"I look forward to Tuesdays now."
Beryl's worker Priya arrives at 10, walks the dog with her, then they cook lunch together. Same person, sixteen months running.
Aged care & home care — Australia-wide
Home care that finally feels — like a familiar face at the door.
Support at Home, transitioned packages and private care — with the worker you chose. Meet before you commit. Keep the same person every week. No lock-in.
- Aged Care Quality Standards compliant
- Nationally verified support workers
- Registered NDIS & aged care provider
- Weekly written care notes for family
Arrange home care
Or call us anytime at 1300 443 848
"Same worker every Tuesday for eighteen months. Mum calls her family now."
Why families move to Support Network
Not another rostered stranger. The worker Mum actually chose.
Traditional providers send whoever's on shift. We do it differently: independent workers, personalised matching, and the same familiar face every week.
More choice
Shortlist workers by personality, language, gender and interests. You pick — we don't allocate.
Greater flexibility
Book a visit, half a day, or 24/7. Change your schedule week to week — no penalty.
Independent workers
Experienced Australian workers who choose this life, not agency shift-fillers.
More of your funding, more care
Less spent on office overheads means more of your budget reaches the person at your door.
Personalised matching
We match by the small things: shared language, love of gardening, same footy team.
Meet before you commit
Free meet-and-greet with every worker before they ever start a shift.
Traditional providers vs Support Network
The quiet difference — who turns up, and whether you chose them.
| Traditional home care | Support Network | |
|---|---|---|
| Who turns up | Whoever is rostered | The worker you chose, every visit |
| Meeting them first | Rarely offered | Free meet-and-greet before any shift |
| Changing your team | Long wait for changes | Change anytime, no lock-in |
| Starting care | Assessment, then a waitlist | Can start within 48 hours |
Who turns up
Traditional
Whoever is rostered
Support Network
The worker you chose, every visit
Meeting them first
Traditional
Rarely offered
Support Network
Free meet-and-greet before any shift
Changing your team
Traditional
Long wait for changes
Support Network
Change anytime, no lock-in
Starting care
Traditional
Assessment, then a waitlist
Support Network
Can start within 48 hours
Who we support
Whether you're arranging care for yourself — or for the person who raised you.
Older Australians
Staying in the home you love, with a familiar face every week. Help with the bits that have got harder — nothing you don't need.
Adult children & families
For the phone call from Mum. We'll set up care, keep you looped in with weekly notes, and be the ones you ring when something changes.
Support at Home participants
Already have a budget? Bring it to us. We'll work with your existing classification and keep the same familiar faces every week.
Private clients
No package, no assessment. Just call us — support can start within 48 hours.
Customer stories
The Tuesday morning that changed everything.
"It felt like getting my independence back."
After a hip replacement, Ron needed help for three months. Two workers, both from his suburb. He's back on his bike now.
"The kids finally stopped worrying."
Lidia's family lives interstate. Weekly written notes and a Sunday photo have replaced the anxious phone calls.
Arrange home care
One quiet call. No pressure.
A home care specialist will call within 4 business hours to walk you through options, funding and matching workers in your area.
Home care enquiry — three questions
Aged care — frequently asked
The questions families ask us most.
Support at Home replaced the Home Care Package program on 1 November
2025. If you already had a package, you were moved across automatically and your budget was
matched - you didn't need to reapply. The main differences are that there are now eight funding
classifications instead of four levels, budgets are released quarterly rather than annually, and
providers can no longer charge separate administration or exit fees. If you're new to aged care,
Support at Home is the program you'll be assessed for.
If your current services aren't quite covering things anymore, that's
usually the point to ask about a Support at Home assessment. We're happy to talk it through and
help you understand what's available.
Traditional providers send whoever is on shift. We match you with
independent support workers you actually choose — by personality, language and interests — and
you keep the same faces every week, so more of your funding goes to your actual care.
Yes. You can use Support at Home, a transitioned Home Care Package or
private care with us. There is no lock-in.
Yes — always. We call it a meet-and-greet: a free 20-minute chat in
your home or over video. If it's not the right fit, we introduce someone else. You never end up
with a stranger on your doorstep.
For private clients, often within 48 hours. For Support at Home or
transitioned package clients, once your funding is confirmed we can start within 5–10 business
days. Urgent hospital discharges: same-day where possible.
Support at Home groups services into three categories. Clinical care
covers nursing, allied health and other health support - this is fully funded by the government
with no contribution from you. Independence covers personal care, getting out and about, and
support that helps you keep doing things for yourself. Everyday living covers cleaning, meals,
gardening and home maintenance. Your classification sets the budget; you and your care team
decide how it's used.
For government-funded support, yes. An assessor will visit you at
home, use the Integrated Assessment Tool to understand your needs and goals, and My Aged Care
will send you a Notice of Decision confirming your classification and budget. We can help you
prepare for that conversation. If you'd rather not wait, private care doesn't require an
assessment and can start within 48 hours.
Absolutely. Around half of our aged care enquiries come from adult
children. We can talk with you together, keep everyone in the loop with weekly notes, and set up
a family portal if you'd like.
Usually yes. Call 1300 443 848 and tell us it's a hospital discharge
and we'll prioritise it: private care can begin within 48 hours, often sooner, with no
assessment required. We'll speak directly with the discharge planner or social worker if that's
easier, and arrange personal care, transport home, meals and nursing support for the first
weeks.
Yes. Our network includes registered and enrolled nurses for wound
care, medication management, catheter and stoma care, diabetes support, post-operative recovery
and palliative support at home — alongside allied health such as physio, OT and podiatry.
This is one of the most common situations we handle. You get weekly
written care notes, a named coordinator you can ring directly, and the same worker each visit so
changes get noticed early. Families often add a shared photo or check-in message after each
shift.
Whenever you're ready
A familiar face at the door begins with one quiet call.
We'll listen first, walk through funding options, then match you with the right worker — at your pace, never ours.
No lock-in. No pressure. A real Australian on the other end of the line.
