Hours back in your week
One brief replaces days of phone-tag with agencies.
Support Coordination Workforce
The easiest place to find the right worker.
For Support Coordinators, Specialist Coordinators, Recovery Coaches, LACs and hospital discharge teams — match participants in minutes, not days.
- Australia Wide
- 12,000+ Verified Workers
- 147+ Languages
- Fully Compliant
- Fast Matching
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12,000+ workers
Verified · Australia-wide
The problem
You're the connector. Everything else keeps getting in the way.
Coordinators lose hours a week to phone-tag with agencies, thin regional coverage and workers who aren't the right fit. Participants wait. Families lose trust. Something has to change.
- Chasing multiple agencies just to shortlist one worker
- Regional and cultural gaps that force compromise on fit
- Workers who don't match on personality, language or gender
- No visibility on availability, compliance or continuity
- Admin that steals time from the actual coordination work
The Support Network solution
One brief. Right-fit workers. In minutes.
Support Network gives coordinators one place to shortlist qualified workers, present real options to participants, and stay in control of the whole plan.
Right-fit shortlisting
Filter by language, culture, gender, disability specialty and skills — surface only workers who actually fit.
Real choice and control
Present 2 to 3 workers, let the participant choose. The way the NDIS was meant to work.
Less admin, more coordination
Bookings, timesheets, invoicing and documentation handled — so you stay focused on outcomes.
The benefits
Everything you need — nothing you don't.
Filter by 147+ languages
Cultural, language and faith fit — not just whoever is free.
Participants meet before they choose
Profiles, voice intros, availability — real choice and control.
Better outcomes, longer relationships
Right-fit workers stay longer. Cancellations drop. Trust grows.
Compliance and safeguards built-in
Screening, WWCC, insurance verified before the shortlist.
SIL, STA, complex needs
Mental health, autism, complex behaviours, ABI — specialist filters.
How it works
From first call to first shift — in days, not weeks.
-
01
Share the brief
Participant needs, preferences, location, non-negotiables. 5 minutes.
-
02
We shortlist
2-4 right-fit workers with profiles, checks and availability.
-
03
Participant chooses
Meet the options. Pick who feels right. You stay in control.
-
04
Supports start
Bookings, timesheets and invoicing handled from here.
Why Support Network
A different kind of partnership.
| What matters | Support Network | Traditional agencies |
|---|---|---|
| Shortlist time |
2-4 hours during business hours
|
3-5 days across multiple agencies
|
| Filters |
Language, culture, gender, disability specialty
|
Availability only
|
| Choice |
Participants meet 2-3 workers
|
One name, take it or leave it
|
| Coverage |
Metro, regional, after-hours
|
Metro, business hours
|
| Admin |
Timesheets & invoicing handled
|
You chase everything
|
| Relationship |
You stay the coordinator
|
Agency competes for the client
|
0
Average shortlist time
0
Languages spoken
0
Verified support workers
0
Postcodes covered
What partners say
Real partners. Real results.
"I used to spend Fridays chasing agencies. Now I spend Fridays with my participants. That's the difference."
"Three matches in under a week — all of them the right person, not just any person. My participants felt heard for the first time."
"The hospital discharge team uses it because it's the only way we can move fast without cutting corners on safety."
Common questions
Everything partners ask us.
Most coordinator briefs receive a right-fit shortlist within 2 to 4 hours during business hours, and always within 24. Complex or thin-market requests may take a little longer, and we'll always tell you upfront.
Never. You remain the coordinator. Support Network replaces agencies, spreadsheets and phone-tag — not your relationship with your participant. You stay in the driver's seat.
Yes. Filter by 147+ spoken languages, cultural background, gender, faith, disability specialty, and skills like complex behaviours, mental health, autism or acquired brain injury.
Yes. Invoicing is clean and NDIS line-item ready, and works across plan-managed, self-managed and agency-managed participants.
Yes. Specialist Support Coordinators, Recovery Coaches, LACs and hospital discharge teams all use Support Network to move fast — especially where timelines and safeguards matter most.
Every shortlisted worker has a profile, verified checks, availability and (where recorded) a short voice intro. Participants can meet 2 to 3 workers before choosing — real choice and control.
Refer a participant
Let's build something that actually works.
Tell us about the person, their goals and their non-negotiables. A partnerships lead will come back within one business hour with next steps.
- Response within one business hour
- A real Australian partnerships lead — never a bot
- Coverage across 90% of Australian postcodes
- NDIS registered, fully insured, compliance-first
