Support at Home
More Support at Home, With People You Can Rely On
Whether support is privately arranged or backed by Support at Home funding, you have a say in who helps and how. Support Network helps older Australians and families arrange ongoing personal care, help around the home, transport, community access, respite and overnight support — with the same familiar people.
For people needing regular, ongoing support to continue living safely and independently at home.
Prefer to talk it through? 1300 443 848
Your care, your say
Choose Support Around Your Life
Ongoing support at home works best when the person receiving it — and their family — has a real say in who comes through the door, when they arrive and what they help with. That choice shapes the whole week, and it is built into how Support Network works.
- Location
- Experience
- Availability
- Gender preference
- Language
- Cultural considerations
- Interests
- Personality
- Support skills
- Preferred days and times
- Consistency
Choose who comes into the home
You review profiles, meet the people you are considering and decide who provides support. Consistency is the goal.
Support around your routine
Mornings, evenings, mealtimes, medication and outings — support is arranged around the day you already have.
Experienced with higher care needs
Workers who are comfortable with personal care, daily living support and the routines that come with higher needs.
Support close to home
We look at experienced workers living near the suburb, so visits are reliable and the same faces can keep coming back.
Support that can grow
Start with what is needed now and increase visits, overnight cover or daily support as needs change.
Familiar surroundings, protected
The goal is to keep the person at home, in their own space, neighbourhood and routine, for as long as it makes sense.
For families and higher levels of support
When a Few Hours of Help Is No Longer Enough
Helping Mum and Dad Stay at Home
Support needs rarely stay still. Most families reach out when the arrangement that worked last year no longer covers what is happening now — daily personal care, morning and evening visits, transport, appointments, a hospital discharge and funding questions, often all at once. You can stay closely involved in helping Mum or Dad stay at home without carrying all of it yourself.
We often help when
Daily personal care is becoming necessary
Morning and evening assistance is required
Family carers need regular respite
Leaving the home requires support
Several visits are needed across the week
Existing supports are no longer sufficient
For families
The same familiar faces
Consistency, so Mum or Dad is not meeting someone new each visit.
You stay in the loop
Clear communication with family, so you know how support is going.
Pressure off carers
Regular respite helps protect family carers before exhaustion becomes a crisis.
Staying home, safely
Support that helps them remain at home where appropriate, for as long as it makes sense.
What support can cover
Ongoing, Practical Support in the Home
In-home aged care support through the Support at Home program is built around the everyday routines that matter most — personal care at home, meals, getting out of the house, transport and community access — and can extend to respite care at home, evening and overnight support, and more substantial daily support where assessed needs and the care arrangement require it.
What you can access depends on your individual care arrangement
Support at Home services are based on your assessed needs, approved funding, care plan and provider arrangement. Not every service will be available to every person.
If you are unsure what your funding can be used for, our team can help you understand the support options that may be relevant to your situation.
What good support achieves
The Goal Is Not Simply More Care. It Is More Life at Home.
Independence, kept
Support fills the gaps that have become hard, so the rest of the day still belongs to the person living it.
Dignity in personal care
Experienced workers who handle showering, dressing and continence support with respect and no fuss.
Safety at home
More frequent support means risks are noticed early — mobility, medication, meals, and changes in condition.
Familiar routines
Same faces, same rhythms. Routine is what makes higher levels of support feel manageable.
Community connection
Transport and community access keep appointments, outings and relationships going.
Pressure off family carers
The goal is to keep the person at home, in their own space, neighbourhood and routine, for as long as it makes sense.
Where to begin
Not Sure Where to Start? That’s Okay.
Most families know that more support is needed at home long before they know how to arrange it. If you are unsure about any of the following, you are exactly who we help.
- How much support is really needed at home
- What ongoing support at home actually includes
- What Support at Home funding or a package covers
- Whether daily or overnight support is possible
- How to find experienced, reliable workers
- How quickly extra support can begin
Support Network helps you understand and explore the options, so the decision feels informed rather than rushed.
Explore support options yourself
Some people know exactly what they need and want to start looking straight away. Review the kinds of support available at home, see what workers in the area can offer and make an informed choice in your own time.
Or let our team help narrow it down
Others would rather speak with someone first. Tell us what support is needed at home and our team can help narrow down the possibilities and walk you through the next step. You do not have to figure everything out alone.
Quality and compliance
Quality Matters When Someone Is Coming Into Your Home
“Compliance checked” should mean something specific. Here is what is verified before a support worker is available through Support Network.
How it works
Four Steps to Ongoing Support at Home
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1
Tell us what is needed now
The person's suburb, the support required and how often it is needed.
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2
We talk it through
A coordinator discusses current arrangements, funding if any, and what has changed.
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3
Meet and choose
Review suitable workers nearby, ask questions and decide who provides support.
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4
Ongoing support begins
Support starts and is adjusted as needs change, with administration handled.
Enquire now
Tell Us What Is Happening
You do not need to have everything worked out. Share a few details and our team can help you explore the next step, including how support usually works alongside any funding already in place.
Arrange ongoing support at home
No obligation. We will be honest with you about what is available nearby and how support may fit with any funding already in place.
Questions
Support at Home FAQs
Is this for higher levels of support?
Yes. This is designed for people who need regular, ongoing support at home — daily personal care, morning and evening assistance, several visits a week, overnight support or frequent respite — rather than occasional low-level help.
What if our current level of care is no longer enough?
That is one of the most common reasons families contact us. Tell us what is happening now and what has changed, and we will talk through what additional support could look like.
Do you need Support at Home funding to enquire?
No. Families arrange support privately as well as through aged care funding. If there is funding in place, tell us what you know and we will explain how support may work alongside it.
Can Support Network work with our existing aged care provider?
Depending on the person's funding and provider arrangement, Support Network may be able to work alongside the aged care provider to deliver approved supports. We will talk it through with you.
Do you decide funding or eligibility?
No. Support Network does not assess, approve or guarantee aged care funding or eligibility. We help you access support workers and explain how support may fit with the arrangements you already have.
Can we choose who comes into the home?
Yes. You review worker information, speak with the people you are considering and decide who provides support. Consistency of the same familiar workers is the goal.
Can support include overnight or daily visits?
Yes. Regular daily support, morning and evening routines and overnight support are available in many areas. Tell us the pattern you need and we will look at who can cover it.
Can family members enquire for a parent?
Most enquiries come from an adult child, partner, carer or family representative. Just tell us your relationship to the person needing support.
