Complex Care · Australia-Wide
When support needs are more complex, experience, consistency and the right match matter. Support Network helps individuals, families and professionals find suitable support workers for complex and high-intensity care needs — at home, in familiar surroundings, Australia-wide.
Understanding
Complex care isn't a diagnosis. It describes a situation where needs interact — for example, a physical disability alongside a health condition, communication differences or a recent hospital stay — so support has to be carefully planned around the person, their routines and their goals.
Types of Complex Care Support
Every arrangement starts with the person's care plan. Depending on requirements — and on finding workers with the matching skills and training — support may include:
Tasks such as mealtime management, bowel care, catheter care or epilepsy support, where workers have the relevant training.
Showering, dressing, transfers and morning and evening routines delivered calmly and consistently.
Workers who follow positive behaviour support plans and get to know what helps the person feel settled.
Workers who learn and use the person's communication methods, devices or cues.
Support to stay connected to family, friends, work, study and local activities.
Following guidance from nurses, therapists and GPs, and reporting changes promptly.
Our Team
Our team includes highly qualified, trained staff — including Assistants in Nursing (AINs) and Registered Nurses (RNs) — alongside support workers trained in the specific tasks complex care involves.
Every worker's qualifications and training are checked, then matched to the tasks in the person's care plan. We aim for a small, consistent team so the details that matter are learned and kept. We work with self-managed, plan-managed and agency-managed NDIS participants — see our high-intensity support page for specific tasks.
For Professionals
Support Network works with families, Support Coordinators, case managers, hospital discharge teams and allied health professionals. For hospital discharges, share the discharge date and plan as early as possible. Send us the key details and we'll call to talk through what's possible.
Only share what you have consent to share. We will confirm anything else we need when we call.
Common Questions
Complex care is support for people whose health, disability or daily needs call for more skill, consistency or coordination than everyday assistance. It can involve specific health-related tasks, high physical support, behaviour support or several professionals working together — arranged so the person can keep living at home.
There is no single definition. Needs are usually described as complex when several things interact — for example a disability alongside a health condition, communication needs, changing behaviour or a recent hospital stay — so support has to be carefully planned and consistent.
No. Some tasks need specific training, experience or qualifications, and some should only be delivered under the direction of a health professional. We match workers to the person's individual requirements and are upfront when a requirement is outside what we can arrange.
The NDIS may fund supports for complex needs where they are considered reasonable and necessary and included in a participant's plan. Support Network does not assess or approve funding — your NDIA planner, LAC or Support Coordinator can help with that.
Complex care describes the overall situation — several needs interacting. High-intensity support is an NDIS term for specific daily activities that need a higher level of skill. Many people need both. See our high-intensity support page for more detail.
Yes, where the right team can be arranged. Round-the-clock support uses a coordinated roster of workers rather than one person. See our 24-hour care and overnight care pages.
Yes. Complex care usually involves several people. Workers follow the care plans and guidance provided by the person's health and allied health team.
It depends on the location, the skills required and the hours needed. We will tell you honestly what looks realistic after we understand the requirements — we don't promise availability we can't confirm.
Use the enquiry form and select your role, or call us. Include the person's location, support needs, funding type, hours required, relevant plans and any risks we should know about.
Yes. With the person's consent, families can help share routines and preferences and be part of choosing and reviewing the support team.
Whenever you’re ready
Whether you're arranging support for yourself, a family member or a client, we'll help you understand the next step.
Share a few details and a member of our team will call you back to talk it through.
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