Elderly Care

As an NDIS-certified provider, we’re proud to offer support that reaches homes right across Australia. Whether someone lives in a busy suburb or a quiet country town, we make sure they’re not left out. Our team is already in many communities ready to provide care that feels familiar, not forced.

Families often tell us that what sets us apart isn’t just what we do, but how we do it with steady hands and kind hearts. Wherever you are, Support Network is not far.

If you're thinking about care that keeps someone safe without taking away their sense of self, we're here to talk. Call 1300 671 931.

Understanding Elderly Care Under the NDIS

There’s a lot of confusion around how elderly care works under the NDIS, and honestly, it’s easy to see why. The rules around age and eligibility aren’t always simple, and most families don’t have the time to dig through all the fine print.

Here’s the clearest way to look at it: the NDIS is designed to support people living with a permanent disability. If someone is approved for NDIS before turning 65, they can keep that support as they age. It doesn’t get taken away just because they hit a certain birthday. But if a person develops a disability after 65, they’re usually directed to aged care services through the My Aged Care system instead.

That leaves a lot of families wondering what applies to them and what doesn’t. Some feel stuck between the two programs, not knowing where to begin. That’s where we step in. We don’t just provide elderly care we guide you through the system. If funding is available, we help you apply. If it’s not clear which path to follow, we walk through the options with you.

And when someone asks, “Can I still get support if I’m over 65?”—the answer isn’t just yes or no. It depends on the situation, and we’re here to talk it through. We’ve helped people all over Australia figure out what fits, without overwhelming them with too much at once.

You don’t need to know all the terms or systems. You just need to know what kind of care is needed. We’ll take care of the rest.

A Closer Look at Our Elderly Care Services

When someone reaches out for elderly care, they’re not just asking for help they’re asking for someone they can trust in their home, around their routine, and beside their loved one. We don’t take that lightly. Our carers do more than just show up. They pay attention. They listen. They learn how each person likes things done and they make sure that care feels personal, not clinical. Here's what we offer, and how we make it work for real people, every day.

Personal Care & Daily Living

Some things become harder with age but they’re still personal. Getting dressed in the morning, having a proper shower, brushing hair, or managing hygiene routines shouldn't feel rushed or undignified. Our carers handle all personal care tasks gently and respectfully. Whether it’s support with toileting, grooming, or helping someone stay on top of medication times, it’s done with patience. We take the time to understand how someone prefers their day to start and end and adjust our pace to suit theirs.

This kind of support matters most when it’s done quietly, confidently, and without making the person feel like they’ve lost control. And that’s what our team is trained to do step in without stepping over.

Help Around the Home

A tidy space, a fresh meal, clean clothes these aren’t luxuries, they’re part of feeling comfortable and safe. We support with everyday household tasks like sweeping floors, folding laundry, prepping meals, or helping with groceries.

But we don’t walk in with a checklist we ask first. How do you like your kitchen set up? Is there a way you prefer your clothes folded? Do you have a favorite dish you’d like us to prepare?

It’s not just about doing the job it’s about doing it your way, and making sure the home still feels like home.

Nursing & Clinical Support

When health concerns need closer attention, our qualified nurses bring that support right to the doorstep. From dressing wounds and managing medication, to monitoring chronic conditions like diabetes or heart issues, we take care of what needs to be done without turning the home into a hospital.

Our nurses are not only skilled they're steady, respectful, and clear in communication. They help ease stress by explaining what’s happening, keeping families in the loop, and making sure no important detail is missed.

There’s no rush but solid, dependable care from people who know what they’re doing.

Respite for Family Carers

Caring for someone you love can be rewarding but also exhausting. We understand the quiet toll it can take on family members. That’s why we offer respite care that fits into people’s real lives.

Whether it’s for a few hours, overnight, or even longer when needed, our carers step in so families can rest without worry. And we don’t just “cover” shifts. We maintain routines, keep things familiar, and treat the person with the same level of attention the family would give.

For emergencies, we act quickly. For planned breaks, we prepare ahead. We’re not just filling in we’re showing up with full care and responsibility.

Therapies & Wellness

A big part of healthy aging is staying connected to movement, expression, and confidence. We bring together allied health professionals occupational therapists, physiotherapists, speech therapists who focus on goals that matter to each person.

Whether it’s helping someone regain strength after a fall, speak more clearly, or manage fine motor skills for daily tasks, our team brings care that moves at the person’s pace.

Mental wellbeing is just as important. That’s why we also support emotional health, with services that reduce isolation and provide space for connection, calm, and confidence-building.

Social Support & Community Engagement

A life with care shouldn’t feel small. We believe connection is just as important as any medication or routine. Our carers support people in staying involved whether that means a walk to the local park, visiting a friend, joining a group at the community centre, or simply having a chat over tea.

Some people love going out. Others just need a companion to keep them company at home. We match support based on what someone enjoys not what’s available on a chart.

Through our day programs and one-on-one social support, we help people hold on to the parts of life that bring joy, identity, and purpose.

Every service we offer is backed by a team that takes the time to get it right.Care isn’t rushed or copied it’s shaped around the individual. And whether it’s once a week or every day, we show up ready to help, listen, and make life feel a little easier, a little lighter, and a lot more supported.

How We Deliver Support That Feels Personal, Not Just Professional

Not every support worker fits every home. That’s something we’ve learned over time and it’s why we don’t believe in sending just anyone out to help. We match people with the right carers from the beginning. It’s not based on who’s available. It’s based on who makes sense.

Some people feel more at ease with someone who speaks their language. Others may want a carer who understands cultural traditions, or someone who simply moves at their pace. We take all of that into account. It’s not just about getting the job done it’s about doing it in a way that makes the person feel safe, understood, and comfortable in their own space.

We don’t treat care like a shift. We treat it like a relationship. That’s why we focus on consistency. The same faces show up. The same routines are followed. Our carers don’t need to be told twice how you like your tea, what side of the bed you sleep on, or which chair you prefer in the morning sun. They notice these things. They remember them.

One of our participants an older woman living alone in a regional town had struggled with feeling disconnected after her husband passed. She didn’t want a roster of workers coming and going. She just wanted one person she could rely on. We took the time to find someone who shared her background, spoke her first language, and could understand her routine without needing everything explained.

Weeks later, they were gardening together. She started baking again. Her son called to thank us, not for what we did, but for how we did it.

This is how we care quietly, respectfully, person to person. Not just as providers, but as people who genuinely want to make life better for someone else.

Navigating NDIS & Aged Care Funding with Confidence

Figuring out how to access funding shouldn’t feel like decoding a government manual. And yet, for many families, that’s exactly what it becomes pages of forms, unclear steps, and too many unanswered questions.

We do more than provide elderly care. We guide families through the funding side of it too so no one has to feel lost in the process. Whether you're just getting started or you've had a plan for years, we help make sense of it all.

Here’s how we support you through it:

• We break it down in plain language.
  We don’t hand you links or tell you to “read the guidelines.” We sit down, listen to what you need, and explain what’s possible.
• We explain the difference between NDIS and My Aged Care.
  Some people fall under the NDIS. Others qualify for aged care services. And for many, it’s a blend of both. We help you understand what applies to your situation without all the back-and-forth.
• We walk through the funding types.
  Whether your plan is NDIA-managed, plan-managed, or self-managed, we’ll help you understand how it works and how to get the right services from it.
• We handle the admin.
  That includes paperwork, service bookings, progress reviews, renewals, and reports. We’ve done this many times before, and we don’t let things fall through the cracks.
• We support people in transition.
  For those moving from NDIS to aged care services, or balancing both, we help coordinate that shift gently so the care stays continuous.

Money and support should never be separate things. We make sure the funding side works quietly in the background, so all you need to focus on is the care.

Why Families Across Australia Trust Support Network

Choosing a care provider isn’t easy. Families want someone they can rely on not just for skills, but for consistency, respect, and clear communication. At Support Network, we’ve built our reputation on delivering care that’s dependable and well-managed, wherever it’s needed.

Here’s what makes us trusted by families across the country:

• Registered NDIS Provider
  We meet national quality and safety standards. Our experience with NDIS systems means we understand how to deliver support that aligns with individual plans and changing needs.
• Trained and Experienced Staff
  Every carer and nurse on our team is qualified, professionally trained, and has passed all required background checks. Many have added experience in areas such as dementia care, complex disability support, and personal care.
• Consistent Support, 24/7
  Care needs don’t stop outside of business hours. Our team is available day and night, including weekends and public holidays, to provide assistance when it’s needed most.
• Technology That Supports Families
  We offer simple tools that give families clear schedules, real-time updates, and access to support records. Everything is kept secure, transparent, and easy to follow.
• Cultural and Regional Awareness
  We work with people from many backgrounds and make an effort to match clients with carers who understand their language and way of life. We also extend our services into rural and regional areas, ensuring no one is left without care.

Support shouldn’t come with confusion or delay. With Support Network, it comes with clarity, reliability, and a team that’s prepared to do the work properly.