Out of Hospital Care Services

Expert help for transitioning from home to hospital and back

When you leave the hospital, continuity of care becomes important. These complications can occur, hindering your progress without proper support. This is where we come in to provide comprehensive post-hospital support services from A to Z.

What We Do to Make the Transition Safe and Seamless:

• Discharge Planning & Coordination: Before you even walk out the door of the hospital we are coordinating with hospital case managers, discharge planners, and specialists to create a well-defined care plan.
• Medication Management & Compliance: Ensure seamless adherence to your treatment with our clinical oversight, prescription reminders, and dosage tracking — all of which can prevent medication error.
• Home Readiness Assessment: Our specialists will assess your home environment to minimize fall risks, set up mobility tools, and create a recovery-ready home that best fits your needs.
• Skilled Nursing & Rehabilitation: Our registered nurses deliver hospital-quality care in the comfort of your home for post-operative care, wound care, catheter care, and IV therapy.
• Emotional & Psychological Support: Recovery isn’t only physical — our teams of caregivers include mental health specialists, social workers, and compassionate caregivers for emotional reassurance and encouragement.

We help you transition between the hospital and full recovery, so you don’t have to go through this alone.

Personalized Post-Hospital Care Tailored to Your Health Needs

We develop an individualized care plan that adapts to your condition so you can be assured to receive just the right level of clinical, rehabilitative and personal support needed.

Whether providing neurological rehabilitation after a stroke or orthopedic care after replacement surgery, our team is trained onsite to adjust to your condition with hospital-trained expertise and precision.

Your dedicated care coordinator collaborates within your healthcare team to help tailor care on-the-fly to keep you safe and recovering at the highest standards.

What Sets Us Apart From Other Personalized Home Care?

• We evaluate your ability to move, medication needs, how much you are eating, rehabilitation goals, and other factors to develop a plan that allows you to recover as fully as possible.
• This can include specialist support following surgery, or for neurological, cardiac or respiratory issues, to facilitate a swift, safe return to everyday life.
• Treatment involves inclusion of family members & training of caregivers, so that your near ones would also feel empowered & confident to support your recovery process.
• Flexibility on the level of care - whether you require a nurse to visit every day or need someone to stay with you throughout the day or just need regular check-ups - the care is designed around you!

Our priority is your healing, independence and comfort.

Bringing Professional Medical and Personal Care to Your Doorstep

Recovery shouldn’t be confined to hospital walls. Our hospital at home services deliver specialist nurses, allied health professionals and caring support workers to your door; providing the highest quality clinical care, rehabilitation and personal support, at home, without the need for re-admission to hospital.

What Our In-Home Services Look Like:

1. Advanced Nursing & Clinical Care: From IV therapy to injections, wound care, ventilator management, and pain control, our professional nurses offer the level of care you could find in a hospital — in the comfort of your own home.
2. Post-Operative & Palliative Support: If you are recovering from a major surgery, experiencing a chronic illness or in need of end of life comfort care, we are there to help with compassionate and dignified support.
3. Day to Day Living Support: Our caregivers will help to assist you with bathing, moving, grooming, and preparing food to enable you to stay safe and comfortable in your own home.
4. Physical Therapy & Occupational Therapy: Our rehabilitation specialists work with you to help restore strength, movement and the ability to daily tasks, helping to guide you through exercises and home modifications tailored to your recovery.

The recovery process is not only physical: our support workers also offer companionship, emotional support, and mental health support to ensure that the experience is a holistic healing journey.

Not just achieve recovery, but do so, in the comfort of your own home, with us.

Comprehensive Post-Hospital Support Services We Provide

You and your team of qualified nurses, collaborative allied health professionals, and caregivers develop a care plan based on your medical needs and independence! Whether it’s post-surgery recovery, stroke rehabilitation, or chronic disease management, our services are designed to improve your health outcomes and quality of life — all from the safety and comfort of your own home.

We don’t simply help; we coordinate and oversee your care, so medication schedules, mobility, rehabilitation and other aspects are arranged as needed with the sole goal solution: to heal and recover without added stress.

24/7 Nursing and Personal Care at Home for a Hassle-Free Recovery

Recovery shouldn’t involve worrying about management of medications, wound care, monitoring vital signs. Our 24/7 home nursing care provides you the medical assistance and personal attention you need, whether it’s day or night!

Everything from post-surgical monitoring, pain management, catheter care, and IV therapy to helping with daily needs of mobility, hygiene, and meals are take care of by our registered nurses and trained caregivers. You’ll have peace of mind knowing that trained professionals are just a phone call away, willing to address any issues before they develop into complications.

We are caring for you clinically but most importantly we are caring for you emotionally. A home environment like a hospital? No. A smooth, caring experience in which you feel safe, nurtured and supported? Absolutely.

Physiotherapy, Rehabilitation & Allied Health Support Following Hospitalisation

A hospital discharge doesn’t signal the end of your recovery — in fact, that’s just the beginning of the process of rebuilding strength, mobility and independence. Our physiotherapists, occupational therapists and speech therapists are experts at post-hospital rehabilitation to help you restore function and prevent secondary complications.

We design customized rehabilitation programs for the following conditions:

• Restoration of post-surgical mobility (recovery from hip/knee replacement surgery and spinal injuries)
• Neurological rehab (stroke, Parkinson’s, MS, traumatic brain injury)
• Cardiac rehab (post-heart attack, COPD, post-COVID recovery)
• Swallow & speech therapy (following stroke, intubation, & neuro disorders)

Our goal? Not just recovery — but restoring your independence and confidence, making sure you are able to get back to your routine safely and as soon as possible.

Medication Management, Wound Care & Chronic Disease support

Missed doses, wrong timing, interactions with other medications — these common pitfalls can derail recovery. For those who take several medications on different schedules, we take the guesswork out of it with strict adherence protocols, reminders, and supervision of drug dosage to keep your health on track.

Our specialists provide infection control, dressing changes, and healing monitoring for those needing wound care, drastically lowering hospital return rates. Whether a post-surgical wound, pressure sore, diabetic ulcer or complex chronic wound, we deliver care according to the highest medical standards to facilitate fast and safe healing.

Caring for chronic conditions at home? We cover diabetes, hypertension heart diseases, respiratory diseases and neurological disorders with comprehensive support ensuring you regular monitoring, symptoms management and preemptive treatment—all at home.

Short-Term and Long-Term Home Care Plans for All Medical Conditions

From a few weeks of post-surgical care to long-term, ongoing support, our care plans are tailored around your individual health needs, mobility, and lifestyle goals.

Short-Term Care Includes:

1. Post-hospital discharge care
2. Post-surgical rehabilitation
3. Short-term disability benefits
4. Transitional palliative care

Long-Term Care Includes:

• Chronic disease management
• Alzheimer’s & dementia care
• Continuous nursing & personal assistance
• End-of-life supportive care

Our adaptable care plans adjust to your changing needs, providing you with a continuum of care and the best quality of life — regardless of the condition.

How We Operate – The Australian Standard in Home Recovery Care

At Support Network, we not only provide care, we are the gold standard for out-of-hospital recovery in Australia. Whether you are moving from hospital to home, require support managing a chronic condition, or have socialist needs of autistic or palliative care, we make your experience easy, safe, and stress-free.

Our experience-driven approach to evidence-based care cleanly integrates with Australia’s National Health Standards to plan and execute every aspect of your recovery, from medical to rehabilitative to personal support according to the highest industry standards. Our care continuum starts quickly; our team collaborates with doctors, specialists, and caregivers to provide continuity of care from the time you leave the hospital, so you have all the support you need and avoid unnecessary hospitalizations.

Your health should never become an additional load. And that’s how we lift the logistical, medical, and emotional burden off of you so you can focus on what really matters—healing, comfort and regaining independence.

For the highest standard of out-of-hospital recovery care in Australia, call Support Network at 1300 671 931.

Following National Health Standards for Safe & Effective Home Care

Your health is not something to leave to chance. Our complete home care framework rests on the foundation of Australia’s National Health Standards, so your recovery is not just comfortable and relaxed, but clinically accurate, medically correct, and risk-free.

• Registered Nurses & Certified Care Professionals – All staff comply with Australian Aged Care Quality and Safety Commission (ACQSC) and National Safety & Quality Health Service (NSQHS) standards.
• Evidence Based Practices – We follow current clinical guidelines set out by Australian health agencies to create the safest environment for recovery.
• Strict Infection Control Measures – With strict infection prevention protocols like those of hospitals we protect you from hospital-acquired infections and post-surgical complications.
• Medication & Treatment Compliance – Complex medication schedules and chronic disease management can be cumbersome, but we ensure adherence to prescribed regimens with zero-compromise, eliminating any risk to health.

When you entrust Support Network, you’re not only selecting a care provider—you’re selecting clinical excellence, medical accountability, and a steadfast commitment to your well-being.

Call us now at 1300 671 931 and let us give you the recovery you need — the safe one, the professional one, the uncompromised one.

Coordination with Your Hospital Discharge Team for a Seamless Transition

Getting out of the hospital is just the starting point — what happens in the days after determines whether your recovery succeeds. The difference between a stress-free transition and one that is more stressful hinges on how well your hospital discharge, medical care and home support are coordinated. That’s where we excel.

Our experienced staff collaborates with your hospital discharge team along with treating doctors and case managers to assure that you receive:

• A coordinated discharge plan — No lapses, no miscommunication — simply a smooth transition of care.
• Post discharge support – from day one of being home we can assist you with medication management, dressing your wounds, taking your vitals, and having a nurse with you.
• Home readiness evaluations – We conduct assessments of your living space for safety modifications, mobility assistance, and fall prevention, creating a healing-friendly home environment.
• 24/7 emergency support — If anything feels amiss, we’re always on call to help, fine-tune or elevate your care before minor problems evolve into serious complications.

We take the risks, the confusion and the stress out of it, making home recovery as simple as walking out your front door. So, if you want to leave everything to us, just call Support Network on 1300 671 931 to experience a genuine hospital-to-home transfer!

Working with Doctors, Specialists & Family for Personalised Care Plans

Medical care is never one-size-fits-all. That’s why at Support Network, each care plan is personalized to the person it is for. We don’t provide standardised services—we develop highly tailored care plans based upon your:

• Medication condition & substance abuse – Interventions that may be personalized for post-operative recovery, assistance with managing chronic disease, pain management, and taking medications as prescribed.
• Rehabilitation & mobility goals — Exercise testing, physiotherapy, occupational therapy recommendations, mobility aids for expedite recovery.
• Activities of daily living (ADLs) — help with personal care, hygiene, meal prep, home modification for safety and convenience.
• Family involvement & preferences — As healing is best accomplished when loved ones are involved and informed.

We work closely with your treating physician, specialists, allied health teams and family members to ensure your care plan is aligned, working, and continues to change as you recover.

At Support Network, you are not a patient, you are a person and our staff will be by your side, working together as a team, providing you with the care you need to ensure your health, comfort, and dignity every step of the way.

Call Support Network on 1300 671 931, and receive a tailored care plan designed for your way of life.

Navigating Government and Financial Support for Home Care

That out-of-hospital support shouldn’t ever seem out of reach due to cost. At Support Network, we guide you through the nitty-gritty of government funding, commercial health insurance, and financial assistance programs to ensure that you get the highest quality of care without the added stress.

If you require recovery care for a couple of months, nursing care for an extended period, or disability support, we’ll navigate you through your available funding options that suit you, so you receive the financial assistance you need in a timely manner.

Let’s break it down: what it covers, who qualifies and how we make your home recovery affordable.

Contact us on 1300 671 931 for assistance today and allow us to alleviate the burdens whilst you concentrate on recovery.

The way Medicare & Private Health Funds cover out of hospital care

Home care services are widely covered by Medicare and private health insurance policies, but figuring out exactly what’s covered, how to make a claim, and what other support you may need can be daunting. Navigating the fine print, enlisting with providers, and making sure you get everything you are entitled to requires expertise, which is where Support Network comes in.

Medicare covers medically necessary nurse home visits, allied health care and rehabilitation therapy, but post-hospital supports, such as physiotherapy, wound management, and ongoing clinical management, are typically covered by private health funds. Finally, depending on your coverage level, you may also qualify for programs that substitute out the hospital, such as those that allow you to recover at home after surgery rather than in the hospital.

With Support Network, the process is simple. Our financial analysts work directly with insurance carriers and representatives from Medicare, making certain claims will be processed without hiccup, benefits will be derived, out-of-pocket expenses will be contained. When you are focused on healing, don’t let unexpected expenses or admin overhead be a barrier, we eliminate the complexity.

Questioning how to be claiming home treatment beneath Medicare or private health? Call 1300 671 931 now.

Understanding My Aged Care, Home Care Packages & NDIS Funding

So, if you or a relative need ongoing home care, relief is on the way - with government programs like My Aged Care (MAC), Home Care Packages (HCP) and the National Disability Insurance Scheme (NDIS) significantly relieving the financial burden of medical and personal support services. These programs aim to offer personalized support aligned with personal needs, allowing seniors, people with disabilities, and those who are recovering from an illness to access the appropriate level of care, without incurring extra out-of-pocket costs.

Older Australians remaining in their own homes are eligible for government-funded aged care to assist with mobility, personal care and even nursing through My Aged Care. Home Care Packages offer an extra layer of organized funding for the elderly who require continuous medical management, rehabilitation and lifestyle assistance. NDIS funding encompasses a wide array of services for individuals with disabilities, such as therapy, specialized care, assistive technology, and personalized home care solutions to improve quality of life.

At Support Network, we streamline the application and management process, allowing you to make the most of your funding without delays, confusion, or bureaucracy. From quickly assessing eligibility to coordinating approvals and ensuring care plans are in line with government funding guidelines, we’ll do it all for you – so you can focus on getting the support you need.

Financial Assistance for Post-Hospital Care – What You Need to Know

Financial aid is available beyond government programs — many people are unaware of this. If you need short- or long-term care after leaving the hospital, there are some additional sources of funds:

1. Hospital-in-the-Home (HITH) Programs – Medicare-subsidized outpatient programs instead of an extended hospital stay.
2. Superannuation Health Releases --Early access to funds for medical and rehabilitative care.
3. WorkCover and TAC Support – Compensation for workplace injury and road accident recovery.
4. DVA (Department of Veterans’ Affairs) Home Care – Support for eligible veterans and their families.

We walk you through all your funding options so you’re not paying out-of-pocket when there’s a way to get support. Let us assist you in finding the best financial solution.

Why Choose Us for Your Post-Hospital Home Care Services?

The importance of the right out of hospital care provider goes beyond helping at home for a few days: it is about having out of hospital care that ensures a quicker, safer and easier recovery, led by a team of experts. At Support Network, we do the heavy lifting, so you can concentrate on recovering, regaining independence and staying comfortably in your own home.

We are patient-centric, excellence-driven and dedicated to delivering the best in patient care. From around-the-clock nursing, specialist therapy or support with daily living, we deliver care plans every bit as individual as your health requirements, providing the appropriate level of care at the right time from the right professionals.

Trusted & Certified Caregivers Delivering Expert Recovery Support

In the case of post-hospital home care, the difference between a smooth recovery and a long slog is the expertise of your care team. That’s why Support Network only employs registered nurses, accredited caregivers and specialist health professionals trained to deliver hospital-level care with empathy, accuracy and profound medical expertise.

As far as wound management and drug administration to physiotherapy and chronic disease care, our caregivers can tackle even the most complex recovery requirements. We don’t just help—you have a recovery manager overseeing your care to avoid complications before they happen.

So when it comes to your health, safety, and overall well-being, with us, you’re not only in good hands—you’re in the hands of industry-leading experts. Looking to get expert recovery guidance? Call 1300 671 931 today.

Customised Care Plans That Prioritise Comfort, Safety & Well-Being

We are clinically rigorous, yet compassionate, and will ensure that your plan of care includes:

1. Recovery strategies by specialists to avoid readmission to the hospital.
2. Rehabilitation programs tailored to an individual’s mobility, strength, and functional independence
3. Modifications to the home to minimize risks and facilitate everyday living.
4. Emotional and mental wellness support, because healing is not just physical.

We don’t do one-size-fits-all care. We believe in just the right care, at just the right time and place.

Get your personalised care plan—call 1300 671 931 now

Contact Us for Out of Hospital Support

We provide out of hospital care services designed to reduce avoidable admissions and support eligible patients managing chronic health conditions and functional impairment. Through non-clinical care and non-clinical case management, we assist with domestic assistance, meal preparation, and respite care, ensuring individuals receive the right levels of care.

Working alongside NSW Health and other providers, we offer Community Packages with varying package types, catering to medium levels of support needs. Whether transitioning from public hospitals or needing long-term care at home, we’re here to help. Get in touch today to learn how we can support you.