Support Services for Vision Impaired

Why Choose Support Network for Visual Impairment Care?

• Industry-Leading Expertise: Expertise is the key ingredient in low vision rehabilitation – we focus exclusively on low vision rehabilitation, mobility training, and daily living support.
• Assistive Technology: With the latest braille displays, voice-assisted software and orientation tools, we strive to be at the forefront of technology to widen accessibility and independence.
• Personalized Care Plans: No two people are alike, nor should their care plan be. We adjust our offerings to match your preference, skills, and aspirations.
• Community Focused: We provide services to create inclusive workplaces and communities so visually impaired individuals maintain their place in society.
• 24/7 Support & Emergency Assistance: Our compassionate, professional staff is always available to assist you or a loved one so no one is ever alone in facing the challenges of daily life.

We don’t just care at Support Network, we care to create possibilities. Contact us at 1300 671 931 now, and together, let's create a better, more accessible tomorrow.

How Support Workers Empower Individuals with Visual Impairment

Visual impairment is much more than an eye sight problem. Without support, even basic activities like getting across a busy street, cooking dinner or reading sensitive documentation can be daunting. The inability to access common places, decreased social contacts and often having to rely on people around you, often brings a sense of isolation and helplessness.

This is where having a dedicated support worker has the potential to turn things around. At Support Network, we don’t merely help—we fortify. Highly trained professionals offer one-on-one assistance that's tailored to each patient's needs, from guiding them through exercise with mobility aides to lending comforting words that help them find their long-lost confidence and learn to stand on their feet again. From learning how to use assistive technology, to adjusting to a safer home environment, to skills to get around, our support workers are there to provide strength, encouragement, and companionship.

How Our Support Workers Make a Life-Changing Impact:

• Restoring Independence – Providing education in adaptive skills and strategies that allow individuals to move around, conduct daily activities, and regain control.
• Emotional Support – Helping people conquer fears, build self-confidence, and remain socially engaged.
• Individualized Mobility Training – Providing cane methods, guide dog education, and safe route-finding skills for independence.
• Technology Integration – Verifying and teaching individuals how to use screen readers, voice controlled devices and braille instruments for improved access.
• Home & Lifestyle Adaptations – Changes made in household layout and daily activities to design an easier and safer home.

We believe that everyone deserves to live with dignity, freedom, and joy—regardless of their vision loss. With support, individuals can regain their strengths, pursue their passions, and feel truly seen, valued, and included.

So, if you or your loved one require the affection and life-altering support system, call us on 1300 671 931 today, as independence begins with support.

Our Comprehensive Range of Visual Impairment Care Services

Support Network is not just about improving vision, but empowering people to thrive. We deliver more than just helped services—we deliver empowerment, flexible tuning, and lifelong independence.

Activities of Daily Living: Staying Independent

Loss of vision is not a loss of control over life. Common actions that used to seem effortless — cooking, mowing the lawn, paying bills, or even dressing — can be daunting for visually-impaired individuals. That’s why our Daily Living Assistance program aims to give back independence and self-assurance in daily activities again.

Our trained support workers help people develop adaptive strategies to:

• Preparing and cooking food using safe kitchen practices
• Collecting Everything In One Place
• Dealing with finances using assistive reading and writing tools
• Maintaining personal hygiene and grooming routines independently

We don’t just give a helping hand, we empower people with skills and strategies to build their future on their own.

Mobility Skills Training and Orientation Assistance

Living with visual impairment is about more than progressing from A to B — it is about empowerment, competence and the correct support structure. Support Network specifically goes beyond traditional mobility training by offering orientation support as well, helping individuals safely and independently move in any environment.

Our training program is led by experts in cane techniques and tactile navigation, allowing individuals to effectively and confidently navigate familiar and unfamiliar space. For the guide dog users, we provide seamless integration support so the users can adjust to their new partner. We also offer navigation orientation and training, where individuals learn to plan a route and memorize it for safe travel using landmarks and spatial memory skills.

Public transport can be daunting for people with sight loss, however, with our structured public transport training, we can teach individuals the skills to confidently use buses, trains, and taxis. With one-on-one teaching combined with practical exercises this program guarantees that mobility can never deprive you of your independence. At Support Network, we see mobility as far more than physical movement; it’s a pathway to freedom, control, and living life on one’s own terms.

Guidance and training on assistive technology

But with advancements in technology, accessibility for the blind has evolved, allowing them to navigate day-to-day life with greater ease. At Support Network Help ensure that our client up to date with these technologies because it helps to improve client independence and well-being.

As such, our specialist staff can work with you individually providing support and help in using the right accessibility tools such as JAWS and ZoomText to access online content easily. We also guide clients with voice-enabled assistants like Siri, Alexa, or Google Assistant, simplifying everyday tasks with voice commands.

For braille display and notetaker users, we provide guidance in optimizing their performance for reading, writing, and communication. Also, integrating mobile apps for navigation and object recognition, transforming smartphones into a tool of accessibility.

From assisting clients in setting up and mastering accessibility tools, to weaving it into everyday life, we help transform technology into a facilitator rather than a hindrance.

Emotional Support

Loss of vision then can cause emotional pain, anxiety, and isolation. We understand that visual impairment is not only a physical condition but also has deep emotional and psychological effects.

Our dedicated care team provides:

1. Individual counseling to assist with adjustment to vision loss
2. Annual Community & Partnership meeting focused on Education and Outreach
3. Improving mental resilience with stress management techniques
4. Family therapy that helps family members learn how to support without enabling

Nobody should go this road alone. We’re here to offer constant emotional support so people feel strong, confident and valued.

Social Inclusion and Community Engagement Programs

A full life is not only routine and mobility — it’s social participation and being part of a community. Breaking walls which isolate people living with visual impairment from the community, infers this scripture, which also says, there is no difference.

We have the following Community Engagement Programs:

• Ensuring inclusion in recreation and sports activities
• Building confidence through skills training and educational workshops
• Job assist and workplace customized programs
• Social engagement and group gatherings to encourage connectedness

Through inclusive spaces, accessible opportunities and strong community connections, we help people develop friendships, try new things and live life to the fullest.

Community Resources and Support Networks

We are adamant about community-driven solutions, at one place getting people connected to their local networks, advocacy groups and services that promote inclusion, empowerment and long-term health.

We ensure individuals with visual impairment receive the opportunities they deserve and are partners with us through custom programs designed for this specific cause, collaborations with prominent organizations to further our mission, and advocacy programs to further the interests of those affected.

Connecting with Local Visual Impairment Communities in Australia

For those with visual impairment, a feeling of belonging can be life-altering. Finding your tribe strengthens your emotional fortitude by learning in a safe space with people who believe in you. There are many local and national support groups in Australia that can offer a safe place to talk about the challenges involved, share resources, and spend time with others.

Through peer mentorship programs, reading groups, or meet-ups we help individuals find and get integrated into these communities. And by helping individuals connect with support groups, low vision clubs, and rehabilitation networks, they are also helping people reclaim some normalcy and regain a sense of confidence and purpose in their daily lives.

In building relationships and common experience we make sure that no one walks alone to independence and self-sufficiency.

Partnerships with Organizations like Vision Australia and Blind Citizens Australia

It is the relationship which forms the bedrock for effective and comprehensive care. Together with Vision Australia, Blind Citizens Australia, and other leading organisations, we deliver innovative products and services, advocating for people living with vision impairment.

With its partnerships, we can:

1. Provide innovative assistive technology – Ensure users have access to the latest travels in screen readers, braille displays, or mobility aids.
2. Expanding rehabilitation and employment opportunities – providing access to vocational training, workplace accessibility programs, and career support services for those affected.
3. Boost advocacy – Increasing policy dialogues and awareness campaigns around accessibility standards and disability rights.
4. Enhance accessibility at education and home – Working with specialists to create programs, reading materials, and home adaptations for inclusivity.

Partnering with Australia’s leading vision impairment organisations allows us to take a united front to create meaningful, impactful and lasting change.

Government Support and Financial Assistance in Australia

With the right financial support, access to additional resources surrounding your child with visual impairment, and a strong network of support, the best needs of the individual can be met — and turned into the best outcomes. It can be overwhelming to navigate the National Disability Insurance Scheme (NDIS) and knowing if you qualify for support funding or recognise services available, financial assistance programs, etc. That’s why Support Network can step alongside individuals as trusted experts and hands-on support to find the services to live independently and confidently.

We make sure every vulnerable person is served with funding for assistive technology, mobility training, independent living, and rehabilitation services.

NDIS and Visual Impairment: A Guide for Navigating Care

For all Australians, the National Disability Insurance Scheme (NDIS) is transformative, providing funding for care, equipment and support services for people living with disability. But figuring out how to apply, what’s included and how to get the most advantage can be complex.

Support Network trains individuals who are blind or have low vision, step-by-step, on how to claim and access NDIS. We make sure that clients get the most benefit possible to their individual needs, whether they require funding for daily living, mobility or assistive technology.

Our team assists with:

• NDIS Plan Management – Assisting them in understanding their support funding and distributing their resources accordingly.
• Applying and checking if you are eligible – This is a critical process in obtaining all the necessary documentation and filing it correctly so that there's no delay or rejection.
• Continual plan reviews – What you need has changed, weíd like to support you by funding and improving services.

NDIS funding can be an incredible empowerment tool with the right support.

Eligibility Criteria for Visual Impairment Support Funding

Eligibility is the first step towards claiming financial assistance from the Australian government and NDIS. While funding is available to many with low vision or blindness, it is important to recognize whether you meet the criteria.

In order to be eligible for NDIS support, a person must:

• Be less than 65 years old at the time of applying.
• Have a permanent or substantial sight impairment that impacts on day-to-day life.
• Show that they require assistance with improving mobility, communication, or independence.
• Demonstrate that assistive technology, rehabilitation, or daily support services will enhance their capacity to function independently.

Besides NDIS, other government grants and schemes also offer funding to get medical equipment, home modifications and employment aid for visually impaired individuals.

Our experts walk our clients through the eligibility process, medical documentation and funding application to guarantee clients are not missing out on any possible funding.

How We Can Help You Get Access to Government Funding and Resources

While the application process for government funding is often slow and painful, at Support Network we make it easy! We help people find all the financial support they need by using specialists trained in disability support.

We assist with:

• NDIS applications and plans – making a strong case for good funding.
• Building bridges with the right government agencies – For quicker approvals and easier access to services.
• Funding disbursement and management — Aiding people in budgeting and optimizing financial support.
• More than just approval – support in planning; re-planning and long-term advocacy

We believe no one should have to make care unaffordable. We believe that there should be no financial barriers, and that everyone should have access to the best support.

Further Funding Options for Care with Visual Impairments

Outside the NDIS, there is a number of government and private programs available to help financially support people with sight loss. These include:

• Disability Support Pension (DSP): Income support for people whose disability is permanent and prevents them from working full-time.
• The Employment Assistance Fund (EAF)– Assists with covering the costs of workplace modifications, adaptive technology and support services for visually impaired employees
• Medicare and Private Health Rebates: Some assistive devices and rehabilitation services are covered through Medicare notes or some private insurance policies notes.
• Payments and Allowances for Carers: These allowances are available for family or caregivers who provide daily support to visually impaired individuals.

To make sure our clients are receiving all the funding that they are entitled and eligible, we review every possible opportunity for funding. We do more than just provide care—we take financial stress out of the equation so that people can live their best lives.

Supporting Families and Caregivers

The journey of caring for someone with visual impairment requires a lot of patience, understanding, and the right support system. Often, families and caregivers face difficult emotional, physical and logistical difficulties while trying to provide the best possible care. At Support Network, we believe that caregivers alone need support, education and a break from routine too to help them go on provide the best level of care and support.

Our broad range of family support services are designed to provide caregivers with important information, respite for families, and a strong support system, all of which help to make this difficult journey easier and more fulfilling.

Respite Care for Families and Caregivers

Caring for a visually impaired loved one can be rewarding but also physically and emotionally exhausting. If caregivers do not get the rest and personal time they need, they deteriorate to become fragile, stressed and emotionally drained, negatively affecting both their own and their care recipients’ well-being.

We are care in the home and also respite care for family caregivers that want a professional to provide temporary care for your loved one while you recharge. Whether for short, weekend or longer-term breaks, fully trained professionals provide high-quality, compassionate care, ensuring that the individual’s routine, mobility requirements and emotional well-being are maintained.

Utilizing respite care for a loved one allows families to regain balance, practice self-care, and recharge (which benefits both the caregiver and the person receiving care).

Teaching Families How to Care for a Visual Impaired.

Family members are at the centre of empowerment to persons with visual impairment, but they are not equipped to cater the emotional and social needs of persons with visual impairment properly as to empower them. FOUNDER OF SUPPORT NETWORK | SUPPORT NETWORK — You are at the top of the world.

Our training covers:

• Understanding Vision Loss – Helping families understand the emotional and psychological effects of visual impairment.
• Guiding Mobility and Navigation – Advising on specific techniques in helping a family member move and navigate safely both indoors and outdoors.
• Use of Assistive Technology – Training on screen readers, braille devices, and accessibility apps to enhance daily functionality.
• Communication and Emotional Support – Teaching families skills to build confidence, ease frustration and promote independence.
• Designing a Vision-Friendly Home – Providing tips and advice on how to modify the home, lighting changes that are helpful and organization techniques to make a home more accessible.

We empower families to become the bridge between care and independence for individuals with visual impairment by helping those in their support circle learn more about what they can do and what accommodations to make while still providing emotional support.

Creating a Supportive Community for Loved Ones

No caregiver should travel this road alone. Developing a strong support system is a key component in developing and maintaining emotional resilience, learning new coping strategies, and preventing isolation. At Support Network, we match families with peer support groups, community resources, and advocacy networks to make sure they have sustained guidance and emotional fortification.

We facilitate:

• Family and Caregiver Support Groups – Offering a place for caregivers to share experiences, seek advice, and connect with others who understand their journey.
• Counseling and Emotional Support — Engaging professionals who are qualified to assist families cope with stress, grief and emotional challenges associated with caregiving.
• Community Events and Workshops — Helping families participate in interactive sessions with diverse peers and expert clinicians to learn valuable insights in their care of their visual impairment.
• Online Forums and Helplines – Offering caregivers in distress 24/7 access to expert advice, peer discussions, and emergency support.

With Support Network, families aren’t just receiving care—they’re integrated into a community that lifts, teaches and supports them in every step of the way.

We'll Take Care of You While You Take Care of Them

With a loved one with visual impairment, be sure that everyday care should never feel threatening or lonely. Support Network is focused on providing respite service, professional training, and access to a strong community network that supports family and caregiver empowerment.

And if you’re in need of guidance, support or just a good old-fashioned break, call us at 1300 671 931. Because when caregivers are supported, the whole family flourishes.

Let’s Talk – No Pressure, Just Support

Dealing with vision impairment—whether it’s you or someone close to you—can feel like a lot. But it doesn’t mean life has to stop. There’s a wide range of vision services out there, from aged care services to everyday support, and we’re here to help you figure out what works best.

We work with adults and children with vision impairment, offering real, practical support for different eye conditions like macular degeneration or severe vision loss. If your field of vision has changed because of a medical condition, aging, or a diagnosis from a health professional, you don’t have to go through it alone.

It’s about more than just medical care—it’s about quality of life. We help with everyday tasks, connect you with an occupational therapist, and even introduce people to a range of sports (yes, sports!) that are adapted for different levels of vision. We also assist with Care Packages, medical certificates, hearing loss concerns, and navigating care homes or the care in health systems.

And if you’re a caregiver or a family member trying to understand how to support someone with vision impairment, we’ll guide you. It’s not always easy to know what to do, especially when sighted people aren’t sure how to bridge the gap. That’s why we also provide information on the coverage of eye care, awareness on eye care, and how to access the right services.

No stress, no pressure—just real support. Give us a call at 1300 671 931, and let’s figure it out together.