Our Home Care Services

There’s no single way to support someone at home. Every person is different, and every day can bring something new. That’s why we don’t limit ourselves to one type of care. We’re here to help with whatever someone needs—whether it’s a little support here and there or full-time care around the clock.

We’ve shaped our services to be flexible, kind, and responsive. Some people need help with daily tasks. Some live with disability. Others just need someone who understands what they’re going through. We’re not here to tick boxes. We’re here to make sure the support actually helps.

We take care of the big things, the small things, and everything in between—so that people can stay safe, independent, and comfortable in their own homes. Families can rest easier, too, knowing we’re there when they can’t be.

Here’s how we do it—and why families across Australia trust us to walk beside them.

NDIS Services We Offer

We support people living with disability through a wide range of NDIS-funded services. Whether it’s daily assistance, skill-building, or help with personal care, we work closely with each person and their family to create a plan that’s useful, respectful, and built around their goals.

We also help with navigating the NDIS itself, including budgets, service coordination, and changes to support over time. We know the system can feel complex—so we keep things simple and transparent.

Home Care

Home care is the heart of what we do. It’s not just about tasks—it’s about being present. We help people stay in their homes safely while keeping their routines intact. That might include help with medication, mobility, meals, or just having a friendly face who checks in.

We take the time to match each person with the right care worker, so the relationship feels easy and familiar. The focus is always on comfort, trust, and building support that lasts.

Daily Living

Some things that feel simple to others—like getting dressed, cooking, or taking a shower—can be hard without the right support. That’s where we step in. We assist with daily living tasks in a way that feels respectful and empowering, not intrusive.

Our team supports people to keep their independence where possible while gently helping where needed. It’s about dignity and ease, every day.

Domestic Assistance

Keeping a home clean and organised is important for health and wellbeing. We help with light cleaning, laundry, meal preparation, and general upkeep—so people don’t feel overwhelmed or fall behind on everyday tasks.

We work around people’s preferences, not the other way around. If someone wants things done a certain way, we listen. It’s their home—we just help keep it running smoothly.

24 Hour Care

When someone needs round-the-clock support, we provide it in a calm and consistent way. Our 24 hour care service is carefully planned so that families can feel secure knowing there’s always someone there—day or night.

This kind of care is especially important for people with high medical needs, mobility issues, or who feel unsafe alone. We build a routine that fits their comfort, and make sure the same friendly faces are part of it.

Personal Care

Personal care is deeply personal. That’s why we treat it with the utmost care and sensitivity. Whether someone needs help with hygiene, dressing, grooming, or using the bathroom, we approach these tasks gently and with full respect for their privacy.

We take the time to understand how someone likes to do things and always seek consent, step by step. There’s no rushing. Just steady, reliable support.

Overnight Care

Some people don’t need full-time help—but nights can be tough. Our overnight care gives families peace of mind knowing someone is there to help if anything happens after hours.

Whether it’s assistance during the night, medication management, or just having someone close by in case of a fall or emergency, we’re there to keep things calm and safe.

Disability Care

Living with disability means navigating daily life in a way that suits your body, your mind, and your environment. We don’t try to fit people into a system—they guide us, and we build the care around them.

From helping with movement and mobility to making sure a person has access to opportunities and community, we stand beside our participants in a steady, respectful way.

Disability Support

Disability support means more than just help—it means advocacy, understanding, and presence. We make sure people living with disability are not only cared for but also supported in achieving their own goals.

Our support workers understand the many layers of disability, and they work patiently, without pressure, so that participants feel seen and heard.

Complex Care

Complex needs require thoughtful care. This service is for people who may have multiple conditions, medical needs, or behavioural challenges. We coordinate with healthcare professionals, families, and the participant to make sure everyone is on the same page.

We provide this care with quiet confidence and strong planning—so nothing feels rushed or reactive.

High Care

For individuals needing full support with mobility, feeding, and medical supervision, we provide high care services with the utmost attention to safety, comfort, and dignity. These are sensitive situations, and our team is trained to offer care that’s both professional and personal.

We never forget that behind every plan is a real person who deserves to feel respected, not managed.

Social and Community Participation

Being part of the community matters. Whether it’s joining a group, learning a skill, attending an event, or just going out for coffee—these moments help people feel connected.

We support participants to take part in social and community life in a way that’s comfortable and accessible to them. Our team helps plan outings, provide transport, and offer company along the way.

Behaviour Support

When someone is living with behaviours that impact their wellbeing or relationships, we offer support that’s gentle, informed, and respectful. Our behaviour support services are tailored, never forced. We work closely with professionals to create calm, consistent strategies that support both the participant and those around them.

It’s not about “fixing”—it’s about understanding what’s going on and offering real support through it.

Specialist Care Services

When someone is living with a health condition—whether it's newly diagnosed or something they've been managing for years—it changes the shape of everyday life. Things that once felt simple start to take a little more time. Routines shift. Families adjust. And sometimes, just knowing there’s someone to turn to can bring comfort.

We work with people going through these changes. We care for the person, yes—but also for the people around them. We know that families often carry the weight quietly, and they deserve support too. With every condition, we bring not only knowledge but also patience, warmth, and time. That’s what makes the care feel real.

Here’s how we approach some of the conditions we support

Arthritis Care

We know arthritis doesn’t just affect joints—it affects the whole day. We help with the practical things, like dressing or moving around the home, but we also offer support that respects someone’s pace. We take things slowly when needed. There’s no rush. Just steady hands and time to breathe.

Autism Care

Everyone experiences autism differently. We take time to get to know how someone communicates, what helps them feel calm, and what routines make their day smoother. We also work closely with families to make sure our support fits into life, not the other way around. Some days are quiet, some are busy—we adapt gently.

Cancer Care

Cancer brings so many unknowns. Treatment, tiredness, hospital visits—it’s a lot to carry. We offer support that eases the load, from everyday tasks to quiet company. We’re there during the hard days, the waiting days, and the better days. Families often just need to know someone is nearby. We are.

Epilepsy Care

Epilepsy can bring moments of fear and uncertainty. We help by creating calm, clear routines and staying ready to respond when needed. Our carers are trained to support during and after seizures, but they’re also there for the in-between moments—when reassurance is just as important.

Heart Disease Care

After surgery or diagnosis, life with heart disease can feel fragile. We support recovery gently. Medication help, rest periods, lighter routines—we take care not to overdo anything. Families often feel more at ease knowing someone is there to keep an eye on things.

Huntington’s Disease Care

This condition can be especially tough on families. It changes how someone moves, thinks, and connects over time. We offer support that grows with the person. We don’t push—we follow their lead. And we’re there for the family too, to talk, to listen, and to simply be there when it feels heavy.

Mental Health

We support people living with mental health challenges in a way that feels steady and non-judgmental. We don’t force conversations or routines. Instead, we offer presence. We help with daily structure, check-ins, and practical support, while also working with families who may be navigating this alongside them.

Motor Neurone Disease Care

When movement fades, the need for understanding grows. We help with mobility, transfers, communication, and personal care—always at the person’s pace. Our care is hands-on, but it’s never intrusive. And we keep families close in the process, so no one feels left to face it alone.

Muscular Dystrophy

Whether it’s a child, a young adult, or someone later in life, muscular dystrophy requires thoughtful, patient care. We help keep daily routines possible, adjust the home environment, and stay present for emotional needs too. Families often feel like they’re doing it all—we help carry the load.

Out of Hospital Care

Coming home from hospital brings its own set of questions—what now, what next, and how to manage? We step in during this time with calm, supportive care. We help ease people back into their routine, monitor changes, and give families breathing room to adjust.

Parkinson’s Disease Care

Every day with Parkinson’s looks a little different. Some days are steady, others more tiring. We support movement, rest, and routine while also helping with fine motor tasks and safety. We work quietly and respectfully, adjusting as needed without ever rushing.

Palliative Care

When someone is nearing the end of life, care becomes something deeper. It’s no longer just about tasks—it’s about being there, really there. We support with medication, comfort, personal care, and presence. We give families space to just be with their loved one, without worrying about what needs to be done next.

Dementia Care

Living with dementia means navigating moments of clarity and confusion, calm and restlessness. We keep things consistent, familiar, and gentle. Our team knows how to respond without frustration. For families, we provide the kind of support that lets them step back from being full-time carers and just be family again.

Home Care Services Across Australia

We believe that everyone—no matter where they live—should have access to care that feels personal, consistent, and kind. That’s why our services aren’t limited to just one region. We provide home care across Australia, reaching people in major cities, small towns, and quiet communities with the same dedication and respect.

We take the time to understand the needs of each area and the people who live there. While every home looks different, our promise stays the same: reliable support, thoughtful care, and a team that’s just a call away.

We currently provide services in:

• Sydney
• Melbourne
• Brisbane
• Adelaide
• Perth
• Canberra
• Hobart
• Darwin
• Gold Coast
• Newcastle
• Sunshine Coast
• Wollongong
• Geelong
• Cairns
• Townsville

Whether you're living in a busy city or a quieter region, our team works to match you with carers who understand your needs, your culture, and your routine. From daily living support to complex care needs, we come to you with a calm presence and a helpful hand.

Wherever you are in Australia, you’re not far from the care you deserve.

Choosing the Right Home Care Provider to Meet Your Needs

Choosing a home care provider is an important step—not just for the person receiving care, but for the whole family. It’s about more than services on paper. It’s about trust, comfort, and the feeling of being understood.

Here are a few things to think about before deciding who to work with:

• Flexibility: Do they adjust their care to suit your daily routine, or do they expect you to adapt to theirs?
• Transparency: Are the fees, services, and expectations clearly explained from the start?
• Cultural understanding: Will the carer respect your background, language, and values?
• Consistency of care: Will you see the same faces or a rotation of unfamiliar ones?
• Qualifications and training: Are the carers trained and checked properly, or just assigned quickly?
• Ongoing support: Will someone be available to talk when things change or you need to ask questions?

We encourage families to take their time and ask as many questions as they need. You’re not just hiring help—you’re inviting someone into your home. It should feel right.

How Our Home Caregivers Are the Best in Australia

Behind every good care experience is a carer who really listens. Our caregivers are more than qualified—they’re grounded, compassionate, and focused entirely on the person they’re supporting.

Each of our carers is:

• Fully trained and certified
• Police-checked and background screened
• Matched with participants based on personality, language, and care needs
• Supported through ongoing training and supervision

But what truly sets them apart is their approach. Our carers don’t follow rigid scripts or treat people like tasks. They work with individuals, not just instructions. They take the time to get to know the person—what makes them comfortable, how they like things done, and what helps them feel seen. That’s what participant-centered care looks like.

They don’t rush in and out. They show up with patience, understanding, and a sense of steady calm that can be hard to find in fast-paced care environments.

Culturally Aligned Support Workers

We also recognise how important it is for participants to feel culturally safe and understood. That’s why we offer support workers from a wide range of backgrounds—people who speak your language, share your customs, and make you feel more at home in your own care journey.

We offer carers from many cultural communities, including:

• Arabic Support Workers
• Bangladeshi Support Workers
• Cambodian Support Workers
• Chinese Support Workers
• Greek Support Workers
• Guyanese Support Workers
• Indian Support Workers
• Indonesian Support Workers
• Italian Support Workers
• Nepalese Support Workers
• Spanish Support Workers
• Thai Support Workers
• Vietnamese Support Workers

We don’t just match carers by skill—we match them by connection. Because when someone feels heard and understood, the care becomes something much more meaningful.

Home Care Funding Options

Figuring out how to pay for home care can feel like one of the hardest parts. There’s a lot to take in, and it’s not always clear where to start. Some people are eligible for government funding. Others might decide to go with private care to have a bit more choice. Either way, it helps to have someone walk you through it.

That’s something we take seriously at Support Network. We don’t hand you a brochure and leave you to figure it out. We take the time to explain how it all works, whether you’re applying for support for the first time or trying to adjust an existing plan. We know it’s not just about money—it’s about making sure the right care is in place, when it’s needed.

NDIS

For people living with disability, the NDIS can help cover everyday support—things like getting ready for the day, transport, therapy, or help at home. It takes some time to set up, but once it’s in place, it can really change what’s possible. We help people understand their plan, use it fully, and make sure the care actually works for them—not just on paper, but in real life.

Home Care Packages

If you're caring for someone older, or arranging support for yourself as you age, a Home Care Package might be available. There are different levels depending on how much help is needed. Whether it’s a few hours a week or more hands-on care, we’re here to provide it. We also help manage the package, so you don’t get caught up in the admin side of things.

Private Funding

Not everyone wants to wait. Some families prefer to organise care privately—especially when something changes quickly, or when they want more choice in how things are done. We get that. If private care feels like the right path, we can help you build something that fits—gently, with no pressure, and at a pace that makes sense.

Contact Us

If you’re thinking about care—whether for yourself or someone you love—we’re here to talk it through. You don’t need to have all the answers. That’s what we’re here for. From understanding eligibility criteria and government subsidies to building a personalised care plan, our friendly care team will guide you every step of the way.

Call 1300 671 931 or send us a message anytime. We’re Support Network, and we’re here to help make life at home feel more supported, more manageable, and more personal.