Support Network has been a highly efficient way to organise home care support services for my 86 year old father
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Great Value
Local NDIS Provider
Culturally Matched Support Workers
Nurse On-Call
Call Today 1300 671 931 and Save.
Great Value
Local NDIS Provider
Culturally Matched Support Workers
Nurse On-Call
Housework, organising transport, gardening, meal prep, chores, activities.
Showering, hoist transfer, exercise assistance, palliative care, 24 hr support, complex support
Wound care, medication management, respite support, 24 hr care, complex care.
Occupational therapy, psychology, physiotherapy and speech therapy.
Support for complex needs, behaviours and conditions
Tailored support & clinical support for complex health needs.
Create a team to support with all your requirements
Support to achieve positive solutions & change
Plan Management
Behavior Support
Specialised Disability Accommodation
Support Coordination
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Support Network has been a highly efficient way to organise home care support services for my 86 year old father
The customer support team is incredibly responsive. They helped me navigate the platform and answered all my questions quickly.
My support worker goes above and beyond every single day. I never thought finding such dedicated help could be this easy
The fact that Support Network works seamlessly with NDIS is a huge plus. It’s made accessing support services so much more straightforward
It’s refreshing to find a platform that priorities both safety and quality. I wouldn’t go anywhere else for support services
Support Network connected me with a support worker who assists with everything from personal care to community engagement, making my daily life much more manageable.
Knowing that all support workers have undergone police and Working With Children Checks provided me with peace of mind when selecting care for my loved one.
Highly recommend, made finding the right support workers easy
I've been using support network for 3 years to help me find skilled and reliable support workers. Tanish and his team have developed an excellent database that makes finding and contracting workers simple and due to thier vetting process and recruitment style, I've been able to make sustainable working relationships with thier staff which give my clients continuity and allows them to really feel a part of my team! .... cannot praise support network, Tanish and his team high enough!
Support network helps my business to find quality support staff
A home is more than a building. It’s the comfort of knowing you can move around without barriers, the security of having support when you need it, and the confidence that your independence is respected. That’s the foundation of our SIL properties in Shellharbour. At Support Network, we design homes around the people who live in them, not the other way around.
Our houses are open, welcoming spaces. Open-plan living is the standard because we know cluttered rooms and narrow corridors don’t work for everyone. Wide kitchens where you can cook with support workers, lounge areas where community and conversation can happen, bedrooms that feel private and calm, every detail is about making daily life simpler. Accessibility is not an afterthought. It’s baked into the way these homes are set up.
Location matters too. Our homes in Shellharbour are connected to the wider community. With public transport nearby, participants aren’t locked in. They can get to shops, appointments, activities, or just out for fresh air. Community access is encouraged, because independence doesn’t grow if life stays inside four walls. We don’t isolate people, we connect them.
The biggest difference is how we bring in support. Our team isn’t just present, they’re consistent. Support Workers stay familiar, building routines with the people they support. And where cultural needs matter, we provide cultural support workers. That might mean preparing meals in a certain way, celebrating traditions, or simply speaking the language that feels natural at home. Independence looks different for everyone, and culture shapes that. We respect it, we build around it.
That’s how we turn SIL from a service into a real home in Shellharbour. The property itself works, the support inside it is tailored, and the community outside is always accessible.
When people hear NDIS Supported Independent Living, it can sound complicated, but the idea is simple. It’s about making sure people with disability have the right supports in place to live more independently, without having to rely only on family or piecemeal services.
For Support Network SIL isn't a checklist. It's a structure we put in place around daily life. We create personalised service plans for each individual participant. If mornings are bad, that's where staff focus. If evenings require extra help, it's planned for that. Some require care round the clock, others just need hours of care. SIL is flexible and we ensure those hours are used where they are most important.
Shared Independent Living is one model. It works well for people who like living with others, sharing routines and having company built into daily life. But SIL isn’t limited to shared setups. Individual arrangements are also possible. Both are funded, both are part of SIL, and we deliver both depending on what suits the participant best.
SIL also connects directly with Specialist Disability Accommodation. SDA is the property, the physical home that’s accessible and safe. SIL is the support within it. Together, they form the full setup: a home that works physically and services that make daily living easier. Assistance with Daily Living, cooking, cleaning, hygiene, medication, outings, is part of it all.
So when we talk about SIL in Shellharbour, we're not talking about a programme sitting above the daily lives. We're talking about staff in your home, plans designed around your needs, and supports that make independence possible on a daily basis.
Independence isn’t a slogan for us, it’s the measure of everything we do. We set individual goals with each participant, and every plan is built around reaching them. Independence might mean learning to manage meals, taking public transport with confidence, or keeping up with hobbies and friendships. Whatever the goals are, we make them part of daily service.
We use Active Support approach. That means our staff don't just do things for participants, they do things with them. Step by step, skills are built. A meal isn't served: participants are guided to be involved in the process of meal preparation and serving. Cleaning, managing money, dealing with appointments, it all becomes an opportunity to practise independence instead of something undertaken by staff.
The services cover all the basics:
Wellbeing isn't something that is considered apart from independence. They go hand in hand. A person who feels safe, connected and supported is a person who can become more independent. Our staff strike the balance between being caring and letting participants run free and unafraid, making sure that participants aren't over-managed but aren't left struggling either.
In Shellharbour, that’s what independence looks like with Support Network: goals mapped into real services, wellbeing built into every routine, and long-term planning that adapts as life changes.
When families think about SIL, they often want to know what the real day-to-day benefits look like. It’s not about buzzwords, it’s about what changes in life once someone moves into a Support Network home.
One of the clearest benefits is stability. Housing supports mean participants aren’t living in a place that only half works. The properties are already set up, safe, and accessible. No endless waiting for modifications or trying to make do. Families know that the house itself won’t be a barrier.
Another big benefit is 24/7 support. For some families, this is the greatest weight off their shoulders. They can rest at night knowing there's staff in the home. A fall, a medical concern, or just routine reassuring, it's all covered. That presence gives participants independence without fear and gives families peace of mind.
Then there’s flexibility. Our support plans aren't written once and left to gather dust. They adjust as life changes. Someone may gain confidence and need less help in one area, or they may be confronted with new challenges that require more. The plan flexes with the person.
And the most overlooked-to-skills building. SIL isn't only about getting things done for participants. It's about generating possibilities each day. Cooking dinner becomes a lesson in independence. Going shopping turns into practice in budgeting and decision making. Small steps that add up.
To put it plain:
All of these benefits tie together. It’s not a set of separate pieces. It’s one connected system where housing, staff, and supports line up to give participants a stable, independent life in Shellharbour.
Trust isn’t given, it’s earned through daily service. Families in Shellharbour trust Support Network because of how we deliver SIL, not because of what we promise. Every part of the service is designed to be consistent, reliable, and respectful.
The backbone of SIL is our staff. Support Workers who aren’t strangers rotating through. They’re staff who stick, who know the participant’s routines, who show up familiar and ready. That stability builds comfort and trust both for participants and for their families.
We also make sure our team is properly trained. Some participants need specialised care, especially where behaviours need extra support. Our staff are equipped with behaviour support skills so the home stays calm, safe, and structured. Families don’t need to worry about whether staff can handle tough situations, they already can.
Another reason why families trust us is cultural respect. Independence should include freedom to live according to personal traditions and values. That's why we have cultural support workers as part of our services. Whether it's food, holidays, language, or community connection, culture isn't ignored, it's supported.
Planning is another piece that families love. SIL isn't about simply placing staff into a house. It's about ensuring the NDIS plan actually works. That's where our Support Coordination comes in. Coordinators map out how SIL fits into the bigger picture, ensuring that funding is being used correctly and services are interlinked.
The list of what makes us trusted in Shellharbour is simple but strong:
Families keep choosing us because they see SIL delivered properly every day. It’s not about comparing to anyone else, it’s about showing up, providing services that match the plan, and keeping participants safe, comfortable, and independent.
One of the biggest worries families have is whether SIL is even covered under the NDIS. The truth is that it is. SIL is part of Core Supports, sitting under Assistance with Daily Living. That means it’s already a recognised support, funded by the government. Families don’t have to try and pay for it themselves, it’s built into the system.
How it works is simple. If your support needs indicate the need for ongoing daily assistance, SIL can be incorporated into the plan by written word. This includes the cost of staff in the home (day, evening or throughout the night). It's not a patchwork of random supports, it's structured service.
But understanding how it fits in the plan can still feel complicated. That's where Support Coordination comes into the picture. Our coordinators detail how SIL interfaces with other supports, such as therapy or SDA housing. They ensure that the level of funded services is only as high as that needed. They also accompany families on reviews, so SIL doesn't drop through the cracks when plans change.
So in Shellharbour, SIL is not an optional extra. It’s part of the NDIS, already set up to cover daily living and independence. With us, that funding isn’t left sitting in paperwork. It’s turned into real services, staff in the home, supports that match routines, and plans that make independence possible.
SIL is not given to everyone. It’s a service made for people who need constant help to live day to day. The NDIS looks carefully at who qualifies because SIL is one of the bigger supports. The starting point is always your support needs. Do you need someone around to help with cooking, showering, medication, mobility, transport, cleaning? If the answer is yes most of the time, SIL could be part of your plan.
There are conditions. You must be younger than 65 when you enter the scheme. That’s one rule. Another is the degree of disability. The NDIS examines functional impairment. That means how much your disability impacts your day-to-day life. If you can't get through the day without ongoing support, then SIL is possible. If you need small amounts of help SIL may not be approved.
It’s not one model. Some people want to live in Shared Independent Living houses, where routines and supports are shared with others. Others prefer to make their homes a more private place, surrounded by fewer people. Both are valid. The NDIS doesn't say you must share or must live alone. It says SIL is there if it is "reasonable and necessary" to help you live for independence.
Eligibility isn’t about proving what you can’t do. It’s about showing that with the right supports, independence is possible. That’s the focus.
Families frequently believe that SIL will be tossed into the plan, but in actuality it doesn't work that way. It's a request which must be made, discussed, and backed with evidence. The procedure begins with the planning meeting. This is where you sit down with the planner and give an explanation on why you or your loved one needs Supported Independent Living.
The NDIS will ask for proof. These reports come from OTs, doctors, psychologists, therapists; these are the backbone application. These reports don't merely state "support is needed." They explain precisely and exactly what happens without support. For example, in the absence of staff at night, the risks of falls, medical problems or worries are heightened. Without routine support for daily tasks such as food preparation or medication administration, very basic needs of living such as feeding yourself or keeping up with one's medication might not happen. That's the sort of detail needed to obtain SIL.
Here’s how the steps usually look in practice:
Funding doesn’t appear by chance. It’s approved because the case is strong. With the right preparation, families in Shellharbour can get SIL included in the plan and move forward.
Once funding is approved, families often ask, “What happens now? How does the move actually work?” We keep the process practical. It’s structured but flexible enough to change as needed.
Step 1 is consultation. We don’t place someone in a random house. We sit down, talk through the support needs, ask about lifestyle, community access, whether shared or private living is preferred.
Step 2 is the creation of support or plans. These are personalised. Some need help in the morning, some at night, some all day, some community activities. Plans include: personal care, mobility support, cooking, medication, nights out. No two plans are identical because no two people are identical.
Step 3 is property matching. We consider SIL properties in Shellharbour. We think about location, whether it's near shops or heathlives, how the home is laid out, do they have open plan living, how accessible, do they want a shared or private home? The home must fit the participant and vice versa.
Step 4 is transition. Moving in isn't simple for everyone. That's why we have our support staff take the time to settle participants in. If there are difficulties we bring in behaviour support strategies to ensure the move does not cause stress.
Step 5 is ongoing review. Once in, the plan is not frozen. Support needs change over time. Maybe someone becomes more independent and doesn't need as much help in one area or maybe things change in a person's health so they need more support. We review and adapt.
That’s the process. Not a one-time event, but a living approach that keeps evolving so the home stays the right fit.
There comes a point where families know the current arrangement is not enough. Staying at home without support is no longer safe. Patchwork care doesn’t provide stability. That’s when SIL becomes the answer.
NDIS Supported Independent Living is already part of the system. It’s funded. What matters is choosing a provider who can turn that funding into a safe, independent life. That’s what we do in Shellharbour.
Our Support Workers deliver care in the home, not only tasks but actual care that creates independence. Our SIL properties are set up to work with our participants, with open-plan living with accessibility and community connection. And we include community access in every plan, because life shouldn't be cut off at the front door.
It's not complicated to take the next step. It begins with a conversation. Families tell us what they need, we explain what SIL can give, and we start to lay out the journey. Independence isn't a dream for the future, it's something that can be set up now.
With Support Network in Shellharbour, the homes are ready, the staff are trained, and the supports are tailored. The next step is simply reaching out and starting the process.
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