THORNLANDS AND THE REDLANDS COAST

Home Care In Thornlands, On Blocks That Take Some Looking After

Personal care, general housework and yard work, nursing and company, with support workers based in the Redlands who understand what a big Thornlands block requires. You choose who supports you, and there is no agency margin on your rate.

An older person at home in Thornlands with their support worker

The Home Care Services We Provide In Thornlands

All the support your funding covers, organised around your schedule and care needs. Have one visit per week at first and gradually increase to daily support, it's up to you.

Personal care

Showering, dressing, grooming, continence support and mobility support, provided in a patient manner by someone you know and trust.

Domestic assistance

Cleaning, laundry, changing the bed, and the more difficult household chores, keeping your house the way you'd like it.

Meal preparation

Shopping and cooking meals that you would like to eat, whether it is the food you grew up on or not, in the way you like to cook them.

Social support & community access

The companionship that makes life feel like your own: company at home, outings, appointments, clubs or church.

Transport

Transport to medical appointments, shops, family visits and errands, with someone accompanying you if you would like.

Respite for family carers

Scheduling breaks so that the primary carer has time to rest, work or have an afternoon of their choosing.

Overnight & sleepover support

A person in the house overnight, for safety, to provide night-time support or to ensure a family carer gets a full night's sleep.

Nursing

Wound care, management of medications, support with continence and clinical supervision by registered nurses, all free, no cost to you.

Allied health & therapy

Allied health services including occupational therapy, physiotherapy and podiatry, with assessments at home which can minimise paid support needs.

Clinical services cost you nothing

Your nursing, occupational therapy, physiotherapy and podiatry are fully funded by the Government, with nothing to pay regardless of your income and assets. And starting from 1 October 2026, personal care is fully funded as well.

What Home Care In Thornlands Involves

Thornlands is situated between suburbia and the bay, and what attracts people to this area is the same thing that makes ageing here take some planning: space, quiet, a reasonable block.

A large residential block in Thornlands
We start by looking for support workers who already live near Thornlands, it is the single most important element in a successful arrangement.

Space is the point, and space is the problem

Thornlands is a large block suburb. Some have proper acreage; plenty of them have an extensive front lawn, gardens, long driveways and a shed at the back calling out for time and attention. It is what brought people here, and it is what many of the residents we support chose three or four decades ago.

The challenge comes gradually. A yard that took a comfortable Saturday morning at fifty-five takes three days at seventy-eight before it's no longer possible. Gutters go unclear. The mower is too heavy to start. Fruit trees are left unharvested. The loss is slow and outdoors, so a family visiting occasionally may only notice it once the place appears neglected.

There are two pieces of information to note. First, all of the work around the garden and yard is a fundable service under Support at Home, in the everyday living category, and attracts a potentially higher contribution, but it is a real service and not an indulgence. Second, on a large block it is often the service that keeps people at home the longest, as an unmanageable yard is one of the more prevalent reasons why people decide to move into a residential aged care facility.

The distances within the premises also count. On acreage, the distance between the house and the letterbox or bins is a true test for an unsteady person, and it is a fall hazard, particularly because no one considers the task dangerous.

Bayside, and further out than it feels

Although Thornlands isn't too far from the Brisbane CBD, it is certainly not close, and that changes the way support has to be arranged.

It takes a long time for a worker travelling out from inner Brisbane to do it, so they're always late, they have to pay for the trip, and eventually they simply stop taking the shift. It is the number one reason Redlands families end up cycling through support workers. So we don't go looking for people who live elsewhere in the city; instead, we look for people who live in the Redlands, Thornlands, Cleveland, Victoria Point, Capalaba, Wellington Point, Alexandra Hills.

Outside the Cleveland train line corridor there is limited public transport in the Redlands. Isolation sets in quickly after someone has ceased driving in Thornlands, and transport support becomes one of the most valuable services within a plan, not a convenience.

Health services and the Redlands network

Most needs of Thornlands residents are met by Redland Hospital at Cleveland, with the PA and QEII reachable for specialist work and Mater Private nearby at Redland.

If someone is being discharged from Redland Hospital, call before they come home rather than after. People find themselves back in hospital within 2 weeks if they return to a large block with steps and space between the rooms and nothing organised. Any support that is organised during the admission period works much better.

Not to mention, an occupational therapy home assessment is free of charge under Support at Home, regardless of income, and on a Thornlands property it usually finds more than the family expected, the bathroom that lacks a rail, the path to the shed that has no lighting, and the step down to the laundry. The recommendations are for equipment and modifications, and do not require the allocation of support hours.

The bay islands

Worth a particular mention because it does come up. Coochiemudlo, Macleay, Russell, Lamb and Karragarra islands are all accessed from Redland Bay or Victoria Point, and there are numerous older residents on the islands on a permanent basis.

Home care there is possible but has to be arranged around ferry timetables, and it almost always means finding a worker who already lives on the island rather than one travelling across. It requires longer lead time and fewer options are available. If you are on one of the islands, or a family member is, please give us a call and we will give you an honest answer as to what is viable and what isn't, and not offer you something we can't sustain week to week.

This is true to a lesser extent for Mount Cotton, Sheldon and the more rural areas around Thornlands, the further away from the Cleveland corridor, the more important it is that a worker genuinely lives close by.

ThornlandsClevelandVictoria PointRedland Bay Wellington PointOrmistonAlexandra HillsCapalaba BirkdaleSheldonMount CottonThorneside Coochiemudlo IslandMacleay IslandRussell IslandKarragarra Island

Why Families Choose Us

Most care providers send the person who is rostered. We do things differently, and it changes both what you pay and who walks through your door.

Local workers, not dispatched ones

First, we consider who already resides close to Thornlands. A worker who makes the trip from one part of Brisbane to another arrives late, incurs travel costs, and eventually refuses to take the shift. A local one lasts years.

You choose your own support worker

You talk to or meet people before anything is arranged. If someone is not a good fit, we keep on searching, it's not a complaint, it's normal.

Your funding buys more hours

Since there is no agency margin between you and your worker, our rates are about $40 to $65 an hour, compared to $65 to $85 at traditional agencies. On a mid-level classification, that is approximately three additional hours of support per week.

The same person, week after week

Support work is all about continuity. Somebody who knows your patterns detects when something is amiss, which is how problems are caught early rather than becoming emergencies.

Straight answers about money

Before you get locked into a contract, we will provide you with a complete written price list, let you know what you're paying for, and if we're not a good match for your needs, we'll tell you right away.

Tell Us Your Street And We Will Tell You Who Is Available

No cost and no obligation. We will advise you if it is not possible to get the right person near to you.

Call 1300 671 931

What Home Care Costs In Thornlands

Very few providers of aged care services post fees. We do, because comparing them is the best thing you can do, and because ours hold up.

Service With Support Network Typical full-service agency
Personal care, weekday $40–$65/hr $65–$85/hr
Domestic assistance $40–$58/hr $60–$80/hr
Social support & community access $40–$60/hr $62–$82/hr
Overnight sleepover Flat rate, from ~$250 $250–$400/night
Nursing & allied health Fully funded — $0 to you Fully funded — $0 to you

Indicative Brisbane ranges for 2026. Loadings apply for weekends and public holidays. Before you invest, you'll receive a complete, written price list.

What that difference is worth

Consider a Classification 5 participant: $39,697 a year, or $9,924 a quarter. Once the 10 percent care management fee is taken off, about $8,932 per quarter is left for services.

Hourly rate paid Hours per quarter Hours per week
$80, typical agency rate 111.6 about 8.6
$58, with Support Network 154 about 11.8

This is about three and a quarter extra hours of support per week, from the same budget.

What you contribute

Your out-of-pocket contribution is a percentage of the price of the service, determined by an income and assets assessment conducted by Services Australia. Clinical care is free for all. Personal care and other independence services range from 5 to 50 percent depending on means, and everyday living services, like cleaning and gardening, range from 17.5 to 80 percent.

A full pensioner paying for a $62 hour of personal care contributes $3.10. A self-funded retiree who does not have a health card pays $31. Nursing is free for both.

One piece of paperwork worth doing

If you haven't had your income and assets assessed by Services Australia, they will register you as “means not disclosed” and charge you the maximum contribution rate, regardless of your real circumstances. Others forgo it for privacy, and they end up paying self-funded-retiree rates on pension income.

Do not let funding go to waste

Support at Home funding is paid quarterly, and you can carry over only $1,000 or 10 percent of the quarterly budget, whichever is higher. Anything over that goes back to the government at the end of the quarter. On Classification 6, underspending by $5,000 in a quarter would result in about a $3,825 loss for good.

This is monitored for those we support and highlighted while there is still time to bring services forward.

Getting Started

In just 4 steps, the first of which is a free phone call.

Tell us what you need

Call 1300 671 931. Give us your street in Thornlands, the type of house, your classification (if any) and the support you are seeking. If you are not funded, we will explain what My Aged Care has to offer.

We look for workers nearby

We begin with people who live near you and we match what you've asked for, times, gender, language, experience. You don't have to be assigned to someone, you see who's available.

You meet them and decide

Talk to or meet the people we recommend before finalising anything. You choose. If the first person isn't right, we continue to search.

Support starts, and we stay in touch

Your worker starts on the schedule that you agreed on. We check it is working, keep an eye on your budget and care plan so you don't overspend, and revise it as necessary.

Do not have funding yet?

Start with My Aged Care on 1800 200 422. The wait from approval to funding is often 3-6 months, so it is best to get started before there is an emergency need for assistance. Many families use us privately in that waiting time and keep the same worker when their plan starts.

The one word of caution: when you are being assessed, describe the toughest day of a normal week, not the easiest. Assessments frequently take place on a good morning, families sanitise the truth out of protectiveness, and the classification becomes a reflection of a performance, not a life.

Questions People Ask Us

Do you provide home care in Thornlands?

Yes. As a home care provider, we arrange support workers throughout Thornlands and the surrounding area, such as Cleveland, Victoria Point, Redland Bay, Wellington Point and Ormiston. The first thing we look at is where the worker lives, not whether they can be sent over from Brisbane, because the one key factor that determines whether it works is having a worker who lives close to you.

Do you cover acreage properties?

Yes. There are more large blocks in Thornlands, and they change what support looks like: more time for yard work, longer distances to get around the block, and frequently help needed with the bins or the letterbox that would be a trivial matter on a suburban block. Call us ahead and tell us the size of the block so we can plan realistically.

Is garden and lawn maintenance funded?

Yes. Garden and yard maintenance is a fundable service under Support at Home, in the everyday living category. It's a higher contribution than personal care, but on a large Thornlands block it's often the service that makes staying at home manageable, since an unmanageable yard is one of the more frequent reasons people move on.

How much does home care cost?

The hourly cost of our support workers is $40 to $65 per hour for personal care and domestic support, whereas a conventional full-service agency charges $65 to $85 per hour. Loadings are applicable for weekends and public holidays. Nursing and allied health are fully government funded, and therefore there is no cost to you for this service, regardless of your income or assets. Before you sign on the dotted line, we provide you with a detailed written price list.

Do I need government funding to use your services?

No. We work with Support at Home participants, people who transitioned from a Home Care Package, clients of the Commonwealth Home Support Programme, and privately funded families. Many people work with us on a private basis until the funding is awarded, and then continue with the same worker once they are funded.

How does Support at Home funding work?

Home Care Packages were replaced by Support at Home on 1 November 2025. There are eight classifications, from about $10,731 a year at level 1 up to about $78,106 at level 8, released in quarterly budgets. 10% of every quarter is allocated to care management before services are purchased. The amounts are re-indexed every 1 July, check current amounts with My Aged Care on 1800 200 422.

Can I choose my own support worker?

Yes, and this is very much at the heart of our practice. You talk with or meet workers before making any commitments, you choose who supports you, and you can switch if it isn't a good match. Support is personal work, and compatibility is as important as qualifications.

What if I already have a provider?

Under the current rules there are no exit fees, and you can switch at any time and your funds will transfer with you. There is no gap in your support, as we take care of the changeover, including liaising with your previous provider. Switching is much easier than most people think.

When does personal care become free?

From 1 October 2026, personal care, showering, dressing, grooming and continence support, will be moved to the clinical support category, fully government funded and not requiring a participant contribution within your allocated funding.

Let's Find The Right Support Worker Near You

Tell us your street, what you are looking for and your classification. We will give you a straight answer on who's available in the area, how much it will cost, and when we can get to work.

Call 1300 671 931

Monday to Friday. Free, no obligation.

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