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A Support Coordinator Who Actually Gets Things Moving
Support Coordination helps you understand your plan, connect with the right supports and build the confidence to achieve your goals.
Find the Right Support Call 1300 671 931
Getting Started is Simple
Contact Us
Get in touch with our team. We'll listen and understand your needs.
Review Your Plan
We'll work with you and your Support Coordinator to understand your goals.
Find the Right Support
We'll connect you with experienced support workers and services that fit.
What Is an NDIS Support Coordinator?
Receiving an NDIS plan is one thing. The reality of the situation is that making it work in practice is another thing, and that’s what a support coordinator does.
Your support coordinator is the person who turns the money that has been allocated into support in your life. Once you have your plan approved, you are typically given a document that includes tons of categories and dollar amounts without any direction on what to do next. A coordinator takes over from that.
In reality, they can give you a better understanding of what your plan entails, locate the best providers and reach out to them, discuss your service needs, address issues that come up, and prepare you for your next plan reassessment. If something goes wrong, the therapist is on a waiting list for months, or you’re just too busy, they’re the one who gets things going.
There’s also a greater meaning. Good support coordination is meant to be capacity building, which is the part of the NDIS budget it’s funded from. It’s not a matter of being dependent on a coordinator all the time. It’s about developing your skills, confidence and relationships to, over time, be better able to deliver supports yourself.
A key point to remember is that the coordinator is not working for the NDIA, they are working for you. They can help you achieve the maximum benefit from your plan and help you work towards your objectives, whatever ‘a good life’ looks like to you.
How Support Network Can Help
Use the approved participant-focused copy explaining Support Network works alongside participants, families and professionals to connect people with the right supports.
Support Workers
Find experienced and reliable support workers to help you achieve your goals.
Nursing
Access professional nursing and clinical support when you need it.
Community Participation
Build confidence, connections and independence in your community.
Complex Supports
We work alongside your existing team to deliver more complex support needs.
Our goal is simple: to make it easier for you to access quality support, build the right team around you and achieve the goals that matter most.
Three Levels of Support Coordination
The right level of support depends on your needs and goals.
Best for participants who need help understanding their plan and getting connected.
- Builds confidence
- Introductory support
Best for participants who need ongoing support to coordinate services and providers.
- Coordinates supports
- Builds skills and independence
Best for participants with more complex needs who require specialist support.
- Intensive and specialist support
- For more complex situations
Support Coordinator vs Plan Manager
| Support Coordinator | Plan Manager | |
|---|---|---|
| Focus | Connects you with services and supports | Manages the financial side of your plan |
| What they do | Coordinates supports and providers | Processes invoices and makes payments |
| Goal | Helps you build skills and independence | Helps you manage your plan budget |
| NDIS funding | Funded in your plan | Funded in your plan |
For Professionals: Refer With Confidence
We partner with Support Coordinators, Plan Managers, hospitals and allied health professionals across Australia to help participants access quality support.
- Fast response times
- Experienced support workers
- Flexible support options
- Clear communication and updates
- Participant focused
The Questions People Actually Ask About Support Coordination
So, what does an NDIS support coordinator do?
A support coordinator supports you to understand and implement your NDIS plan. They offer information about your funding, locate and link you with appropriate service providers, establish service contracts, address issues, and assist you to build the confidence and skills to manage your own services over time. You want your plan to be something you can implement in the real world, and ultimately do on your own.
How many levels of support coordination are there?
Level 1, Support Connection ($80.06/hr in 2025-26), is a lighter level that helps you connect to support services. The most frequently used level is Level 2, Coordination of Supports ($100.14/hr): this level helps coordinate multiple providers and build capacity. Level 3, Specialist Support Coordination ($190.54/hr), is for those with complex needs or who are high risk, and is provided by more qualified practitioners.
Is support coordination free?
No. If you have support coordination funding in your plan under the Capacity Building category, then it's paid from that allocation in your plan. You do not pay out of pocket, and you do not receive an invoice unless you are self-managed. It doesn't come out of your core supports.
How will I get support coordination in my plan?
It's not automatic and must be funded specifically. You ask for it during your planning meeting or reassessment, typically by sharing why you need help implementing your plan: a complex situation, many providers, a recent diagnosis, or just a challenge navigating the system. Call us on 1300 671 931 if you're not sure how to ask, and we'll help make the case for you.
Can I request a support coordinator of my own choice?
Yes. If your plan includes support coordination, you can choose who provides it, you aren't assigned to someone. You can choose a coordinator who knows you and communicates well with you, and if it's not working, you can switch coordinators.
Can I have a coordinator with any type of plan?
Yes. You can have a support coordinator whether your plan is self-managed, plan-managed or NDIA-managed. They are there to help you get the best out of your plan, no matter how funds are arranged, and many participants have both a coordinator and a plan manager.
What is the difference between a support coordinator and a support worker?
A support worker takes a hands-on approach to delivering support: personal care, help at home, community outings. A support coordinator supports you behind the scenes, arranging and linking together your supports, including helping arrange workers for your supports. One does the supporting, and the other coordinates.
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