Support Network: Disability Support Workers and Technology

Support network is gathering feedback from clients and disability support workers on how they would like to adopt technology. We believe technology is gonna have some big benefits to both clients and disability support workers.

Currently the technology that support network uses is the website based software. And this enables easy administration for both the clients and the disability support worker. The software has embedded a number of features the profiles disability support workers and helps the matching process. Enables clients to search for disability support workers and also enable them to Post their care requirements on the platform and receive offers from disability support workers.

We believe this technology will significantly evolve. Would love to hear from clients what they would like added within their home. Would they like assisted technology within their home? How do robotics play a role. What health monitoring devices would they like in their homes? We will explore what’s happening overseas and provide updates to our clients by the blog.

For disability support workers we want to understand how they would like to use technology. At the moment the support network website is very easy for them to use and the technology they may be looking for is how to to access better training. How to find better training materials. I also want to consider how disability support workers could use electric cars to more cheaply run their business. If we can save disability support workers money on their cost that is a huge benefit for them. Support network is partnering with electric car manufacturers to enable disability support workers to buy electric cars more cheaply. And we would like to eventually to have a raffle of an electric car as a giveaway to the highest rating disability Support Worker of 2025. We’re at early stages of considering how this will work. But it sounds like a lot of fun. And it’s a great way to get more engagement from Client and disability support workers on the platform and everyone focused on quality and Customer Service.

Other technology pieces that may be useful are how clients with large care teams do their rostering and if there’s an easy way for software to play a role in rostering for people that self manage. I can’t wait to hear all the stories from clients on how they roster disability support workers in best practice and what they think is needed from technology.

A key piece of technology that all support workers use is a smart phone. As Smart firms further develop, we will see benefits to disability support workers doing their jobs. An important part of support network is having an audit trail from the disability support worker of the case management notes and progress notes of the clients and photos Were relevant of the clients house. So that there’s evidence in an order trail of the work completed. Support network will look at ways to improve how we report back to clients and family members of the work completed by the disability support worker and we would like to consider how technology can play a role in this.

And would love to hear from family members how they would like to be updated on the work provided by the disability support worker. Learning families to potential issues and potential medical requirements is an important factor to consider.

Technology should be a solution and a benefit and a pleasure to use for the disability support worker. We are conscious that disability support workers need to be able to provide the progress notes efficiently and effectively and within full compliance. Support network is exploring ways to make this more efficient and also exploring how we can connect and report incidents that are required to be reported to relative authorities in a real-time manner.

We are hoping that technology will bring down the cost of disability support workers and ultimately save the government money so that more money goes into care and not into the burden of administration and compliance. This is not to say we want to see a watering down of compliance we just want to see a more efficient Way and effective way of adhering to compliance. We believe ultimately that compliance is the key driver of quality. And Customer Service is a key driver of client satisfaction. Of course ultimately the clinical care model is the foundation of Care. We want better understand how disability Support Worker progress notes can be used  used by the clinical team for better clinical outcomes. How can nurses use technology to review the progress notes more effectively and identify key clinical risks Early?

Support network continues to review oversee clinical models in relation to self manage care and adopts best practices as much as possible into the Support network platform. It is good to see that Early adoption of technology can assist in achieving improve self managed outcomes. And from the overseas experience disability support workers have benefited from technology.

If you have any technology ideas for self manage Care please reach out to the support network team. We would love to hear from you. We would also be willing to pilot new tech technologies to assist emerging technology companies understand how their technology can be used in the success of it within the Home Care industry.

And as the same goes, it takes a support network to achieve great care outcomes. We firmly believe it takes a support network to create great technology advances for clients and disability support workers. So will be Love to be a part of the support network that assist technology companies.

We believe the combination of Care and devices will become more important over time. Homebase devices will enable people to live longer and at longer. We also believe there is an ecosystem that will be available. That will be a dashboard for clients and disability support workers to see all necessary details on a screen and be able to link that to a device. The device may be voice recognition for Client to make changes to their rostering system or to update support network.

The other way technology is going to assist assist self managed Home Care is by medical devices being easier to use by families within their own homes. So not only Will the medical devices get further improvements and be able to be at someone’s house. The mobility of the actual device will also improve as well so families could share particular medical devices as well and ultimately the more medical devices that are available at homes and the Easy they are to use by clever technology and I mean being used by the care recipient them self all their family members, ultimately end up with some very good healthcare outcomes. Obviously, telehealth is going play a major role in this and Care recipients need to be able to be confident that the Health data is being delivered to the Care and medical team.

Falls prevention is another area where where technology has assisted clients living at home. There’s also Home based technology that also monitors how many times someone goes to the fridge or to the bathroom. Which can be good information for Early detection of issues. But this is just the beginning of the use of technology. Will be interested in to hear from clients whether they will want and how much they want to be monitored within their own homes. We will be gathering feedback from our clients on this over the course of the next few weeks. And we will include some topics around this on upcoming podcast for more information.