Aged Care Services Queanbeyan

What makes us different? It's not just the quality of care it’s how we listen, plan, and adapt around your life. We take the weight off your shoulders by handling the details while you or your loved one focus on living well. From personal care to clinical assistance, companionship to daily routines, our goal is to keep people home, safe, and supported where they belong.

Age at Home in Queanbeyan, on Your Terms

No one wants to feel like they’re giving up their home to get the help they need. At Support Network, we believe ageing should never be about letting go of control, it should be about gaining the right support. In Queanbeyan, that support begins with something as simple as a local ACAT assessment. This initial evaluation, conducted by the Aged Care Assessment Team, helps us understand where you’re at physically, emotionally, and socially and what type of care would help you thrive at home.

Once that’s complete, we involve a team that truly knows what they’re doing. Think general practitioners, allied health professionals, and support workers who combine experience with emotional intelligence. Whether it’s managing medications, keeping joints mobile, or having meaningful conversations, each professional brings something vital to the table.

But care goes beyond checklists. It’s about helping someone feel better in their space. The benefits are backed by evidence, fewer hospitalisations, better mental health, and a real reduction in loneliness. Being surrounded by familiar settings and personal belongings does more than preserve memory; it brings a quiet strength, a daily sense of grounding.

And perhaps most importantly, staying at home means holding onto choice. You decide how your care looks, when it happens, and who’s involved. With us, that decision is always yours.

Why Queanbeyan Families Choose Professional Home Care

The decision to seek aged care support is never made lightly. It comes after long conversations, countless questions, and often, a quiet worry in the background: “Will this feel like home?”

Many families in Queanbeyan explore residential care, only to find it’s not quite the right fit. That’s where home care services step in not as a compromise, but as a real, practical solution. With government-funded home care packages, older adults can receive personalised support while staying in their own homes, neighbourhoods, and routines.

Families breathe easier knowing their loved ones are cared for without needing to relocate, adjust to new environments, or leave behind what feels safe and familiar. These are spaces where healing comes naturally, where the little things sunlight through a known window, the smell of a home-cooked meal still matter.

And behind every care plan, there’s something else that makes all the difference: local service providers who care deeply. For us, customer service isn’t just about answering the phone. It’s about being present, responsive, and genuinely committed to making life better. It’s not always easy, but it’s always worth it.

Our Queanbeyan Care Philosophy

Care, at its core, is human. And at Support Network, we never forget that. Our approach in Queanbeyan has always been driven by one thing: people. We focus on walking alongside each person and family as they navigate ageing at home with clarity, purpose, and a strong support system behind them.

We're proud to align our values with national aged care reforms, but even prouder to keep things rooted in the Queanbeyan community. We partner with local not-for-profit organisations, work closely with health teams, and make sure our planning isn’t just professional, it's transparent and co-designed with those receiving care.

It’s about trust. Families come to us not just for services, but for confidence. Confidence that someone will follow through. That no concern will go unheard. That small adjustments like a new carer or different schedule will be handled with care and speed. That every decision is made with dignity front and centre.

From initial contact through to everyday care, we remain committed to thoughtful partnerships with our clients, our teams, and our community partners. It’s how we continue to improve. It’s how we ensure care doesn’t just work, it feels right.

What We Can Do for You in Queanbeyan

There’s no one-size-fits-all in aged care and that’s exactly how it should be. People age in different ways, with different needs and different surroundings. That’s why the support we provide in Queanbeyan doesn’t come off a checklist. It’s built carefully task by task, day by day to suit the individual, the home, and the rhythm of life that already exists.

Here’s a grounded look at the kinds of assistance we offer in Queanbeyan. Each one plays its role in helping people remain steady, safe, and supported in the place they call home.

Personal & Clinical Care

Health needs don’t pause just because someone is living at home. In fact, that’s where consistency matters most. Our team is made up of experienced nursing professionals who approach care without fuss or disruption quietly making sure everything is running as it should.

• Helping manage medications, so there are no missed doses or confusion about what comes next.
• Attending to wound care and skin management, especially after hospital stays or surgeries.
• Checking in on vital signs and everyday clinical needs, in a way that doesn’t overwhelm.
• Working alongside a person’s regular doctor when ongoing nursing care is required.
• Supporting residents of memory support units who have transitioned back home and need an extra layer of care.

Domestic Help & Meal Preparation

When it comes to home life, the small things add up. Laundry left undone, a fridge that needs sorting, or a stovetop that’s grown dusty these aren’t just chores. They’re the everyday details that shape a sense of order, comfort, and wellbeing. Our domestic support services keep that balance in place.

• Cleaning the parts of the home that are hard to reach or easy to avoid.
• Helping with general domestic work, whether that’s vacuuming, dusting, or doing a load of washing.
• Preparing meals that match dietary needs, taste preferences, and cultural habits.
• Offering gentle assistance in the kitchen, or taking the lead when required.
• Making sure the essentials food, soap, tea are always within easy reach.

Nursing & Allied‑Health Visits

Home-based care only works when it includes the right kind of clinical input. That’s why we schedule professional visits with thought and care, matching each person with a healthcare provider they can trust.

• Physiotherapists who come by to support strength, recovery, or mobility challenges.
• Occupational therapists who assess how the home can better serve its resident.
• Nutritionists or dietitians when eating well has become more complex.
• Allied health teams who provide therapies, movement plans, or speech support.
• Coordination with the person’s own general practitioner so there’s continuity and no information gets lost along the way.

Dementia & Cognitive Support

Cognitive changes can be unsettling for the person experiencing them, and for their loved ones. What’s needed is not just medical insight, but a steady, kind presence that meets forgetfulness with patience and daily structure.

• Offering gentle routines that help reduce confusion or distress.
• Adjusting communication styles to support someone experiencing memory loss.
• Making small adjustments around the home to help with safety and orientation.
• Helping family members understand what’s changing and how best to respond.
• Drawing on experience in dementia care to guide the day in calm, respectful ways.

There’s a quiet strength in getting this right and we treat it as the serious, sensitive work it is.

Palliative & End‑of‑Life Care

Some moments in life carry a different kind of weight. When a person’s health is declining or approaching its final chapter, care needs to feel quieter, more deliberate, and deeply respectful. Our role is to be present not to take over, but to ease the load.

• Helping manage pain and physical symptoms with a calm, capable approach.
• Supporting family members with guidance, presence, and listening without trying to fix what can’t be fixed.
• Ensuring the environment is peaceful, private, and dignified.
• Respecting cultural and spiritual wishes when it matters most.
• Working closely with clinical teams to ensure comfort is prioritised.

Day & Overnight Respite

Caregivers are remarkable. But even the most devoted need rest. Whether it’s to attend a family event, catch up on sleep, or simply breathe a little, we offer short-term care that’s dependable and gentle.

• Taking over for a few hours during the day so carers can run errands or attend appointments.
• Staying overnight to allow for uninterrupted rest.
• Providing structured activities and routine, so the person being cared for stays settled.
• Responding to emergency needs when the regular caregiver is unavailable.
• Making respite a regular part of the schedule, not just a last resort.

Social Outings & Transport

Getting older doesn’t mean becoming invisible. A trip to the shops, a visit to the doctor, or a stroll around the market, these are not luxuries. They’re part of life. And we make sure they remain accessible.

• Providing transport for appointments or errands.
• Planning short social outings with interest and comfort in mind.
• Offering a supportive presence so outings don’t feel rushed or exhausting.
• Helping older community members stay involved in groups, gatherings, and events.
• Making transport safe, timely, and respectful of a person’s pace.

Home Modifications & Safety Checks

Many people want to stay at home, but not all homes are ready for the changes that come with ageing. We assess and adjust so that independence doesn’t come at the cost of safety.

• Installing rails, grips, or steps to support mobility.
• Removing trip hazards or clutter that might otherwise go unnoticed.
• Adjusting bathrooms to make daily hygiene easier and safer.
• Reviewing home layouts with the guidance of professionals.
• Scheduling regular safety checks so nothing gets missed.

Funding Support & Fee Options for Queanbeyan Residents

It’s not always the care that causes hesitation, it's the paperwork, the confusion, the uncertainty around costs. That’s why we take our time helping Queanbeyan residents understand what’s available, what they’re eligible for, and how to access it.

Here’s how we break it down:

• ACAT Assessment The starting point is an evaluation through the Queanbeyan Aged Care Assessment Team. It’s how the system determines what level of care you’re entitled to and we’re here to guide you through each step.
• Home Care Packages (HCP) If approved, you can receive services under one of four care levels, funded by the Australian Government. These packages can cover anything from cleaning help to complex clinical support.
• Support at Home Program This newer program sits under the Aged Care Act and replaces some of the older schemes. It’s designed to be more flexible allowing for a blend of personal, clinical, and social services that shift as your needs do.
• Eligibility Pathways To access government support, you’ll need a Medicare card and often a Health Care Card or Concession Card. We’ll help determine what applies in your situation.

How Our Four‑Step Care Process Works in Queanbeyan

When someone begins exploring aged care for the first time, there’s a lot to take in and the last thing they need is a tangled mess of steps and paperwork. At Support Network, we take a more human route: a gentle, four-step care journey that eases people in without overwhelm. It’s not rushed. It’s not cold. It’s simply about finding out what would help, and making that happen in the way that feels right.

Step 1: The First Conversation and ACAT Assessment

It begins with listening to real listening. We start by learning about your situation and answering your early questions. Then, we help arrange an assessment with the Queanbeyan Aged Care Assessment Team, as required under Australian Government guidelines. That team looks at things like your mobility, medical history, social needs, and current challenges. This isn’t about labelling people, it's about understanding where support could make the most difference.

Step 2: Mapping Out the Care Plan

Once eligibility is confirmed, we move into the planning phase. But “planning” doesn’t mean endless documents. It means sitting down together, families, carers, and sometimes even neighbours and shaping a practical care plan. We include input from registered nurses, local GPs, and allied health professionals, but most importantly, from the person receiving care. You’re not fitted into a system we build one around you.

Step 3: The Right People Show Up

This is where care really starts to take form. It’s not grand or dramatic; it's someone helping with medications, someone else helping tidy the kitchen, or a support worker arriving to chat over a cuppa and take you to your appointment. We bring in the people your plan calls for, including specialist clinicians if needed. And if something feels off or uncomfortable? We fix it. No drama.

Step 4: Checking In And Adjusting When Life Changes

Health isn’t a static thing. Plans need to breathe and shift as life unfolds. Whether you’ve had a fall, spent time in hospital, or simply noticed you’re more tired lately we’re ready to reassess. Our care coordinators check in regularly, adjusting the plan to keep it useful, respectful, and easy to manage.

This whole process isn’t a service, it's a working relationship. And in Queanbeyan, we do it the way locals do most things: with care, with time, and with a bit of patience.

Quality & Safety You Can Trust in Queanbeyan

When someone’s letting a new person into their home, it takes more than promises to feel comfortable. It takes trust. That’s why everything we do at Support Network is built on the simple belief that safety isn’t an add-on, it's part of the foundation.

Before anyone joins our team, they go through full security checks and we mean full. Backgrounds are checked, references are followed up, and nothing is left to chance. That’s step one.

But we don’t stop at hiring the right people. We train them regularly. Not just on paperwork or processes but on the kind of quiet, steady presence that makes people feel at ease. From personal care routines to knowing when to back off and give space, every team member is trained under national aged care standards. And those standards get reviewed and refreshed often.

You’ll also notice our registered nurses. They’re calm, experienced, and reliable. If something seems medically off or needs closer attention, they’re the ones you want around. And they show up not in a rush, not with a clipboard but with the confidence that comes from doing this kind of work well, for a long time.

As for privacy? That’s not negotiable. Our Privacy Policy is strict, but our respect for people’s homes and boundaries goes even deeper than that. We’re guests in your space, and we treat it that way.

Every visit, every call, every bit of support we give follows the rules laid out in the Aged Care Act. But more than that it follows a very human code: we don’t cut corners, and we don’t forget that the people we support are letting us into their lives. That means something.

Smart Care Technology at Home in Queanbeyan

There’s a myth that aged care and technology don’t mix, especially in regional towns like Queanbeyan. But we’ve seen otherwise. Used the right way, simple tools and digital touchpoints can make care smoother, safer, and easier to access, without losing the personal touch.

We’re not talking robots or gadgets here. We’re talking about things like telehealth appointments, so you don’t have to travel just to talk to a specialist. Or digital visit tracking, so family members know who’s visiting and when. Or easy online forms that help update medication records in a few clicks. It’s not flashy. It’s just helpful.

Some of our clients use tech to keep in touch with long-distance family. Others like the quiet reassurance that their COVID-19 vaccine status is tracked and up-to-date. Some appreciate text reminders about appointments. It all depends on what works best for you.

We never push tech where it doesn’t belong. But for many people in Queanbeyan, a little digital support keeps things ticking without adding stress. And if you're unsure? We’ll walk you through it step by step, without jargon.

Ready to Arrange Care in Queanbeyan?

You don’t have to know exactly what you need. You don’t have to make a decision today. But if something’s been nudging, at you that sense that it might be time to bring in a bit of help then let’s talk.

You can speak with your local care coordinator for a calm, friendly conversation. No scripts. No pressure. Just a chat about how we might support you or someone you love.

We also have free caregiver resources available if you’re just in the research phase. Whether you’re preparing for the future or facing a need right now, our Queanbeyan-based team is here with sleeves rolled up and hearts in the right place.

Let’s take the next step when you’re ready.