Aged Care Services Tweed Heads

Our team is local, our services are thoughtful, and everything we do is guided by one belief: you should be able to age gracefully where you feel most at ease: home. Whether you need a little help or daily support, we’re here with a flexible hand and a kind heart. We listen first, plan second, and walk beside you every step so you can stay independent, safe, and connected in the community you know best.

Age at Home in Tweed Heads, on Your Terms

Growing older doesn’t mean giving up the comforts you’ve built over a lifetime. In Tweed Heads, we make it possible to stay where life still feels familiar with care that fits your health, goals, and preferences like a well-worn jacket.

Here’s how it starts: through a local ACAT (Aged Care Assessment Team) assessment, your current situation is carefully reviewed. It’s about connecting you to the right support, not just any support. That includes your general practitioner, but also a circle of allied health professionals, specialist clinicians, and support workers who look at the whole picture: your physical health, your emotions, your daily routine, and even your social life.

This kind of collaboration does more than provide help; it protects your mental health, reduces the risk of loneliness, and gives you the freedom to choose what ageing looks like for you. There's dignity in staying in your own home, sleeping in your own bed, and making your tea the way you like it. And when the right professionals work together to wrap support around you, that dignity is never compromised.

What makes Tweed Heads special is its people and those people deserve care that’s just as local and personal. From early-morning check-ins to late-afternoon conversations, the care we provide isn’t just a task, it's a relationship. Your independence matters to us because it matters to you. And when that’s respected, everything feels a bit more possible.

Why Tweed Heads Families Choose Professional Home Care

Thinking about aged care doesn’t come easy for most families. And the idea of moving into residential care? It often raises more questions than it answers. That’s why so many Tweed Heads families are turning to home care services instead, a solution that lets older loved ones stay surrounded by the people, places, and routines that bring comfort.

With access to home care packages, ageing in place isn’t just wishful thinking it’s doable, affordable, and surprisingly smooth. Support Network works hand in hand with local service providers who know the area, understand the culture, and care deeply about making your journey feel natural, not clinical.

Familiar spaces heal. And when you don’t have to pack up your life or adjust to a new environment, your energy stays focused on what truly matters: health, connection, and peace of mind. Combine that with prompt, polite, and responsive customer service, and you’ll notice that what might’ve once felt like a challenge now feels like the right step forward.

Our Tweed Heads Care Philosophy

We focus on people, not processes. Every service we offer in Tweed Heads is guided by real-life needs and grounded in real-world values.

We’re proud of our strong ties to local community partners, especially not-for-profit organisations, who share our commitment to support that’s built around community, not convenience. Together, we make sure every care journey reflects what matters most to the individual, not just what’s easy to schedule or tick off a form.

Our transparent care planning means no confusion, no unanswered questions, and no vague promises. We lay out what we’ll do, how we’ll do it, and how we’ll adjust as your needs change. We also welcome the input of families and carers because better outcomes come from honest collaboration.

We don't exist to fill hours; we're here to lift the quality of those hours. Our continued commitment to thoughtful partnerships means every visit, call, or check-in is meaningful, respectful, and kind. And in a place like Tweed Heads, where the community spirit is strong, that kind of care isn’t just expected, it's essential.

What We Can Do for You in Tweed Heads

No two days feel the same in life and aged care should reflect that. We offer the kind of help that fits into your life, rather than the other way around. We don’t believe in ticking boxes. We believe in showing up when it matters, doing what needs doing, and stepping back when it doesn’t. Below are the core services most clients in Tweed Heads lean on but every care plan looks a little different, just as it should.

Personal & Clinical Care

Health isn’t just about treatment it’s about consistency, comfort, and knowing someone is keeping an eye on things. Our nursing staff work closely with general practitioners, specialist clinicians, and families to keep care personal and manageable at home.

Here’s what personal and clinical care may include:

• Regular medication reminders and supervision
• Help with personal hygiene bathing, dressing, grooming
• Support with continence management in a respectful, private manner
• Assistance with mobility, including safe transfers in and out of bed or chairs
• Simple wound care and dressing changes
• Skin checks and monitoring for health changes
• Coordinating visits to or from memory support units where needed
• Helping clients maintain dignity with every interaction because being unwell shouldn’t mean feeling unseen

Domestic Help & Meal Preparation

There’s something grounding about a tidy space and a warm home-cooked meal. But when the everyday chores start taking too much out of you, we step in to lighten the load without taking over.

You might ask us for:

• Light housework, including vacuuming, dusting, and mopping
• Changing bed linen and managing laundry
• Washing dishes and keeping the kitchen tidy
• Grocery shopping with or without company
• Preparing nutritious meals that suit your taste and dietary needs
• Cleaning out the fridge or pantry yes, even that sauce that expired in 2014
• Taking care of bins and general household errands

Nursing & Allied‑Health Visits

Sometimes you don’t know you need a physio until you suddenly do. We help you stay ahead by bringing the right people into your circle on time and in tune with your needs.

This might include:

• Scheduled visits from physiotherapists to support balance, strength, and mobility
• Occupational therapists assessing how your space works for you and tweaking it
• Dietitians guiding nutrition for better energy and wellbeing
• Speech therapists helping with communication or swallowing issues
• Podiatrists looking after foot care, nail trimming, and pressure issues
• Coordination with your primary health professional to ensure continuity of care

These allied health professionals visit you in familiar settings, where healing often begins before the appointment even starts.

Dementia & Cognitive Support

When memory begins to shift or falter, daily life can feel more uncertain. That’s where our dementia care team gently steps in with patience, training, and plenty of humanity.

Support often looks like:

• Gentle reminders and cues to ease anxiety
• Using familiar music, photos, or stories to stimulate memory
• Creating a safe environment with clear signs and decluttered spaces
• Supporting routines to maintain independence and rhythm
• Emotional reassurance during moments of confusion
• Family guidance on how to engage and support meaningfully

Palliative & End-of‑Life Care

When life begins to wind down, the tone of care changes. It becomes softer, slower, and even more sacred. Our palliative care team is there to ease pain, hold space, and make each day matter.

Care at this stage often includes:

• Expert symptom management to reduce discomfort
• Culturally appropriate rituals or support, respecting personal beliefs
• Support for emotional and spiritual needs
• Guidance for family members navigating uncertain ground
• Compassionate overnight or in-home presence where needed
• Coordination with GPs and hospice providers when necessary
• Gentle touch, kind words, and attentive presence

End-of-life care is never rushed. It is always personalised and held with great care.

Day & Overnight Respite

Caring for someone can be rewarding but it’s also draining. We’re here so that carers in Tweed Heads don’t have to do it all alone. Whether it’s a few hours or a few days, respite care gives families the chance to pause without guilt.

Here’s what we offer:

• Day visits to provide company, meals, and light care
• Overnight stays to allow carers a full break
• Regular scheduling or one-off support, depending on what’s needed
• Confidence that support workers are trained, trustworthy, and kind
• A smooth care planning handover so routines are respected

Social Outings & Transport

Even the most independent people need a lift sometimes. But it’s not just about getting from A to B it’s about staying connected to life outside the front gate.

Support can include:

• Transport to medical or specialist appointments
• Shopping trips for clothes, groceries, or just to browse
• Attending community events or gatherings
• Visits to friends, family, or favourite local spots
• Regular group outings to encourage social connection
• Safe travel with trained staff who know how to assist along the way

Home Modifications & Safety Checks

Living independently means feeling safe and that can come down to a rail in the right place or a rug that’s no longer a trip hazard. Our home safety support team keeps your space working for you.

Services may include:

• Installing grab bars, non-slip flooring, and handrails
• Adjusting lighting for visibility in tricky areas
• Suggesting layout tweaks for easier movement
• Organising trades for repairs or minor adjustments
• Checking smoke alarms, door locks, and other basics
• Helping plan longer-term modifications when health changes

We don’t change your home, we help your home change with you.

Funding Support & Fee Options for Tweed Heads Residents

Aged care shouldn’t come with financial surprises. In Tweed Heads, most support is either partially or fully backed by the Australian Government. The key is knowing what to apply for and how to manage your care budget smartly and that’s where we come in.

Here’s how we break it down:

• ACAT Assessment This is your first step. The Tweed Heads Aged Care Assessment Team visits you (or your loved one) to see what kind of help is needed. We help prepare for this visit and walk you through what to expect. The result? A care level recommendation that determines what funding you can access.
• Home Care Packages (HCP) There are four levels of home care packages from light weekly support to daily clinical care. These are subsidised by the Australian Government, and we help you figure out which one fits best. Once approved, we manage the care plan so the funds are used meaningfully.
• Support at Home ProgramThis flexible option works under the Aged Care Act and is being rolled out to make aged care even more tailored. We stay updated so you don’t have to. We adjust your care as your needs evolve and make sure services are relevant to how you live, not what a form says.
• Eligibility PathwaysTo qualify, you’ll usually need a valid Medicare card. If you also hold a Health Care Card or Concession Card, you may receive further financial relief. We check eligibility on your behalf and let you know what paperwork to submit.
• Fee Arrangements Some people pay nothing. Others pay a small income-tested fee. We make sure you know what your obligations are before any services start. We can also discuss comparisons to residential care costs, so you're confident you're choosing the best path for your situation.

How Our Four‑Step Care Process Works in Tweed Heads

Getting care started shouldn’t feel like a maze. We’ve made our process simple, steady, and centred around your comfort. Whether you're the one needing support or you're arranging it for someone you love, here’s how it all unfolds clearly and calmly.

1. Initial Assessment

The first step begins with a chat, not a checklist. We help coordinate your ACAT (Aged Care Assessment Team) evaluation right here in Tweed Heads, following Australian Government guidelines. It’s about understanding what you need not just on paper but in real life. Our team helps prepare you, explains the questions, and makes sure the process feels human not clinical.

2. Care Plan Development

Once the ACAT results are in, we work alongside registered nurses, general practitioners, and allied health professionals to build a tailored plan. This isn’t about giving you the same care as everyone else, it's about crafting support that fits around your schedule, your routines, and what makes you feel good.

We consider:

• Physical health needs
• Emotional well-being
• Cultural background
• Living arrangements
• Family involvement
• Preferences and long-term goals

We don’t rush this step, because it sets the tone for everything that follows.

3. Implementation

Once everything’s agreed upon, your care team rolls into action. Support workers, specialist clinicians, and home-based carers arrive when they’re needed, never too early, never too late. Tasks are done quietly and respectfully, and we keep communication open. This is the phase where most people breathe a sigh of relief, knowing it’s finally happening and it’s happening the right way.

4. Ongoing Review

Life doesn’t stay still, and neither should your care plan. We revisit your needs regularly after a hospital visit, a health change, or simply a new season of life. This step is what keeps your care relevant, respectful, and ready for whatever comes next.

There’s no rigid cycle. Just a thoughtful rhythm of listening, adjusting, and continuing with care that grows with you.

Quality & Safety You Can Trust in Tweed Heads

When it comes to letting someone into your home, trust matters just as much as experience. At Support Network, safety isn’t just a promise it’s something we build into every layer of our service.

Here’s what we mean by quality you can feel and safety you can rely on:

• Every staff member undergoes a comprehensive security check before stepping into your home. No exceptions.
• Our carers and support workers are trained according to national aged care standards and regularly updated on best practices.
• Registered nurses are on hand for more complex or delicate tasks, ensuring proper medical oversight at every stage.
• We follow the Aged Care Act closely not just for compliance, but because it sets the bar where it should be: high.
• Your information stays private. Our Privacy Policy ensures your health, identity, and preferences are always handled with discretion.

But beyond protocols, what really sets us apart is our commitment to treating each client like a person, not a task. That means punctuality, respect, and care that never cuts corners. And if something feels off, you’ll have a local contact in Tweed Heads who listens and acts quickly.

Smart Care Technology at Home in Tweed Heads

Technology shouldn’t be limited to big cities or hospital halls. Even in regional areas like Tweed Heads, we’re making smart care part of everyday life quietly improving quality of life without turning homes into gadgets.

Here’s how we bring smart care technology to your doorstep:

• Remote monitoring to keep an eye on vital health markers, without the need to leave your lounge
• Telehealth consultations with GPs and allied health professionals saving you travel and time
• Easy appointment scheduling via mobile tools or with our coordinators’ help
• COVID‑19 vaccine tracking to ensure everything’s up to date and logged properly
• Digital check-ins that keep family members in the loop, even if they’re interstate or overseas

Technology isn’t here to replace the human touch, it's here to make sure that touch arrives when and where it’s needed. Quietly in the background, it strengthens care, improves efficiency, and keeps everything flowing smoothly.

Ready to Arrange Care in Tweed Heads?

Starting care doesn’t have to mean filling in endless forms or making hard decisions alone. Whether you're gathering information, seeking support, or just need someone to walk you through the options, Support Network’s Tweed Heads-based team is right here and ready.

You can:

• Book a free consultation to talk through what you need
• Connect with a local care coordinator to get personalised guidance
• Browse caregiver resources if you’re supporting someone at home
• Or simply call us to ask a few questions no pressure, no rush

We’re locals, just like you. And we’re ready to help when you are.