Finding and Choosing Your Own Support Workers

  • 8 mins read
Finding and Choosing Your Own Support Workers
  • 8 mins read

Finding and Choosing Your Own Support Workers

Self-managing is about who enters your home. That's exactly what it's all about and that's also the part that people struggle with the most as it requires knowledge of what is being chosen.

The following is what really counts and in that order.

Start with your week, not with a job description

First, write down what the good week looks like before taking a look at anybody. Which days and times; what needs to occur; what you would like to occur if space allows. Now write down the three aspects of an arrangement that would not work for you: a time that is not possible, a job that you will not do without help, and a method of speech that you will not allow.

The list is your search. If you don't, all profiles are the same.

What to look for beyond experience

What is more important than what one has is experience once one has mastered the fundamentals. The arrangement that will predict a good one is the fit: how well they can keep up, how well they can handle the tempo, whether they are comfortable talking or letting you be quiet, whether they are comfortable taking instruction from you.

Put anything in the search if it is important to you. Language, gender, owning a car, feeling comfortable with a dog, knowing your culture, knowing your faith. All of these are reasonable and not hard to describe, but difficult to modify if needed.

Shortlist more than one

Meet 2 or 3 people instead of 1. One way means that if it doesn't "fit" you'll be headed back to the beginning. It also alters the attitude of the meeting, as you're selecting rather than hoping.

Use the meet and greet properly

After 10 minutes of pleasantries, you find out nothing. Go through the hour by hour what a real shift would look like. What would they do if you suddenly cancelled with them, or if you were not feeling well and didn't want to chat?

If it's not right, it's a good meeting. It did not occur after the 3rd shift, it occurred before the 1st shift.

Take your time where you can

If you can get a smaller arrangement and work up, go for it. A few weeks of trial is worth more than a conversation.

Next steps

Record this week's writing. It takes one page to make the difference between search and browse.

Find Your Support Team. Search Support Network by suburb, availability, experience and language; read profiles and meet people before making any commitment.

About the Author

Michelle Flynn

Michelle Flynn

Head of Marketing & Innovation | Building Australia’s Connected Care Ecosystem | Support Network

Seasoned marketing and innovation leader with two decades of experience turning complex service organisations into growth engines. Currently Head of Marketing & Innovation at Support Network, where I am building Australia’s most connected disability and aged care ecosystem.
I lead the growth of Support Network’s national Partnership Program — a free, Australia-wide collaboration network that already connects trusted providers, Support Coordinators, plan managers, allied health and community organisations so that when the right opportunity arises, we know exactly who to call. [Read more]

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