1300 671 931 I'm Seeking Support

Service Agreements and Record Keeping Without the Headache

  • 8 mins read
Service Agreements and Record Keeping Without the Headache
  • 8 mins read

Table of Contents:

Service Agreements and Record Keeping Without the Headache

Nobody self-manages because they love paperwork. But the admin is what keeps the freedom working, and done right, it takes very little effort.

What an agreement should cover

  • What the worker does, and doesn't do.
  • When, and how often.
  • The rate, and whether it changes on weekends or public holidays.
  • What happens if either of you cancels, and how much notice is expected.
  • How either of you can end the arrangement.

That's it. An agreement isn't a lawyer-written contract. It's an understanding, written down so neither of you has to remember it.

Why the cancellation clause matters most

It causes the most friction and gets left out the most. Agree it while everyone's comfortable, because agreeing it mid-dispute is hard.

Records worth keeping

  • Invoices for everything.
  • A simple log of work done and paid.
  • Each worker's details, such as screening or clearance and, where applicable, their ABN.
  • Your agreements.

One folder, real or virtual, that you could hand to someone. That's the standard.

Making it take five minutes a week

Do it as you go, not in a pile. Pay invoices in one weekly sitting. File as you pay. Review quarterly, not once a year.

Where the platform carries it

A lot of this is handled automatically by agreements and invoicing. What's left for you to do is small, and it's all in one place.

Next steps

Pick one half-hour slot a week and do all of it then. Most people find it takes fifteen.

Find Your Support Team. Agreements, invoicing and worker verification are handled through Support Network, so what's left is genuinely small.

About the Author

Michelle Flynn

Michelle Flynn

Head of Marketing & Innovation | Building Australia’s Connected Care Ecosystem | Support Network

Seasoned marketing and innovation leader with two decades of experience turning complex service organisations into growth engines. Currently Head of Marketing & Innovation at Support Network, where I am building Australia’s most connected disability and aged care ecosystem.
I lead the growth of Support Network’s national Partnership Program — a free, Australia-wide collaboration network that already connects trusted providers, Support Coordinators, plan managers, allied health and community organisations so that when the right opportunity arises, we know exactly who to call. [Read more]

Google Rating

4.9

Based on 157 reviews