- Home
- Find Support
-
Providers & Coordinators
-
NDIS Provider Workforce Solutions
Unlock 11,000+ verified support workers to grow your care services with ease and full compliance. -
NDIS Support Coordination Platform
Quickly matches participants with the right support workers—safely, simply, and at scale. -
Aged Care Providers & Coordinators Staffing Solutions
Access a nationwide network of trained support workers to fill shifts fast and deliver consistent care.
Business Solution
With our Business Solutions, NDIS and Aged Care Providers can streamline client management and gain access to 11,000 pre-vetted, screened, and trained independent support workers.
-
- Services
- More
Supporting Tenant Choice and Control in Provider Selection
Supporting Tenant Choice and Control in Provider Selection
Giving the choice is easy; making it real is hard. A resident told they can select their support provider, but given no information, no chance to compare and no time to decide, hasn't really been given a choice.
Housing providers are right in the middle of this moment, and have a great amount of influence over it, but they don't control it.
What makes a choice real
Three things. The person is aware that there are other choices. They can find out enough about each to compare them. And they have long enough to decide for themselves before it's decided for them.
The third is where most SDA transitions go wrong, where the move-in date is bearing down and the support arrangement is still unresolved. A person forced to choose under that pressure takes the first thing available, which isn't the same as choosing.
What a housing provider can appropriately do
Tell people early. The support conversation should happen at first enquiry, not at signing, just so the time exists.
Name more than one provider operating in the building, and say the resident is under no obligation to use any of them.
Build the time in. If the housing depends on a support search, that search should start alongside the housing conversation, not after it.
Point people toward looking, but don't make the decision or offer an opinion.
What to keep out of
Don't judge whether a support provider is good or bad. It is not your role, your liability or your expertise, and residents who ask should be referred to their coordinator or the provider directly.
Never let a resident's choice of provider affect how responsive you are to them. That is the easiest way for good intentions to turn into pressure.
How this plays out in practice
Imagine a family visiting a home who are happy, and at the end are asked, “who's handling supports?” They haven't thought about it. Raised now, they have weeks to sort it out. Raised at signing, they'd have taken the first name the manager mentioned that day.
The choice itself never changed. Only the runway did.
Next steps
Add the support question to your initial enquiry conversation. That single change creates most of the time a real choice needs.
Connect Your Vacancy With the Right Person. Residents and families can browse Support Network by location, experience and language, read profiles and meet face to face before committing.
About the Author
Google Rating
Based on 157 reviews