The Client Referral Program, Explained

This page is linked to every email and text in the program. It has to answer all the questions without anyone having to ask them.

What the program is

Refer people to Support Network who need in-home or community support. If their supports are in place and still running 3 months later, you get a $250 referral fee. There's no limit to the number of people you can refer.

Who can refer

Anyone on our Qualified Carers database. You don't need to be working with Support Network, and you don't need to be employed anywhere in particular. Support workers, former support workers and people in other roles across the sector can all refer.

How it works, step by step

Send us the person's name and contact details, or share your referral link with them. Either works, and neither takes more than a minute.

We take it from there. We have the first conversation, work out what they really need, and help them find workers who fit. If they're not sure they're in the right place, we tell them honestly rather than signing them up.

If they go ahead, their supports start. From that point the clock runs. Once those supports have been in place for three months, your fee is paid.

Why three months and not sooner

It's a longer wait than most referral programs, and it's deliberate. A referral that begins and ends in 2 to 3 weeks is no help to anybody. Three months means the arrangement actually held, which is what the fee is meant to reward.

It also protects the people being referred. A program that pays on sign-up rewards volume, and volume means people being pointed somewhere that doesn't suit them. This one only pays when it worked.

The conflict rule

This is the part worth reading properly.

The program is for people you are not currently engaged to support through another provider. Anyone you work with through your employer or another platform cannot be referred.

The referral also has to be made with the person's consent. You cannot pass on someone's details without telling them.

Both rules exist to protect you. Referring a client you currently support elsewhere puts you in a difficult position with your employer, and potentially in breach of your own obligations. We would rather be clear about that up front than have someone find out afterwards.

What happens to the person you refer

They get a conversation, not a sales call. We ask what they need, explain how the platform works, and let them search and choose their own workers. They read profiles, they meet people before committing, and they decide.

It is free to them, and free to their family, support coordinator and plan manager.

If we're not the right fit, we say so.

Frequently asked

Do I need to be working with Support Network?

No.

What if they don't go ahead?

Nothing happens, and nothing is asked of you.

What if their supports stop before three months?

The fee is tied to the three-month mark, so it wouldn't be paid. You're welcome to refer other people.

How many can I refer?

As many as you like. There's no cap.

Can I refer a family member?

Yes, as long as you're not currently engaged to support them through another provider.

How do I know what's happening with my referral?

Ask us. Contact details are below.

Next steps

If someone has come to mind while reading this, refer them now while you're thinking about it. It takes about a minute.

→  Refer a client