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The Five People You Already Know
Table of Contents:
The Five People You Already Know
Nobody thinks of a referral in the abstract. Ask most people whether they know anyone who needs support and they say no and mean it, then think of three the following week.
So this isn't an abstract question. Here are the prompts that actually work.
The family member of someone you support
The most common one, and the most overlooked. You're in someone's home every week. Their daughter mentions her own mother-in-law is struggling. Their partner has started needing help themselves. You hear these things constantly, and they pass without anyone acting on them.
Note the rule here: the person you support through another provider is not eligible for referral. Their family member is a different person.
Someone in your own family, street or community
People who have just had a plan approved and don't know what happens next. Neighbours who have started struggling. The person at your community group, church, gym or sports club who has mentioned a diagnosis.
A participant who left a service and never found another
This one is worth thinking hard about, because these people usually disappear rather than complain. Someone you worked with whose supports ended when a provider withdrew or a worker left. Some of them have simply been going without ever since.
Someone who is waiting
People part way through an assessment, or waiting on a plan, or on a provider's list. Most of them don't know support can be arranged privately in the meantime, which is often the single most useful thing anyone tells them.
Someone whose carer is running out
A family carer who isn't sleeping, has used up their leave, or has stopped mentioning their own health. Carer collapse is one of the most common routes into a crisis, and it announces itself for months first.
If none of those land
Refer anyone you're unsure about. Working out whether we can help is our job, not yours, and there's no cost to being wrong.
What happens next
We have the conversation, help them search, and they choose their own workers. Free to them and their family.
If their supports go ahead and are still running at three months, a referral fee applies. Full terms are on the program page, including the rule about people you currently support elsewhere.
Next steps
Go back through the five prompts and put a name against each one. Most people find at least two.
→ Refer a client
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