Function, described concretely. Not that the person is treatment-resistant, but what that looks like on a normal Tuesday, what they can't start, can't maintain, can't manage without prompting, can't do at all.
Continuity throughout the cycle. Episodic conditions are commonly misinterpreted as transient. The report should describe how it plays out over the whole cycle, not the best or worst week.
The disparity in capacity and performance. When asked, many patients can do a thing once, in the clinic. Whether they can do it when no one's holding their hand... whether they can do it over and over again... whether they can do it at home... is different, and that is what's important.
You don't usually know what a patient's week is like. A social worker or the community team or family will know much more about the day-to-day functioning than the consultation will reveal. Attributed reports, based on their observations, are better than guesses.
If a support worker is already involved, their observations are often the most detailed functional record there is, and no one has asked for it.
Evidence about function is not a statement about eligibility, and it is not advocacy. Record your observations and what you can substantiate, mark what you don't know and allow the assessment to take its course.
Imagine a patient, twice denied access, both applications built from discharge summaries. The third report is written differently: it describes what happens without support, what the good months actually require and why the impairment lasts across episodes. Access is granted. The clinical facts had never changed.
Next time an evidence request arrives, reach out to the person requesting it and ask for a functional summary from the people who visit the home. That 10 minutes changes the report more than an hour of yours would.
Connect Your Patient With Consistent Support. Support Network is a web-based platform that matches patients and families with support workers who can provide the daily information these programs require.