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Home care services in Castle Hill and the Hills District

Home care in Castle Hill, on the blocks that made the Hills

Personal care, help around the house and garden, nursing and company — arranged with support workers based in the Hills, for large homes on land that has always taken looking after.

  • Workers based in the Hills District
  • Large blocks and gardens understood
  • You choose who supports you
  • No agency margin on your rate
Call 1300 671 931 See how it works

The home care services we provide in Castle Hill

Everything your funding covers, arranged around your routine. Start with one visit a week or build up to daily support — the mix is yours to decide.

Personal care

Showering, dressing, grooming, continence support and help with mobility — delivered with patience by someone you know and trust.

Domestic assistance

Cleaning, laundry, bed changes and the household jobs that get harder — keeping your home the way you like it.

Meal preparation

Shopping and cooking meals you actually want to eat, including the food you grew up with, prepared the way you prefer.

Social support & community access

Company at home, outings, appointments, clubs or place of worship — the connection that keeps life feeling like your own.

Transport

Getting to medical appointments, the shops, family visits and errands — with someone who comes in with you if you would like.

Respite for family carers

Planned breaks so the person doing most of the caring can rest, work, or have an afternoon that belongs to them.

Overnight & sleepover support

Someone in the home through the night — for safety, night-time assistance, or to give a family carer an unbroken sleep.

Nursing

Wound care, medication management, continence support and clinical oversight from registered nurses — fully funded, so it costs you nothing.

Allied health & therapy

Occupational therapy, physiotherapy and podiatry, including home assessments that often reduce how much paid support you need.

Clinical services cost you nothing

Nursing, occupational therapy, physiotherapy and podiatry are fully government funded under Support at Home, with no contribution regardless of your income or assets. And from 1 October 2026 personal care becomes fully funded too.

What home care in Castle Hill involves

Castle Hill is a suburb of substantial homes on substantial land, and that shapes both the practical support people need and — less obviously — what they pay for it.

A residential street in Castle Hill
We start by looking for support workers who already live nearby — it is the single biggest factor in whether an arrangement lasts.

The garden that used to be the hobby

Castle Hill homes sit on land. Not acreage in most cases, but blocks large enough that the garden was a genuine project rather than a chore — established trees, lawns front and back, beds that someone planned and tended for thirty years.

That garden is often the first thing to go, and it is felt more here than in suburbs where the yard was always just maintenance. For someone who built it, watching it deteriorate is not a practical problem. It is a loss, and families frequently underestimate how much it affects mood.

Garden and lawn maintenance is a fundable service under Support at Home, in the everyday living category. It attracts the highest contribution rate of any category, which puts some Castle Hill households off — but on a large block it is regularly the service that keeps someone at home, and there is a case for spending on it earlier rather than later.

The terrain is worth mentioning too. The Hills are hills. Driveways are often steep, blocks slope, and the path from the house to the letterbox or the bins can involve a genuine incline. That is a common falls site precisely because nobody treats it as a hazard. An occupational therapy home assessment is free under Support at Home regardless of income, and on a Castle Hill property it usually finds more outdoors than in.

A conversation about contributions

Something worth being straightforward about, because it affects Castle Hill more than most suburbs.

Support at Home contributions are means-tested. A full pensioner contributes 5 percent toward personal care and 17.5 percent toward everyday living services. A self-funded retiree without a Commonwealth Seniors Health Card contributes 50 percent and 80 percent respectively. Castle Hill has a considerably higher proportion of self-funded retirees and part-pensioners than most of Sydney, which means more households here sit toward the upper end of those ranges.

Three things soften it. Clinical care is free to everyone — nursing, occupational therapy, physiotherapy and podiatry cost nothing regardless of assets, which was not true under the old system. From 1 October 2026 personal care becomes fully funded too, removing the largest remaining contribution for most people. And there is a lifetime cap on total contributions.

The practical implication is that the hourly rate your provider charges matters more here than almost anywhere, because you are paying a larger share of it. A provider charging $88 an hour versus one charging $62 is a materially different out-of-pocket cost when your contribution rate is 50 percent. Comparing published price lists is worth the ten minutes.

Village living, and the Metro

The Hills has a high concentration of retirement villages and over-50s communities, and there is persistent confusion about how they interact with Support at Home. The short answer: living in a village does not affect your eligibility, classification or funding. Your unit is your home. And importantly, you are not obliged to use a care provider your village recommends or has an arrangement with — you have full choice. It is worth checking what your village service fees already cover so you do not fund the same thing twice.

The Metro Northwest has changed the district since it opened, and for older residents who no longer drive it is genuinely useful — Castle Hill, Hills Showground and Cherrybrook stations connect to Chatswood and the city without a car. But it only helps if you live near a station and can manage the walk. For much of the Hills, a car remains essential, and losing a licence here shrinks someone's world quickly.

Transport support is fundable and worth arranging before driving stops rather than after. It makes that conversation considerably easier, because you are offering a replacement rather than simply taking something away.

Areas we cover nearby

Castle HillBaulkham HillsBella VistaKellyvilleWest Pennant HillsCherrybrookGlenhavenDuralRound CornerWinston HillsNorthmeadBeaumont HillsRouse HillAnnangroveKenthurstGalstonCarlingfordNorwest

Why families choose us

Most providers send whoever is rostered. We work differently, and it changes both what you pay and who walks through your door.

Local workers, not dispatched ones

We look first at who already lives near Castle Hill. A worker travelling across Sydney arrives late, charges travel, and eventually stops accepting the shift. A local one lasts years.

You choose your own support worker

You speak with or meet people before anything is arranged, and you decide. If someone is not the right fit, we keep looking — that is normal, not a complaint.

Your funding buys more hours

Because there is no agency margin between you and your worker, our rates run roughly $45 to $70 an hour against $70 to $95 through traditional agencies. On a mid-level classification that is around three extra hours of support every week.

The same person, week after week

Continuity is what makes support work. Someone who knows your routines notices when something has changed — and that is how problems get caught early rather than becoming emergencies.

Straight answers about money

We send a full written price list before you commit, explain exactly what your funding covers, and tell you plainly if we are not the right fit for what you need.

Tell us your suburb and we will tell you who is available

No cost, no obligation. If we cannot find the right person for you nearby, we will say so.

Call 1300 671 931

What home care costs in Castle Hill

Almost no aged care provider publishes rates. We do, because comparing them is the most useful thing you can do — and because ours hold up.

Service With Support Network Typical full-service agency
Personal care, weekday $45–$70/hr $70–$95/hr
Domestic assistance $45–$62/hr $65–$88/hr
Social support & community access $45–$65/hr $68–$90/hr
Overnight sleepover Flat rate, from ~$280 $280–$450/night
Nursing & allied health Fully funded — $0 to you Fully funded — $0 to you

Indicative Sydney ranges for 2026. Weekend and public holiday loadings apply. We send a full written price list before you commit.

What that difference is worth

Take a Classification 5 participant: $39,697 a year, released as $9,924 a quarter. After the 10 percent care management deduction, roughly $8,932 a quarter is available for services.

Hourly rate paid Hours per quarter Hours per week
$88 — typical agency rate 101.5 about 7.8
$62 — with Support Network 144 about 11.1

That is roughly three and a quarter extra hours of support every week, from exactly the same funding.

What you contribute

Your out-of-pocket contribution is a percentage of the service price, set by an income and assets assessment through Services Australia. Clinical care is free to everyone. Personal care and other independence services attract 5 to 50 percent depending on your means; everyday living services such as cleaning and gardening 17.5 to 80 percent.

A full pensioner paying for a $65 hour of personal care contributes $3.25. A self-funded retiree without a health card contributes $32.50. Both pay nothing for nursing.

One piece of paperwork worth doing

If you have not completed your income and assets assessment with Services Australia, you are recorded as “means not disclosed” and charged the maximum contribution rate regardless of your real circumstances. Some people skip it for privacy and end up paying self-funded-retiree rates on a pension income.

Do not let funding go to waste

Support at Home funding arrives quarterly, and you can carry over only $1,000 or 10 percent of the quarterly budget, whichever is greater. Anything above that returns to the government when the quarter closes. On Classification 6, underspending by $5,000 in a quarter means losing around $3,825 permanently.

We keep an eye on this for the people we support and flag it while there is still time to bring services forward.

Getting started

Four steps, and the first one is a phone call that costs nothing.

Tell us what you need

Call 1300 671 931. Tell us your suburb and street, the type of home, your classification if you have one, and the support you are looking for. If you do not have funding yet, we will explain what to expect from My Aged Care.

We look for workers nearby

We start with people who already live close by and match what you have asked for — times, gender, language, experience. You see who is available rather than being assigned someone.

You meet them and decide

Speak with or meet the people we suggest before anything is locked in. You choose. If the first person is not right, we keep looking.

Support starts, and we stay in touch

Your worker begins on the schedule you agreed. We check it is working, watch your quarterly budget so nothing is lost, and adjust as things change.

Do not have funding yet?

Start with My Aged Care on 1800 200 422. Waits between approval and funding commonly run three to six months, so it is worth starting before you urgently need help. Many families use us privately during that wait and simply continue with the same worker once their plan begins.

One piece of advice that matters more than any other: at your assessment, describe the hardest day of a normal week, not the easiest. Assessments often happen on a good morning, families soften the picture out of protectiveness, and the classification ends up reflecting a performance rather than a life.

Questions people ask us

Do you provide home care in Castle Hill?

Yes. We arrange support workers across Castle Hill and the surrounding area, including Baulkham Hills, Bella Vista, Kellyville, West Pennant Hills, Cherrybrook. When you contact us we look specifically for workers who already live nearby rather than sending someone across Sydney — in our experience that is the single biggest factor in whether an arrangement lasts.

I am a self-funded retiree. Will home care be expensive?

Your contribution is higher than a pensioner's, but less than people assume. Clinical care — nursing, occupational therapy, physiotherapy, podiatry — is free to everyone regardless of income or assets. Personal care becomes fully funded for everyone from 1 October 2026. Everyday living services like cleaning and gardening attract up to 80 percent. Because you pay a larger share, the hourly rate your provider charges matters more here, so comparing published price lists is genuinely worthwhile.

I live in a retirement village. Does that affect my funding?

No. Living in a retirement village or over-50s community does not affect your Support at Home eligibility, classification or funding — your unit is your home. You are also not obliged to use a care provider your village recommends. You have full choice of provider. It is worth checking what your village service fees already cover so you do not pay twice for the same thing.

How much does home care cost?

Our support worker rates in Sydney typically run $45 to $70 an hour for personal care and domestic assistance, compared with roughly $70 to $95 an hour through traditional full-service agencies. Weekend and public holiday loadings apply. Nursing and allied health are fully government funded under Support at Home, so they cost you nothing regardless of income or assets. We send a full written price list before you commit to anything.

Do I need government funding to use your services?

No. We work with Support at Home participants, people who transitioned from a Home Care Package, Commonwealth Home Support Programme clients, and privately funded families. Many people start with us privately while waiting for funding to be allocated, then continue with the same worker once their plan begins.

How does Support at Home funding work?

Support at Home replaced Home Care Packages on 1 November 2025. There are eight classifications, ranging from about $10,731 a year at level 1 to about $78,106 at level 8, released in quarterly budgets. Ten percent of each quarter goes to care management before services are purchased. Amounts are indexed each 1 July — confirm current figures with My Aged Care on 1800 200 422.

Can I choose my own support worker?

Yes, and this is central to how we work. You speak with or meet workers before anything is arranged, you decide who supports you, and you can change if it is not the right fit. Support is personal work, and compatibility matters as much as qualifications.

What if I already have a provider?

You can change at any time and your funding follows you — there are no exit fees under the current rules. We handle the changeover, including liaising with your previous provider, so there is no gap in your support. Most people find switching considerably easier than they expected.

When does personal care become free?

From 1 October 2026, personal care — showering, dressing, grooming and continence assistance — is reclassified as a clinical support, making it fully government funded with no participant contribution within your allocated budget.

Let's find the right support worker near you

Tell us your suburb, your classification and what you need. We will tell you plainly who is available nearby, what it will cost, and how soon we can start.

Call 1300 671 931

Monday to Friday. No cost, no obligation.

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