Disability Support Services Mackay

Daily Living & Personal Support

Getting through the day shouldn’t feel like a mountain to climb. Support Network offers reliable, respectful help with the things many people take for granted

• Personal care like showering, dressing, grooming, and hygiene
• Assistance with household tasks, including laundry, tidying, and cleaning
• Daily routines, whether that’s getting out the door in the morning or settling in at night These supports are handled by experienced professionals who understand the importance of both privacy and dignity.

Health & Therapy Services

Managing health and therapy needs takes more than a good reminder app. We bring clinical care into people’s lives in a way that feels comfortable and consistent.

• Nursing care for wound management, medications, and complex health needs
• Allied health support, including occupational therapy, physiotherapy, and speech therapy
• Medical assistance, such as attending appointments or keeping track of care plans These services are provided by qualified practitioners who work in sync with existing medical teams and NDIS plans.

Home, Mobility & Access

The right environment can make independence feel a whole lot more possible. That’s why we help create spaces and ways to move through them that support real autonomy.

• Home modifications, whether it’s a grab rail or a full bathroom redesign
• Assistive technology, carefully chosen and set up for the individual’s needs
• Vehicle modifications that help make travel smoother and more comfortable
• Specialist Disability Accommodation (SDA) for those with more complex housing needs

Community & Skills Development

Support Network helps people stay connected to others, to opportunities, and to themselves. We support participants in building confidence and stepping into new spaces.

• Social engagement, whether through local events or everyday interactions
• Job coaching, including resume help, mock interviews, and workplace readiness
• Skill-building for communication, budgeting, cooking, and other life tools
• Education support, from tutoring assistance to attending training sessions

Meal & Transport Support

Some of the most important parts of the day happen in the kitchen or on the road. We help make both easier.

• Meal preparation based on dietary needs and preferences
• Transport support, including help getting to appointments, programs, and social visits
• Assistance with life admin, like shopping, collecting medication, or going to the bank Everything’s organised to remove stress and support better routines.

Plan Management & Coordination

We know how much paperwork and planning goes into NDIS. We take the pressure off with clear, ongoing support.

• Support coordination that actually follows through
• Help with invoicing, provider payments, and record-keeping
• Plan updates and reviews when goals shift or new needs arise
• Goal setting that’s realistic and rooted in the participant’s life not a checklist

Every one of these supports has been shaped by real conversations with real people. We don’t offer “standard” packages. We work with individuals and families to build support that works with their life not around it. And as we keep growing in Mackay, so does our understanding of how to meet people where they are, with the support that matters most.

Hire the Right Disability Support Worker in Mackay

Finding someone you trust to step into your home, your routine, and your life isn’t easy. Most families we meet aren’t just looking for help, they're looking for someone who listens, who shows up, and who actually understands what’s needed without being told every time. That’s the kind of support worker we help you connect with.

At Support Network, we’ve built something that lets you choose not just from a list, but from people. People who are qualified, yes, but also reliable, friendly, and ready to work with you in a way that makes sense. Because when the match is right, support feels less like a service and more like a rhythm you can depend on.

Choosing Between Agency Models and Independent Workers

In most traditional setups, you don’t get much say. You’re often sent to whoever's available, and the roster changes from week to week. That might work for some, but we’ve seen how frustrating it can be when you’re trying to build trust and someone new shows up every other day.

Support Network works differently. We make it possible for you to look through real profiles, talk with workers ahead of time, and make a choice that’s right for you. It’s not about filling a shift, it's about getting to know the person who’s going to be in your life.

This model also gives independent support workers a chance to bring in more of their strengths. Whether it’s lived experience, a background in mental health, or a skill that fits your goals, these workers often bring something fresh. It makes the relationship feel more personal and a whole lot more steady.

Keeping Things Personal, While Staying in Control

Support Network gives you the freedom to run things your way. Want to pick your support worker? Done. Need flexibility with times and days? That’s part of it. You can organise schedules that suit your life, not the other way around.

And if you’re self-managing your NDIS plan, we back you up with the practical side of things like shift approvals, payments, and keeping track of the hours. You don’t have to chase paperwork or sort through issues alone.

We’ve seen how powerful it is when someone finally finds the right person. Someone who shows up on time, who remembers how you like your tea, who knows when to talk and when to just help quietly. That’s not a luxury, it's what we believe everyone deserves.

Why Choose Support Network?

Support Network offers more than just services we offer a way to get support that actually feels right. Everything we do is built around keeping things simple, personal, and in your control. We know that no two people are the same, so we don’t believe in forcing anyone into a system that doesn’t fit. Whether you're after daily help, community support, or someone to walk alongside you in the day-to-day our approach stays flexible and focused on you.

Here’s what makes us a better choice for so many families and participants in Mackay:

• Flexible hours that work for you We don’t lock you into someone else’s timetable. You choose the times that fit around your life whether that’s early mornings, late evenings, or weekends.
• Safety checks for peace of mind All support workers go through checks and verification steps, so you can be confident that the person walking through your door is qualified, cleared, and reliable.
• Support with admin, invoicing, and setup We take the paperwork off your plate. From helping set things up to making sure invoices are handled properly, our team keeps the background work simple.
• Lower fees = more value from your funding Because our model cuts out unnecessary overheads, more of your NDIS funding goes exactly where it should toward the actual support you receive.
• Stay in charge of your own support team You get to choose who supports you, when they come, and how things are done. You’re not waiting for someone to assign a worker, you're calling the shots.
• Easier to find the right cultural and personality match Sometimes it’s the little things language, background, sense of humour that make a huge difference. We give you space to choose someone who truly gets you.
   

This is support that doesn’t feel forced or distant. It’s about creating something that works around your life, with people you trust, and in a way that feels natural. That’s the Support Network difference.

Culturally Aligned Caregivers in Mackay

Care becomes easier when there’s shared understanding when you don’t have to explain every little thing, or feel like you’re being misunderstood in your own home. At Support Network, we don’t overlook how important culture, language, and background really are. We make it easier to find a support worker who knows your way of life, because they’ve lived it too.

This isn’t just about language, it's about tone, food, habits, religion, greetings, family values, and comfort. When those small but meaningful things line up, support starts to feel more natural. That’s when trust builds. That’s when people relax. That’s when care actually works.

In Mackay, we connect people with support workers from many cultural backgrounds. Support Network can help you find:

• Arabic Support Workers
• Bangladeshi Support Workers
• Cambodian Support Workers
• Chinese Support Workers
• Greek Support Workers
• Guyanese Support Workers
• Indian Support Workers
• Indonesian Support Workers
• Italian Support Workers
• Nepalese Support Workers
• Spanish Support Workers
• Thai Support Workers
• Vietnamese Support Workers

This kind of match often reduces tension in daily care. Things are more relaxed. There’s room for routine and dignity. Whether it’s a shared language or simply a worker who respects your cultural practices without needing constant reminders it makes a difference.

That’s part of how Support Network keeps care personal, not clinical. We don’t just look at support through a task list we look at who’s providing it, and who they’re providing it to.

Contact Us

When support feels too complicated, it can keep people stuck. At Support Network, we’ve worked hard to make things simpler, calmer, and more personal. Our team offers one-on-one guidance to help families and individuals understand their options, build trust with the right support worker, and take small steps toward something steady.

We’re not just a service provider working out of Mackay. We’re part of the lives of people in this region. From helping participants with daily living assistance to supporting people during social events or medical appointments, we’re there when it counts—quietly, respectfully, and without fanfare.

Whether you’re new to the NDIS or you're looking for a change that feels more human, our care support workers and friendly support staff are ready to talk. No sales talk. No pressure. Just a grounded conversation about what’s possible and what works best for you or someone you care for.

You can call us directly, send a message, or request a callback. Whatever works for you.