How Plan Management Works

We handle the paperwork so you can focus on what matters most.

Invoice arrives

Your provider sends the bill straight to us — not to you.

We check it

We confirm it's in budget and priced within NDIS limits.

You get a heads-up

See it in your portal. Query anything that looks off.

Provider paid

Usually within a few business days. Budget updated automatically.

Let's Make Your Plan Work Better

Support worker helping NDIS participant in Sydney

Supporting participants across Brisbane and South East Queensland

Greater Brisbane is one of Australia's fastest-growing regions in terms of the number of NDIS participants living in it.

The region stretches far beyond Brisbane's Central Business District, covering Chermside and North Lakes to Ipswich, Logan, Wynnum, Redlands and Moreton Bay.

This teeming number of participants rely on a wide range of local supports, healthcare professionals, community organisations and assistive technologies to achieve their goals. Some participants often have to travel long distances just to be able to get some of these services, especially the specialised services.

This is why our NDIS plan management services exist.

We want to help you bridge that gap so that you can live in the Greater Brisbane area and still enjoy the supports that allow you thrive and strive towards your goal.

Our services give you the ability to be flexible with choosing from the wide pool of service providers in the area, whether they are registered providers or unregistered providers. And because we manage your plan remotely, where you live does not affect how fast we serve you. Your invoices, budgets and every other information are always accessible through our secure online portal.

Why choose Support Network?

Plan Management that's simple, transparent and genuinely helpful.

Invoicing sorted

Providers paid quickly so your supports keep moving.

See where you stand

Easy-to-read statements and a clear view of your budget.

Accurate records

We keep accurate, organised records and handle audits.

Real people, real support

Fast answers from a local team who knows the NDIS.

66%

of NDIS participants use a plan manager for some or all of their funding — by far the most popular way to manage a plan.

$104.45

the monthly plan management fee set by the NDIA for 2025-26 — paid from a separate part of your plan, never from your support budget.

out of your own pocket. The set-up fee was removed entirely from 1 July 2025.

What You Get With Support Network

A team that keeps your funding organised, your providers paid and you in control.

Invoices paid in days

We receive and pay invoices promptly.

Know exactly where you stand

Regular updates and clear statements.

Statements you can actually read

Plain-English monthly statements that make sense.

Zero paperwork for you

We manage the financial admin and records.

Any provider you choose

Use any NDIS registered or eligible unregistered provider.

Real support, when you need it

Friendly local team, fast answers, no call centres.

Let's Make Your Plan Work Better

$0 cost to you or your plan budget

Does Plan Management Cost Anything?

We handle the administration of your plan at no expense to you.

The NDIS funds plan management from a separate Improved Life Choices category on your plan. The NDIA sets the plan management fee at $104.45 per month.

This fee doesn’t reduce the funding you have for your support. We claim it directly from the NDIA through a separate line in your plan. Your budget for therapy, equipment and support remains untouched, as plan management expenses are covered by that separate budget.

We look after all of your invoices and payments on your behalf, regardless of whether you use registered or unregistered providers.

If you’re also working with a support coordinator, we’ll keep them informed about your plan and budget, so you can use your full support budget to purchase supports. Our support funding is the same across the whole of Sydney, from Penrith to the Northern Beaches.

Not sure how to get plan management added to your plan? We can tell you how to ask at your next plan meeting.

Plan management doesn’t take away funding from your therapy, equipment or support budgets. In fact, by managing your plan, it leaves you free to choose from a wide range of support services available across Sydney and NSW.

Explore Plan Management Options

Plan Managed vs Self-Managed vs Agency Managed

Understand the differences and choose what's right for you.

Feature	Support Network Plan Managed Most popular - choice of participants	Self-Managed	Agency Managed
Who manages payments?	Your chosen Plan Manager	You	The NDIA
Pays provider invoices
Can use registered providers
Can use unregistered providers
Paperwork for you	Low	High	Very High
Best suited for	Flexibility with less admin	Confident managing finances	Hands-off, NDIA manages

Switching to Support Network Is Simple

Not happy with your current plan manager? Moving over is easier than you think — and costs you nothing.

Say the word

You reach out and let us know you'd like to switch.

We sort the handover

We handle cancelling with your current plan manager.

Your supports continue

Your providers keep getting paid and budget stays on track.

Let's Talk About Your Options

Refer With Confidence

We make it easy for you and your participants.

48-hour set-up
Named contact
Fast, accurate payments
Clear participant statements
Responsive communication

Make a Referral

Plan Management in Brisbane: Your Questions

Do you only provide services in Brisbane?

No. Brisbane is our specialty area, but we cover participants across Logan, Ipswich, Redlands, Moreton Bay and the wider South East Queensland region. Our systems are digital, so you receive the same high level of service regardless of where you live.

Can I change Plan Managers during my current plan?

Yes. You don't have to wait until your plan is reviewed. Our team can help you to coordinate the transition and make the process as smooth as possible.

Will changing Plan Managers affect my supports?

No. Your plan manager handles just the funding. Your relationships with your service providers and the service they render are entirely yours to manage.

Can I use both registered and unregistered providers?

Only when self managing or with a plan manager.

How do I keep track of my spending?

We will create a secure client portal for you immediately you sign up with us for plan management. There, you can see everything.

Can my Support Coordinator work with my plan manager?

Absolutely. This is advised, because a support coordinator and get you value for your money with support workers, while we handle the invoice processing.

What happens if an invoice is incorrect?

Every invoice is reviewed before payment. We do this to identify pricing issues, duplicate charges or claims that don't match your approved supports. If we see anything unusual, we'll put a call through to the relevant provider to resolve the matter before we pay anybody.

How do I add plan management to my plan?

If your current plan doesn't include plan management, simply request it during your planning meeting, reassessment or plan review. Also, NDIS plan management services funding are not part of your support budget, which means that if you get it, you have no cause to fear about your supports. If you're unsure how to request it, our team can guide you through the process.

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NDIS Plan Manager in Brisbane