How Plan Management Works

We handle the paperwork so you can focus on what matters most.

Invoice arrives

Your provider sends the bill straight to us — not to you.

We check it

We confirm it's in budget and priced within NDIS limits.

You get a heads-up

See it in your portal. Query anything that looks off.

Provider paid

Usually within a few business days. Budget updated automatically.

Let's Make Your Plan Work Better

Support worker helping NDIS participant in Sydney

Who Can Benefit From Plan Management?

The notion that only participants who have complex support needs should opt for plan management is wrong. It is simply an option that makes your life easier while giving you all the benefits of self-management for your NDIS funding.

It is also helpful if you get your supports through Supported Independent Living whether at home or in a shared house, and if you just do not want the hassle of carrying out NDIS Worker Screening requirements such as a police check for every worker you employ, financial tracking for your spending and other administrative tasks.

Although Plan Managers do not technically carry out those NDIS Worker Screening requirements and checks, working with us makes them easier.

Why choose Support Network?

Plan Management that's simple, transparent and genuinely helpful.

Invoicing sorted

Providers paid quickly so your supports keep moving.

See where you stand

Easy-to-read statements and a clear view of your budget.

Accurate records

We keep accurate, organised records and handle audits.

Real people, real support

Fast answers from a local team who knows the NDIS.

66%

of NDIS participants use a plan manager for some or all of their funding — by far the most popular way to manage a plan.

$104.45

the monthly plan management fee set by the NDIA for 2025-26 — paid from a separate part of your plan, never from your support budget.

out of your own pocket. The set-up fee was removed entirely from 1 July 2025.

What You Get With Support Network

A team that keeps your funding organised, your providers paid and you in control.

Invoices paid in days

We receive and pay invoices promptly.

Know exactly where you stand

Regular updates and clear statements.

Statements you can actually read

Plain-English monthly statements that make sense.

Zero paperwork for you

We manage the financial admin and records.

Any provider you choose

Use any NDIS registered or eligible unregistered provider.

Real support, when you need it

Friendly local team, fast answers, no call centres.

Let's Make Your Plan Work Better

$0 cost to you or your plan budget

How much does NDIS Plan Management Cost?

One of the most common questions we get asked is: “Will the plan management reduce my NDIS budget?” The answer is no.

Plan Management is funded through the Improved life choices category in the NDIS plan. You do not have to worry about your support funds reducing.

However, the NDIA sets the monthly plan fee, so the cost is the same regardless of your location in Australia.

Explore Plan Management Options

Plan Managed vs Self-Managed vs Agency Managed

Understand the differences and choose what's right for you.

Feature	Support Network Plan Managed Most popular - choice of participants	Self-Managed	Agency Managed
Who manages payments?	Your chosen Plan Manager	You	The NDIA
Pays provider invoices
Can use registered providers
Can use unregistered providers
Paperwork for you	Low	High	Very High
Best suited for	Flexibility with less admin	Confident managing finances	Hands-off, NDIA manages

Switching to Support Network Is Simple

Not happy with your current plan manager? Moving over is easier than you think — and costs you nothing.

Say the word

You reach out and let us know you'd like to switch.

We sort the handover

We handle cancelling with your current plan manager.

Your supports continue

Your providers keep getting paid and budget stays on track.

Let's Talk About Your Options

Refer With Confidence

We make it easy for you and your participants.

48-hour set-up
Named contact
Fast, accurate payments
Clear participant statements
Responsive communication

Make a Referral

Frequently Asked Questions

Do You Only Service Wollongong?

No, we do not. We also support participants throughout the Illawarra, including Corrimal, Fairy Meadow, Figtree, Dapto, Warrawong, Shellharbour, Albion Park, Kiama and surrounding communities with remote but excellent financial reporting, operational processes and great customer service with very fast response time.

Can I Still Use My Current Providers?

Of course! One of the biggest advantages of plan management is that you can continue using the providers you work with, whether they are registered or unregistered providers. What we do is handle all financial and administrative obligations from your onboarding process with them to invoice processing.

Can I Receive Support Coordination as Well?

Support Network has great support coordinators that you can count on, so yes, you can use our support coordination services together with our plan management services.

How Quickly Are Invoices Paid?

First, we will carry out all our checks as soon as we receive the invoices, then begin the process of processing them so that all providers get their fees as quickly as possible. We make sure the providers are paid within 36 hours of receiving their invoices because we want to keep your relationship with your providers strong.

Can I Switch to Support Network From Another Plan Manager?

You can do this, 100 percent. If your current plan manager is slow, or they do not communicate effectively, or you just want to try out our services, you can easily migrate at no cost.

If you're currently with another provider, whether Kencho Plan Management or any others, you can also change Plan Managers during your existing plan period. You do not have to wait for your next plan reassessment.

We'll guide you through the transition and work to ensure there's no unnecessary disruption to your support or provider payments.

Do You Offer an Online Ordering Service?

No, we do not. We only help you process the payments for the supports you purchase from other suppliers.

Ready to enjoy seamless NDIS plan management?

At Support Network, help NDIA participants simplify their plan management, process invoice and give them the confidence they need for effective management. Whether you are a new NDIS participant or you want to change your plan manager, our experienced managers are more than happy to help.

Call 1300 671 931 to speak with our team — Monday to Friday

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NDIS Plan Management in Wollongong That Gives You More Time for Life