How Plan Management Works

We handle the paperwork so you can focus on what matters most.

Invoice arrives

Your provider sends the bill straight to us — not to you.

We check it

We confirm it's in budget and priced within NDIS limits.

You get a heads-up

See it in your portal. Query anything that looks off.

Provider paid

Usually within a few business days. Budget updated automatically.

Let's Make Your Plan Work Better

Support worker helping NDIS participant in Sydney

Plan Management for the Nation’s Capital

Canberra holds a unique place in NDIS history. It was the first site in the country in 2014 where every eligible person with a disability could join the NDIS, unlike other sites which were initially restricted to specific age groups and locations.

As a result, Canberra’s disability support services sector is quite established. However, a current challenge in Canberra relates to market size. Compared to larger cities like Sydney or Melbourne, Canberra has fewer registered NDIS providers, meaning participants and their Support Coordinators often look far and wide for suitable support workers.

This is precisely where plan management can offer a solution. With plan management, participants can access unregistered support workers alongside NDIS registered providers. Plus, you can take the administrative load of tracking invoices and budgets off your shoulders, allowing you to concentrate on finding the right support.

We can support clients in all areas of Canberra – from the health precinct near the University of Canberra Hospital to the town centres of Belconnen, Gungahlin, Tuggeranong, Woden, and Weston Creek, as well as the wider ACT region.

Why choose Support Network?

Plan Management that's simple, transparent and genuinely helpful.

Invoicing sorted

Providers paid quickly so your supports keep moving.

See where you stand

Easy-to-read statements and a clear view of your budget.

Accurate records

We keep accurate, organised records and handle audits.

Real people, real support

Fast answers from a local team who knows the NDIS.

66%

of NDIS participants use a plan manager for some or all of their funding — by far the most popular way to manage a plan.

$104.45

the monthly plan management fee set by the NDIA for 2025-26 — paid from a separate part of your plan, never from your support budget.

out of your own pocket. The set-up fee was removed entirely from 1 July 2025.

What You Get With Support Network

A team that keeps your funding organised, your providers paid and you in control.

Invoices paid in days

We receive and pay invoices promptly.

Know exactly where you stand

Regular updates and clear statements.

Statements you can actually read

Plain-English monthly statements that make sense.

Zero paperwork for you

We manage the financial admin and records.

Any provider you choose

Use any NDIS registered or eligible unregistered provider.

Real support, when you need it

Friendly local team, fast answers, no call centres.

Let's Make Your Plan Work Better

$0 cost to you or your plan budget

Plan management costs nothing in Canberra

The NDIA provides funding for plan management separately from your support budget. This funding comes from an NDIS funding line item called "Improved Life Choices." It is completely separate from your support worker, therapy, and all other NDIS funding categories.

The NDIA-fixed plan management fee for 2025–26 is $104.45 per month. This fee is standard across Australia, including Canberra. Plan managers cannot charge more than this rate.

If you do not currently have plan management included in your NDIS plan, you can request it during your next planning meeting or reassessment. We will gladly guide you through the exact phrasing you should use.

Explore Plan Management Options

Plan Managed vs Self-Managed vs Agency Managed

Understand the differences and choose what's right for you.

Feature	Support Network Plan Managed Most popular - choice of participants	Self-Managed	Agency Managed
Who manages payments?	Your chosen Plan Manager	You	The NDIA
Pays provider invoices
Can use registered providers
Can use unregistered providers
Paperwork for you	Low	High	Very High
Best suited for	Flexibility with less admin	Confident managing finances	Hands-off, NDIA manages

Switching to Support Network Is Simple

Not happy with your current plan manager? Moving over is easier than you think — and costs you nothing.

Say the word

You reach out and let us know you'd like to switch.

We sort the handover

We handle cancelling with your current plan manager.

Your supports continue

Your providers keep getting paid and budget stays on track.

Let's Talk About Your Options

Refer With Confidence

We make it easy for you and your participants.

48-hour set-up
Named contact
Fast, accurate payments
Clear participant statements
Responsive communication

Make a Referral

Plan Management in Canberra – Frequently Asked Questions

Your NDIS plan management questions for Canberra

Will my support in the ACT be treated the same as elsewhere in the country?Yes, exactly the same. Plan management services are delivered digitally and by telephone, so geographical location does not play any role in how our plan management service operates. The fees, guidelines, and the NDIS portal used for your plan management remains the same no matter where you are located within Australia.

Will the part of Canberra where I live affect your service?

No, it doesn't make a difference. Providers are paid the same no matter whether you live in Belconnen or Tuggeranong. The only time your suburb comes into play is when you need to find a support worker where plan management gives you a much bigger pool to choose from as you are able to use unregistered support workers too.

Will plan management cost me anything?

No, not at all. Plan management is covered by another section within your NDIS plan called "Improved Life Choices". It is entirely separate from all your other NDIS funding and does not affect it in any way. The cost for 2025—26 is a flat fee of $104.45/month and cannot be increased by any plan manager (including us) and there are no fees per invoice.

How do I get plan management on my NDIS plan?

Plan management can be requested during a planning meeting, a reassessment or by requesting directly from the NDIA. This is a standard request and is always approved. If you don't know what to say please ring us on 1300 671 931 and we will guide you.

Can I switch to the Support Network from another plan manager?

Yes, you are able to transfer from any plan manager to Support Network at any time without waiting for your planning review or reassessment. We will communicate with your previous plan manager and providers and have a seamless transfer.

You may have worked with IDEAL Plan Management, My Care Plan Manager, Jigsaw Plan Management, Prudent Plan Management or Optimum Plan Management or indeed any plan manager, your transition from any plan manager is exactly the same.

Find Support Workers

Use your Funding

Supported Independent Living

NDIS Provider Workforce Solutions

NDIS Support Coordination Platform

Aged Care Providers & Coordinators Staffing Solutions

Business Solution

Support Services Available

Conditions We Support

Cultures We Support

Registered NDIS Plan Manager — Canberra