How Plan Management Works

We handle the paperwork so you can focus on what matters most.

Invoice arrives

Your provider sends the bill straight to us — not to you.

We check it

We confirm it's in budget and priced within NDIS limits.

You get a heads-up

See it in your portal. Query anything that looks off.

Provider paid

Usually within a few business days. Budget updated automatically.

Let's Make Your Plan Work Better

Support worker helping NDIS participant in Sydney

Built for how Sydney participants live

Sydney hosts the nation's highest concentration of NDIS participants. NSW leads the country in nearly every aspect of the scheme, and the bulk of it resides here in Greater Sydney. It works both ways too.

There's an abundance of registered and non-registered providers to choose from. Yet busy zones like Parramatta, Bankstown, Blacktown, Liverpool and Penrith are known for longer waitlists, along with higher levels of rivalry to engage dependable support personnel.

This is where having plan management is particularly beneficial. It gives you access to unregistered providers alongside registered ones. This really benefits people in those exact zones where the supply of registered providers is dwindling.

Whether you live in the Sutherland Shire, Inner West, the Hills, the Northern Beaches or past Campbelltown, our plan management can be completed from anywhere. You'll always be able to select the plan manager that best fits your needs, and receive prompt payment from your providers, regardless of your postcode.

We've helped people at every stage of their NDIS journey — from families experiencing the disability sector for the first time, to participants who've held their plan for many years. The claims process stays consistent, whether you're just starting out or well into your plan.

If you're establishing a new agreement with a provider, we can review their service charges in advance to ensure they meet NDIS limits — one less layer of uncertainty. And if your circumstances change, our claims processing evolves with you, so your expense statements always reflect the reality of your plan.

It's all the same — the same claim price caps, and the same standard of assistance, wherever you happen to be located throughout the basin.

Areas we support

Parramatta
Blacktown
Liverpool
Penrith
Bankstown
Sutherland Shire
Northern Beaches
Inner West
The Hills
Campbelltown

Why choose Support Network?

Plan Management that's simple, transparent and genuinely helpful.

Invoicing sorted

Providers paid quickly so your supports keep moving.

See where you stand

Easy-to-read statements and a clear view of your budget.

Accurate records

We keep accurate, organised records and handle audits.

Real people, real support

Fast answers from a local team who knows the NDIS.

66%

of NDIS participants use a plan manager for some or all of their funding — by far the most popular way to manage a plan.

$104.45

the monthly plan management fee set by the NDIA for 2025-26 — paid from a separate part of your plan, never from your support budget.

out of your own pocket. The set-up fee was removed entirely from 1 July 2025.

What You Get With Support Network

A team that keeps your funding organised, your providers paid and you in control.

Invoices paid in days

We receive and pay invoices promptly.

Know exactly where you stand

Regular updates and clear statements.

Statements you can actually read

Plain-English monthly statements that make sense.

Zero paperwork for you

We manage the financial admin and records.

Any provider you choose

Use any NDIS registered or eligible unregistered provider.

Real support, when you need it

Friendly local team, fast answers, no call centres.

Let's Make Your Plan Work Better

$0 cost to you or your plan budget

Does Plan Management Cost Anything?

We handle the administration of your plan at no expense to you.

The NDIS funds plan management from a separate Improved Life Choices category on your plan. The NDIA sets the plan management fee at $104.45 per month.

This fee doesn’t reduce the funding you have for your support. We claim it directly from the NDIA through a separate line in your plan. Your budget for therapy, equipment and support remains untouched, as plan management expenses are covered by that separate budget.

We look after all of your invoices and payments on your behalf, regardless of whether you use registered or unregistered providers.

If you’re also working with a support coordinator, we’ll keep them informed about your plan and budget, so you can use your full support budget to purchase supports. Our support funding is the same across the whole of Sydney, from Penrith to the Northern Beaches.

Not sure how to get plan management added to your plan? We can tell you how to ask at your next plan meeting.

Plan management doesn’t take away funding from your therapy, equipment or support budgets. In fact, by managing your plan, it leaves you free to choose from a wide range of support services available across Sydney and NSW.

Explore Plan Management Options

Switching to Support Network Is Simple

Not happy with your current plan manager? Moving over is easier than you think — and costs you nothing.

Say the word

You reach out and let us know you'd like to switch.

We sort the handover

We handle cancelling with your current plan manager.

Your supports continue

Your providers keep getting paid and budget stays on track.

Let's Talk About Your Options

Refer With Confidence

We make it easy for you and your participants.

48-hour set-up
Named contact
Fast, accurate payments
Clear participant statements
Responsive communication

Make a Referral

Plan Management in Sydney: Your Questions

Do you only operate in central Sydney?

No.
We support NDIS participants across all of Greater Sydney, the whole of NSW, and even nationally.
Our digital systems and phone support mean your location is never a barrier to the level of service you receive.

Can I hire an NDIS unregistered support worker in Western Sydney?

Yes.

Plan-managed participants are able to engage with both registered and unregistered providers.

This can be particularly beneficial in areas like Western Sydney where having the flexibility to choose a suitable support can significantly speed up accessing it.

How much does plan management cost me?

It costs you nothing.

The National Disability Insurance Agency (NDIA) funds plan management under the Improved Life Choices category within your NDIS plan.

This funding does not impact the amount allocated for your support services.

In the 2025–26 financial year, the monthly plan management fee is $104.45, with no establishment fee required.

How do I include plan management in my NDIS plan?

You can request plan management when you are reviewing your plan at your planning meeting or plan reassessment, or you can simply contact the National Disability Insurance Agency (NDIA) to ask.

It’s a commonly requested support and is usually approved.

To help you frame your request, give us a call on 1300 671 931 and we’ll be happy to chat through it with you.

Can I switch from my current plan manager to Support Network?

Absolutely.

We manage the transfer from your current plan manager to ensure there is minimal disruption to your supports and providers.

Does being a non-Australian citizen prevent me from accessing plan management?

No.

Your NDIS eligibility is based on whether you meet the NDIS eligibility criteria, which includes residency, rather than purely citizenship status.

Once you are approved as an NDIS participant, plan management works the same for you whether you are an Australian citizen or an eligible permanent resident.

Feature	Support Network Plan Managed Most popular - choice of participants	Self-Managed	Agency Managed
Who manages payments?	Your chosen Plan Manager	You	The NDIA
Pays provider invoices
Can use registered providers
Can use unregistered providers
Paperwork for you	Low	High	Very High
Best suited for	Flexibility with less admin	Confident managing finances	Hands-off, NDIA manages

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Conditions We Support

Cultures We Support

Registered NDIS Plan Manager in Sydney

How Plan Management Works