Support Network has been a highly efficient way to organise home care support services for my 86 year old father
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Great Value
Local NDIS Provider
Culturally Matched Support Workers
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Great Value
Local NDIS Provider
Culturally Matched Support Workers
Nurse On-Call
Housework, organising transport, gardening, meal prep, chores, activities.
Showering, hoist transfer, exercise assistance, palliative care, 24 hr support, complex support
Wound care, medication management, respite support, 24 hr care, complex care.
Occupational therapy, psychology, physiotherapy and speech therapy.
Support for complex needs, behaviours and conditions
Tailored support & clinical support for complex health needs.
Create a team to support with all your requirements
Support to achieve positive solutions & change
Plan Management
Behavior Support
Specialised Disability Accommodation
Support Coordination
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Support Network has been a highly efficient way to organise home care support services for my 86 year old father
The customer support team is incredibly responsive. They helped me navigate the platform and answered all my questions quickly.
My support worker goes above and beyond every single day. I never thought finding such dedicated help could be this easy
The fact that Support Network works seamlessly with NDIS is a huge plus. It’s made accessing support services so much more straightforward
It’s refreshing to find a platform that priorities both safety and quality. I wouldn’t go anywhere else for support services
Support Network connected me with a support worker who assists with everything from personal care to community engagement, making my daily life much more manageable.
Knowing that all support workers have undergone police and Working With Children Checks provided me with peace of mind when selecting care for my loved one.
Highly recommend, made finding the right support workers easy
I've been using support network for 3 years to help me find skilled and reliable support workers. Tanish and his team have developed an excellent database that makes finding and contracting workers simple and due to thier vetting process and recruitment style, I've been able to make sustainable working relationships with thier staff which give my clients continuity and allows them to really feel a part of my team! .... cannot praise support network, Tanish and his team high enough!
Support network helps my business to find quality support staff
There are people who need help but not just help. They need someone to actually stand with them when things are too much to figure out alone. Some live with pressure that builds in quiet ways, over weeks, over years. And when that pressure isn’t eased, everything feels harder. What Support Network offers in our Supported Independent Living homes here in Merrylands isn’t a fix for all that. It’s not a solution handed over. It’s more like a way through. One that doesn’t rush people or try to organise them into a neat routine.
Some want to move slowly in the morning. Some are quieter around others. Some haven’t been able to trust support in a long time. So what we offer doesn’t start with tasks or checklists. It starts with noticing. With watching how a person moves through the day and meeting them where they pause or get stuck. Some need support with small things that stack up others might need someone to help them feel calm when the world starts to feel too fast. We don’t walk in with a plan already made. The plan takes shape once we begin.
There’s no script for the care we provide. One person might want their day structured clearly. Another may want more freedom. A third may need reminders all day but still want to make the final choice. None of that is unusual. Our staff get to know each person not by reading notes, but by being present. Staying consistent. Giving space, and also being nearby when needed. That’s the way people start feeling steady again when they’re not being handled, but actually seen.
The homes we offer are shaped by what makes people feel safe not only in emergencies, but every day. Lights that don’t feel too harsh. Routines that don’t overwhelm. Support that adjusts without drawing attention to itself. What works for one doesn’t always work for another, so we keep asking. Keep listening. Keep checking back in. Tailored care is just a word until it shows up in those small moments like remembering how someone takes their tea, or when to step back quietly.
Support Network is seen as a trusted NDIS provider in Merrylands not because we promise more, but because we stay steady. Because we’ve learned that the only kind of support that matters is the one that keeps showing up, even when it’s quiet, even when nothing big is happening. That’s where things begin to settle. That’s when people start feeling like they belong again.
There’s a point where help starts feeling like it’s shaping the day instead of interrupting it. That’s what support should be not something that feels added on top of life, but something built into it. What we offer inside our Supported Independent Living homes in Merrylands isn’t about listing services and ticking needs off a form. It’s about making sure life feels possible again. And for every person, that means something different.
Some might need help with personal care but want to be left alone during meals. Some might want reminders for their medication but also want to go out into the community on their own terms. Others just want someone around, not necessarily talking, just present. We build that kind of flexibility into every part of support.
Here’s what’s included, but not just included what’s actually shaped to fit real lives.
Support that doesn’t rush. It’s not about finishing a task, it’s about helping someone move through their day in a way that feels okay. Whether it’s dressing, bathing, grooming done quietly, done carefully, done in the way the person wants, not what’s quickest.
Living in a clean, comfortable space can make everything else feel less heavy. But doing those tasks alone can wear people down. We come alongside not to take over, but to help keep things in order together. Washing, dishes, tidying up it’s handled in a way that doesn’t feel forced or controlling.
Getting meds right matters. Not just timing, but also helping the person feel in control of it. Some need reminders. Some need a little more structure. Some just want someone to double check. It’s handled gently, without making the process feel clinical or overwhelming.
It’s not only about doctor visits. It’s about staying in touch with how someone is really doing. Are they eating well? Are they anxious? Are they sleeping? We look at the whole picture. We make sure appointments happen, yes but we also make sure people feel okay, day to day.
Getting places can be a real block when there’s no one to help. Whether it’s for medical needs, social things, errands, or just a trip outside the home we make it happen. Without stress. Without confusion. Just a steady way of getting around.
Paying bills, understanding money, budgeting it’s not always easy. Some want guidance. Others want support in keeping track of things. The help we give is there to keep things moving without taking away the person’s sense of control.
Being part of something is often the first step back into the world. But it has to feel safe. We support people to reconnect through simple things like markets, classes, church, community meals. The pace is slow. The steps are small. But they count.
Not everyone was shown how to cook, clean, plan, organise, or speak up. We take the time to build those skills, side by side. From planning a day to setting goals it’s never rushed. It’s steady, shaped by the person’s comfort level.
Support without judgement. We look at what’s underneath not just the behaviour, but what’s causing it. Then we stay with the person through it. Calmly. With patience. Always with safety in mind.
Simple tools that help in real ways. Devices to help speak, reminders to keep on track, alerts that bring peace of mind, we help set them up, show how to use them, and make sure they stay useful over time.
It’s not all routine. People need fun, too. Movies, games, crafts, walks, these aren’t fillers. They’re part of a healthy life. We help people choose what they want and make it happen at their own speed.
If someone wants to work or study, we walk with them through the process. Not just applying, but preparing, coping, staying on track. Some want to explore. Some already know what they want. We work from there.
When something goes wrong, it’s not chaos. Our team knows the plan. We respond fast, stay calm, and make sure the person is cared for without making them feel like a problem. The support is always ready day or night.
We make sure people are heard. If someone doesn’t speak much or at all, we find another way. Tools, gestures, signs, pictures whatever works. The goal is connection, not perfection.
Many supports only work well if they’re linked together. We keep the pieces aligned services, plans, appointments so the person isn’t stuck in between systems. They stay focused on living, not paperwork.
Every day comes with small challenges: meal prep, cleaning, scheduling. We teach them gently. Let the person try. Step in when needed. Step back when they’ve got it. The goal isn’t speed. It’s confidence.
Families need to rest. We give the person a safe space for short stays that feel familiar, calm, and cared for. No disruption. No drop in support. Just a pause that helps everyone breathe.
Some people think it’s just a support service. A roof, a few routines, someone there to help with daily things. But that’s just the outer layer. What it really becomes, when done right, is something quieter, deeper. Supported Independent Living is the space where someone can finally breathe without that constant weight of needing to ask, needing to plan, needing to manage everything on their own. It doesn’t fix everything. But it softens the edges. It gives people time to find their footing again, especially when they’ve been knocked down more than once.
Sometimes, a person has lived with a mental health condition that made routines unpredictable. Sometimes, functional impairment has pulled them away from everyday tasks others don’t even think about. Other times, they’ve been around people but still felt completely cut off from real social connections. SIL steps in, not all at once, but piece by piece. A hand on the harder days. A rhythm on the quiet ones. The kind of help that doesn’t draw attention, but still makes all the difference. It’s in the shared kitchen where someone slowly builds confidence again. It’s in the apartment living where privacy doesn’t mean isolation. It’s in supportive accommodation that feels less like a service and more like a second chance to live how they want, with the support they need.
No two people need the same kind of home. That’s why we don’t just offer a one-size-fits-all approach. There are different options here in Merrylands, and each one is shaped to suit real people with real needs not labels, not files, but lived experience. Here’s what we provide not as a checklist, but as a way of showing what daily life can actually feel like inside each option.
For people who want their own room and space, but also want the comfort of others around. These houses are lived in, not just used. Meals sometimes happen together. Conversations build slowly, maybe over breakfast, maybe during a TV show. Staff are always nearby but never overbearing. There’s routine, but it isn’t strict. There’s support, but not interruption. It’s steady, familiar, flexible. And for many, it’s the first time in a long time that home starts to feel like a real thing again.
This suits people who want independence with support close at hand. Private space matters being able to shut a door and be alone. But knowing someone’s nearby when needed makes all the difference. This kind of setting works well for those balancing their own daily rhythm while still managing a functional impairment or navigating mental health needs. There’s no pressure to be social. No expectation to meet others’ pace. Just a calm environment where self-managed days feel more possible.
Some needs are complex mobility issues, advanced care, or significant support around the clock. SDA housing is designed with that in mind. Everything about it doorways, bathrooms, layout, equipment is built to make things easier. But it’s not clinical. It still feels like home. People here aren’t patients, they're residents. They decide what their day looks like. The support is just there to make sure it happens safely, smoothly, with dignity intact.
This one gives people and their families breathing room. Whether it’s for a planned break or during a sudden situation where immediate housing is needed, STA offers comfort without confusion. The spaces are ready, the staff are already in place, and the person stepping in gets the same kind of care and calm we provide in longer-term homes. It might just be for a few nights, or a couple of weeks, but that time matters. It helps reset, regroup, and often opens the door to more long-term support later on.
Sometimes the next step isn’t clear. A person might be ready to move out of a hospital or care facility but not yet ready for long-term independent living. That’s where these homes come in. They give people space to adjust to practice routines, test their confidence, and slowly step back into life with the right amount of backup. These aren’t rushed spaces. There’s no countdown. Just steady support while figuring things out.
We know that timing matters. That the right room, in the right house, with the right mix of people can change everything. We take time to understand not just what’s available but what’s right. When a shared living vacancy opens, we don’t just fill it. We talk to the person, see if the energy of the place feels right for them, and only move forward when it feels like a good match. Because a bad fit helps no one.
Trust isn’t given straight away. Most families have seen too many promises already. What helps them lean in isn’t the paperwork, the care plans, or the meetings, it's the way things unfold when no one’s watching. It’s when they hear their loved one talk about a support worker who remembered they don’t like loud TV in the evening, or when they visit and the house just feels steady. Not perfect. Just calm, and lived in, and real. That’s when trust begins not with big explanations, but in how someone is treated day after day.
It’s not a single moment that makes families feel safe with us, it's the way small things add up. The quiet way someone adjusts a routine when the person starts sleeping less. The way support continues through a rough patch without having to ask for changes. We don’t talk much about being different, we let people see it through how we work.
There’s no need to come into this already knowing what to do. Most people don’t. And that’s not something to feel behind on. The system itself is layered, with terms and forms and timelines that shift from person to person. What matters more is knowing you don’t have to move through it alone. There are people who’ve done this before people who stand beside you when things feel unclear. That’s what makes a difference at the start.
Some families reach out after hearing about SIL from their Occupational Therapist. Others come through their Support Coordinator. Some are just starting the NDIS journey and have no idea if this is even an option yet. Wherever they are, we meet them there. Not with instructions, but with a bit of steadiness someone who can talk it through without rushing, without making it more complicated than it already is.
We look at what’s already in place. We help shape the support needs clearly especially when things have felt hard to explain. If there’s a mental health condition involved, or something more complex with daily functioning, we take time to show how those things fit into an application. Not as a list of problems, but as a picture of what kind of support would help life feel smoother again.
A residential tenancy agreement might sound formal. But we break it down and go over what it means for someone stepping into a supported home. It’s not about signing papers fast. It’s about understanding what’s ahead before moving into it. Every step is one we’ve taken before, but we never treat it like a routine. Each person has their own timing. Some families want to move quickly. Others need space to think. We stay close either way.
Most people aren’t looking for just any house. They’re looking for somewhere that makes sense to their life. Somewhere that doesn’t feel temporary or too perfect to belong in. Somewhere that’s quiet when they need quiet, and steady when their days aren’t. That’s what we look for too, not just available properties, but the ones that feel right when someone walks through the door.
We take time to see the person, not the placement. We look at how they spend their time, how they wind down, what spaces feel calm to them. It’s not about big checklists or filling a vacancy fast. It’s about paying attention to what settles a person and what doesn’t. Some want a room at the back of the house where it’s quieter. Some prefer being closer to the kitchen. Some want to be around others but not in the middle of things all day. These things matter. They guide what we search for.
We talk with property managers, but only to help shape housing opportunities that make sense. We explain tenancy agreements so people know what they’re agreeing to. We don’t rush visits. Some people walk in and know right away the place isn’t for them. That’s okay. We don’t push. We keep looking. Because the wrong home, even with the right support, can still feel wrong.
It usually depends on the person and what they need help with, but there’s often support for things like getting ready for the day, keeping the space clean, help with meal preparation, sorting medication, or making sure appointments aren’t missed. The support doesn’t look the same for everyone. Some people need someone close by most of the time, others only now and then. It’s not about doing things for someone but doing things with them so life feels less overwhelming.
It’s a house shared by people who each get their own room, and the support is shaped around what each person needs. Some people join in for meals, some don’t. One person might like quiet mornings, another likes having music on. Everyone’s got their own way of doing things, so it’s not about making everyone follow one routine. The staff notice those things and shape the day around them, quietly and without turning the house into a schedule. It’s a living space, not a service centre.
Yes, being involved in the community is part of it when the person wants that. It might be going to a nearby group, joining a program, volunteering, or even just walking around the neighbourhood more often. Some people haven’t had that kind of thing in their life for a long time, so we don’t rush into it. When they’re ready, we help them connect with local community resources slowly, in a way that doesn’t add pressure. It’s more about being included than being busy.
There are a few, and it can get confusing at first. SIL is one kind, but there’s also Specialist Disability Accommodation and other short-term setups. What someone is eligible for depends on their needs, what kind of funding they’ve got in place, and what kind of living environment they’re looking for. We’ve walked through it with many families before, and we keep it simple when we explain it, so the person can make a clear choice without being overwhelmed by all the words and terms.
It’s usually not one big change but lots of small ones that build up. Having someone around who notices when the fridge is empty, or who can step in when routines start to slip. A place that feels like home, not just a service. Support that’s quiet and steady, not loud or rushed. When someone is in the right space, with personalised care that fits their way of living, things feel easier. Over time, that’s what lifts quality of life, not a program, but the way life begins to make more sense again.
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