NDIS Provider Collingwood

The Direct Care Model – Independence, Choice & Tailored Support in Collingwood

We do this through Support Network because we believe care should be more than routine assistance — it should be empowered and personalized choice and independence. Which is why we practice the Direct Care Model, a forward-thinking, participant-first model that empowers you to take control of your care through innovation.

But what does that mean for you? Traditional care structures typically see participants reacting to what they are offered in terms of who will support them, our model guarantees you the best fit with an independent caregiver that understands your individual needs, lifestyle, and preferences.

We do not believe in a cookie cutter approach to care. Each person is unique, with a distinct support system. You are not randomly assigned a caregiver with our direct care model. Rather, we only assign and introduce to you independent caregivers in Collingwood that meet best your preferences, making this process more personal, more adaptable, and much more significant.

Our trained and vetted independent caregivers are:

• Professionalised – Robustly trained in disability support, personal and clinical care and NDIS regulations.
• Caring and flexible — Willing to do all that is necessary, not just minimal care, to safeguard the emotional, mental and physical welfare.
• You are respected and maintained dignity – They give you all the assistance you need in exactly the most effective way for you.

It also provides continuity of care, so you won’t face new faces every few days. Instead you create a deep, trusting relationship with someone who knows you — your likes, your habits and your way of life.

Care for us isn’t only assistance; it’s about improving life in every way possible. That’s what the Direct Care Model does; it gives you choice, oversight in who supports you, but most importantly, it helps you live life on your own terms.

Together at Support Network, we’re not only delivering care — we are redefining support. Because with the right approach to care, it won’t just be about addressing needs — it will be about enhancing lives, promoting independence and ensuring that every person receives the dignity they deserve.

Are you ready to receive care delivered around you? Call us now on 1300 671 931 and let’s begin this journey together.

Compassionate Support for Every Condition – Care That Understands You

We believe care should be unique, as unique as the people we support. Each comes with its own challenges, strengths, uniqueness, and desire for real understanding. That’s exactly why we provide the tools to ensure that a person, wherever they are in their journey, feels valued, respected and truly cared for. Our support workers aren’t just trained professionals; they’re compassionate people who listen, adjust, and walk beside you through every step.

Arthritis Care

Arthritis can make even the simplest tasks a battle each day. The stiffness, the pain, the randomness of good days and bad days — it’s not only movement, you go on, it’s quality of life. With the extra gentle support of our carers, who are trained to the highest standard, you can stay mobile, cope with discomfort, and live independently. Whether that means helping you with your day to day tasks, coaxing you into some light exercise, or just ensuring you’re comfortable, we’re here to make every day just a bit easier and a whole lot brighter.

Autism Care

As autism is a spectrum condition, each person with autism experiences the world differently so, we approach it with you very much at the centre. We get sensory sensitivities, communication problems, the need for structure and familiarity. Our caregivers offer steady, patient, responsive support whether it’s for daily tasks, social interactions, or just to be a trusted member in your world. We don’t simply provide care—we provide a space in which you feel heard, respected, and understood.

Cancer Care

A diagnosis of cancer comes with uncertainty, fear and an entirely new set of challenges. But you shouldn’t have to do it alone. Our carers offer practical support and emotional reassurance to help make daily living easier. Whether it's assisting with appointments, medication management, and even personal care or being a warm hand to hold, we walk with you through every point along your journey. Because genuine care is not simply assistance — it is essentially ensuring that in every way that matters, you have your back.

Epilepsy Care

Unpredictability, with epilepsy, is usually the worst part. The right support in place brings peace of mind, knowing there is someone who knows how to respond calmly and effectively. At Access Care we provide caregivers who are trained to provide seizure support with both care and confidence ensuring that you feel safe, supported, and respected. We also assist with medication routines and daily activities, and in creating a lifestyle that balances minimising risks with maximising independence and security.

Heart Disease Care

But living with heart disease takes a little getting used to — a new lifestyle centred on health, balance and peace. Whether it’s meal planning, mobility or managing medication, our carers come with warmth and attentiveness. We help with the day-to-day but also instill good habits and an enjoyable, stress-free, manageable lifestyle. No, because taking care of your heart isn’t only about medical care — it’s about being assured there will be support every step of the way.

Huntington’s Disease Care

Huntington’s disease is a progressive disease, with gradual and sometimes sudden effects. And our care changes with the progress through the stages of the disease — so that every stage is met with dignity and understanding. We offer care that is patient, flexible and profoundly compassionate, whether we’re helping with movement, speech difficulties, emotional support for patients and families, or all of the above. We aren’t just there for help — we are there to preserve your independence for as long as possible and provide a steady hand when you need it most.

Mental Health Support

Mental health is intensely personal, so support should hardly feel intrusive or clinical—it should feel thougtful, patient, and comforting. Whether you are dealing with anxiety, depression, PTSD, or any other challenge, our caregivers offer non-judgemental and empathetic support to walk you through daily routines, make social outings, maintain your emotional well-being, and more. Sometimes care is simply having someone who listens, someone who actually cares and someone to make you feel less alone.

Motor Neurone Disease Care

Motor neurone disease is progressive, meaning that assistance must always change to face new battles. Our care team can help you with mobility, speech difficulties, everyday activities and emotional support to keep you as independent and comfortable as possible. We get that change is emotional, which is precisely why our support is less about hands-on help, and more about ensuring you always feel seen, heard, and valued through the entire process.

Muscular Dystrophy Care

Muscular dystrophy impacts mobility, strength, and daily function—but it must not impact your independence or dignity. Our devoted in-home caregivers help with mobility, exercise and personal care such that you never feel restricted but always feel adequately supported. We collaborate with you to establish a routine that promotes comfort, stability and emotional well-being, because after all, care isn’t merely about doing things for you — it’s about helping you continue to do the things you love.

Out of Hospital Care

Returning home from hospital can be daunting, but when the right support is available, it doesn’t have to be. To make your return home as easy and stress-free as possible, we will help you after surgery with post-op recovery and rehabilitation, medication and daily activities. Short term or long term, we will work with you to restore your confidence and independence so you feel safe and supported when leaving the hospital.

Parkinson’s Disease Care

Parkinson’s affects movement, speech and the courses of our days, but it doesn’t need to rob people of control, dignity or comfort. They assist you with mobility, medication, lifestyle adjustments, and anything else you may need, while ensuring that you retain as much independence as possible. Our team knows how hard it is to live with the condition; why we take only the most sensible and considered approaches to your care, and always individualize treatment.

Palliative Care

Palliative care is not mere symptom management—it is remaining comfortable, remaining at peace, remaining dignified, remaining so at every moment. Our caregivers help you or your loved one with pain management, emotional well-being, and companionship so that you or a loved one feels safe and comfortable. We handle the little stuff so leaves the simple lovely things of spending time, making memories, and being surrounded by love to you.

Dementia Care

Dementia can mean confusion, frustration and uncertainty, but it doesn’t have to mean losing a sense of self. As a result, our caregivers are kind and gentle with them while offering an environment with a clear and consistent routine, bringing comfort, security and dignity. Whether it’s providing memory prompts, assisting with daily activities, or just being there for companionship, we foster an environment where every individual feels cherished, comforted, and genuinely cared for.

NDIS Services Tailored to You – Care That Puts Your Needs First

We are committed to changing lives, expanding opportunities, and ensuring that every individual feels valued and embraced. We focus on listening, comprehending, and caring with such attention that it impacts lives. From companionship and everyday assistance to specialized care, we deliver with kindness, dignity and unwavering commitment.

Home Care Support

When it comes to wanting to age well within the comfort of your own home, there’s no place like it—and with our home care services, it stays that way—safe, comfortable, and with all the support you need. From assistance with daily routines, meal preparation, or just having a companion to talk to, our caregivers offer the utmost in gentle, professional, and reassuring support—delivered straight to your front door. We ensure home isn’t just a place you live, but a place you thrive, feel comfortable, and a place where you are able to continue to age in place, on your own terms.

Daily Living Support

Life isn’t just about getting through the day — it’s about enjoying it, feeling powerful and having your independence. Our caregivers do not come to take over, but to help you do what you love. Whether it be: getting dressed, preparing a favourite dish, upholding daily responsibilities, we do so with care, saving grace, patience, honour and dignity. You decide how much or little help you need and we’re there — always ready to lend a hand without taking the reins.

Domestic Assistance Support

A clean, orderly environment is not only about appearances—it's about comfort, wellness and peace of mind. From light housekeeping, laundry, kitchen and everything in between, our caregivers do the chores so you can focus on living! We’re here to keep your home a place of ease and relaxation, not stress and effort.

24-Hour Care

Some days require extra help. Some nights are easier if you know someone is there. We offer round the clock care so help is always 24/24 and all week long. Whether it’s medication management, helping with mobility or simply the comfort of a familiar presence, we enable caregivers to provide around-the-clock care that is both seamless, comforting and reassuring. Because when care is really, really needed, it shouldn’t be limited in any way — it should come with dependability and peace of mind, wherever and every hour of the day.

Personal Care

We understand that personal care is personal — we treat it that way. Sensitively, respectfully, and professionally, we assist with personal care, such as bathing, dressing, and grooming, while you are in charge. Care is not about doing everything for someone — it’s about doing it with them, in a way that preserves dignity and independence. We attend to the necessary assistance with advice that you still feel respected, valued, and comfortable.

Overnight Care

Night should be a time for rest, not worry. Be it help with medications, a little assistance through a long night, or just a calming presence to offer reassurance — our overnight care plan means you’re never alone when it matters most. And sleep soundly, knowing a trained caregiver is nearby, prepared to help with any need that arises. Because real care is not about when the sun is up — it’s about being safe, comfortable and supported at all hours.

Disability Care

Disability does not define you — it is just part of the journey. At this stage, we offer you a more individual care plan that we customize around your ability, your goals, and your preferences. Whether your needs are for assistance with mobility, daily activities or simply to ensure that everyday life remains as fulfilling and accessible as possible we provide the level of support you require, never restricting your potential. Because care must never be about barriers — it must be about possibilities, confidence and experiencing life without barriers.

Disability Support

Having a disability does not mean sacrificing quality of life — it means having the appropriate support systems in place to live as fully and independently as possible. We are focused on helping you build confidence, become independent, and ensure you have access to the support you require. You don’t have to fit into a system; you don’t have to be ‘done unto’; we work with you, not for you — we design care that is flexible, empowering, true to you and what you want.

Complex Care

As care needs become more complex, attention to detail is paramount. Our caregivers are equipped to care for even the most complex health conditions with expertise and compassion. Like advanced medical support, rehabilitation aid, and the management of numerous care points; it can all be overseen by us with precision, professionalism, and great compassion. Because complex care should never be clinical — it should be human, tailored, and community-driven.”

High Care

Care at this elevated level requires dexterity, grace and a devotion to preserve and protect comfort and health. We have specialized teams that view patients with serious health challenges through a clinical lens and provide comprehensive care addressing every medical, personal and emotional need. Whether through mobility assistance or more specialised support we ensure that each person we support is afforded the thoughtful, attentive, and individualised care that they deserve.

Participation in Social and Community Activities

Life isn’t merely about routine — it’s about connection, engagement, being part of the world around you. Our caregivers help facilitate social outings, group activity, and community involvement to keep you active and engaged in a way that is natural and rewarding for you. From attending events, joining clubs, or just getting outside; we make sure life is interesting and feels good and a full experience.

Behaviour Support

Behaviour is often a form of communication, so we offer patient, skilled and informed support. Our behaviour support services are designed to create a safe, supportive, structured environment where an individual feels seen, heard and valued. Specialist strategies and compassionate care help you find guidance that releases well-being and emotional stability so that individuals have the confidence and calm in adapting to challenges.

Contact Us – Let’s Talk About the Care You Deserve

Finding the right disability service provider isn’t just about ticking boxes—it’s about knowing that the care you receive is built around you. At Support Network, we offer a wide range of services, from personal care services to household tasks, from community participation to recreational activities, ensuring that you or your loved ones are supported every step of the way.

Our dedicated team is committed to delivering quality care that truly makes a difference. Whether you’re looking for aged care services, personal activities, or exceptional disability support, we’ll work with you to create personalised care plans that suit your lifestyle, needs, and goals.

Let’s build a supportive environment where independent living isn’t just possible—it’s encouraged. Whether it’s help with life skills, community services, or disability assistance services, we’re here to make sure you receive the care that fits your journey.

Call us today on 1300 671 931 and experience comprehensive services that go beyond just support—they empower, uplift, and transform lives.