NDIS Provider Southbank (VIC)

Why Independent Support Workers Matter – Personalised Care That Understands You

Care isn’t only about tasks, it’s about trust, connection and feeling understood. Having an independent support worker can be the difference between someone simply providing what is needed to go through each day and someone who makes care personal and meaningful. At Support Network, we know care is most effective when it’s individual by nature, which is what drives our support workers to do more than just help; they form connections, companionships and understand what the people they support truly need.

An independent support worker is not only there to assist with daily living, but they are there to empower the individual, promote development, and improve quality of life. Be it mobility, personal care, or life skills development, the right support worker enables individuals to live with confidence and autonomy.

We take great care to ensure that participants are paired with the caregiver that meets their needs, respects their lifestyle and understands their challenges. We also have support workers trained to support individuals with physical disabilities, neurological conditions, and chronic illnesses with care catered to their condition. We provide culturally compatible caregivers so that participants can be supported by someone who shares their language, traditions, and culture.

We offer more than just care at Support Network — we offer relationships that bring connection, comfort, stability, and quality of life. Be it disease-specific support, a cultural fit, personal assistance—everyone gets the attention and TLC that they deserve.

Need a committed support worker that understand you? Contact us now at 1300 671 931 and we can help you find the support you need.

Dedicated Support Workers for Every Condition – Care That Understands, Support That Empowers

Every person is different, and every condition needs different care. Support Network offers dedicated NDIS support workers trained professionals who are compassionate, patient and genuinely committed to assisting in making lives easier. Whether they need help with mobility, have complex medical needs, or just want someone to be reassuringly present, our caregivers provide condition-specific help to foster independence, dignity, and well-being.

We pride ourselves on providing a customised experience, matching a support worker to each participant based on their individual needs and challenges. Whether you need care, support and rehabilitation for a physical condition, a neurological disorder, or a degenerative disease, our care team is here to manage everything from dusting to trauma, with an expertise that is as practical as it is compassionate.

Arthritis care Support

Arthritis isn’t limited to the joints — it can change every element of daily life, from getting out of bed in the morning to holding a cup of tea to your lips. Our specialist arthritis support workers are there to help you get on with life, whether that's getting you moving, managing your pain or helping you with the daily routines that have become too difficult. We emphasize gentle support which helps participants to stay independent, while relieving their joint stress.

Autism Care Support

We think different, we experience the world differently. With structured routines, sensory-friendly support and social assistance tailored to an individual's unique needs, our autism-trained support workers ensure participants feel safe, comfortable and empowered. We partner families and individuals to create a care plan to promote internal growth, confidence, and interaction.

Cancer Care Support

A diagnosis of cancer can bring doubt, emotional turbulence and physical fatigue, but the right assistance can help tremendously. Our NDIS-registered cancer support workers help everyone with pain management, mobility care, medication schedules, emotional well-being, and maintaining a level of companionship and love for the day, therefore serving as a steady presence by your loved one’s side. Be it treating, recovering, or living with a chronic illness, we offer a care model that puts comfort and dignity first.

Epilepsy Care

Epilepsy comes with its own set of challenges, but with proper care people can live safe, fulfilling lives. Our epilepsy-trained caregivers offer seizure management, emergency preparedness, and personal support so that participants know that they have immediate, professional care when they need it. We aim to create a stable surrounding that better-secrets the independence with lesser real danger.

Heart Disease Care

Treatment of heart disease involves a combination of lifestyle changes and medications (or possibly surgery/treatments for more severe cases). Our specialist support workers are there to support with prompting medications, help with mobility, and lifestyle maintenance, enabling individuals to maintain a fulfilling, active lifestyle while managing their health.

Huntington's disease care

Personalised care is crucial as Huntington’s Disease can affect people physically and cognitively. Our caregivers administer adaptive support that grows with the condition, allowing for gradual provision of care. We help with mobility, communication, personal-care, and emotional well-being during any phase of the experience to make sure that participants feel comfortable and caring at all times.

Mental Health Support

Mental illness can be invisible, but for those who experience it, deeply felt. Helping individuals through issues such as anxiety, depression, PTSD, and similar challenges, our mental health support workers provide structure, companionship, and reassurance. We support our participants in regaining confidence, building coping strategies, coping with daily life, and finding a sense of control.

Motor Neurone Disease Care

Motor Neurone Disease (or MND) is a progressive disease that can impact mobility, speech, and the ability to complete daily functions; however, with appropriate care, a person can live with dignity and comfort for as long as possible. Our support workers help with mobility, communication supports, breathing aids, and personal care, meaning that from start to finish, participants have highly qualitative support.

Muscular Dystrophy Care

Muscular Dystrophy can restrict movement, but it doesn’t have to limit the quality of life. Our caregivers provide mobility assistance, help with physical therapy, personal care, and more, so that our clients can stay active, engaged, and as independent as possible. We target strength-building activities and adaptive support methods to focus on comfort and mobility.

Out Of Hospital Care

Leaving the hospital can be daunting, but with proper assistance, recovering can be comfortable and stress-free. The program meets the needs for individuals living at home (In-Home Care) or in a residential care setting (Out of Hospital Care) in nursing homes and rehabilitation hospitals and provides services in medication, wound care, mobility, and rehabilitation assistance, returning individuals to strength, confidence, and independence at home.

Parkinson’s Disease Care

Parkinson’s Disease impairs coordination, balance, and fine motor skills, yet with appropriate care, people can maintain productive lives. With NDIS trained Parkinson’s caregivers on hand to support mobility exercises to help control tremors, everyday living activities, and coordination of therapy speech, our participants have access to all the support necessary to maintain activity and engagement in the community.

Palliative Care

Palliative care is not only focused on clinical help — it is all about quality of life. Taking care of every single need assistance with safety and comfort Providing reassurance to individuals with life-limiting conditions, our caregivers deliver comforting, compassionate assistance to individuals when they need it most and to their families. From pain alleviation to companionship, we want to make sure that both our participants and their families are given the support they need in times of need.

Dementia Care

Dementia can present challenges like confusion, memory loss and anxiety, but with the help of the right support, there can also be reassurance, routine and familiarity. There, our dementia-trained caregivers promote structured routines, cognitive stimulation, and personal care, ensuring that participants feel safe, valued and supported at all times. We partner with families to design a care experience that is comforting, familiar, and trusted.

NDIS Services We Offer – Tailored Support, Exceptional Care

At Support Network, we recognize that caring is not just about helping others; it is about enabling a life filled with comfort, independence, and opportunity. At our trusted NDIS provider in Southbank, we provide comprehensive support services so that each individual has access to the highest quality of care based on their unique needs.

From aiding with daily activities and providing 24/7 support to assisting with mobility and facilitating community participation, our team of passionate support workers will strive to make your everyday more manageable, safer, and enjoyable.

Here’s how we make a difference through our personalised services:

Home Care Support

Home should always be a place of safety and comfort. Personalized Care With Compassion — Our home care solutions allow seniors to age in place, receiving the professional, compassionate support they need in their own homes.

Our caregivers provide services from help with meal preparation, light housekeeping, mobility assistance, and personal care, creating a safe, comfortable environment that enables participants to flourish in the place they love most.

Daily Living Support

Small daily tasks can seem like an insurmountable challenge for many. Daily living support to help participants navigate their day with confidence and independence.

Whether it be with grooming, dressing, meal preparation or mobility, our support workers offer gentle, respectful care, empowering individuals to live their lives the way they want to.

Domestic Assistance Support

A clean and organised home is important for well-being and tranquility, but this is hard to achieve for people with disabilities. Our domestic assistance services take care of all things home, so every participant has access to a fresh and welcoming space, without the risk of over-exertion.

From laundry and dishwashing to vacuuming and grocery shopping, our caregivers manage the daily responsibilities so that participants can concentrate on what really matters.

24-Hour Care Support

Some people need ongoing, professional support because of medical conditions, mobility issues or high-care needs. Care for which your loved one needs is guaranteed with 24 hours presence of a caregiver next to him/her, providing reassurance and assistance any time day or night.

From medication assistance to repositioning for comfort, help with mobility or companionship, we make it a priority that no one ever feels alone on their journey.

Personal Care Support

Personal care is about more than hygiene each day — it’s about self-confidence, dignity and feeling good in your own skin. Our personal care support workers help participants manage their bathing, grooming, dressing, and toileting needs to ensure they are respected and comfortable in their own routine.

Our approach is caring, thoughtful, and tailored to each personal preference so that personal care is a positive, empowering experience.

Overnight Care Support

Our overnight care services offer reassurance and safety for those who need aide during the night. Whether assisting with toileting, repositioning, medications reminders, or emergency response, our caregivers are there to facilitate a sleep-filled, restful night.

For families, this service provides peace of mind that their loved one is taken care of, even when they’re unable to be there.

Disability Care Support

Having a disability doesn’t have to come at the expense of well-being. With your comfort in mind, our disability care service plan caters to your needs in ways that promote independence and self-confidence.

Whether it's mobility assistance, coordinating therapy, helping with personal care, or social engagement, our caregivers support participants in living life to its fullest based on their individualized needs.

Disability Support

We are not just another disability support service—we are devoted to helping individuals achieve their individualised goals. Our support workers make sure everyone has the necessary skills to live a life as fulfilling as they hope, whether that means learning something new, connecting with the community or getting help with day to day activities.

We place a strong emphasis on promoting independence and confidence in our participants, so they have the tools to continue to engage with the world as effectively as they can.

Complex Care Support

Others need more advanced care because of advanced medical conditions, rehabilitation needs or high-level disabilities. Our complex care programs provide participant-driven supports that meet their individual health needs.

We partner with healthcare providers, therapists, and family members to ensure holistic, value-based care that enhances comfort and quality of life.

High Care Support

The appropriate caliber of attentive, expert care is essential for patients with the most severe disabilities, chronic conditions, and intensive care needs. Our on-site high care services are for hands-on, round the clock support, providing the upmost hygiene and safety for our participants.

We help with everything from complicated medical routines to everyday mobility assistance, providing participants with the dignity and professional residential care they should expect.

Social and Community Participation Support

Having a community is necessary for mental health, self-confidence and general happiness. We offer social and community participation services that remind people to stay active, socialize, be with people and do the things they love to do.

From hobby groups to local events, volunteering, or simply a day out, our caregivers enable every participant to lead a socially fulfilling life.

Behaviour Support

Difficult behaviours can also prevent us from living a full and happy life. Through the provision of behaviour support services we aim to listen, guide, and deliver tailored strategies that achieve positive behavioural outcomes.

We partner with families, therapists and participants to create tailored behaviour management plans that support individuals in gaining confidence, enhancing self-regulation, and enjoying positive interactions with others.

Culturally Aligned Support Workers – Care That Feels Like Home

Care is not only providing help; it’s about being understood, respected and valued.” Culturally aligned support workers support participants at Support Network because we understand that culture is an essential part of comfort, conversation, and care.

It makes a big difference to have a caregiver who speaks your first language, knows your customs, and respects your cultural values, in terms of being able to build trust and comfort. Be it in culturally-specific meals, using your own language, or knowing what certain terms mean or don’t, we have the right organ at the right place for the support of each individual again the way we see fit and in a way that suits their identity.

We offer culturally matched support workers from the following backgrounds:

1. Arabic Support Workers – Providing respectful care, sensitive to Islamic traditions, languages, and cultural values.
2. Bangladeshi Support Workers – Familiar services with in-depth knowledge of capabilities in Bangladeshi culture and lifestyle.
3. Cambodian Support Workers – Helping with things like personal care, social interaction, and culturally appropriate assistance.
4. Chinese Support Workers – Providing assistance in home language and with a cultural lens.
5. Greek Support Workers – Understanding participants in a world of greek heritage and traditions.
6. Guyanese Support Workers – Bringing warm Caribbean sensation and culturally sensitive support to every-day care.
7. Indian Support Workers – Providing care in a manner that is consistent with Indian traditions, food habits and family structure.
8. Indonesian Support Workers – Offering culturally relevant support that aligns with Indonesian traditions.
9. Italian Support Workers – Italian-speaking caregivers who understand traditional values and lifestyle.
10. Nepalese Caregivers— Providing sensitive and culturally specific support to Nepalese delegates.
11. Spanish-Speaking Support Workers – Providing English-speaking care in a culturally competent manner.
12. Thai Support Workers – support provided in accordance with Thai customs, traditions, and communication styles.
13. Vietnamese Support Workers – Pairing participants with carers that speak Vietnamese and understand Vietnamese culture.

At Support Network, we understand that care should never seem foreign, but rather a warm, welcoming home. Supporting culturally aligned caregivers, we enable every participant to receive services that are technically and personally sound.

Contact Us

If you’re looking for comprehensive care that truly understands the needs of individuals with disabilities, we’re here to help. Our expert team provides a wide range of support services, from Aged Care to assistance with personal hygiene, mobility, and daily tasks, ensuring that every individual receives care that aligns with their personal goals.

With extensive experience in delivering exceptional disability support, we focus on helping participants engage in community activities, build independence, and stay connected through social activity. Whether it’s assistance with mobility or developing a plan that meets individual goals, we offer a comprehensive range of tailored support.

Reach out today to find out how we can support you in achieving a better quality of life. Call us at 1300 671 931.