NDIS Provider Richmond (VIC)

We don’t just hire anyone. All of our support workers must pass a strict selection process, which includes:

• Full background checks — making certain they comply with all safety regulations and requirements.
• Eligibility assessment in depth – confirmation of our qualifications and experience, and how we align to NDIS guidelines.
• Bespoke training – meaty training, teaching them to ensure they can help people with different needs and challenge them to do so with respect, patience and empathy.
• Continuing development – making sure that they keep up to speed with best practice in disability support.

We are not interested in tick box service; this is about finding the right support worker for the right participant, making sure it is a good fit, one which ensures comfort and builds trust. We personalise their care around the unique needs of each individual so that their care is not a disruption in their daily life but instead feels like a seamless extension of it.

We love the human touch, not just technical skills. Whether helping to complete daily tasks, engaging in the broader community, or simply spending time together, our workers develop relationships that matter beyond the immediate — they care. Because the heart is where support truly lives.

The Direct Care Model – Your Choice, Your Control

We know that the NDIS system can seem like an overwhelming maze of processes and rules, but it doesn’t have to be. This is where the Direct Care Model comes in, a more tailored, flexible approach to care and support. We came out against a cookie-cutter approach and decided to leave it up to you to decide who you receive support from, and how.

With the Direct Care Model you receive:

• More control over your care – You have say over who works with you, who you feel comfortable with, who you trust.
• Consistent and familiar support – No six-degrees of Kevin Bacon—just one person who knows you.
• More customized — be flexible in what you need to support your life, needs and ambitions
• Tighter connections – Create deeper relationships with a team who knows your liking and schedules.

We think it is best done in a way that is integrated into life. From assistance at home and in your community, to personal growth and development, our Direct Care Model empowers you to be in control every step of the way. It’s about ensuring your NDIS experience is easier, less stressful and tailored to your individual needs.

At Support Network, we want to inspire, not instruct. Because care shouldn’t be a burden, it should be a partnership, a bond of trust, respect and true empathy.

Personalised NDIS Support Services – Tailored Care for Every Need

Each family, relationship, and individual needs is unique, therefore our NDIS services are designed to be as flexible, person-centred and supportive as you need them to be. From 24/7 support, and assistance with everyday tasks, to specialised disability support, we provide a new seamless, happier life in Richmond.

We don’t offer services—we inspire independence, promote confidence and uplift dignity at every point of delivery. This is how we give back to our community:

Home Care

There’s no place like home and we believe that the best care is on your own terms. With our home care services, we can help people remain at home as they receive care according to their lifestyle routines. Whether it’s light housework, cooking, or mobility assistance, we’ll help you stay safe and stress-free in your own home.

Daily Living

From the time we get ready in the morning until we wind down at night, routine tasks can feel like so much effort. We help you through your day, from cooking to grocery shopping to personal hygiene to managing your day-to-day affairs. We train our support workers to promote independence by providing help where necessary, leaving you in control of your schedule.

Domestic Assistance

Nothing beats the feeling of getting a clean and well maintained home. We offer services for domestic help in all its forms right from vacuum cleaning, dusting, washing clothes to washing plates; we know how to keep your house easy and tidy. We are flexible around your schedule so that things get done in your life style—nothing is forced.

24-Hour Care

For people requiring ongoing assistance, our 24-hour care servicesprovide support whenever it is required, whether day or night. Our dedicated team of care specialists are here to help with overnight monitoring, mobility support, medication reminders, and more — 24 hours a day. This service is useful for individuals with complex needs or those who require additional supervision to keep them safe and healthy.

Personal Care

Personal care isn’t just about helping with daily hygiene — it’s about respect, sensitivity and maintaining independence. We have trained support workers who provide showering, dressing and grooming support in a gentle and professional mannerNLTOur trained support workers also assist with toiletingNLT

Overnight Care

Our overnight care services provide a sense of comfort and care to those who struggle at night, ensuring restful sleep for both the carer and the client. Nighttime companionship: Our team is there to help with mobility and medications or respond in a crisis, providing comfort and security through the night.

Disability Care

Just because you have a disability doesn’t mean you have to give up on the things you love. We aim to assist our clients to live independent and fulfilling lives through our disability care services. From supporting individual tasks, socializing or skill development, we build a network of assistance to grow confidence and independence.

Disability Support

Support Network offers more than just the basics with their disability support—it’s about helping enrich lives. We help people accomplish personal goals, progress towards meaningful activities, and establish social connections. Our team collaborates with participants and families, developing tailored care plans to ensure the support they get is truly in sync with their goals.

Complex Care

Others needed specialized medical and personal care that exceeded what you could find in ordinary help. The one-care type of consumer is for those consumers who have complex care services, meaning chronic conditions, disabilities, or health challenges that require them to have complex and meticulous professional assistance. Whether it be medication management, assistance with mobility or working with Healthcare Providers, we provide a seamless and compassionate care experience.

High Care

For those who need extra support, our crew provides 24/7 support to keep them safe, comfortable and well. This procedure is especially helpful for patients with progressive diseases or for those with significant impairments who need long-term support. We aim to simplify, secure and enrich everyday living.

Community Participation and Social Roles

Having a group of people around you is very vital for your mind and soul too. We also provide services that facilitate social and community participation that motivate you to go out and meet more people and engage in social activities that you love and enjoy. This means that whether it’s making sure that attending the local event, joining a club or even just for a coffee is an enjoyable and rewarding experience, we are there to give all the support required to ensure it is so.

Behaviour Support

We know that these behaviours can be disruptive at work and at home, but by managing the behaviour, we can mitigate the damage. Behaviour Support Our approach to behaviour support includes assessments to identify triggers, solutions to prevent maladaptive behaviours, and coordination of the support network. We work with qualified specialists to make sure the professional shapes and the working approach will provide safe and respectful way to every individual.

Culturally Aligned Caregivers — Care That Feels Familiar

Care is more than help; care is trust, comfort and true connection. That’s why we offer culturally aligned support workers, who not only meet professional standards, but also share language, traditions and values with those they support. This approach enables a much deeper level of understanding and makes care more personalised, meaningful and empowering.

When a support worker knows your culture, traditions and language, it helps shape the care you receive. It fosters a space in which people feel valued, listened to, and comfortable to be themselves while getting the assistance they require. This is all the more vital in a diverse community like Richmond, where the cultural practices of caregivers and participants alike only serve to reinforce their bonds.

Here’s how our culturally aligned caregivers impact lives:

• Arabic Support Workers – Providing care with deep cultural understanding, ensuring that traditions and customs are respected while offering essential support.
• Bangladeshi Support Workers – Offering assistance with language familiarity and traditional values, making care more comfortable and accessible.
• Cambodian Support Workers – Understanding Khmer traditions and cultural nuances, ensuring individuals feel at home with the care they receive.
• Chinese Support Workers – Supporting individuals with a respectful and family-centred approach, embracing both Mandarin and Cantonese-speaking communities.
• Greek Support Workers – Bringing warmth, respect, and tradition into care, ensuring culturally appropriate communication and assistance.
• Guyanese Support Workers – Understanding Caribbean customs, food preferences, and traditions, making support more personable and reassuring.
• Indian Support Workers – Providing compassionate care with a deep appreciation for Indian traditions, languages, and dietary preferences.
• Indonesian Support Workers – Respecting cultural and religious customs, ensuring individuals feel comfortable and well-supported.
• Italian Support Workers – Offering personalised care with warmth and familiarity, keeping cultural values at the heart of support.
• Nepalese Support Workers – Bringing a community-driven approach to care, ensuring a sense of belonging and mutual respect.
• Spanish Support Workers – Helping individuals feel understood and valued, while offering support that aligns with cultural expectations.
• Thai Support Workers – Delivering care with a deep sense of respect, patience, and cultural awareness.
• Vietnamese Support Workers – Ensuring linguistic and cultural familiarity, creating an environment where individuals feel truly supported.

The Importance of Culturally Aligned Support

Care by one who understands their lifestyle improves familiarity; hence strengthens trust. Simple things, such as speaking the same language, understanding dietary restrictions and being aware of cultural norms, affect how care is received in a deep way.

This also promotes emotional well-being, providing ample opportunities for connection and reducing feelings of isolation and discomfort. Whether that’s through shared meals, conversations in a familiar language or recognition of religious customs, culturally aligned caregivers do more than offer assistance — they provide companionship that resonates.

Specialist Support for More Complex Conditions – Caring, Expert and Individualised Care

We at least know every health condition has its challenges. This is why we have dedicated support workers who are trained to provide more than just support, but understanding, time, patience and genuine care. Be it overseeing day-to-day symptoms, helping with mobility challenges, or giving emotional reassurance, our team is always ready to deliver the appropriate type of care, at the right time, in the right way.

Arthritis Care Support

Living with arthritis means that even the simplest tasks can be a challenge. As does everything from stiffness to pain to reduced mobility that makes independence trickier — a challenge our compassionate support workers solve by helping ease that struggle. We provide support during light movement, pain management practices, modifications around the home, and assistance with personal care routines to facilitate a comfortable and engaged lifestyle. Getting out into the community, as well as just moving easily around the home, are essential in ensuring daily life isn’t defined by arthritis, and we’re here to help!

Autism care Support

We give the needed support to individuals with autism, which needs to be done using a thoughtful, personalised approach. Our support workers implement structured routines that provide stability, alongside weekly activities that encourage social interaction, communication skills, and sensory-friendly spaces. We explore triggers, likes/dislikes, comfort levels, and work to make sure each individual feels safe, heard, and appreciated. As Richmond is a sprawling and diverse area with its fair share of community spaces that can be overwhelming, our team provides the nuanced support level to ensure that people have the space to live and explore the world on their own terms.

Cancer Care Support

A cancer diagnosis poses physical, emotional and psychological challenges. Our compassionate support workers help with daily living care, mobility support, nutritional care and emotional wellbeing, keeping people where they feel most comfortable and as independent as possible. From light housework and medical appointments to emotional support, we provide empathic, professional care that will adjust as the individual’s needs change.

Epilepsy Care Support

Epilepsy is unpredictable, and that is why our team lifestyle proactive and responsive care. All of our support workers are trained to identify seizure triggers, help with first aid and support after a seizure, so that people feel safe at home and in the community. We also assist with medication management, lifestyle changes and mental wellbeing, delivering peace of mind and independence.

Heart Disease Care Support

Heart disease management involves conscientious lifestyle changes and medical backing to help you achieve your goals, and as your team, we're ready to help you every step of the way. We help people stay on track to heart-healthy habits, from nutritional advice and mild exercise to stress management and medication compliance. Our caregivers partner with health care professionals to ensure that individuals receive the appropriate level of support, so they can live a full life while minimizing health risks.

Huntington’s Disease Care

Huntington’s disease impacts movement, cognition and emotions and requires specialist care. Our support workers assist people with managing symptoms, remaining independent for as long as they are able, and handling the emotional side of the condition. From helping with mobility to speech or providing a calming presence, we make sure each individual is supported and empowered.

Mental Health Support

Our team provides personalized guidance on things like daily structure, meaningful interactions, nervous system regulation, and emotional well-being. We build a safe space for people to be themselves, delivering all of the care, respect, and support that they need to grow.

Motor Neurone Disease Care

MND is a condition that impacts movement and muscle function, meaning that everyday things and movement become increasingly difficult. Our skilled support workers offer practical help with personal care, communication equipment, and mobility devices, helping individuals stay comfortable, dignified, and independent for as long as possible. In a busy place like Richmond, where access can often be difficult, we provide people that may need assistance with the correct tools to be able to travel independently in their surroundings.

Muscular Dystrophy Care

The most common type of Muscular Dystrophy is Duchenne Muscular Dystrophy, it brings progressive muscle weakness. We help individuals keep as much mobility as possible, and our support workers will assist with mobility management, physical therapy routines and personalised care plans. Adaptive life skills между лавинами, которые вы получаете, чтобы справиться со жизнью.

Out of Hospital Care

While coming home after a hospital stay can be a relief, it can also be overwhelming, especially if ongoing care is needed. Our Out of Hospital care offers the security that a person is healing safely, following medical directives, and getting help with mobility, wound care, and everyday essentials. We collaborate with the medical professionals to make sure the transition is as seamless, stress-free, and safe as possible.

Parkinson’s Disease Care

Parkinson’s impacts movement, speech and coordination, but, with the proper support, people are able to keep a strong sense of independence. Our caregivers provide medication reminders, moving help and daily routines to ensure that individuals feel safe and secure and confident. Whether that’s assisting with balance, motivating physical activity, or providing emotional comfort, we’re here to make the process easier and more rewarding every day.

Palliative Care

Palliative care is not merely about medical intervention — it is about relief and dignity and the emotional comfort of facing the inevitable with as much freedom from pain, physical and mental, as can possibly be offered. Our support workers focus on pain management and companionship, delivering gentle, respectful care and emotional support to both individuals and their families. We work toward ensuring that those we care for are treated with the kindness and understanding so they can feel safe, respected and assured.

Dementia Care

Dementia has particular challenges, including problems with memory and cognitive function and emotional well-being. Our trained support workers are respectful, patient and promote independence, ensuring that recipients feel secure and at home in their own environment. We focus on structured routine, memory-enhancing activities, and emotional connection, assisting the person retain a sense of identity and engagement.

Contact Us – Let’s Talk About Your Support Needs

Finding the right Disability Support Services can make all the difference in creating a supportive environment where individuals with disabilities feel understood, valued, and empowered. Whether you’re looking for a service provider that offers a wide range of personalised care options or just need guidance on the best way to improve your quality of life, we’re here to help.

We provide a range of services tailored to meet the needs of people with disabilities, ensuring they have access to experienced team members who genuinely care. From mental health services to daily living assistance, we help individuals build an independent life while staying connected to a vibrant community.

If you’d like to learn more or visit our nearest office, reach out to our team of professionals today. Whether it’s through a quick call, a visit to our partner office, or a simple chat, we’re here to make things easier. Let’s find the right support together. Call us at 1300 671 931 to get started.