Our coordinators know the provider network across Wollongong and the Illawarra, and can link you to the right support, even where local provider coverage is limited.
Find the Right Support Call 1300 671 931
Get in touch with our team. We'll listen and understand your needs.
We'll work with you and your Support Coordinator to understand your goals.
We'll connect you with experienced support workers and services that fit.
Wollongong is the central hub of the Illawarra and one of the largest cities in regional New South Wales, with a large number of NDIS participants across the northern suburbs, the city, Shellharbour and Kiama. As a regional centre, it’s smaller than Sydney, which means knowledgeable coordination is really needed, because fewer providers serve it.
The Illawarra’s geography, a narrow coastal strip between the escarpment and the sea, means high population density but uneven provider coverage between the northern suburbs, the city centre, and the growing south around Shellharbour and Dapto. A local point of contact who knows which services have real capacity can help you beat the regional waitlists.
Our coordinators help Illawarra participants connect with the right providers and bring their plans to life, from the northern suburbs, to the Wollongong CBD, through the University precinct, to Dapto, Shellharbour and Kiama.
Areas we serve include Shellharbour, Dapto, Kiama, Corrimal, Warrawong, Figtree, Unanderra, Albion Park, Fairy Meadow and Port Kembla.

Use the approved participant-focused copy explaining Support Network works alongside participants, families and professionals to connect people with the right supports.
Find experienced and reliable support workers to help you achieve your goals.
Access professional nursing and clinical support when you need it.
Build confidence, connections and independence in your community.
We work alongside your existing team to deliver more complex support needs.
The right level of support depends on your needs and goals.
Best for participants who need help understanding their plan and getting connected.
Best for participants who need ongoing support to coordinate services and providers.
Best for participants with more complex needs who require specialist support.
Fewer than in Sydney, which is exactly why a support coordinator is useful here. We know which Illawarra providers have capacity and where, and we can look to neighbouring regions as well.
The entire area, from the northern suburbs to Wollongong and on to Shellharbour, Dapto and Kiama. You get the same service in person or remotely, wherever it’s useful.
No. If support coordination is included in your plan under Capacity Building, you don’t pay extra, and you won’t receive an invoice unless you’re self-managed. It doesn’t come from your core supports.
Level 1 is Support Connection ($80.06/hr for 2025-26), a lighter touch for connecting to services. The most common level is Level 2, Coordination of Supports ($100.14/hr). Level 3, Specialist Support Coordination ($190.54/hr), is provided by more qualified practitioners for people with complex needs or high risk.
Yes. If you have support coordination in your plan, you don’t have to stay with a coordinator you’ve been assigned, and you can switch if they aren’t a good match.