Support Network has been a highly efficient way to organise home care support services for my 86 year old father
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Great Value
Local Provider
Culturally Matched Support Workers
Nurse On-Call
Housework, organising transport, gardening, meal prep, chores, activities.
Showering, hoist transfer, exercise assistance, palliative care, 24 hr support, complex support
Wound care, medication management, respite support, 24 hr care, complex care.
Occupational therapy, psychology, physiotherapy and speech therapy.
Support for complex needs, behaviours and conditions
Tailored support & clinical support for complex health needs.
Create a team to support with all your requirements
Support to achieve positive solutions & change
Plan Management
Behavior Support
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Support Coordination
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Support Network has been a highly efficient way to organise home care support services for my 86 year old father
The customer support team is incredibly responsive. They helped me navigate the platform and answered all my questions quickly.
My support worker goes above and beyond every single day. I never thought finding such dedicated help could be this easy
The fact that Support Network works seamlessly with NDIS is a huge plus. It’s made accessing support services so much more straightforward
It’s refreshing to find a platform that priorities both safety and quality. I wouldn’t go anywhere else for support services
Support Network connected me with a support worker who assists with everything from personal care to community engagement, making my daily life much more manageable.
Knowing that all support workers have undergone police and Working With Children Checks provided me with peace of mind when selecting care for my loved one.
Highly recommend, made finding the right support workers easy
I've been using support network for 3 years to help me find skilled and reliable support workers. Tanish and his team have developed an excellent database that makes finding and contracting workers simple and due to thier vetting process and recruitment style, I've been able to make sustainable working relationships with thier staff which give my clients continuity and allows them to really feel a part of my team! .... cannot praise support network, Tanish and his team high enough!
Support network helps my business to find quality support staff
There’s something deeply empowering about having a say in how your care unfolds — especially when that care touches every part of your daily life. For many older Australians, self-managing their home care package offers a quiet kind of freedom. It’s not loud or showy — just deeply personal. It’s about dignity. It’s about keeping your voice at the centre of decisions. And here in Port Macquarie, where community and independence go hand in hand, it’s a choice that feels right for many.
At Support Network, we understand that no two lives look the same — so why should care be any different? That’s why we’re proud to walk beside those who choose the self-managed path. As a trusted, NDIS-approved service provider, our role isn’t to take over — it’s to make sure you never feel alone as you take the reins. You remain in charge of your care decisions, but we remain in the background, helping you meet the administrative, legal, and funding requirements that keep everything moving.
Self-management isn’t for everyone, but for those who are ready — it’s transformative. You choose your own care workers, set your own schedule, and direct your own funds. If something doesn’t feel right, you can change it. If you need a different kind of help, you can reach out and adjust. It’s not about navigating the system alone; it’s about steering with clarity, with someone trusted always within reach.
More people in Port Macquarie are choosing this path because it brings care back to what it should be: personal. You’re no longer handed a care plan and told to follow it. You shape it. You lead. And we follow your lead — providing quiet, compliant support behind the scenes.
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A Self-Managed Home Care Package gives you full control over how your government-funded aged care services are arranged. Instead of working through a traditional provider who organises everything for you, self-management allows you to take the lead. You choose who supports you, when they come, and how your care budget is spent. And with that control comes something many older Australians have been asking for — real choice.
At its heart, self-managing isn’t about taking on more — it’s about taking back what matters. You decide who walks through your front door. You choose carers you trust, and you schedule services when they suit your life — not someone else’s calendar. For many people, this level of control brings renewed purpose and peace of mind.
But you’re not left to manage it all alone. That’s where we step in. As your NDIS-approved partner, we take care of what happens behind the scenes compliance, government requirements, funds tracking, invoicing so you can focus on living well, not paperwork. You stay in charge of the care, while we quietly ensure everything runs smoothly.
Here’s why more people in Port Macquarie are choosing to self-manage:
For those who want to stay active in their own care journey to lead, not follow — this model is creating space for something truly powerful: care that’s built around your life, not the other way around.
When it comes to your care, the freedom to choose who steps into your home — and into your daily life — isn’t just a nice idea. It’s essential. The ability to decide who supports you, how they help, and when they come around, gives you back something many people feel they’ve lost in the system: personal control. And that changes everything.
With a self-managed Home Care Package, you’re not just handed a list of services. You’re invited to create something that feels like your care, not just care. You can match with carers you trust, people who understand how you like your day to flow, who respect your space, and who step in with care — not just skill. We quietly stand by your side as you build that team around you, connecting you with professionals who are trained, kind, and ready to support — in the way you want to be supported.
Let’s walk through the kinds of support you can choose from — and how each carer plays a meaningful role in making every day more manageable, more comforting, and, simply, more you.
Home isn’t just where you live — it’s where your memories are, where your favourite cup sits, where routines bring comfort. Our carers respect that deeply. They don’t come in to take over. Instead, they offer gentle help — tidying, meal prep, watering plants, even just sitting down for a chat while folding clothes. It’s support that fits into your home without disrupting its rhythm.
There are some tasks that feel small until they pile up — getting dressed, brushing your hair, warming a meal, keeping track of time. Our carers assist with those moments quietly and respectfully, never rushing, never assuming. They learn how you like things done — and they follow your lead. These aren’t just tasks to tick off — they’re part of your day, and they’re handled with care.
Dusting. Dishes. Washing. Things that used to feel easy might feel more tiring these days — but that doesn’t mean they don’t matter. A clean, tidy space can lift your spirits, and our domestic carers help you stay on top of things without taking away your independence. You choose the kind of help you need, and we’ll match you with someone who respects your space and your routines.
Sometimes, care is needed all day and all night. Whether it’s due to a medical condition, advanced age, or simply the need for reassurance, our 24-hour carers are trained to be present and calm throughout the day — and through the quiet hours of the night. They assist with everything from medication to mobility to emotional reassurance, always with a steady hand and a kind heart.
Personal care can feel deeply vulnerable — which is why we only send in carers who are gentle, respectful, and emotionally aware. They assist with bathing, toileting, dressing, and grooming with patience and dignity. And because you choose who provides this care, you always feel in control, never exposed or hurried. That’s the difference self-management makes.
Nights can feel long, especially when you’re alone or dealing with health concerns. Our overnight carers stay close by to ensure you’re safe and well. Whether you need help turning in bed, managing medications, or just knowing someone’s there if you call — they bring calm into the night.
Living with a disability shouldn’t mean adjusting to a rigid care system. Our carers adapt to your needs, not the other way around. Whether it’s support with mobility, communication, or managing daily life with physical or intellectual challenges, we match you with someone who’s not just trained — but thoughtful and patient.
True disability support means more than just helping out. It’s about encouragement, empowerment, and treating every moment with respect. From supporting community access to helping with life skills, our carers work with you, not just for you — recognising that you lead the way, always.
Some people live with medical complexities that require precision. That could mean PEG feeding, catheter care, wound management, or assistance with specialised equipment. Our carers are experienced in this level of care — but they never lose their warmth in the process. They’re gentle, thorough, and respectful in every movement.
When the needs are high, the emotions can be too. Our high care carers are trained to handle more advanced or intensive requirements — whether due to age, illness, or other factors. But their greatest strength is how calmly and kindly they move through the day. They know how to care without making it feel clinical.
Being cared for doesn’t mean being cut off from the world. Whether it’s going to a class, walking by the beach, joining a group, or just having a coffee at your favourite café — we support you in getting back into your community. Our carers don’t just accompany — they encourage, making sure you never feel like a burden for wanting connection.
Some people need carers who understand behaviours that come from trauma, stress, or cognitive changes. Our behaviour support team is trained to listen beyond the action, helping families and individuals find calmer ways to manage frustration, confusion, or emotional overwhelm. The goal is never to control — it’s to support, gently and consistently.
There’s something reassuring about knowing the person beside you understands. Not just the diagnosis, not just the checklist of care needs — but the lived reality of it. The frustration, the slowness, the unpredictability. When you self-manage your care, having the right people around you can be the difference between simply coping and feeling genuinely supported. We help you build that kind of care — where each condition is met with knowledge, but more importantly, with kindness.
Whether you're caring for yourself or someone you love, we make it easier to connect with carers who are not just qualified but emotionally present. Below are some of the specific conditions we support — not from a clinical distance, but from a place of real understanding.
There’s no rushing arthritis. It has its own rhythm — some days are slow, some are harder. Our carers are patient, respectful of your pace, and trained to offer support that eases joint strain while helping you move through your day. Whether it's dressing, walking to the mailbox, or stirring a pot of soup — we’re there, without rushing or hovering.
Autism isn’t a one-size-fits-all condition — and we treat it with the nuance it deserves. Our carers work alongside individuals of all ages, helping create safe routines, respectful communication, and quiet encouragement. We prioritise calm, consistency, and sensory awareness. We listen more than we speak, and we learn from you — not the other way around.
Cancer changes a lot — energy, appetite, mood, even relationships. What you need most is often quiet support, not big gestures. Our carers are calm and present, helping with meals, rest, hygiene, and transport. And when it’s time to rest — really rest — they step back and simply keep you comfortable. You’re not alone in this.
Living with epilepsy means knowing your environment and the people in it are safe. Our carers provide that quiet backup — alert, calm, and prepared to respond if needed. They’re trained in seizure response, yes, but they also understand how to move through the day without creating fear or fuss. They bring peace of mind, not tension.
Heart conditions often come with lifestyle changes — slower movement, more rest, careful monitoring. Our carers adjust to that naturally. They’re trained to spot fatigue, assist with medications, and help you manage your routines at your pace. No pressure, no assumptions — just someone steady beside you when things feel uncertain.
Huntington’s can be unpredictable. It affects thinking, emotions, and motor skills all at once — and that can feel overwhelming. Our carers are specifically trained for this, supporting with safety, behaviour, and emotional regulation. But more than training, they bring compassion — the kind that makes the hard days less isolating.
When you’re living with anxiety, depression, or other mental health challenges, sometimes what helps most is presence. Someone who doesn’t try to fix everything, but who’s just there. Our carers are quiet listeners. They help bring structure to the day, remind you to eat, take a walk, speak gently. They show up — especially when motivation is hard to come by.
MND affects more than the body — it can impact confidence, communication, and peace of mind. We provide carers who are highly trained in mobility assistance, feeding, and respiratory support. But what families often remember most is how gently they speak, how carefully they move, and how attentive they are to the unspoken.
With progressive conditions like Muscular Dystrophy, care must evolve with you. Our carers work with people at different stages — from minor mobility help to full physical support. But they never take away your agency. They listen, adapt, and make sure you feel involved in every decision. Always.
Returning home after surgery or treatment can be unsettling. You want comfort, but also someone who understands what’s needed. Our carers help with wound care, medications, and physical recovery, but also with the emotional shift that comes from leaving the hospital behind. We help you rebuild routine, gently.
Parkinson’s can bring tremors, stiffness, and anxiety — but familiarity helps. Our carers get to know your patterns, your voice, your pace. They don’t rush you. They assist with movement, dressing, eating — always letting you set the rhythm. When your body feels unpredictable, we help bring back a sense of control.
Palliative care isn’t about giving up — it’s about comfort, dignity, and peace. Our carers focus on pain relief, personal care, emotional presence, and helping families navigate difficult moments. We honour silence, we offer gentle hands, and we provide support that feels respectful rather than clinical. This stage of life deserves deep kindness — and that’s what we bring.
Dementia care is delicate. It’s not just about memory — it’s about trust, safety, and predictability. Our carers are trained in behaviour management and redirection, but more importantly, they learn your routines, your favourite songs, your small habits. They create moments of connection in places where others see confusion. And they do it without judgment.
For many people, the idea of self-managing a Home Care Package can feel a little overwhelming at first. Not because they don’t want the freedom, but because they worry about how they’ll keep up with everything — the invoices, the budgets, the rules. That’s exactly why our platform was built — to take that pressure away and make the process feel calm, clear, and completely manageable.
When you join Support Network, you're not left to navigate a sea of forms or confusing spreadsheets. You get access to a user-friendly online platform where everything you need to manage your care is right there — no guessing, no digging through paperwork. It’s designed for real people, not tech experts.
Here’s how we make your self-management journey simple and stress-free:
You’re not just given the tools — you’re shown how to use them. And if you ever get stuck, our support team is only a phone call away. Because true independence isn’t doing everything alone. It’s having what you need to feel confident doing it your way.
Choosing to self-manage your Home Care Package isn’t just about saving money or avoiding red tape. It’s about stepping into your own story — deciding what support looks like for you. Here are just a few of the reasons people across Port Macquarie are making the shift — and why so many are glad they did.
Self-managing isn’t just an administrative decision. It’s a declaration: This is my care, and I get to shape it. And that, in itself, is powerful.
If you’re here, chances are you’re thinking about care — not just the kind that checks boxes, but the kind that feels right. Maybe you’re navigating package funds for the first time, or wondering what kind of in-home care services could ease those everyday moments. Or maybe you're simply hoping to find a care provider who listens before they speak.
We won’t rush you. We take the time to understand your needs — whether it’s meal preparation, support with basic care, or help from our dedicated team of health providers and allied health professionals. You might need someone to assist with household tasks, or perhaps you’re looking for advice on clinical care and how it fits with your current package level.
Wherever you are in your journey, we offer more than services — we offer real people with a wealth of experience, quiet understanding, and a commitment to go the extra mile. You don’t need to figure this out alone. We’ll walk with you. Let’s talk — and together, we’ll create a plan that supports not just your needs, but your peace of mind.
There’s no one-size-fits-all here. We offer a comprehensive range of support — things like healthy meals, help with everyday tasks, or even more complex clinical care. It’s all shaped to suit your comfort, your pace, your preferences.
We take matching seriously. Through our comparison service, you’re able to meet, speak with, and select from a team of caregivers who reflect your values. Whether you’re seeking someone culturally familiar or someone gentle with dementia care — you get to decide.
Yes, and in a way that doesn’t overwhelm. Your care manager will help keep your package funds on track while you focus on living well. We also guide you through how to use those funds — for personalised care, clinical support, or even an aged care concierge if needed.
Absolutely. We’re here before, during, and after your meeting with the Aged Care Assessment Team. Our experienced team can break down what it all means and help you move forward with clarity — no jargon, no pressure.
To us, it’s never just about ticking off a range of services. We work with heart — building real connections and offering person-centred care that genuinely fits your life. You’ll feel it in the little things — the conversations, the flexibility, the way your care grows with you. It’s not just about what we offer. It’s about how we show up.