What is a Self-Managed Home Care Package — and Why It’s Changing Lives

At its heart, a self-managed Home Care Package means you hold the reins. Instead of relying on a traditional provider to coordinate everything — the carers, the hours, the services — you take the lead. You choose who supports you, when they come, and how much you pay them.

It’s the same government-funded package. But the experience? Entirely different.

Self-management gives you back the flexibility to tailor your care around your life — not the other way around. Want to hire a neighbour you trust to assist with meals? Prefer a carer who speaks your language and understands your culture? Want to stretch your funding by choosing more affordable support workers? You can. And you should.

The emotional shift this creates can’t be overstated. Clients often describe feeling "lighter" — not just financially, but mentally. There’s peace of mind in knowing they’re no longer passive recipients of care, but active decision-makers. For families, it often brings a sense of relief too, knowing their loved one is truly being heard and respected.

We play the silent partner role in all of this. While you manage the day-to-day decisions, we handle the things that can weigh you down — the compliance, the financial reporting, the package oversight. We make sure you remain aligned with NDIS guidelines, your funds are being used properly, and everything is running smoothly in the background.

You remain in control — with the quiet confidence of knowing someone’s watching out for you.

Freedom to Choose the Right Carers for Your Life

Not everyone needs the same kind of care — and certainly not in the same way. Some people want help with small daily routines. Others are looking for someone to stay through the night. Many just want a familiar face who knows when to speak, and when to simply be there. That’s the heart of self-managed care: being able to choose the kind of support that actually fits the life you're living.

When you manage your Home Care Package through Support Network, you don’t just get funding — you get freedom. Freedom to decide which services you need, how often you want them, and most importantly, who provides them. Every person, every household, and every need is different. And that’s exactly why our carers don’t follow a script — they follow your lead.

Below is a look at the services we support — with carers who are handpicked for compassion, patience, and quiet dedication.

Home Care

This is more than just tidying up or helping around the house. Our carers step into homes with a sense of respect and calm. They understand it’s your space — not just a workplace. Whether it’s setting up breakfast, folding laundry, or having a friendly chat, we place the right person beside you — someone who brings familiarity, not just function.

Daily Living

Getting through the day can feel overwhelming when routines become tiring or confusing. Our carers support you through those everyday moments — meal preparation, dressing, reminders for medication, or simply staying on track. What makes them different? They listen first. Then they help.

Domestic Assistance

Support should never feel like intrusion. Our carers provide help where it's most needed — vacuuming, mopping, dishes, linen changes — while always maintaining your sense of privacy and choice. Many of our clients say it doesn’t feel like a service anymore, just someone lending a hand.

24 Hour Care

When support is needed around the clock, it’s not just about having someone present — it’s about presence that brings peace. Our 24-hour care team is built around continuity. No rotating faces. No rushed interactions. Just quiet, constant care that creates stability in your day and night.

Personal Care

These are the most sensitive moments — and they deserve carers who bring both skill and dignity. From bathing and grooming to toileting and hygiene support, our team is trained not just in best practices, but in human empathy. They know how to help without making it feel like help.

Overnight Care

Nights can be vulnerable — especially if you're recovering, living alone, or managing ongoing health concerns. Our overnight carers are there when silence becomes uncertainty. Whether you need someone alert throughout the night or simply nearby, our carers create a sense of safety while you sleep.

Disability Care

Living with a disability doesn’t mean life should shrink — it just means support needs to stretch. Our carers support individuals with a wide range of disabilities, always focusing on abilities rather than limitations. They’re trained to adapt, encourage, and provide care that feels empowering — not restricting.

Disability Support

This goes beyond daily assistance. Our disability support carers help you engage with your goals — whether it’s learning a new skill, managing therapy routines, or staying connected with friends and community. Their role is to support without overshadowing your independence.

Complex Care

When care needs go beyond the basics, you need a team that understands the details — and the emotions that come with them. Our complex care carers are experienced with feeding tubes, hoists, continence management, PEG feeding, wound care and more. But more importantly, they carry that skill with compassion. They know how to explain things, slow things down, and make sure nothing feels clinical or rushed.

High Care

High care needs often change quickly — and our carers are trained to move with them. Whether it’s assisting with mobility, chronic conditions, or advanced age-related challenges, they work closely with families and health professionals to ensure continuity of care without the rigidity of old systems. Their focus is always on comfort, dignity, and calm.

Social and Community Participation

Isolation is more damaging than we like to admit. That’s why we place strong, friendly, and understanding carers to accompany clients out into the community — for events, shopping, volunteering, or simply a walk through the park. These carers don’t just tick a box. They show up in ways that matter — and encourage clients to reconnect with life outside the home.

Behaviour Support

Some care situations require deep patience and specialist understanding. Our behaviour support workers are trained to respond with calm, structured guidance in moments of distress or uncertainty. They’re not there to control behaviour — they’re there to understand its root, respond with clarity, and create safer, more stable surroundings. Always with respect. Always without judgment.

Dedicated Support for Every Health Condition and Need

When someone lives with a health condition — whether it’s something they’ve had for years or something newly diagnosed — what they need isn’t just help. They need understanding. A slower pace. Familiar faces. Support that doesn’t just tick boxes but pays attention to how they feel that day, in that moment.

We don’t believe in general care. Because there’s no such thing as a “general person.” Behind every diagnosis is someone who still wants their morning done their way. Someone who needs to be heard, not handled. That’s why we work hard to place carers who bring more than experience. They bring presence. They know the difference between showing up and truly being there.

Below, we’ve outlined how we provide condition-specific care — shaped not by routines, but by real lives.

Arthritis Care

Pain has a way of creeping into the background of everything — especially with arthritis. Our carers understand the stiffness that comes with cold mornings, the fatigue after too many steps, and the frustration of fingers that used to work effortlessly. So, we slow down. We step in gently. Whether it’s helping someone get dressed, prepare meals, or simply sit comfortably, we’re not there to rush through a checklist. We’re there to ease the weight of each day, one small moment at a time.

Autism Care

Autism doesn’t ask to be fixed — it asks to be understood. Our carers meet each person where they are, not where someone else expects them to be. Some clients need consistent structure. Others need flexibility and space. Many just need someone who respects their rhythms and doesn’t speak over their quiet. We work with families to learn the best way forward, one connection at a time — never assuming, always learning.

Cancer Care

Cancer takes its toll long before treatment begins, and long after it ends. Our carers are there through it all — the silent fatigue, the waiting rooms, the moments where a small gesture of help becomes everything. We help with meals, appointments, medications — but more than that, we show up as steady support when everything else feels uncertain. We understand that on some days, care is practical. On others, it’s simply presence.

Epilepsy Care

Caring for someone with epilepsy means knowing that stability matters — and preparation is everything. Our carers are trained to recognise signs, manage episodes safely, and stay calm under pressure. But they also know when to step back, to let someone feel in control of their own life again. With quiet consistency, they bring comfort not just to the person living with epilepsy, but to the people who care for them, too.

Heart Disease Care

A heart condition changes the pace of life. Our carers don’t push. They adjust. Whether it’s help with daily tasks, support during recovery, or making sure medication is taken as prescribed, our approach is always measured, calm, and aware. We understand the emotional side of heart disease — the fear, the exhaustion, the need to feel safe in your own body again — and we make space for it all.

Huntington's Disease Care

This is a condition that slowly rewrites someone’s independence. Our carers know how to read between the lines of frustration, fatigue, and personality shifts. They don’t take things personally. They don’t get flustered. They offer steady care that adapts as Huntington’s progresses, always grounded in respect, dignity, and family involvement.

Mental Health

Mental health doesn’t always have visible symptoms, but it affects everything. Our carers don’t come in with solutions — they come in with empathy. Whether someone is living with anxiety, PTSD, or depression, the key is trust. Some days, our carers may assist with meals or routines. Other days, they might simply sit with someone in silence. They know when to speak, when to listen, and when to just be there — as a human first.

Motor Neurone Disease Care

MND shifts life in ways that can be both rapid and relentless. Our carers support with feeding, movement, communication, and everything in between — but they do it with softness. With presence. With patience. Because when so much is out of your hands, having someone who moves carefully through your space, who doesn’t make you feel like a task, matters more than most people realise.

Muscular Dystrophy

Living with muscular dystrophy often starts young — and that means a lot of life still ahead. We support individuals and families navigating school, social life, transitions, and all the physical demands that come with it. Our carers focus on what a person can do — and how to support the rest without taking away control. They become advocates, teammates, sometimes friends. But always, always respectful.

Out of Hospital Care

That first week home from hospital can feel like walking a tightrope. You want to rest, but there’s laundry, medication, doctor’s notes, dressings. Our carers are that bridge — the calm, steady help that lets recovery happen without chaos. They fill in the gaps so healing doesn’t feel rushed or unsafe. Just supported.

Parkinson’s Disease Care

When hands tremble or movement slows, people often feel like they’re losing control. Our carers bring back some of that certainty. They help with movement, speech, and eating — but they also help with confidence. With their calm and careful approach, clients feel less hurried and more human again, even when things feel hard.

Palliative Care

In the quiet moments near life’s end, what matters most is not tasks — but presence. Our palliative carers understand that deeply. They bring comfort, softness, and gentle support to those who are nearing their final chapter. They also care for families — giving them time to be children, partners, friends again, rather than full-time carers. It's not about prolonging time. It’s about making every moment count.

Dementia Care

Dementia changes not only memory — it shifts identity. It can confuse names, places, even time. But our carers never lose sight of the person underneath. With warmth and repetition, with patience and humour, they create safe routines and offer grounding reassurance. They learn how to calm distress without confrontation — and how to bring joy in ways that still reach through.

Support Network's Platform: Making Self-Management Simple

We know the idea of managing your own care can feel a little overwhelming at first. But it doesn’t have to be. That’s why we’ve built a simple, intuitive platform that puts you — or a loved one — back in the driver’s seat without handing you a pile of paperwork.

Through our platform, you can organise everything you need in just a few clicks — without needing to be tech-savvy or constantly on the phone. We designed it for real life, with clear steps and no complicated language.

Need to bring someone new into your care team?

You can post a job easily, outlining what you’re looking for, the hours needed, and any specific preferences — even cultural or language background if that matters to you.

Once your carers start working, everything flows simply.

You can approve timesheets with a quick review, keeping everything moving without delay. And no more guessing when someone’s been paid — it’s all clear, right in front of you.

Need to keep on top of payments?

You can manage invoices as they come through — and if something doesn’t look right, you have full visibility before anything is processed.

And most importantly, your funding stays in your control.

You can monitor your budget in real time, track what’s been spent, what’s remaining, and where the funds are going — so there are no surprises down the line.

We believe managing your care should feel like freedom — not a second job. Our platform is here to remove the friction and give you full control without confusion. You stay in charge, with full support in the background, and nothing hidden.

It’s your care. You deserve to see it clearly.

Benefits of Self-Managing Your Home Care Package

Personal choice

Choose who cares for you, when they come, and how they help — because no one knows your needs better than you do.

Budget control

Spend your funding how it suits you. Stretch every dollar and make sure it’s going where it matters most.

Lower fees, more care hours

Cut out provider markups. That means more hours of actual support — and less spent on overhead.

Choose culturally matched carers

Find someone who truly understands you — your language, your food, your way of life.

Transparency at every step

No confusion. No grey areas. Just a clear picture of your care, your spending, and your choices.

Backed by a trusted NDIS provider

You’re not alone. We’re here when you need us — handling the paperwork, making sure everything’s compliant, and keeping your plan running smoothly.

Contact Us

If you're thinking about care — for yourself, or someone you love — and you're not sure where to begin, we’re here. Whether you need help understanding your government-funded home care package, or you're unsure how the application process works, our friendly team will sit with you — on the phone, in person, or online — and walk through it slowly. We’ve done this many times before, and we know how important it is to feel heard.

We can talk about your options, what kind of care providers you’d feel comfortable with, how your care plan might look, and how much government funding you could receive. From household tasks to allied health or even just organising the administrative tasks, you’ll have people in your corner.

Let’s start with a conversation. We’ll take it from there.