Support Network has been a highly efficient way to organise home care support services for my 86 year old father
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Great Value
Local Approved Provider
Culturally Matched Support Workers
Nurse On-Call
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Showering, hoist transfer, exercise assistance, palliative care, 24 hr support, complex support
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Support Network has been a highly efficient way to organise home care support services for my 86 year old father
The customer support team is incredibly responsive. They helped me navigate the platform and answered all my questions quickly.
My support worker goes above and beyond every single day. I never thought finding such dedicated help could be this easy
The fact that Support Network works seamlessly with NDIS is a huge plus. It’s made accessing support services so much more straightforward
It’s refreshing to find a platform that priorities both safety and quality. I wouldn’t go anywhere else for support services
Support Network connected me with a support worker who assists with everything from personal care to community engagement, making my daily life much more manageable.
Knowing that all support workers have undergone police and Working With Children Checks provided me with peace of mind when selecting care for my loved one.
Highly recommend, made finding the right support workers easy
I've been using support network for 3 years to help me find skilled and reliable support workers. Tanish and his team have developed an excellent database that makes finding and contracting workers simple and due to thier vetting process and recruitment style, I've been able to make sustainable working relationships with thier staff which give my clients continuity and allows them to really feel a part of my team! .... cannot praise support network, Tanish and his team high enough!
Support network helps my business to find quality support staff
There’s no script for this. No guide that truly prepares you for the way dementia changes someone you love. You notice it in small ways at first—a name that slips, a task left half done, a familiar room that suddenly feels unfamiliar to them. Over time, the changes gather weight. You find yourself adjusting routines, watching more closely, speaking more gently. Not because you’ve given up, but because you’re trying to meet them where they are.
Caring for someone with dementia at home isn’t always easy. There are moments of confusion, frustration, heartbreak. But there are also moments that matter just as much—moments when they still laugh, still respond to a favorite song, still feel safe in a place they know. And that’s why many families choose to keep their loved one at home. Not just out of duty, but because home has a rhythm. The morning light hits the same window. The kettle whistles just as it always has. And somehow, that familiarity brings a kind of calm that can’t be recreated elsewhere.
Home care isn’t just about keeping someone comfortable—it’s about keeping something intact. Their sense of self. Their patterns. Their dignity. And as the days unfold, and the memory fades in and out, it becomes more important than ever to hold onto those simple things.
That’s what we’re here for. We don’t come in with grand solutions. We come in quietly, steadily, ready to support. We adapt to the pace of your loved one. We walk alongside them, and you, with the respect this journey deserves. Because when it comes to dementia care, presence matters. Not perfection. Just care that understands what’s being carried.
There’s no one way to care for someone living with dementia. No checklist, no formula. What worked yesterday might not work today, and what comforts one person might confuse another. That’s why everything we do begins with understanding the individual. Who they are, not just who they’ve become.
We don’t walk in with a standard plan. We sit down, we listen. We learn their habits, the way they like their tea, the times of day when they’re most at ease. We build care around what’s familiar to them—because familiarity brings steadiness. It’s about keeping their day predictable, gentle, manageable. If mornings are harder, we adjust. If a certain song makes them smile, we include it. What matters is reducing stress, not just for them, but for you.
We pay attention to the small things—how they react when the light shifts in the room, how they respond to being touched, whether silence soothes or unsettles them. Because those details shape the way we show up each day.
Yes, there’s nursing involved. There’s medication, memory support, and monitoring. But that’s not the heart of it. What matters just as much is how we speak, how we listen, how we sit beside someone who may not know our name but feels our presence.
We bring in what’s needed clinically—but we never let the clinical overshadow the human. It’s a balance. One grounded in experience, but carried out with warmth, consistency, and care.
Some days, a story from decades ago brings more comfort than anything else. That’s the quiet power of reminiscence—drawing on long-held memories that still live somewhere inside. Other times, words may not make sense, but the feeling behind them does. Validation therapy helps us meet those feelings where they are, without correcting, without pushing back.
Music plays a role too. It can calm, lift, or simply offer a few minutes of stillness. Sometimes it sparks a moment of recognition—a foot tapping, a quiet hum, a glance that says “I remember this.”
We don’t just care for the person living with dementia—we care for you, too. Whether you need a moment to breathe, someone to ask the hard questions, or just someone who understands the weight of the day, we’re here for that. This isn’t something you should carry by yourself. You don’t have to.
Every home is shaped by the people in it. The way a room feels. The way a day unfolds. That’s why we don’t come in with a fixed plan. We come in to learn. To see what matters to you, to listen to how things work in your space, with your people, and shape our support around that—not the other way around.
We offer care that adjusts to your pace, your values, your routines. Some families need a hand with the basics. Others need someone to lean on when things feel uncertain. Most need a bit of both. And that’s exactly what we’re here for.
Here’s how we can help—gently, respectfully, and always in a way that fits:
We don’t hold people to fixed plans. We don’t stick to boxes. We adjust as needs shift, gently and respectfully. Because real care is not a system. It’s a relationship. And relationships change. We’re here for every change, without ever losing sight of the person at the heart of it all.
Not every change needs to uproot everything. For someone living with dementia, the world is already shifting—quietly, steadily, sometimes all at once. What often helps the most isn’t a new place or a new system. It’s staying close to what they already know. The couch where they always sat. The kettle that whistles the way it always has. The dog that still curls up beside them, no matter what kind of day it’s been.
Familiarity does something powerful. When memory becomes scattered, the feel of a favorite chair, the scent of worn-in linen, or the sight of their own garden can offer more reassurance than words ever could. These things may seem small to others—but to someone living with dementia, they’re the threads that hold the day together.
At home, they’re not adapting to a new layout, new sounds, or strangers in uniforms. They wake up to their own window, with light they recognize. They can choose what to wear. Stir their own tea if they’re able. Sit quietly or speak freely—on their own terms. These daily choices, however simple, reinforce something that matters more than we sometimes realize: self-worth.
And when the world feels safe and known, there’s less fear. Less need to resist help. More space for the things that still bring joy.
You see everything. You carry more than anyone knows. And though you do it without asking for thanks, it’s okay to admit you’re tired. That you need space. That you miss just being with them, rather than always managing them.
That’s what this kind of care can restore. The ability to sit beside your mum and hold her hand, without also watching the clock for medication or wondering if she ate. The chance to step back without guilt, knowing someone else is gently stepping in.
In-home support isn’t about stepping away—it’s about breathing. It’s about presence, both yours and ours, working together. It brings calm into your home. And maybe, some peace into your days.
We support those just beginning to notice changes in memory. We also care for those living with advanced symptoms—those who may not speak, but still deserve to be heard.
We step in when families feel the ground shifting, when the diagnosis is fresh and unsettling. We step in later too, when carers are stretched and tired, quietly doing more than one person ever should. And we’re here when time feels uncertain—while you wait for residential care or decide what comes next.
We work with people under NDIS and Home Care Packages. We also work with private clients who simply want someone steady, someone they can trust to bring care into their home—not on a schedule that suits us, but in a way that works for them.
It’s not about ticking boxes. It’s about recognising need, showing up, and staying present.
You don’t need a long process. You just need to start.
Here’s how we build a care plan that fits—not just on paper, but in real life.
Step 1: Reach out. A quick chat helps us understand where things are at. No pressure. Just a conversation.
Step 2: We visit. Not to assess with a clipboard, but to see the home, meet the person, understand what matters.
Step 3: A plan takes shape. We bring together clinical care and personal touches. Safety, yes—but also preferences, habits, details that make things feel familiar.
Step 4: Care begins. Softly. Consistently. And we keep checking in. If something’s not working, we change it. If things change suddenly, we adjust.
Whether you’re after a few hours a week or full-time support—whether you’re just testing the waters or need urgent help—we’ll move at your pace.
You can begin with a light touch. Or start tomorrow. Either way, it’ll be the right plan. Not a template. Not a system. Just care that fits.
Funding shouldn’t be a barrier. But for many families, it becomes one. The forms. The terms. The waiting. It can all feel overwhelming—especially when you’re already managing care.
We’re here to help with all of it.
Whether you’re approved for a Home Care Package, still waiting, or just starting to explore NDIS options for dementia-related support—we’ll walk through it with you.
We also assist private clients who prefer to bypass the delays and want flexibility with how and when care begins.
Here’s what we can help with:
You don’t need to be an expert. You just need someone who’s done it before, and who will explain things plainly. That’s what we offer. A way through the red tape, without the stress.
Because getting care started should feel like a relief—not another burden to carry.
It depends on the person, but for many, staying at home can protect more than just comfort—it protects routine, memory anchors, and a sense of control. Aged care homes have their place, but the shift in environment can trigger distress. For some, familiar walls offer more than any building with a five-star rating ever could.
We help with the everyday things—bathing, dressing, grooming, toileting—quietly, gently, and with respect. Our personal care isn’t rushed or robotic. It’s paced with the person, shaped by their preferences, and adapted across the different stages of dementia.
Yes. We can step in quickly and extend to 24-hour care if the need arises. Some families start with short-term care and build from there. Others need immediate support—especially when safety or wandering becomes a concern. We move with your situation, not against it.
Most don’t. That’s why we don’t push people into pre-made boxes. We create a personalised home care service, not just based on diagnosis, but on who they are and how they live. One person's plan might focus more on emotional support, another's on nursing care. Every individualised care plan shifts with the person—not just their symptoms.
Absolutely. Carers are often carrying more than they admit. We offer respite for carers—whether it’s an afternoon, a week, or longer. It’s not just about giving you a break; it’s about protecting your own well-being so you can keep going.
Yes. When the time comes, palliative care can be provided in the home—quietly, respectfully, and without turning the space into a medical room. We support the whole family, not just the care recipient, and focus on dignity, comfort, and presence.
We bring more than physical support—we bring connection. We gently encourage social activities, memory engagement, and, when appropriate, safe social outings. Some of our carers even join community events with clients. Because continued growth and interaction don’t have to stop with a diagnosis.
Our work happens in the place where your loved one already belongs. Unlike nursing homes or aged care facilities, we don’t pull people out of their lives—we step into them. The quality of care isn’t just measured in routines and meds, but in how seen and understood someone feels. And that’s easier to hold onto when you’re still home.
Yes. Sorting through aged care funding, subsidies, and eligibility is tough, especially when your focus is on care. We walk through all of it with you—whether you're applying for Home Care Packages, needing help with validation purposes, or just trying to understand approximate costs for different types of support.
Not everyone can do this work. Our dementia care experts are selected not just for skills, but for how they treat people. Some come from clinical backgrounds. Others have worked across different lines of health care. All of them are grounded, steady, and trained to offer quality care that fits the person—not the policy.
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