Support Network has been a highly efficient way to organise home care support services for my 86 year old father
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Great Value
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Culturally Matched Support Workers
Nurse On-Call
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Support Network has been a highly efficient way to organise home care support services for my 86 year old father
The customer support team is incredibly responsive. They helped me navigate the platform and answered all my questions quickly.
My support worker goes above and beyond every single day. I never thought finding such dedicated help could be this easy
The fact that Support Network works seamlessly with NDIS is a huge plus. It’s made accessing support services so much more straightforward
It’s refreshing to find a platform that priorities both safety and quality. I wouldn’t go anywhere else for support services
Support Network connected me with a support worker who assists with everything from personal care to community engagement, making my daily life much more manageable.
Knowing that all support workers have undergone police and Working With Children Checks provided me with peace of mind when selecting care for my loved one.
Highly recommend, made finding the right support workers easy
I've been using support network for 3 years to help me find skilled and reliable support workers. Tanish and his team have developed an excellent database that makes finding and contracting workers simple and due to thier vetting process and recruitment style, I've been able to make sustainable working relationships with thier staff which give my clients continuity and allows them to really feel a part of my team! .... cannot praise support network, Tanish and his team high enough!
Support network helps my business to find quality support staff
When someone close to you begins to forget the little things—names, places, the day of the week—it doesn’t just change their world. It changes yours too. Watching a loved one move through the stages of dementia is one of life’s more difficult paths. It comes with questions you never thought you'd ask, moments that leave you unsure, and days that stretch long and heavy. What you want, more than anything, is to hold onto their comfort, their dignity, and the quiet familiarity of home. That’s where it starts.
Home is more than walls and furniture—it’s the scent of morning tea, the sound of the old clock ticking, the worn patch on the couch they always sit on. For someone living with dementia, these familiar details matter more than ever. They bring calm when memory fades. They offer routine when time blurs. And above all, they allow someone to remain in the one place that still feels like their own.
At-home dementia care isn’t about stepping in and taking over. It’s about stepping alongside—gently, quietly, with respect for the person and the family walking this road. It’s about understanding that dignity isn’t found in grand gestures, but in being listened to, in keeping routines steady, in helping someone dress the way they always have. And it's about recognising that carers need support too—time to rest, space to breathe, and someone who knows what they're doing.
That’s where our team comes in. We walk with you through every stage of this journey. At Support Network, we’re here not just to provide care—but to offer guidance, stability, and presence. If you're in Rockhampton and seeking dementia care that truly understands what matters, call us on 1300 671 931. Let's talk about how we can help—together.
No two minds are the same. Dementia may follow a general path, but how it shows up—how it shapes a person’s days—is entirely unique. That’s why we never follow a one-size-fits-all plan. We begin by listening: to the person, to the family, to the little details that matter. What they enjoy. What unsettles them. What kind of mornings they’ve always had. From there, we build care that fits—not just the stage of dementia, but the rhythm of their life.
Routines stay in place. Favourite meals at familiar times. Walks at the hour they’re used to. We gently guide the day, not disrupt it. When the world starts to feel unfamiliar, keeping even small habits steady can bring a sense of safety. And that sense of safety means less anxiety—for everyone.
Yes, we bring the practical care. Medication, nursing tasks, memory prompts, and help with daily tasks. But we don’t stop there. Dementia doesn’t only touch the body—it reaches into identity, connection, and emotion. So our support blends both worlds.
We don’t just remind someone of the date—we sit with them in silence when words don’t come. We know when to step in, and when to just be there. Each carer is trained, yes. But more importantly, they’re present, warm, and quietly observant.
It’s often the smallest things that bring someone back into a moment.
Reminiscence therapy brings out photo albums, familiar stories, and gentle reminders of younger days. Not to test memory—but to bring comfort.
Validation therapy meets the person where they are. If they’re living in a memory from 20 years ago, we don’t correct. We listen, we respond, we stay with them in that place.
Music and memory—a certain song can open a door that’s been shut for years. We use music not as background noise, but as a bridge. Sometimes, the tune says what words can’t.
This isn’t something you should carry on your own. Dementia doesn’t just affect the person—it changes life for those around them. We know the exhaustion, the guilt, the worry. That’s why we’re here for you too.
Advice. Respite. A listening ear. You're not alone. And you shouldn’t have to do this alone.
Every home is different. Every person brings a history, a rhythm, and a set of quiet comforts that matter more than words can say. In dementia care, these things are not extras—they’re the foundation. That’s why we don’t come in with rigid rules or fixed routines. We come in with open eyes and listening hearts, adjusting gently to the home we’re in.
We’ve spent years walking beside families in Rockhampton. What we’ve learned is simple: people want to feel seen. They want to know their loved one is not just being “looked after” but genuinely cared for, in a way that respects the life they’ve lived. That’s the care we offer—rooted in real life, not checklists. Here's how we do that, piece by piece, always led by your needs.
We help with the deeply personal things—bathing, dressing, grooming—but we never rush. We never forget that these are moments of vulnerability. Whether it’s assisting with getting ready in the morning or winding down for bed, we move at a pace that suits the person. We work with dignity, always explaining gently what comes next, always watching for signs of discomfort.
Forgetting medications is common with dementia, and mistakes can be risky. We step in quietly, offering gentle reminders and keeping track of doses, times, and any changes. And we stay in close touch with the wider health team—your GP, specialists, or nurses—to keep everything in sync.
Food is comfort. It’s memory. It’s part of home. We cook meals based not just on nutritional needs, but on personal taste. If they’ve always liked toast with marmalade in the morning, that’s what we make. We notice when appetite shifts or when certain textures are suddenly a struggle. We’re there through it all, adapting meals as needed without drawing attention to changes.
As memory fades, risks grow. A hot stove left on. A door opened late at night. A fall in the bathroom. We quietly keep watch—without taking away independence. We walk alongside, not in front. And when wandering becomes a concern, we adapt the environment to keep things safe without making it feel like a hospital.
Loneliness creeps in slowly. Especially when the mind starts to forget names and places. Our carers aren’t just present—they’re there, truly there. They sit, they talk, they listen. They ask about old pets, favourite songs, and places once visited. This isn’t “just conversation”—this is connection. This is someone showing up, every day, with warmth that doesn’t need to be earned.
Getting around the home can be difficult, and the fear of falling often lingers. We help with standing, walking, or just shifting positions—always steady, always calm. We never hurry or pull. We follow the person’s pace and support their confidence, whether it’s a trip to the kitchen or just getting comfortable in a chair.
Caring for someone with dementia is full-time in every sense. And no one can do it endlessly without rest. We step in to give family carers breathing room—to run errands, to rest, or just to be still for a while. You don’t have to wait until you’re overwhelmed. We’re here to offer relief, without guilt or questions.
Life doesn’t stop because someone is unwell. There’s still laundry, dishes, tidying, the quiet pile-up of daily mess. We help with the little things that add up—changing bedsheets, cleaning up after meals, keeping the home feeling like a home. We’re not there to take over, just to lighten the load.
Dementia doesn’t just affect memory. It brings new behaviours—restlessness, anger, confusion, fear. These aren’t “difficult behaviours.” They’re symptoms. We don’t fight them—we meet them. With calm voices, with steady presence, with understanding. We never take it personally. We respond with patience, and when needed, we adjust the environment to soothe without force.
When the time comes to shift focus to comfort and presence, we do so with deep respect. We offer end-of-life care in the home, allowing families to stay close and connected. It’s quiet, it’s unhurried, and it’s about preserving dignity in every small moment. We care for the person and support the family—practically and emotionally—through every step.
Life doesn’t follow fixed hours. Some days need more help, some nights feel longer than others. We offer care that bends to fit your schedule—full days, part days, overnight stays, or something in between. We’re not clock-watchers. We’re people who show up when you need us.
Even when memory fades, the mind still seeks engagement. We read old books, hum along to songs, play familiar games, and tell stories that spark something inside. It’s not about correcting or testing—it’s about lighting up the parts that still shine. We stimulate gently, without pressure, and always with joy.
We adjust as needs shift, gently and respectfully. Some days will be easier than others. Some weeks will bring new challenges. But with Support Network, you’re not walking this road alone. You’ll have care that grows and moves with you—quietly, confidently, and always with your loved one’s dignity at the heart of it.
When someone begins to live with dementia, it’s not just memory that slips—it’s familiarity, control, and connection. The world becomes unpredictable. Faces feel further away. But within all this change, there is one thing that can still bring steadiness: home. That’s why in-home support isn’t just convenient—it’s meaningful. For the person living with dementia, and for the family walking beside them.
Sometimes it’s the smallest things that hold someone together. The dog that still follows them from room to room. The way morning light falls across the same table. The familiar hum of the old fridge in the kitchen. These aren’t just details—they’re anchors. Being surrounded by them gives shape to the day, even when memory begins to blur.
New spaces often mean new confusion. Different smells, strange routines, new faces every week. It can be disorienting—even frightening. But home? Home stays constant. There’s no need to re-learn where the bathroom is or who might walk through the door next. That sense of place brings a quiet calm that clinical environments often can’t offer.
Dementia may shift the way time is understood, but routine still soothes. Waking up to the same breakfast. Listening to the same radio station. Watering the plants like they always have. These small acts build a sense of purpose. And when a routine is respected, people often feel less anxious, less lost.
Making simple choices—what jumper to wear, when to rest, which biscuit to have with tea—helps preserve dignity. With in-home care, those choices stay in their hands. We don’t just do for them—we do with them. That involvement, however small, keeps the person at the centre of their own life.
Caring for someone with dementia reaches far beyond physical tasks. It’s the constant watching. The adjusting of plans. The worry at night. It’s emotional, relentless, and often invisible to others. In-home support steps in to share that load—quietly and without judgement.
Even an hour to sit down, leave the house, or sleep deeply can make a world of difference. This kind of care doesn’t just help the person with dementia—it helps the person trying to be everything at once. We give carers time to just be human again.
When you're not caught up in the endless to-do list, you can enjoy what matters. You can sit beside your mum and talk about old times. You can walk with your partner without worrying if you’re doing it “right.” In-home care frees up space for connection—not just responsibility.
It’s hard to sleep when you’re worried something might go wrong. But knowing someone trained, consistent, and kind is there—it changes everything. You can step back a little, not with guilt, but with trust. You’re still part of it. You’re just not alone in it.
There’s no single version of dementia. No single way it unfolds. That’s why the support we offer is wide, open, and shaped around the person and the family standing beside them.
We walk with people from the first signs of forgetfulness to the more complex stages where everyday tasks become unfamiliar. No matter the stage, we start by listening—really listening—to what’s going on, what’s needed, and what kind of support feels right.
Some families come to us just after a diagnosis, feeling unsure of what comes next. Others have been caring for a loved one for years and are simply running out of steam. Some are in the in-between space—waiting for residential care, trying to hold things together in the meantime.
We’re also here for people navigating formal supports—like those on NDIS or with Home Care Packages—who want something grounded, personal, and experienced. And if you’re not part of any funding program and just want someone trustworthy to walk in, help out, and understand the situation without judgment, we’re here for that too.
Whether it’s one visit or ongoing help, short-term or long haul, we shape the care around your reality—not the other way around.
We never hand over a standard plan. We begin with conversation, and we build from there.
How It Works:
Step 1 – It starts with a quick call. No pressure, just a chance to share what’s happening and what kind of support you might need.
Step 2 – Then we visit. In your home. Quietly, respectfully. We take time to understand how things run, what the person enjoys, what the day usually looks like.
Step 3 – From there, we design a care plan that makes sense. It blends what’s clinically needed—like medication help or mobility support—with what matters on a personal level: routines, preferences, what brings calm.
Step 4 – Care begins. Gently. We check in often and adjust as things change. Because they will change. And that’s okay.
Some people need help urgently. We can move quickly. Others want to begin small—maybe just a few hours a week—and see how it goes. That’s fine too. You might be figuring out funding, or you might want to get started while waiting on approval. We work with what’s real.
Whether you’re planning ahead or need help right now, we’ll meet you where you are.
Getting care should never feel like navigating a maze. But we know the reality—forms, approvals, waiting lists, confusing language. It can leave families stuck in place, even when help is needed now.
That’s why we don’t just deliver care. We help you get there.
You don’t have to figure out the system on your own. We’ll sit with you, walk you through what’s available, and help fill in the gaps—both in the paperwork and in your understanding.
Here’s how we can support:
We’ll also help with:
Just a team who knows how the system works—and how to move through it without making things harder than they already are.
It’s a fair question. Early signs can seem manageable, but even small gaps in memory or judgment can create moments of risk or distress. Introducing support early doesn’t mean giving up independence. It means building a personalised care plan that fits her life while easing the pressure on yours. It’s not about doing everything for her—it’s about having someone gently there when needed, before things become more complicated.
We hear this often. Many aged care communities provide good support, but not everyone is ready—or willing—to leave their home. What we offer is deeply different. We bring the same level of clinical care, but we deliver it in familiar surroundings, on your terms. No routines set by an aged care facility. No rotating staff. Just quality care, shaped around the person, with the dignity of staying in a space that still feels like theirs.
Yes, and it should. Dementia care is not static. As things shift, we adapt—quietly, respectfully. Whether it’s introducing overnight care, bringing in nursing staff, or expanding the range of services, we stay present. We don’t just manage routines—we support changing needs, even when they become part of complex care. You don’t have to start over with a new team every time the situation changes. We’re in this for the long haul.
A formal diagnosis isn’t a requirement to begin. Many families come to us when things just feel off—when small things are starting to pile up. Our team can help observe, support, and create a plan, even if it’s just a few hours a week. That early guidance can make all the difference. And if later on, more formal or clinical care is needed, we’ll be ready.
Dementia doesn’t only affect the individual—it reshapes family life. That’s why our care services extend to the people around them. We provide respite care, help with routines, and even just offer a sounding board when things get heavy. Sometimes, having someone there to lift the small things means you get to be a daughter again, not just a carer.
You’re not alone in that feeling. That’s why we’ve made the first steps as light as possible. All it takes is a call, or you can fill out our APPLICATION FORM and we’ll get in touch. From there, we’ll listen—really listen—and begin shaping what’s right for you. There’s no pressure to commit. We don’t rush families into decisions. We just offer clarity, at a time when things often feel anything but clear.
Yes. When dementia moves into its later stages, comfort becomes the focus. We offer gentle, home-based palliative care that centres on dignity, presence, and ease. This includes working with your GP and involving allied health professionals to ensure every need—physical, emotional, and spiritual—is considered. No transfers, no new rooms to adjust to. Just quiet, consistent support from a dedicated team who already knows the person well.
We can still help. Whether you have a Home Care Package or are supported by another aged care provider, we’ll work within that framework. We’ve worked alongside many aged care services and can liaise with your case manager or coordinator to ensure continuity. And if you’re feeling lost in red tape, we’ll help you understand what support is actually available.
Real care isn’t just about hygiene and meals. It’s also about purpose. That’s why we include regular activities that are meaningful to the person—not generic pastimes, but things that still spark joy or memory. Whether it’s folding laundry, tending a garden, reading old books, or playing familiar music, we don’t underestimate the power of connection. Personalised care includes the emotional life, not just the physical one.
We don’t guess, and we don’t assume. We begin with careful conversations, home visits, and observations. Our care model combines the experience of nursing staff, allied health professionals, and family input. Some need gentle check-ins. Others require hands-on support across different levels of care. Whether you're looking for short-term care, overnight care, or a full care model, we tailor everything. Always with the person’s comfort and dignity at the centre.
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