Support Network has been a highly efficient way to organise home care support services for my 86 year old father
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Great Value
Local Approved Provider
Culturally Matched Support Workers
Nurse On-Call
Housework, organising transport, gardening, meal prep, chores, activities.
Showering, hoist transfer, exercise assistance, palliative care, 24 hr support, complex support
Wound care, medication management, respite support, 24 hr care, complex care.
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Support Network has been a highly efficient way to organise home care support services for my 86 year old father
The customer support team is incredibly responsive. They helped me navigate the platform and answered all my questions quickly.
My support worker goes above and beyond every single day. I never thought finding such dedicated help could be this easy
The fact that Support Network works seamlessly with NDIS is a huge plus. It’s made accessing support services so much more straightforward
It’s refreshing to find a platform that priorities both safety and quality. I wouldn’t go anywhere else for support services
Support Network connected me with a support worker who assists with everything from personal care to community engagement, making my daily life much more manageable.
Knowing that all support workers have undergone police and Working With Children Checks provided me with peace of mind when selecting care for my loved one.
Highly recommend, made finding the right support workers easy
I've been using support network for 3 years to help me find skilled and reliable support workers. Tanish and his team have developed an excellent database that makes finding and contracting workers simple and due to thier vetting process and recruitment style, I've been able to make sustainable working relationships with thier staff which give my clients continuity and allows them to really feel a part of my team! .... cannot praise support network, Tanish and his team high enough!
Support network helps my business to find quality support staff
There’s something about Mildura’s sunlit mornings and wide-open spaces that stays with you. For families here, home is more than just walls and a roof—it’s a rhythm, a routine, a feeling. And when dementia enters the picture, it can feel like all of that familiarity is slipping through your fingers.
But it doesn’t have to.
Supporting a loved one with dementia is never easy. The emotional toll, the unknowns, the quiet worries that creep in during the night—it’s a heavy load. And while medical care is important, so is something less clinical and far more personal: the comfort of being home. In Mildura, where the days move a little slower and the small things matter—a shared cup of tea, the sound of birds in the backyard—being in a familiar space isn’t just comforting. It can be grounding. Even stabilizing.
At-home care isn’t about stepping in and taking over. It’s about walking beside your family, helping your loved one keep hold of what matters most—dignity, routine, and the simple joy of being in a space that still feels like theirs. The familiar kitchen table. The garden bench. The scent of eucalyptus after rain. These details, so specific to home, carry memory and meaning—and that’s where real care begins.
At Support Network, we don’t arrive with a script. We arrive with listening ears and steady hands. We’re here to walk with you through the unknowns. To take the stress out of the daily shuffle. To support not just the person living with dementia—but you, too.
We’re not just care providers. We’re part of the picture that helps keep home, home.
For support that’s grounded, kind, and centered in your loved one’s world—call us on 1300 671 931.
There’s no one-size-fits-all when it comes to dementia—and in a community like Mildura, where lifestyles are varied and connections run deep, that truth matters even more. Our care approach is grounded in respect, understanding, and a genuine commitment to helping both individuals and their families hold onto what makes life meaningful. Here's how we do it:
We begin by getting to know them—not just their condition. What time they like their tea. Whether they walk the garden at dusk. Which stories they tell on repeat. These little cues help shape a care plan that doesn’t feel clinical, but familiar. We work with their rhythms, not against them—supporting their daily routine in a way that feels like an extension of home, not a disruption to it.
Yes, we provide essential support like medication reminders, personal care, and memory support—but we also believe in something deeper. Our caregivers are chosen not just for their experience, but for their consistency and warmth. The goal? Familiar faces, steady voices, and relationships that go beyond tasks. Because trust can’t be rushed, and connection is part of the healing.
In Mildura, where stories stretch across generations, we use that rich history to help reconnect the threads of memory. Through reminiscence therapy, we revisit family milestones, farm memories, or even old football matches.
These aren’t just activities—they’re quiet tools for connection, gently designed to spark recognition and bring calm.
Living in a regional town has its comforts—but also its challenges. Long distances between relatives, limited respite options, and the quiet worry of doing it all alone. That’s where we step in. From practical help like care coordination to simply being a reassuring voice on the phone, we make sure you’re not carrying this alone. Our team listens, adapts, and works around your family’s needs—because we’re not just here for the person with dementia. We’re here for you, too.
Every home, every person, every situation is unique. That’s something we never lose sight of. In Mildura, where family ties run deep and life moves at its own pace, care must be more than a list of tasks. It has to bend with you. Whether you're caring for a parent in their nineties, a partner recently diagnosed, or you’re simply trying to get through the week without burning out—our services are shaped to suit your family, your home, and your way of living.
Below is a look at how we help—but keep in mind, these aren’t boxes to tick. These are options we tailor, blend, and adapt based on what feels right for your loved one and for you.
Gentle support with daily routines like bathing, dressing, grooming, and hygiene—always delivered with sensitivity and care. We aim to preserve independence wherever possible, and step in only where needed. Our focus is dignity, above all.
We keep things safe and consistent—whether it’s prompting, overseeing dosage, or simply being there to make sure nothing gets missed. It's one less worry on your list.
From helping with prep to ensuring nutritional needs are met, we assist with meals in a way that feels familiar—not forced. In some homes, that means cooking together. In others, it means quietly plating up while they rest nearby.
Simple, thoughtful checks throughout the day to help reduce risk—keeping an eye out for tripping hazards, checking appliances, or making sure doors aren’t left open. Subtle support that keeps independence intact.
Dementia can bring silence into the home. A familiar voice, someone who listens without hurrying, who knows when to speak and when to sit quietly—this kind of companionship can be deeply grounding. It’s not always about conversation. Sometimes it’s just about presence.
Whether it's getting from bed to chair or walking safely in the backyard, we offer gentle physical assistance to encourage movement, reduce falls, and keep things flowing comfortably.
You need breaks, too. Whether it’s a few hours a week or a full day to reset, we’re here so you can step back without feeling guilty. We care while you recharge, so you can come back stronger.
Small things that quietly add up: laundry folded, dishes done, the space gently kept in order. We handle the background noise so you can focus on the connection, not the chores.
Changes in mood, confusion, agitation—we’ve seen it all, and we respond with patience, not pressure. Our caregivers are trained to understand what’s underneath the behavior and meet it with calm, not correction.
For families nearing the end of the dementia journey, the support changes—but our care doesn’t waver. We provide comfort, emotional steadiness, and practical help so your loved one can remain in their home, surrounded by warmth and familiarity.
Every schedule is different. Maybe you need overnight care just a few times a week. Or daily check-ins in the early afternoon. Or someone present from breakfast through dinner. Whatever your routine looks like, we’ll fit around it, not the other way around.
It’s the little things—card games, sorting photo albums, gentle puzzles, naming flowers in the garden—that keep the mind engaged. We don’t push. We invite. Our aim is to keep connection alive, in whatever form it takes.
Our service model isn’t rigid because your life isn’t either. Some families need a steady routine; others need space to breathe and adjust. Some homes are full of voices, kids, pets—others are quiet and still. And all of them deserve care that fits, not forces.
As needs shift, so does our approach—always with respect and care.
Whether it’s a few extra hours a week or more comprehensive daily support, we’ll find the balance that works for you. We don’t ask you to fit into our model. We build the model around you.
There’s a quiet rhythm to life in Mildura—long drives, homegrown gardens, familiar streets. And when dementia becomes part of the picture, that rhythm can feel disrupted. But it doesn’t have to be lost altogether. In-home dementia care offers something that no clinical setting can: the chance to stay connected to what feels real, personal, and grounding.
The home isn’t just a building—it’s full of cues, patterns, and comfort. The creak of a hallway floorboard, the scent of a favourite meal, the chair that’s always been theirs. These details carry memory, and in dementia care, memory isn’t just a medical concern—it’s emotional.
Being in familiar surroundings often means fewer moments of confusion. The mind may not always find the right word or year, but the body remembers where the teacups are kept. This familiarity softens the harder edges of the day, reducing agitation and supporting calm.
At home, routines remain. A person can continue to water the plants, hear the neighbours’ dogs bark, sit in the same sunlit corner after lunch. These rituals help maintain identity. They keep dignity intact. In-home care works with these moments—not around them—supporting independence in a way that no facility can replicate.
Caring for someone with dementia at home is rewarding—but it’s also demanding in ways most people don’t talk about. The constant vigilance. The emotional wear. The feeling of losing parts of someone you love, while still being responsible for the day-to-day.
In-home support creates space to breathe. It offers a moment to sit on the veranda and just be—knowing someone trusted is there with your loved one. It helps families focus on time that feels meaningful, rather than constantly managing tasks or anticipating the next challenge.
More than anything, it reduces burnout. Because when you’re caring day and night, every small break matters. Having someone walk alongside you—someone consistent, kind, and trained—means you don’t have to carry it all.
Dementia doesn’t arrive the same way for every person, and the kind of support that’s needed changes with each chapter. That’s why we don’t have a fixed idea of who our care is for—because the answer is always, it depends on you. In Mildura, where families come in all shapes and stories, our care is made to meet people wherever they are in the journey.
We support individuals in the early stages—where the signs are subtle, and routines are mostly still intact—but questions are starting to form. We’re also here for those further along, where daily care and close monitoring are needed, and small things feel more fragile.
Many families come to us after a recent diagnosis, unsure of what comes next. Others have been managing on their own for years and are quietly nearing burnout. We support carers who’ve been strong for a long time and are finally ready to ask for help.
We also walk with clients who are waiting on residential placement—offering care in the meantime, so life doesn’t have to feel paused or unstable.
For NDIS participants seeking cognitive support, and for private-pay clients looking for something warmer than a rotating roster—we’re here. Flexible, respectful, and always willing to listen first.
Whether your need is big or small, early or late—we’ll meet you where you are.
It all starts with a conversation. No pressure, no paperwork—just a chance to talk about what’s been going on, what you’ve noticed, and where you feel stuck. From there, we take the next steps at your pace.
Our team visits your home to get a feel for your space, routines, and preferences. It’s not about checking boxes—it’s about understanding what care would feel right in your home.
Then we design a plan—one that blends clinical support and emotional awareness. We consider not just symptoms, but daily rhythms, habits, and the unique needs of your family.
We stay flexible. Some families want to ease into care slowly. Others need a faster response due to sudden changes. We’re equipped for both.
The plan doesn’t lock you in—it evolves. We check in often, make changes when needed, and grow with you as the situation shifts.
When care planning is built on trust, it becomes a foundation—not a burden.
We understand that even the idea of navigating funding can feel overwhelming. Between forms, approvals, and waiting lists, it can seem like a whole separate challenge on top of caring for someone you love. That’s why we handle it with you—not leave you to figure it out alone.
We help you explore and access available funding options, including:
And we’re there to assist with the steps that often feel the hardest:
Whether you're applying for a new package, updating your current one, or not sure where to begin, we’ll walk you through it with clarity and patience.
Funding can be complicated—but it shouldn’t stop you from getting help. We’ll make sure it doesn’t.
While aged care facilities provide structured support, our in-home approach is built around person-centred care—delivered right where the person feels most secure. It’s about comfort, familiarity, and keeping daily life steady without shifting someone away from the space they know as home.a
Yes, we care for people with dementia across all forms, including Vascular Dementia. Our team takes the time to understand the individual’s symptoms and routines, creating personalised care that adapts to their needs over time.
We focus on meaningful activities that bring calm and connection—this might include light gardening, music, or familiar household tasks. For those with more advanced needs, we offer gentle activity stations and sensory engagement to help support comfort and rhythm throughout the day.
Absolutely. For clients awaiting placement in aged care homes, we provide flexible care at home to bridge the gap. This ensures stability and preserves quality of life while longer-term options are being arranged.
Ongoing training, regular reviews, and deep familiarity with each client are part of our process. We’re not just another aged care provider—we build real relationships and stay attentive to any changes in needs, keeping the standard of care consistent and responsive.
Yes. Our respite services are designed to give family carers room to breathe, whether that’s for a few hours or longer stretches. It’s a way to protect your own health while knowing your loved one is receiving quality care in trusted hands.
Our pricing is transparent, and while some additional services—like escorted social events or specialised quality meals—may carry additional charges, we always discuss these in advance. There are no surprises, just thoughtful care designed around what’s right for your family.
A personalised lifestyle program means care that aligns with your loved one’s habits, preferences, and personality. From daily activities to small rituals that anchor the day, we work to create balance and comfort. No two plans are the same—because no two people are.
Yes, we understand how distressing this can be for families. Our caregivers are trained in secure dementia strategies—supporting safety without confinement, using calm redirection, familiar cues, and a gentle tone to reduce stress and help clients feel grounded.
It’s not just about the individual. We know dementia touches the whole family. By offering regular check-ins, clear communication, and practical help, we provide more than just care—we offer peace of mind and space for loved ones to focus on presence, not pressure.
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