Support Network has been a highly efficient way to organise home care support services for my 86 year old father
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Great Value
Local Approved Provider
Culturally Matched Support Workers
Nurse On-Call
Housework, organising transport, gardening, meal prep, chores, activities.
Showering, hoist transfer, exercise assistance, palliative care, 24 hr support, complex support
Wound care, medication management, respite support, 24 hr care, complex care.
Occupational therapy, psychology, physiotherapy and speech therapy.
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Tailored support & clinical support for complex health needs.
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Support to achieve positive solutions & change
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Support Network has been a highly efficient way to organise home care support services for my 86 year old father
The customer support team is incredibly responsive. They helped me navigate the platform and answered all my questions quickly.
My support worker goes above and beyond every single day. I never thought finding such dedicated help could be this easy
The fact that Support Network works seamlessly with NDIS is a huge plus. It’s made accessing support services so much more straightforward
It’s refreshing to find a platform that priorities both safety and quality. I wouldn’t go anywhere else for support services
Support Network connected me with a support worker who assists with everything from personal care to community engagement, making my daily life much more manageable.
Knowing that all support workers have undergone police and Working With Children Checks provided me with peace of mind when selecting care for my loved one.
Highly recommend, made finding the right support workers easy
I've been using support network for 3 years to help me find skilled and reliable support workers. Tanish and his team have developed an excellent database that makes finding and contracting workers simple and due to thier vetting process and recruitment style, I've been able to make sustainable working relationships with thier staff which give my clients continuity and allows them to really feel a part of my team! .... cannot praise support network, Tanish and his team high enough!
Support network helps my business to find quality support staff
There’s no manual for watching someone you love fade in and out of memory. Some days feel tender, others impossible. You wake up hoping today will be easier than yesterday, and by evening, you’re left emotionally worn out—wondering if you did enough, if they felt safe, if they felt seen.
Living with dementia or caring for someone who is means you don’t just lose moments. You lose parts of routines, shared memories, inside jokes, even their sense of who you are. That’s the painful truth. And yet, tucked into that truth, there’s another side: the small joys that still exist, the calming familiarity of their own chair, the comfort of the same tea cup, the warmth of sleeping in their own bed. These familiar things aren’t minor, they're anchors. And that’s why staying at home matters.
When care is brought into their home, we’re not just supporting health needs—we’re helping protect dignity. Routine becomes less overwhelming. Anxiety eases. The world feels less frightening. They’re surrounded by smells, sounds, and settings they know. And for families, there’s a kind of peace that comes from not uprooting everything during an already difficult time.
At Support Network, we provide in-home dementia care that doesn’t just check boxes it gently fits into your family’s life. Whether it’s early-stage support or more hands-on help in the later stages, we’re here to ease the burden, one steady step at a time. We walk beside you. We listen. And most importantly, we never forget the person behind the diagnosis.
There’s no right way to walk through dementia. Every person carries their own rhythm, their own reactions, and their own way of making sense of what’s happening. That’s why we don’t bring in a fixed routine or a rigid system. We take time to understand the person behind it all—their history, their habits, their comforts—and we build care around that.
Some like a regular schedule. Others feel better with a slower flow to the day. We pay attention to both the condition and the personality. It’s not just about stages—it’s about moods, moments, and preferences. We work with families to create plans that feel steady, but not stiff—ones that can shift when needed, and still hold a sense of familiarity.
Our team knows the medical side, of course. But we also know what it means to sit quietly next to someone when words don’t come easy. We help with medications, hygiene, mobility—but we never lose sight of the emotional load that dementia brings. We show up with patience, warmth, and a real commitment to keeping things calm.
We also use approaches that do more than manage symptoms—they make space for joy and recognition.
We don’t push people to fit into our care—we fit into their world, however it looks today.
And we don’t forget about you. The carer. The family member. The one trying to stay strong while carrying so much. We’ll stand beside you too, so it doesn’t all fall on your shoulders. We know this isn’t easy. You don’t have to carry it alone.
Caring for someone with dementia doesn’t stop at one need—it stretches across the whole day, sometimes the whole night. The little things pile up fast, and what once felt simple can suddenly feel overwhelming. We don’t swoop in with a fixed plan. We step in gently, getting to know your routines, your pace, and what matters to your loved one. Then we shape care that fits into your day—not the other way around.
Here’s how we help, one piece at a time:
We know how personal this part of care is. Bathing, grooming, hygiene—it’s not just about helping with tasks. It’s about preserving dignity and giving people the space to feel like themselves. Whether it’s a morning shave, help with getting dressed, or just staying clean and fresh, we approach it with calm hands and a steady tone. No rush, no fuss. Just one human helping another in a way that feels natural.
Medication routines can be tricky when memory gets fuzzy. We offer gentle reminders when it’s time to take medication, and we keep track so you don’t have to. If there are doctors involved, specialists, or pharmacies that need coordinating—we can help sort that out too. It’s one less thing you need to carry alone.
Food can be so comforting—when it’s done right. We don’t believe in handing out generic meals. Instead, we ask about favourites, cultural preferences, allergies, and what feels familiar. We cook in your kitchen, using ingredients you’re used to. And we can help with feeding, if needed, or just sit beside them while they eat. It’s about making meals feel safe again.
Dementia can bring restlessness, confusion, even wandering. Doors get left open. Someone forgets where they are. We’re there quietly in the background to catch those moments before they become dangerous. From small adjustments around the home to guiding someone back to their seat, we’re there to help things feel steady.
Care isn’t only physical—it’s emotional. We sit with your loved one, talk with them, or just stay close when words don’t come. Sometimes it’s looking through old photo albums. Sometimes it’s listening to the same song on repeat. And sometimes, it’s just about being present in the quiet. These aren’t tasks—they’re moments that make a real difference.
Getting from the bed to the chair, or from the hallway to the bathroom, can feel like a mountain on some days. We offer a hand to hold, not just physically, but emotionally too. We assist with moving around the house safely, with less risk of falls or injury. It’s not just about movement—it’s about confidence and comfort.
You’re doing more than anyone sees. And we know you’re tired, even when you don’t say it. That’s why we step in—so you can step out, even for a while. Whether you need to run errands, rest, or just sit in silence for an hour, we’ll hold the fort with care and compassion.
We don’t draw lines when it comes to support. If the laundry’s piling up or the kitchen’s a mess, we lend a hand. From changing bed sheets to folding clothes and giving the bathroom a quick tidy, we help keep the home environment clean and calm without taking over your space.
Every home has different needs. Some families only need a few hours of help each day, others need round-the-clock care. We don’t push either way. Whether it’s daily visits, overnight support, or someone to be there during the more difficult parts of the day, we’ll find a rhythm that suits you.
Dementia doesn’t stay the same. There are good days and bad ones—days when someone’s anxious, agitated, even aggressive. We don’t flinch. Our carers are trained to handle behavioural changes with patience and calm, helping ease the tension and bring things back to neutral without conflict.
We help keep the day-to-day ticking along. That might be doing dishes after breakfast, putting away clothes, or tidying the living room after a restless night. It’s not about making the house perfect. It’s about keeping things manageable, clean, and comfortable.
When the time comes, we don’t walk away. We provide calm, comforting end-of-life care that allows your loved one to remain in the place they know best—home. No hospital smell, no bright lights. Just gentle care, familiar surroundings, and space for the family to be present, not panicked.
No matter what stage your loved one is in, or how complicated things may feel right now, we’re here to make it less overwhelming. We don’t bring in noise. We bring in support that knows how to settle in and care deeply—quietly, respectfully, and always on your terms.
There’s something powerful about keeping care where life has always happened—in the kitchen where the morning light hits just right, in the lounge chair they’ve had for years, with the familiar scent of home still in the air. In-home dementia care doesn’t try to reinvent routines or rearrange comfort. It meets people where they are and supports them, gently, from there.
Routine Stays Intact
The days may change, but the little anchors of daily life stay the same. Meals happen in the same spot, clothes come from the same drawer, and they wake up to the same view out the window. These details do more than we realise—they hold the day together and keep confusion from creeping in too fast.
Less Disruption, Less Distress
New places can feel overwhelming. Hospitals, facilities—they come with unfamiliar sounds, smells, and faces. At home, everything moves at a pace they know. That sense of calm doesn’t erase dementia, but it does soften the edges.
Connection Stays Close
The old blanket on the couch, the family dog curled at their feet, a photo album nearby—all of these things stay within reach. And so do the people who love them. They’re not visitors. They’re still part of the same space, the same rhythm. That makes a world of difference.
You Don’t Have to Do It All
Being the carer means you’re always “on.” Every question, every behaviour, every need—it comes to you. With in-home support, you can take a breath. You don’t have to carry the whole thing alone anymore.
Burnout Doesn’t Have to Win
Exhaustion sneaks in slowly, until one day it just feels like too much. Having someone step in for a few hours—or more—can be the difference between coping and crumbling. You deserve rest, too.
You Get to Be Family Again
Instead of just being the organiser, the nurse, the problem-solver—you can be a son, daughter, partner, or friend again. You can sit and chat without needing to chase the next task. That kind of time is rare, and it’s something care at home helps give back.
Not everyone’s journey with dementia looks the same. Some families are just starting to piece together a new diagnosis. Others have been walking this road for years and are starting to feel the weight. That’s why our care is shaped around where you are—not where a system says you should be.
We support:
You don’t need to fit into a box to reach out. If it’s starting to feel like too much—or even if you’re just not sure—we’re here to help steady things again.
We keep things simple. No confusing language. No mountains of paperwork up front. Just a conversation to begin with—because that’s where real understanding starts.
Here’s how it usually unfolds:
Step 1: Reach out You can give us a call or book a time that works for you. We’ll listen first. No pressure.
Step 2: A home visit We come to you, sit down together, and talk through what your loved one needs—what’s working, what’s not, and what might help.
Step 3: We build a care plan Based on that visit, we create a plan that covers both short-term help and long-term needs. Nothing is locked in. It’s shaped around your life and changes as things change.
Step 4: Care begins Our support team starts gently, easing in so nothing feels overwhelming. We stay flexible. Some families need care straight away. Others need a slower start. Either way, we’ll move at a pace that makes sense.
Urgent start dates are possible. Life doesn’t always give you notice—and we understand that. If you’re not sure where to begin, just start by saying hello. We’ll take it from there.
You don’t have to sort through paperwork and government schemes on your own. We know it’s overwhelming trying to figure out what you’re eligible for, what applies to dementia care, and where to even start. That’s why we help you through it—one form, one step at a time.
Support is available through:
Our team can also help with:
Whether you’ve already got something in place or are starting from scratch, we’ll help you find a way forward that works for your family—without leaving you to figure it all out alone.
It’s all about environment and familiarity. In-home care allows your loved one to stay surrounded by everything they know—their chair, their photos, their own front door. Aged care facilities, while helpful for some, can feel disorienting for others. For those who aren’t quite ready for nursing homes or residential care facilities, in-home support offers a softer, more familiar option.
From brushing teeth and dressing to preparing meals and simply sitting down for a chat, we help with what the day naturally brings. The idea isn’t to create a new routine—it’s to support the one already in place. Whether it’s morning showers or afternoon tea, we stay in step with how things already work in your home.
Yes. We support people through the early, moderate, and more advanced stages of dementia. As needs change, we adjust—whether that means increasing visits, adding more specialised care, or bringing in clinical or palliative care services if things progress further.
Absolutely. Many families reach out for in-home support during the waiting period before their loved one moves into aged care homes or nursing facilities. We can help bridge that gap with 24-hour care or part-time support, depending on what feels right.
We sit down with you—often in your home—and talk through what’s needed. What’s important to your loved one? What causes distress? What brings calm? From there, we create personalised care plans that shift with time. It’s person-centred care at its core, shaped by both the level of care required and the unique rhythms of daily life.
Yes, and it’s something we’re truly passionate about. Whether you need a few hours to step away or a longer break to rest or travel, we offer short-term and regular respite care. Many carers come to us feeling stretched thin—we’re here to give you some of that time and energy back.
Our team includes trained carers and allied health professionals with aged care experience. For clients needing clinical care—like medication support, nursing care, or more complex care—we coordinate with aged care specialists to ensure every need is covered safely and with compassion.
Yes. Many of our clients are already linked to aged care providers, community services, or even a residential care program. We can work alongside your existing care team to make sure everything flows well and nothing gets missed.
Aged care costs can vary depending on what kind of care is needed, how often visits are scheduled, and whether you’re using government funding like Home Care Packages. We’re happy to talk you through it, explain what’s covered, and help with the paperwork. There’s no pressure—just clear answers.
Yes, when it’s safe and appropriate. Whether it’s a gentle walk, sitting in the garden, or joining a local group event, we help maintain connection. Some clients even enjoy visits to the local hairdressing salon or attending small social gatherings. We also consider things like access to public transport if outings are part of the care plan.
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