Our Home Care Services

We know that no two people live the same way. And no two care journeys ever look the same. Some days are easier. Some come with more effort. That’s why we don’t just provide services—we stay close to the real day-to-day. We step in where it’s needed, and stay back where independence still stands strong. That’s how we do things.

We’re not the ones to give you a list and ask you to pick what fits. We’re the ones who walk through the day with you, gently working out what might help and what’s already working fine. Whether it’s help around the house, support with personal care, or someone to stay through the night—we take it all seriously. No one is left with gaps in support. We cover what matters, and we do it carefully.

You don’t need to ask twice or chase us down. Once we’re there, we stay present. And when things change—which they often do—we adjust. Quietly, without making it difficult. That’s what sets us apart.

Below are the services we offer under NDIS, each one delivered with the same care, patience, and attention.

Home Care

This is where it often begins. When someone starts needing help at home, it’s rarely just one thing—it’s a mix. Maybe meals aren’t being cooked the way they used to be. Or laundry is piling up. Or maybe it’s just harder to get through the day without someone nearby. We don’t treat this as a task. We treat it as a way to keep the person in their home, in their routine, in their comfort—without having to give up control over how they live.

Daily Living

Some things in life are simple until they’re not—getting dressed, managing appointments, taking medication. These moments can build up quietly. We step in to help carry those parts of the day that have started to feel too heavy. We keep the rhythm of life going, so nothing gets lost or left behind.

Domestic Assistance

There’s a quiet stress that builds when the house doesn’t feel like it used to. Floors need mopping. Dishes pile up. Beds go unmade. We’re there to restore that order, little by little. It’s not just about a clean home—it’s about peace of mind. We take on these jobs not as chores, but as part of keeping someone’s space feeling like their own again.

24 Hour Care

Some situations call for constant support. Whether someone is recovering, dealing with a serious condition, or simply needs someone there around the clock—our 24 hour care offers full presence. Day or night, we stay connected. We rotate our care teams in a way that ensures no burnout, no rushed work—just steady care, all day long.

Personal Care

Support with bathing, dressing, grooming—it’s deeply personal, and we treat it with the sensitivity it deserves. Our team approaches these moments with dignity, patience, and calm. We don’t rush. We don’t push. We follow the person’s pace and keep them feeling safe and respected through it all.

Overnight Care

Sometimes nights are harder than days. Whether it’s needing help with toileting, reassurance during restless sleep, or simply having someone nearby if something goes wrong—our overnight care provides that quiet presence. We’re there when things feel uncertain or when families need to rest, knowing someone capable is watching over things.

Disability Care

Living with a disability brings its own patterns, challenges, and strengths. Our role isn’t to change how someone lives—it’s to support them in the way that fits their world. From mobility support to communication needs to daily routines, we shape our care around what’s already there, not against it.

Disability Support

This goes beyond care—it’s about real partnership. We help with accessing appointments, joining programs, managing daily routines, and staying engaged with the world outside. It’s practical, yes, but it’s also emotional. Being seen, being heard, being supported without being spoken for—that’s what we’re here for.

Complex Care 

Some care situations are medically or emotionally complex. Multiple conditions. Intensive needs. Care that can’t go on pause. Our team is trained and experienced to handle these situations gently, confidently, and consistently. We work closely with families, nurses, and other specialists to make sure everything is covered, every hour of the day.

High Care

When support needs reach a high level, families often feel overwhelmed. We understand that. Our high care services are designed to bring relief—real, grounded help that can be trusted. From feeding assistance to mobility transfers, medication, and constant supervision, we cover it all without making it feel clinical or cold.

Social and Community Participation

Staying part of the community matters. So does just getting out of the house for a change. We help participants join in activities, attend social events, go to classes, or even just visit a park or a café. It’s not about the outing itself—it’s about the feeling of being included, being part of something again.

Behaviour Support

Behavioural challenges often come with deeper needs—frustration, fear, overstimulation. We work with patience and training to respond in ways that bring calm, not pressure. Every plan is shaped by understanding the root causes, not just the symptoms. And we don’t treat people by what’s written in a report—we respond to who they are in the moment.

Specialist Care Services

Some conditions change the way a person moves through the world. Others change how the world moves around them. We walk beside people and families who are living through that change. It’s not just about managing symptoms or routines. It’s about keeping life open—open to connection, comfort, safety, and a sense of self.

These aren’t just services. These are lives we step into with care. Each condition below comes with its own shape of challenges, but also its own ways of coping, adapting, and growing. We’re not here to lead or take over. We’re here to support, to steady, and to keep things moving gently forward.

Arthritis Care

Living with arthritis can mean learning to adjust—physically, emotionally, and sometimes even socially. Tasks that once took minutes begin to take more energy, more time. We don’t rush. We offer support that allows people to keep their independence, while stepping in where things have become difficult. From assistance with mobility to help at home, we create a rhythm that works without causing discomfort or strain. And for families watching their loved ones slow down, we help carry that worry too.

Autism Care

Every person on the spectrum has their own way of seeing, feeling, and expressing. We don’t try to correct or contain that—we work with it. Our autism care is shaped by calm, familiarity, and trust. We support routines, encourage communication, and never make someone feel they have to fit a mould. And for families who often feel unheard or misunderstood, we listen closely and build a plan that reflects their real day-to-day—not just a textbook idea of support.

Cancer Care

Cancer doesn’t just affect the body—it touches everything. The fear, the fatigue, the sudden changes. Whether someone is newly diagnosed, going through treatment, or in recovery, our care adapts to where they are in that journey. We handle the little things—bathing, meals, medication support—so energy can be saved for what really matters. And we’re there for families too, offering stability in a time that often feels unpredictable.

Epilepsy Care

Living with epilepsy means living with uncertainty. We provide quiet, confident support that helps reduce stress—for the person and the people around them. Our workers are trained to recognise triggers, respond to episodes, and most importantly, help create a safe, calm environment where the individual can feel steady again. We also help families understand how to manage daily life without fear, so they feel supported too.

Heart Disease Care

Heart conditions change more than health—they often change how someone lives each day. Our care is shaped around pacing, nutrition, and rest. We’re careful not to overstep, but we’re always there to step in when needed. We help manage routines that keep things stable—without making the person feel like they’ve lost control over their own life. And we’re there for loved ones too, providing reassurance and reliable help when things feel overwhelming.

Huntington’s Disease Care

Huntington’s brings changes that come gradually, then suddenly. It affects movement, thinking, and emotions—all at once. We understand how this can affect the whole family. Our care balances routine with flexibility, and we support not only the person living with Huntington’s but also the carers who often carry much of the weight. We stay consistent, even when things shift. That’s what helps most.

Mental Health

Mental health support takes time. Trust doesn’t happen in a day. We don’t rush that process. We offer gentle, ongoing care that respects emotional space while being present. Whether it’s depression, anxiety, or another condition—our support workers provide steady company, quiet encouragement, and routines that restore a sense of structure. We don’t come in with assumptions. We meet people where they are, and we walk from there.

Motor Neurone Disease Care

MND moves fast for some, slower for others. But it always brings change. We’re trained to provide high-level care as needs increase, including support with mobility, speech, and respiratory needs. We work closely with medical professionals and families to make sure nothing is missed. But above all, we work with compassion—preserving dignity, comfort, and connection throughout.

Muscular Dystrophy

Muscular dystrophy affects strength, but it doesn’t take away value or purpose. We help with physical support, of course—but we also support confidence, routines, and independence. Our team works carefully, using the right techniques and tools, and always listens to how the person prefers to move through their day. We focus on helping people keep doing the things they love, in whatever way they can.

Out of Hospital Care

The time right after hospital discharge can feel uncertain. We help smooth that transition. Whether it's medication support, wound care, or just day-to-day tasks, we’re there to make sure no one feels left behind once the hospital doors close. We check in. We adjust. We fill in the gaps. And we give families the space to recover emotionally, knowing someone capable is nearby.

Parkinson’s Care

Parkinson’s has its own rhythm. Tremors, stiffness, changes in speech—it can affect the whole routine of a day. We don’t try to force new patterns. We work with what’s there. Helping with mobility, fine motor tasks, meals, and conversation—whatever keeps the person feeling supported but still in control. We also help families understand the condition better, so they can be part of the care without feeling lost in it.

Palliative Care

End-of-life care is more than medical. It’s emotional. It’s spiritual. It’s about making space for comfort, dignity, and closure. Our palliative care is quiet, present, and responsive. We ease the physical load while holding space for families who are navigating difficult goodbyes. We don’t take over—we stay nearby, gently doing what needs to be done, so moments can be spent together, not in stress.

Dementia Care

Dementia changes memory, speech, behaviour—but the person is still there, always. We’re patient. We speak calmly. We support familiar routines. Our care doesn’t fight the condition—it works alongside it. And for families, we provide relief—not just physically, but emotionally. The moments of clarity, the moments of confusion—we’re there for all of it, helping everyone feel less alone in it.

Home Care Services Across Albury

Wherever you are in Albury, our care reaches you. We’ve shaped our services so that no one has to feel too far out of reach. Whether you’re in the heart of town or further out, our team is already there, working quietly behind the scenes to make everyday life easier for people who need support at home.

We don’t limit where we go. If you’re in Albury, we’ll come to you. That includes:

• North Albury
• South Albury
• East Albury
• West Albury
• Thurgoona
• Glenroy
• Lavington
• Springdale Heights
• Hamilton Valley
• Table Top
• Splitters Creek
• Wirlinga
• Ettamogah
• Bungowannah

Our support workers move across all these areas—helping with personal care, household tasks, social support, and everything in between. We’re local. We know the streets. And we treat every home with the same care and attention, whether it's a busy neighbourhood or a quiet rural lane.

If you're living in Albury and need help at home, you’re not outside our reach. We're already nearby.

Choosing the Right Home Care Provider to Meet Your Needs

Finding the right home care provider isn’t just about services. It’s about trust, comfort, and knowing someone will treat you with the care you’d offer a loved one. We always encourage people to ask questions before choosing any provider.

Here are a few things worth thinking about:

• Does the provider listen to your needs—or offer a fixed plan? Real care should begin with a conversation, not a checklist.
• Are the workers qualified, experienced, and background checked? You deserve to feel safe and confident in the care being provided.
• Is the care flexible? Needs change. Life shifts. The right provider moves with you.
• Do they involve you and your family in decisions? Support should feel like a shared effort, not a top-down system.
• Can they match you with someone who understands your language, culture, or way of life? That kind of connection matters.

Whether you're just beginning the journey or looking for a change, the right care provider will take the time to truly understand your world—and work with you, not around you.

How Our Home Caregivers Are the Best in the Town

The right support worker can change everything. That’s why we’re careful—about who we hire, how we train them, and how they’re matched with each person. Our caregivers are chosen for more than their qualifications. They’re selected for how they treat people. Gently. Respectfully. Quietly effective.

Every caregiver in our team goes through background checks, health screenings, and interviews that go beyond paperwork. We look for people who show kindness without needing to be told. People who know how to listen. And people who won’t make a person feel small just because they need help.

Our training is strong, but it doesn’t stop at the start. We keep guiding and supporting our carers so they grow with the people they support. And most importantly, they’re not driven by agency rules—they’re guided by the needs of each participant. We make sure every carer works with care plans shaped by the individual, not just the system.

Culturally Aligned Support Workers

We also understand how important cultural connection can be. Feeling understood, even in small ways, builds trust. That’s why we offer a wide range of support workers from different backgrounds, so people can be matched with someone who speaks their language, understands their values, or shares familiar traditions.

Here are just a few of the support backgrounds we can match:

• Arabic Caregivers
• Bangladeshi Caregivers
• Cambodian Caregivers
• Chinese Caregivers
• Greek Caregivers
• Guyanese Caregivers
• Indian Caregivers
• Indonesian Caregivers
• Italian Caregivers
• Nepalese Caregivers
• Spanish Caregivers
• Thai Caregivers
• Vietnamese Caregivers

No one should feel like a stranger in their own home. We make sure our care is not only personal—but also familiar. That’s the difference it makes.

Home Care Funding Options

One of the first questions people often ask is, “How do we pay for this?” It’s a fair question. Care can feel out of reach when you don’t know where to start. Some people are eligible for government support, while others may need to arrange things privately. Either way, we don’t let money be the wall that stops care from happening. We help you understand what’s available and how to get started.

NDIS

If you or someone you care for is living with a disability, there’s a chance you might be covered under the NDIS. It’s designed to support people with ongoing needs—whether it’s help around the home, getting to appointments, or receiving personal care. We’re a registered provider, so we know how to step in without making it complicated. If you’re already on a plan or still trying to get one approved, we’ll help you work through it.

Home Care Packages

For older people, Home Care Packages are a common option. These are government-funded, based on levels of need, and they can cover all sorts of services—from cleaning and meals to more hands-on support. We help families apply, and once funding comes through, we provide care that lines up with what’s been approved. No sales pitch—just straight help.

Private Care Funding

If someone prefers to go privately, or doesn’t qualify for a government program, we still keep the door open. We offer flexible private care, designed around the person’s routine, needs, and budget. No lock-in plans, no pressure. Just support, at the pace that feels right.

We’re here to talk through all of it—clearly, patiently, and without rushing. Because good care starts with understanding.

Contact Us

If you're looking for home care that brings comfort, understanding, and real support—you're in the right place. Whether you're just starting out on your aged care journey or exploring better support for a loved one, we’re here to help.

We offer a wide range of services—from basic care and household assistance, to advanced care, meal preparation, and full support with allied health care services. Our skilled team takes time to understand what matters to you and builds a care plan that brings peace of mind and improves your quality of life.

You can reach out to us and we’ll talk it through—clearly, simply, and with genuine care. Call us on 1300 671 931 to get started, or speak with one of our aged care concierge team who can guide you with warmth and understanding.