Our home care services

When people speak about care, it’s often described in terms of what’s delivered. But for us care begins long before that. It begins the moment we step into someone’s world. We listen. We observe. And we shape the support around their life, not the other way around.

In Mildura, we’ve had the privilege of walking alongside many individuals and families—each with different needs, different ways of living, and different stories. No two homes look the same. No two care journeys feel alike. That’s exactly why we don’t follow a fixed method. Instead, we bring a steady hand, a clear mind, and a warm heart to every single visit.

We’re the ones who take care of it. The dishes left on the bench, the morning medication, the quiet companionship through a tough afternoon, the reassurance in the middle of the night. We’re there—consistently, quietly, and with full attention. What we offer isn’t just a list of services. It’s a full presence in someone’s day, delivered with thought and intention.

Below is a closer look at the supports we offer through the NDIS. Each one is grounded in real-life care—where things are done gently, with dignity, and at a pace that suits the person receiving it.

Home Care

Home means something different to everyone. It might be the familiar smell of the garden or the exact way a towel is folded. Our home care honours that. We don’t move in with our own rules—we work with the person to keep their home feeling like theirs. Whether it’s daily help or weekly check-ins, we bring steadiness, familiarity, and just the right amount of support.

Daily Living

What looks small to some may be significant to others. Buttoning a shirt, brushing one’s hair, preparing lunch—these aren’t just tasks. They’re part of feeling whole. We offer support that gives people back their rhythm. Our goal is never to hurry through the day, but to restore the freedom of living it as they wish.

Domestic Assistance

A clean space, a made bed, dishes put away—these little things can lift the whole mood of a day. We provide domestic assistance not to take over, but to help people stay proud of their space. We follow their lead, respecting how they like things done. It’s support that fits into their way of life, not ours.

24 Hour Care

For those who need more than part-time support, we offer round-the-clock care that feels calm and seamless. It’s not just about being present—it’s about being prepared, being consistent, and being gentle at all times of the day or night. Whether we’re helping someone into bed or simply keeping an eye through the early hours, we stay close and dependable.

Personal Care

This is one of the most sensitive parts of any care journey. We handle it with a quiet kind of grace. From bathing and grooming to toileting and dressing, we take care not just with our hands, but with our tone, our pace, and our awareness of what dignity really means. Nothing is rushed. Nothing is assumed.

Overnight Care

Evenings and nights can bring a different kind of vulnerability. Some people need help during the night. Others just want the comfort of knowing someone is nearby. Our overnight care provides that quiet presence. We’re there if needed, respectful of sleep and privacy, always watching with care.

Disability Care

Disability care is not about limitations—it’s about possibilities. We work with individuals to support their daily life while encouraging independence where possible. We adapt our approach based on how the person wants to live, what brings them ease, and what helps them feel more confident in their own space.

Disability Support

This isn’t just about assistance. It’s about connection. We help individuals take part in their world—whether that’s navigating daily routines or re-engaging with the community. We support with purpose, always keeping the person’s goals and comfort at the centre of what we do.

Complex Care 

When care needs are layered or unpredictable, we bring in experience and steady focus. Our complex care services are guided by health needs but shaped by human needs. We pay attention to the small signs, we keep detailed records, and we communicate closely with families and medical professionals—making sure every part of care is clear and responsive.

High Care

This level of support demands more than knowledge—it requires calm, patience, and a steady routine. From managing feeding tubes to assisting with limited mobility, our carers provide high care that’s thorough, gentle, and well-paced. We’re not there to simply meet requirements—we’re there to maintain a sense of comfort and safety.

Social and Community Participation

Belonging doesn’t stop because care begins. We support individuals to remain part of their communities, hobbies, and social circles. From going out for a meal to joining in group activities, we accompany people at their pace, respecting their preferences and making sure they feel secure and welcome at every step.

Behaviour Support

Every behaviour has a reason. We take the time to understand the why, not just the what. Our approach is always gentle, never reactive. We work closely with families, therapists, and the individual themselves to reduce distress and bring about comfort through clarity and calm planning. No force. Just insight and trust.

Specialist Care Services

There’s no easy way to prepare for a health condition that alters the shape of daily life. Whether it arrives slowly or all at once, it doesn’t just affect the person diagnosed—it touches everyone around them. Our approach to specialist care is quiet, steady, and above all, personal. We don’t just walk in with a plan—we come in with understanding. And we stay present, for as long as we’re needed.

We work with individuals living with a wide range of medical and neurological conditions, offering support that matches their pace, their goals, and the ways they want to live. But we don’t stop with the person—we support families too. Because care, in its truest sense, is shared.

Here’s how we provide support for each condition—with warmth, respect, and real attention.

Arthritis Care

Arthritis has a way of creeping into the everyday. Opening jars, walking short distances, even brushing hair—it all begins to ask more from the person than it used to. Our role here is to lighten that ask. We help with movement, personal care, and creating daily routines that feel less frustrating. We’re patient when mornings start slow, and we make sure nothing ever feels rushed. Families are part of that rhythm too—taught how to help without doing too much, so the person’s independence stays intact.

Autism Care

Every person on the autism spectrum brings their own unique view of the world. That’s where our care begins—by seeing things through their eyes, not ours. We pay attention to patterns, to what soothes and what overwhelms, to the ways someone prefers to communicate. We don’t force progress—we create space for it. Families are included from the start, not just informed but empowered, so home life can feel calmer, more predictable, and better supported.

Cancer Care

Living with cancer shifts everything. Days take on a different pace. Energy is unpredictable. Emotions are raw. Our carers don’t walk in full of talk—we walk in ready to listen. We assist with practical needs—preparing meals, handling medication, providing rest—but just as often, we’re there to sit quietly when words don’t come. Families lean on us too. We help them find room to rest, to grieve, and to hold onto moments that still feel like life.

Epilepsy Care

With epilepsy, certainty is hard to come by. That’s why our support is built on readiness. We’re trained to recognise early signs, to stay calm during episodes, and to create home environments that are safe without feeling sterile. But more than that, we help people keep doing the things they love—going out, learning new things, being social—without the weight of fear. We talk openly with families, building their confidence along the way.

Heart Disease Care

Heart conditions often come with a long list of do’s and don’ts. We help turn that list into daily habits that feel manageable. That might mean supporting someone with physical activity, managing medication, or just pacing out the day in a way that avoids fatigue. We don’t push—we adapt. And we make sure families understand the “why” behind every bit of advice, so they feel less like caregivers and more like partners in recovery.

Huntington’s Disease Care

This condition doesn’t follow a straight path. It changes how someone moves, speaks, remembers—even how they relate to people. Our carers stay beside them as these changes unfold. We focus on keeping routines familiar, on offering comfort in the midst of confusion, and on providing care that never loses its gentleness. Families face uncertainty too, and we’re here for them—with guidance, time to breathe, and practical support they can rely on.

Mental Health

Mental health care calls for something deeper than check-ins. It calls for consistency, trust, and real respect. We support individuals living with anxiety, depression, trauma, and more—helping them build routines that ground them and finding gentle ways to re-engage with the world. We also create space for families to talk, to ask questions, and to understand what support really means in practice—not just theory.

Motor Neurone Disease Care

This is a condition that takes more over time, often in ways that feel out of step with the rest of life. Our care steps in to steady the ground. From adjusting positions to managing speech tools, we offer practical help without ever forgetting the human being at the centre of it all. Families often carry a heavy load, so we stay close to them too—making sure no one feels they have to carry this alone.

Muscular Dystrophy

Support for muscular dystrophy means protecting strength where it remains—and making up for it where it’s faded. We help individuals move safely, care for themselves with support, and stay involved in daily routines. Our carers offer both the practical and the emotional support needed to keep things as normal as possible, even when the condition feels anything but.

Out of Hospital Care

Leaving hospital can bring a mix of relief and worry. We smooth that transition, stepping in with support that covers recovery, rest, and reassurance. Whether someone needs help adjusting at home or ongoing clinical care, we make sure nothing falls through the cracks. Families get breathing room, and the person recovers without stress piling up.

Parkinson’s Care

Caring for someone with Parkinson’s is about noticing the small things. Changes in movement. Shifts in speech. A moment of fatigue. We build routines that flex with the condition and support that adjusts without disruption. We work slowly when needed and step back when independence is possible. Families often find themselves unsure of how to help—we’re here to show them how, with clarity and care.

Palliative Care

This stage of life is about comfort, dignity, and presence. Our role in palliative care is simple, but profound—we stay. We sit beside. We help with pain relief, with personal care, with holding the space when words are no longer needed. Families are guided gently. We don’t push. We don’t pretend. We simply offer a steady hand and a kind heart.

Dementia Care

When memories begin to fade, familiarity becomes everything. Our dementia care focuses on patterns, tone of voice, daily cues, and gentle routines. We don’t argue with confusion—we guide through it. We keep things simple, kind, and calm. Families often feel helpless—we help them reconnect in ways that feel meaningful again.

Home Care Services Across Mildura

Care doesn’t begin at a city boundary—and neither do we. We deliver home care services throughout the entire Mildura region, making sure that no matter where someone lives, support is never far away. We travel to quiet streets, semi-rural pockets, and busy neighbourhoods alike—because the need for care isn’t tied to postcode.

We know the Mildura community well. We understand the pace of life, the diversity of its people, and the ways each area holds its own rhythm. Our team brings not just consistency but familiarity—arriving in homes where relationships matter and care needs to be personal.

Here’s where we currently provide care services across Mildura:

• Irymple
• Red Cliffs
• Merbein
• Nichols Point
• Gol Gol
• Buronga
• Mourquong
• Koorlong
• Cabarita
• Cardross
• Dareton
• Mildura South
• Birdwoodton
• Mildura Central

Wherever you’re located, we’re prepared to support you in a way that’s responsive, gentle, and suited to your routine—not just ours. We don’t deliver care from a distance. We arrive quietly, listen first, and make sure every part of our support fits the life you already lead.

Choosing the Right Home Care Provider to Meet Your Needs

Finding the right care provider isn’t just about comparing services. It’s about knowing who will really see you—not just your needs, but your way of living, your comfort zones, your values.We believe everyone should take their time when making this choice. Because when care is done right, it becomes more than a service—it becomes a partnership.

Here are some things we encourage families and individuals to think about:

• Does the provider offer tailored support? Not every routine is the same. A good provider will shape their services around you—not the other way around.
• Are carers consistent and known to you? Familiarity matters. Seeing the same faces builds trust.
• Do they involve the person receiving care in planning? Your voice should never be left out.
• Is the provider culturally sensitive and inclusive? The way care is given matters just as much as what’s provided.
• Are they transparent about costs, changes, and who to contact? Good care should feel clear, not complicated.

Choosing well doesn’t mean picking quickly. Ask questions. Speak to past clients. And above all, trust your instincts about who feels right in your space.

How Our Home Caregivers Are the Best in Town

There’s a difference between someone doing a job—and someone truly showing up to care. Our caregivers don’t just bring experience and training. They bring presence. Warmth. Respect. And the kind of steady reassurance that only comes when someone genuinely cares for the person they’re supporting.

Each of our carers is carefully chosen—not only for their qualifications, but for how they treat others. Their approach isn’t driven by checklists or routines. It’s shaped by the person in front of them. Our team follows participant-led care, adjusting their pace and methods based on what makes the individual feel safe, heard, and comfortable in their own home.

Before joining us, every caregiver goes through:

• National police checks and working-with-children verification
• Reference reviews and in-depth interviews
• Ongoing training in person-centred care
• Cultural awareness and communication training
• Shadowing and mentorship from senior team members

We also understand that cultural familiarity can bring enormous comfort, especially in care environments. That’s why we offer a wide range of culturally aligned caregivers, allowing individuals to receive care from someone who understands their language, customs, or way of living. Here’s a glimpse of the support workers we can match based on cultural background:

• Arabic Disability Workers
• Bangladeshi Disability Workers
• Cambodian Disability Workers
• Chinese Disability Workers
• Greek Disability Workers
• Guyanese Disability Workers
• Indian Disability Workers
• Indonesian Disability Workers
• Italian Disability Workers
• Nepalese Disability Workers
• Spanish Disability Workers
• Thai Disability Workers
• Vietnamese Disability Workers

We don’t just meet care needs—we build trust, connection, and familiarity. That’s why our team is known not only for their skill, but for the way they show up—with compassion, attention, and heart.

Home Care Funding Options

When a family begins to look for care at home, the conversation quickly turns toward funding. Understandably so. It’s not just about what kind of help is needed—but also what’s possible, and what’s sustainable. For many, this part can feel unclear at first. We understand that, and we take it seriously.

We make it easier to understand the funding options that may be available. Some people are eligible for government assistance, others prefer to pay privately, and many find a way to use both. There’s no one path that suits everyone. What matters is that the right support reaches the right person, in a way that respects their situation—not just their needs, but their peace of mind too.

This is something we help with every day. Not through complex paperwork or distant advice—but through quiet explanations, open conversations, and real planning that’s shaped around the person and their family.

NDIS

The National Disability Insurance Scheme (NDIS) provides funding for people living with a permanent or significant disability. If a person has been approved for NDIS, they may receive support for daily living, personal care, transport, community access, or other assistance.

Our role is to support participants in using their funding well. We don’t just deliver care—we help make sense of the plan itself. What’s included, what the budget can stretch to, and how to make sure it reflects the person’s real, day-to-day life. Some people need help navigating the system. Others simply need someone they can trust to provide the care. We do both.

More importantly, we respect that each person is different. Their needs, their pace, their comfort level. Our job is to make sure the support never feels like a system—it feels like life, steady and supported.

Home Care Packages

Many older Australians receive help through Home Care Packages, funded by the government. These packages are designed to keep people in their homes, rather than entering residential care before they’re ready. And that matters—because home is where people feel known. It’s where routines live, where stories sit on shelves, where the garden still matters.

There are four levels of Home Care Packages, each offering a different amount of care depending on the person’s situation. Whether the need is light support with shopping or more involved help with health or mobility, we make sure the care lines up with the person’s needs.

We don’t just provide the services. We walk people through the application. We explain timelines. We help adjust care plans when things change. It’s not just a process—it’s a partnership.

Private Care

Private care gives families flexibility. It allows them to decide what kind of support is needed, when, and how often. We help shape those arrangements in a way that is sustainable—financially, emotionally, and practically. We don’t push for more than what’s needed. We simply offer what makes sense, based on the family’s rhythm and the person’s wellbeing.

And just like every other type of care we offer, private care is personal. The same attentiveness. The same quiet reliability. The same familiar faces showing up with consistency, week after week.

Contact Us

Every care journey begins with a question—and sometimes, all it takes is one conversation to find the right path.

At Support Network, our friendly team is here to help you explore your care options, whether you're looking for basic care, occasional help at home, or considering an aged care facility. We listen first. Then we walk you through what’s available—step by step.

Through our aged care concierge, we guide families on care classification, available aged care services, and how support like meal preparation, medication management, or social outings can fit gently into daily life. We also support family caregivers, making sure they’re never carrying the load alone.

Our care team works quietly in the background, coordinating health services, arranging social activities, and keeping the focus where it belongs: on comfort, dignity, and quality of life.

You don’t need to know exactly what you’re looking for. Just reach out. Our responsive team is here when you’re ready.

Call us on 1300 671 931. We’ll help you begin.