Our Home Care Services

There’s something deeply reassuring about knowing someone’s got you—completely. That’s how we want our participants and families to feel the moment they reach out to us. We don’t offer pieces of a solution—we bring the whole picture. We are the ones who take care of everything, not just because it’s our role, but because it’s our responsibility. Every individual, every life stage, every specific need—we’re here for it all.

We don’t believe in ticking boxes or offering only what’s listed. We believe in leaning in—understanding the person, not just their condition—and shaping the care around that. It’s care that moves with you, grows with you, and most importantly, respects your choices.

Here’s a closer look at the services we deliver, and how we make each one feel personal, safe, and purposeful.

Home Care

We don’t walk into homes with pre-written plans. We walk in with ears open, eyes attentive, and a heart ready to understand. Home care with us isn’t task-driven—it’s relationship-driven. Whether it’s help around the house, preparing meals, or simply sitting and sharing a quiet moment—we make support feel like a natural part of your day.

Daily Living

Getting through the day shouldn’t feel like a struggle. That’s why our daily living support is built to restore your rhythm—one moment at a time. From morning routines to afternoon outings, we’re right there beside you. It’s not just about what we do—it’s how we do it—with care, patience, and an eye for the little things that make life easier.

Domestic Assistance

Sometimes, it’s the practical help that gives the most peace of mind. Vacuuming, laundry, dishes—these aren’t just chores, they’re the things that make a space feel like home. We take care of it all with respect, efficiency, and the understanding that everyone deserves to live in a clean, safe, and welcoming environment.

24 Hour Care

Around-the-clock support isn’t just about presence—it’s about reliability. Our 24-hour care teams don’t just stay—they stay tuned in. Whether it’s medication reminders in the night, assistance at dawn, or just the comfort of knowing someone is always nearby, we offer continuous care that never feels clinical or cold—it feels like safety wrapped in familiarity.

Personal Care

Personal care should never feel impersonal. From assistance with bathing and dressing to grooming and hygiene—we approach these tasks with the utmost sensitivity. It’s not about getting the job done. It’s about preserving dignity, maintaining confidence, and always honouring the trust you place in us.

Overnight Care

For many, night-time can bring vulnerability. That’s why our overnight care is designed to bring calm and reassurance. We stay quietly available—alert, respectful, and prepared. Whether it’s scheduled assistance or simply being on standby, we’re there to ensure peace of mind until the sun rises.

Disability Care

Our disability care goes beyond support—it’s about opportunity. We see ability, potential, and individuality. We adapt to every need, every preference, and every goal. Whether short-term support or long-term care is required, we show up with skills, but more importantly, with intention and care that feels right.

Disability Support

Support isn’t just physical—it’s emotional, social, and psychological. That’s how we approach disability support. We’re not here to manage people—we’re here to stand with them. From building confidence to fostering independence, our support adapts to your pace and priorities.

Complex Care 

When care becomes more intricate, our response becomes more attuned. We step in with a quiet competence—managing multiple conditions, coordinating allied health professionals, and ensuring nothing is missed. We handle the details, the scheduling, and the coordination so you don’t have to. Your focus can stay where it belongs—on living.

High Care

High care doesn’t mean high pressure. We handle intensive, high-level support with grace, calm, and complete professional care. Our teams are trained to navigate complex medical needs, high-dependency routines, and advanced mobility support—without losing the human touch.

Social and Community Participation

Belonging is a human need—and we take it seriously. Whether it’s heading to a community group, visiting a friend, joining a class, or simply having a day out—we support participants in getting out into the world. It’s not just about attendance—it’s about engagement, connection, and joy. We don’t just plan outings. We create moments.

Behaviour Support

Challenging behaviours don’t define a person—they tell a story. And we make it our priority to listen. Our behavioural support team works alongside families, professionals, and participants to understand the ‘why’ behind actions. We use positive, respectful, and person-centred strategies that empower rather than restrict. It’s not about control—it’s about compassion, structure, and support that encourages growth.

Specialist Care Services

There are moments in life where care becomes more than assistance—it becomes lifeline, language, and a shared understanding between the person receiving support and the one offering it. We meet people where they are—not just physically, but emotionally, spiritually, and in the unspoken spaces where challenges live. That’s especially true for those living with complex conditions.

Each individual comes with their own rhythm, history, and pace—and we respect that. We don’t just deliver support—we build partnerships. That means getting to know not just the condition, but the person behind it. And it means giving families a reason to exhale, knowing someone capable, calm, and kind is walking alongside them.

Here’s how we approach some of the specialist care needs in the Toowoomba community:

Arthritis Care

Pain doesn’t just slow movement—it can dull confidence and make simple tasks feel overwhelming. We support people with arthritis by helping them stay active in ways that feel safe and empowering. Whether it’s assisting with mobility, offering warmth and flexibility around daily routines, or simply understanding when to step back and give space—we’re there in a way that lifts, never limits.

Autism Care

Autism is not a barrier—it’s a different way of experiencing the world. Our support for individuals on the autism spectrum is never based on checklists. We take time to understand sensitivities, triggers, communication preferences, and unique interests. With consistency, structured environments, and compassionate routines, we don’t just support—we connect. Families are included in every step, helping build bridges that last.

Cancer Care

Whether newly diagnosed, in treatment, or recovering post-therapy—cancer care is about more than managing symptoms. It’s about showing up with calm, strength, and steadiness when the world feels uncertain. We help with the everyday—meals, transport, medication support—but we’re also there to simply sit in the quiet moments, hold space, and bring presence when it’s needed most.

Epilepsy Care

Living with seizures requires more than vigilance—it calls for trust, preparation, and calm-under-pressure support. We work with individuals and families to create safe home environments, identify warning signs, and respond swiftly and confidently. But we also help reclaim a sense of freedom, knowing someone is always there who understands what to do—and how to do it with care.

Heart Disease Care

After surgery, diagnosis, or during ongoing heart-related health changes, the path forward often feels like unknown territory. We support healthy routines, gentle physical activity, medication schedules, and emotional wellbeing. Care with us means less worry, more balance, and the quiet confidence of not walking the journey alone.

Huntington’s Disease Care

Progressive conditions need stable, grounded support. Our approach to Huntington’s care is deeply relational—we adapt alongside the changes, adjusting care plans with care and communication. Our goal is not just to manage needs, but to preserve identity, strengthen family resilience, and provide consistent, dependable presence.

Mental Health

Support Network understands that mental health isn’t just a checkbox in a file—it’s deeply personal and often invisible. Whether someone is living with anxiety, depression, bipolar disorder, PTSD, or other mental health challenges, our support is gentle, stable, and free of judgment. We offer structure, encouragement, and respectful space to talk or simply be. We also work closely with families to ensure the whole support circle feels heard.

Motor Neurone Disease Care

When mobility declines, emotional strength is tested. That’s why our care for those living with MND goes beyond the physical. Yes, we help with transfers, feeding, personal care, and communication aids—but we also bring emotional steadiness, clarity for families, and a calm reassurance that nothing is too much for us to handle.

Muscular Dystrophy

Everyday routines can become physically demanding for those with muscular dystrophy. Our team provides dignified personal care, mobility assistance, and ongoing emotional support. We work with allied health professionals and families to ensure care is coordinated, adaptive, and always in tune with changing needs—helping maintain a life with rhythm and routine.

Out of Hospital Care

Coming home from hospital can feel like stepping into the unknown. We make it familiar again. Whether post-surgery, post-illness, or recovering from a serious incident, our out of hospital care offers support where it’s needed most. From medication to wound care, and from transport to simple daily living tasks, we make recovery feel manageable—and safe.

Parkinson’s Care

With Parkinson’s, no two days are alike. That’s why we don’t rely on rigid schedules. We respond to changes with patience, empathy, and flexibility—helping manage tremors, movement, speech, and emotional effects. Our goal is to maintain independence where possible, while offering steady support where needed—always with dignity.

Palliative Care

Palliative care is sacred. It’s not about what we do—it’s about how we do it. Quiet. Gentle. Respectful. We’re there to bring comfort, dignity, and peace to the end-of-life journey. For families, we bring emotional support and time—to reflect, to be present, to simply love. We believe in presence over pressure, in calm over chaos.

Dementia Care

Memory loss doesn’t take away a person’s worth. In fact, it makes our work even more tender. Dementia care at Support Network is grounded in routine, sensory cues, and person-specific approaches. We learn life stories, favourite songs, comforting smells—whatever connects. We don’t fight the changes; we walk through them together, with kindness, structure, and deep respect.

Home Care Services Across Toowoomba

No matter where you’re located in Toowoomba, we bring our care to your doorstep—without compromise. Whether it's the leafy suburbs, rural outskirts, or the heart of the city, our care knows no boundary. Wherever life has placed you, we’re already close by.

Our caregivers aren’t dispatched—they’re dedicated. They arrive not just on time, but with intent—to offer the kind of support that truly lands, settles, and stays. You don’t have to shift your life to access care. We come to you, adapting to your space, your routine, your pace.

We offer support across:

• Middle Ridge
• Harristown
• Centenary Heights
• Newtown
• Rangeville
• South Toowoomba
• North Toowoomba
• Wilsonton
• Glenvale
• Mount Lofty
• Darling Heights
• Kearneys Spring
• Torrington
• Highfields
• Drayton
• Westbrook

From townhouses to rural properties, from apartments to farmsteads, our care is consistent, personal, and built around your world. Whether you need daily support, overnight assistance, or someone by your side for the long term, we’re already serving your part of Toowoomba—and we’re ready to support you too.

Choosing the Right Home Care Provider to Meet Your Needs

Choosing care is not just a practical decision—it’s a deeply personal one. It’s about trust, comfort, and the confidence to open your door to someone who will truly get it. But how do you know who’s right for you?

Start with approach. A provider shouldn’t walk in with rules—they should walk in with open hands and open hearts. Care should bend around your life, not ask you to change it.

Transparency is just as important. A good provider explains everything. Service agreements, pricing, scope of support—it’s all laid out, so there are no questions left hanging.

Look for continuity. One familiar face is better than a rotating roster. It builds trust, familiarity, and emotional safety.

Ask about flexibility. Needs change. A good provider grows with you—not against you.

And finally, consider how they listen. If they really stop to hear your story, your fears, your hopes—that’s usually a sign they’ll care the right way.

We don’t just meet these markers—we’re built on them.

How Our Home Caregivers Are the Best in Town

Not all care is created equal. What makes ours stand out isn’t just the skills—but the soul behind them. Our caregivers aren’t sent from a list. They’re selected, trained, and aligned with the people they support—heart to heart.

Every carer goes through rigorous background checks, interviews, and comprehensive training. But it doesn’t stop there. What truly defines them is how they care. They don’t follow charts—they follow the person. Every action, every interaction, is guided by the participant’s voice, not an agency checklist.

They notice the little things. They wait when needed. They respond, not just react. And more importantly, they stay—offering consistency in a world where change can feel overwhelming.

We don’t believe in transactional care. We believe in relational support—where the caregiver doesn’t just arrive, they connect. Families feel the difference. Participants feel the difference. That’s why so many of our care relationships last years, not weeks.

Culturally Aligned Support Workers

We understand that culture shapes comfort. That’s why we offer caregivers who speak your language, understand your customs, and respect your values. When culture and care align, the result is peace, trust, and effortless communication.

We proudly provide:

• Arabic Disability Support Workers
• Bangladeshi Disability Support Workers
• Cambodian Disability Support Workers
• Chinese Disability Support Workers
• Greek Disability Support Workers
• Guyanese Disability Support Workers
• Indian Disability Support Workers
• Indonesian Disability Support Workers
• Italian Disability Support Workers
• Nepalese Disability Support Workers
• Spanish Disability Support Workers
• Thai Disability Support Workers
• Vietnamese Disability Support Workers

When care reflects who you are, it settles in differently. That’s what we offer—care that feels like home. Always matched, always meaningful.

Home Care Funding Options

Every individual must access suitable home-based support services without obstacles. We dedicate our services to ensure families understand all funding options that exist between government benefits and private financial support. At every stage the main priority must be the accessibility of care rather than the overwhelming process. We support participants through every funding step irrespective of their approval status because no one should handle this journey independently.

Our service welcomes participants via NDIS and Home Care Packages programs and through private aids for those who desire freedom in their care delivery choice. The method of funding healthcare remains a secondary concern since we continue providing tailored high-quality support services that align with your specific needs.

NDIS Support

We are a proud registered provider under the National Disability Insurance Scheme (NDIS). If you or your loved one is living with a disability and has access to NDIS funding, we can deliver support tailored precisely to your goals and needs. Whether it’s personal care, assistance with daily activities, or help getting out into the community—we make sure your plan works for you, not the other way around.

Home Care Packages

For older Australians receiving aged care through the government’s Home Care Package program, we provide everything from basic care to more complex support—always delivered with warmth, consistency, and the highest standard of dignity and respect.

Private Care Funding

Some individuals prefer to privately fund their care—whether it’s to avoid delays, top up existing services, or stay fully in control of their schedule. We offer flexible private care plans that can begin immediately, with the freedom to choose how, when, and where support is provided.

Whatever your funding path looks like, we're here to make it simple and supportive—so you can focus on what matters most: living well at home.

Contact Us

Whether you’re navigating care for the first time or looking for something that feels more personal and reliable, we’re here to help. Our friendly team takes the time to understand your health conditions, preferences, and level of care needed—so you receive support that feels right from the start.

We’ve built a tradition of care rooted in dignity, presence, and respect, and we’re proud to bring that into homes across Toowoomba. If you or someone you love could benefit from extra assistance, meal preparation, or help with everyday tasks, reach out. We’ll walk with you—one decision at a time.

Call us on 1300 671 931 or connect with our dedicated team today. The right care doesn’t wait.