Our Home Care Services

In a world that often moves too fast, care should never be rushed. At Support Network, we don’t just provide home care—we create calm, reliable spaces where people feel seen, heard, and supported. We cover everything with intention and warmth, shaping every moment of care around the real human being behind the plan.

Because the truth is, care can’t be one-size-fits-all. Needs shift, conditions change, and no two lives are lived the same way. That’s why we make it our mission to step in gently, to notice the details, and to hold space for every individual exactly as they are. We don’t just meet requirements—we respond to people.

From complex health needs to a helping hand with the dishes, we’re the ones who take care of it. Not because it’s a task, but because it matters.

Here’s how we show up—and stand apart—with every service we offer:

Home Care

Home is where people feel most themselves—and our goal is to help them stay there, safely and comfortably. Our home care isn’t about ticking boxes. It’s about making life easier, lighter, and more manageable, every day. Whether it’s support with errands, meals, or just a friendly face, we arrive ready to take the weight off. What sets us apart is how personal we make it. We build a rhythm that fits the household, not the other way around.

Daily Living

Daily life can bring quiet challenges—getting dressed, preparing breakfast, managing medication. We support these tasks with a balance of encouragement and quiet presence. Nothing is rushed, and nothing is overlooked. Our team focuses on preserving independence while gently filling in the gaps. We’re there, but never intrusive.

Domestic Assistance

A tidy, welcoming space does wonders for the soul. Our domestic assistance goes beyond chores—it’s about dignity. We assist with cleaning, laundry, shopping, and more, always with respect and care for the home we’ve been welcomed into. We work alongside you, not over you. And we’re always guided by your comfort.

24 Hour Care

We maintain a constant support presence after patients need it continuously throughout each day. Our team works continuously from days to nights by providing monitoring services and assisting while bringing comfort without any breaks in service. Being available is not the only requirement. Being present consists of continuous attention toward meeting the individual's healthcare requirements.

Personal Care

Personal care is intimate. We never forget that. Every gesture—whether it’s helping with bathing, dressing, or grooming—is offered with dignity and discretion. We take our time. We listen. We preserve privacy and always work with kindness. Because how care is delivered matters just as much as what’s being done.

Overnight Care

The quiet hours of the night can bring their own worries. We stay close, offering reassurance and assistance while loved ones rest. From toileting support to safety checks, we remain attentive—never distant, never disengaged. Our presence isn’t just practical—it’s comforting.

Disability Care

A person with disabilities does not need to accept reduced opportunities in life. Our disability care service adjusts its care provision according to the one-of-a-kind lives each person leads. Our disability care team provides innovative flexible solutions for physical support service and communication assistance as well as equipment assistance. Our services combine care with the purpose of helping people develop their capabilities.

Disability Support

Support isn’t just about help. It’s about understanding. Our disability support services integrate various needs including social contact and emotional care and physical assistance and psychological support. We don’t assume. We inquire to understand better about clients and then we personalize our method of assistance. It’s a partnership—not a procedure.

Complex Care 

Complex conditions deserve specialised, expert care. But more than that, they require attentiveness and consistency. We provide high-level support for individuals with chronic illnesses, multiple diagnoses, or specialised treatment plans. Our carers are trained, our response is calm, and our presence is reassuring. No matter how intricate the need, we’re equipped—and we’re thoughtful.

High Care

For individuals who require intense, daily support, we provide high care that is stable, skilled, and sensitive. We manage medications, help with transfers, and assist with feeding and hygiene—always led by clinical precision and personal empathy. We don’t just aim to maintain wellbeing—we aim to uplift it, even on the hardest days.

Social and Community Participation

Care doesn’t stop at the front door. We believe connection and purpose are essential for a fulfilled life. Our team supports community participation by encouraging outings, group activities, volunteering, or just a visit to the local café. We stand beside you—not in front, not behind. And we celebrate every moment of joy, no matter how small.

Behaviour Support

Some obstacles remain invisible when first observed. Our caregivers provide behavioral assistance to people who need help coping with emotional and psychological troubles. We provide steady supportive practices through positive reinforcement with a soft approach. Our team establishes relationships with families along with clinicians and specialists for secure routine development. The assessment of improvement relies on achieving comfort rather than following directions.

Specialist Care Services

Some journeys are more complex than others. Some call for not just care—but understanding, patience, and the kind of quiet strength that steadies a person even in uncertain times. Our specialist care isn’t clinical—it’s personal.

We don’t simply respond to medical needs; we step into people’s lives, stand beside families, and create a care environment that holds space for both the condition and the individual behind it. Every condition listed below comes with its own emotional weight—and our role is to help lift it.

Arthritis Care

Living with arthritis can feel like fighting against your own body. Simple tasks—opening jars, brushing hair, even walking to the letterbox—can become daunting. We understand these quiet battles. Our support eases daily movements, reduces strain, and focuses on preserving independence. But beyond the physical, we also tend to the emotional load. We offer reassurance on hard days and celebrate progress on the good ones—always moving at your pace, never pushing past it.

Autism Care

Autism exists as a distinct method to perceive reality thus requiring no remediation. Each individual having Autism interprets that world in their own distinct way. Autism care centers around patience combined with structure besides respecting individuality in every patient. In our autism care we create routines by working with each person. We allow personal preferences to guide the approach to care while abstaining from imposing expectations. Autism care provides families with a welcome relief through reduced expectations and enhanced cooperative approach.

Cancer Care

Cancer care is about more than treatment schedules and medications. It’s about moments. We help create space for rest, resilience, and hope. Our approach to in-home cancer support focuses on reducing fatigue, supporting comfort, and being present for both the individual and their loved ones. When everything else feels uncertain, we become the steady hand that quietly holds it all together.

Epilepsy Care

With epilepsy, safety is everything—but so is dignity. Our team is trained to manage seizures, administer medication, and create environments that reduce risk. But we don’t stop there. We support families with education, confidence-building, and the reassurance that they are never alone. For the person receiving care, we don’t just respond—we anticipate, adapt, and empower.

Heart Disease Care

The heart is more than an organ—it’s a rhythm to life. When it falters, everything changes. Our care focuses on monitoring, medication support, and helping manage lifestyle changes that protect heart health. But we also understand the emotional impact: the fear, the limitations, the quiet grief of what used to be easier. We walk beside you through it all, helping restore confidence and rebuild routines that feel strong again.

Huntington’s Disease Care

Huntington’s can be unpredictable. It affects movement, mood, and memory all at once. And for families, it’s especially heavy. We offer stable, long-term care plans that grow with the progression of the condition. We focus on what can be done. Our support is gentle, structured, and respectful—ensuring safety without sacrificing dignity. And we support families just as fiercely, giving them room to breathe without stepping out of the picture.

Mental Health

Mental health deserves the same care and presence as physical health. We provide support for those navigating anxiety, depression, bipolar disorder, PTSD, and more. Our approach is non-judgmental, calm, and consistent. We don’t label—we listen. And we don’t push—we partner. Through companionship, daily support, and therapeutic connections, we help individuals regain balance. And families? We help them reconnect with hope.

Motor Neurone Disease (MND) Care

MND brings enormous changes in a short time. Our care is responsive, sensitive, and highly specialised—offering mobility support, communication assistance, and emotional grounding. But above all, we focus on presence. In a time when so much feels like it’s slipping away, we hold space for everything that still remains: comfort, connection, and care that never wavers.

Muscular Dystrophy Care

Progressive conditions demand flexible support. We assist with transfers, mobility aids, daily tasks, and personal care—but it’s how we deliver it that matters. Our carers move with awareness and respect, always checking in, never rushing. We help preserve energy, build confidence, and keep life feeling full and familiar.

Out of Hospital Care

Whether it’s recovering from surgery, transitioning back home after treatment, or managing short-term needs, our out-of-hospital care ensures a smooth shift from clinical to personal. We support with medication, follow-ups, wound care, and daily activities—all while bringing warmth back into daily life. It’s about healing in a place that feels like yours again.

Parkinson’s Care

With Parkinson’s, every day can feel a little different. Tremors, stiffness, and fatigue come and go—but our support remains steady. We assist with daily routines, movement safety, and medication reminders, while offering reassurance that never fades. We know how personal this journey is. That’s why our care is never mechanical—it’s human, intuitive, and always respectful.

Palliative Care

End-of-life care isn’t about giving up. It’s about giving peace. Our palliative care offers comfort, dignity, and presence—for both individuals and the families standing beside them. We handle physical support with care and discretion. But just as importantly, we bring emotional steadiness—sitting in silence when words aren’t needed, and creating space for memories, not just moments.

Dementia Care

Dementia challenges the sense of self. Our role is to preserve it as gently and fully as possible. We support memory, safety, and emotional wellbeing with familiar routines, patient guidance, and compassionate understanding. We don’t argue with confusion—we meet it where it is. We don’t correct—we redirect. And we never lose sight of the person within.

Home Care Services Across Townsville

No matter where you are in Townsville, care should never feel out of reach. At Support Network, we believe every individual—regardless of postcode or circumstance—deserves quality care that feels close, personal, and truly reliable. That’s why our services are available across all parts of Townsville, with dedicated support teams ready to walk in when you need them the most.

Our care isn’t only accessible—it’s responsive. Whether you live in a quiet residential pocket or a bustling urban corner, we bring the same heartfelt support to your doorstep.

We provide in-home care across Townsville, including:

• Annandale
• Aitkenvale
• Belgian Gardens
• Castle Hill
• Cranbrook
• Currajong
• Douglas
• Garbutt
• Gulliver
• Heatley
• Hermit Park
• Hyde Park
• Idalia
• Mount Louisa
• Mundingburra
• North Ward
• Oonoonba
• Pimlico
• Railway Estate
• Rosslea
• South Townsville
• Vincent
• West End
• Wulguru
   

We’re more than just nearby—we’re present, wherever you are. Every neighbourhood, every family, every home—we serve them all with the same dedication.

Choosing the Right Home Care Provider in Townsville

Finding the right care provider isn’t just a checklist—it’s a decision that shapes daily life, safety, and wellbeing. We believe families should feel empowered, not overwhelmed, when making this choice. So what should you look for?

• Does the provider tailor services around the individual, or do they offer a one-size-fits-all solution? True care starts with listening.
• Comfort often lies in familiarity. Are the carers sensitive to your language, traditions, or background?
• TAre their carers background-checked, qualified, and willing to involve you in care decisions?
• Life changes—so should your care. Can they adapt to shifts in health, routine, or preferences?
• Do you feel heard, informed, and respected throughout your journey with them?
   

At the core of it all, the right provider makes you feel safe—not just physically, but emotionally. That’s what true support looks like.

How Our Home Caregivers Are the Best in Town

The heartbeat of our care lies in the people we send into homes. These aren’t just trained professionals—they’re deeply empathetic individuals who step in with grace, respect, and an unwavering commitment to the person in front of them.

Every one of our caregivers is:

• Rigorously background-checked
• Fully qualified and certified
• Trained in both physical care and emotional presence
• Encouraged to build participant-led routines rather than strictly agency-driven structures
   

This means your needs aren’t dictated by schedules—they’re guided by what matters to you. Our carers don’t walk in with rigid roles—they arrive with open eyes, patient ears, and a quiet willingness to adapt.

Whether it’s helping someone get out of bed gently, assisting with personal care, or just offering steady companionship through long afternoons, they bring heart into every task.

Culturally Aligned Support Workers

We understand how language, food, traditions, and gestures play a role in true comfort. That’s why we offer a wide range of culturally aligned support workers—so care can feel familiar, not foreign.

We proudly offer access to:

• Arabic Disability Workers
• Bangladeshi Disability Workers
• Cambodian Disability Workers
• Chinese Disability Workers
• Greek Disability Workers
• Guyanese Disability Workers
• Indian Disability Workers
• Indonesian Disability Workers
• Italian Disability Workers
• Nepalese Disability Workers
• Spanish Disability Workers
• Thai Disability Workers
• Vietnamese Disability Workers

Because trust begins with understanding—and that includes cultural understanding, too. When the caregiver feels like someone from your world, comfort and connection come naturally.

Home Care Funding Options

The cost of care should never stand in the way of receiving it. We understand how overwhelming it can feel when you’re trying to balance wellbeing with finances—especially when support is urgently needed. That’s why we’re here to help you navigate both government-funded and private care options with honesty, clarity, and absolutely no pressure.

Some participants come to us through nationally funded support programs. Others choose to fund care privately, or do a little of both. Whatever your circumstances, our team gently guides you through the process so you can focus on what really matters: peace of mind.

Whether you’re just starting out or reassessing your care needs, here’s how we offer support through the main funding pathways:

NDIS (National Disability Insurance Scheme)

If you or your loved one is living with a permanent or significant disability, the NDIS may be able to fund your home care services. We are a registered NDIS provider and offer tailored, person-led care in line with your individual plan. From daily tasks to high-level support, we step in wherever you need us most—and adjust as your goals and life change.

Home Care Packages

For older Australians, government-subsidised Home Care Packages provide flexible options for support at home. Whether you’re approved for a Level 1 or a more advanced Level 4 package, we help design your care around what’s important to you. From help around the house to nursing support and personal care, we offer respectful, responsive assistance.

Private Care Funding

Not all care needs wait for funding approval. If you prefer to begin services right away or would like extra support beyond your funding allocation, private care is always an option. We offer flexible, pay-as-you-go services for individuals and families who wish to invest directly in their wellbeing. There are no complex contracts—just clear options, and care that begins when you say so.

Whether funded by government programs or privately arranged, we deliver the same level of compassion, quality, and respect—every single day. And when you’re ready to explore your care options, we’ll be right here to walk you through it.

Let’s Talk About Care That Truly Fits

Whether you’re looking for basic care, intermediate care, or something more specialised, we offer a comprehensive range of personalised in-home care services to support everyday tasks, assistance with bathing, or aged care on a regular basis.

Our care package levels are flexible, and we guide you through care models, comparison services, and specialised care options—all with respectful assistance and compassionate care.

We’re a care company focused on quality of care and quality of life, led by friendly staff who deliver person-centred care that aligns with your chosen level of care.

If you're seeking a thoughtful service provider for aged care services that feel truly supportive, we’re here to help.