Our Home Care Services

There’s something deeply reassuring in knowing someone will show up—not just to help, but to understand. Not just to complete tasks, but to make life feel lighter again.

We don’t look at home care as a schedule of duties. For us, it’s a quiet commitment to preserving someone’s rhythm. Their independence. Their sense of home. And it starts by understanding that every individual holds a unique way of living, coping, healing, and hoping. So we approach care gently—never assuming, never rushing—just learning, adapting, and being present.

We take care of everything, but not all at once. We take our time. We get to know what matters. We notice the little things. That’s how we begin to provide real care—by letting it settle in naturally, just as if it had always been there.

Below is a closer look at the services we offer under the NDIS. These are more than checkboxes—they are parts of a life. And we honour each one as such.

Home Care

Home care, for us, isn’t about stepping in and taking over—it’s about making it easier for someone to stay where they feel most like themselves. We support people in their own homes, with their own routines, their own comforts.

We don’t bring rigid processes. We bring flexibility. Whether it’s helping with mobility, safety, personal hygiene, or setting up the day, we keep it calm and grounded. The goal is not to disrupt—but to make things feel steadier.

Daily Living

Everyday tasks may seem ordinary—but when they become difficult, they can impact everything. That’s why our daily living support goes beyond practicality. We help with bathing, dressing, eating, and medication—yes—but we also pay attention to how someone likes things done.

We learn their patterns, we understand their hesitations, and we quietly build trust. It’s that trust that allows us to support them in ways that feel natural, not forced.

Domestic Assistance

A lived-in home carries memories, habits, and a certain feeling of safety. When those spaces become hard to manage, we step in gently. Whether it’s vacuuming the lounge, folding laundry just so, or doing the dishes in the order someone prefers—it’s not about speed. It’s about restoring a sense of peace and belonging.

We’re not cleaners. We’re companions who notice what feels out of place and help put it back in order.

24 Hour Care

When care is needed all day and through the night, we provide it without ever overwhelming. Our 24-hour care is constant but never overbearing. It’s presence—steady, warm, and ready.

Families often worry when needs become high. But we carry that weight with them, offering complete care that covers medical attention, personal assistance, and companionship. No matter the hour, we’re there—quiet in the background, ready when needed.

Personal Care

There is great vulnerability in needing help with the most intimate parts of life. Bathing, grooming, dressing—these are personal, and we treat them with the care and privacy they deserve.

We do not approach these tasks clinically. We move slowly. We respect silence. We wait for permission. Every action is grounded in dignity, allowing the person to remain in control.

Overnight Care

Evenings can be unsettling when someone feels unwell or uncertain. Our overnight care offers the comfort of knowing someone is close. Whether it’s help with mobility, administering medication, or simply being a reassuring presence, we offer calm through the quiet hours.

We tailor this support—some need light assistance, others need ongoing attention. We match our pace to theirs.

Disability Care

Disability care should never be about restriction. It should open doors, widen horizons, and help someone reclaim the moments they thought were lost.

Our support begins by understanding—not just the condition, but the person living with it. We tailor everything around their preferences, mobility, communication, and goals. Some days, that means helping them prepare a meal. Other days, it’s helping them build confidence to leave the house.

The care flexes. The person stays in charge.

Disability Support

We support individuals with disabilities in all the ways that make day-to-day life feel smoother. But our focus isn’t only on the what—it’s on the why and how. We help with community access, daily routines, and personal growth, but we always start with their own aspirations.

It’s not about “fitting in services.” It’s about listening to what they want to achieve, and building the support around that.

Complex Care 

Some care needs are layered, intricate, and ongoing. For those living with medical conditions or advanced health requirements, our complex care provides high-level, coordinated support in the comfort of home.

This type of care takes more than experience—it takes attentiveness. We work closely with health teams, family members, and the person themselves to ensure safety, continuity, and comfort. Even with the complexity, our care remains human, gentle, and focused on the person before the condition.

High Care

We provide high-level support for people who need constant supervision, physical assistance, or full medical oversight. But even in these situations, we never allow care to feel transactional.

Our approach is slow, intentional, and respectful. High care does not mean removing choice or individuality. It means lifting the burden of physical tasks while nurturing the parts of life that still bring joy.

Social and Community Participation

It’s not just about staying well—it’s about staying connected. Our social and community support helps people get out into the world, or invite the world in. From joining group outings to attending events or classes, we help individuals engage on their terms.

Sometimes it’s about rebuilding confidence. Sometimes it’s about having someone to share the experience with. Always, it’s about keeping isolation at bay.

Behaviour Support

Behind every challenging behaviour is a need waiting to be understood. We don’t react. We observe. We listen. Our behaviour support is gentle, informed, and shaped by the individual’s life story.

We work closely with families, therapists, and participants to create strategies that reduce stress and increase calm. This is not control—it’s compassion in action.

 

Specialist Care Services

Illness, disability, and progressive conditions don’t just affect one person—they ripple through families, reshaping daily life in quiet, difficult ways. We’ve sat beside people at hospital bedsides, spoken with families at kitchen tables, and helped rebuild calm in households that felt close to collapsing.

We don’t provide services in a transactional way. We show up to stand alongside people, offering care that doesn’t just manage the medical, but understands the emotional, the personal, and the deeply human.

Below are the conditions we support—not from a list, but through lived relationships with real people who needed something softer, something steadier, something deeper.

Arthritis Care

Pain that comes and goes. Joints that used to move with ease, now stiff and slow. We see how arthritis wears on a person—not just physically, but emotionally too. The frustration of asking for help. The grief of needing more time for what once was simple.

We don’t push. We don’t take over. We help people hold onto their routines in a way that feels like theirs. Small adjustments. Gentle support. Encouragement without pressure. It’s not about fixing—it’s about preserving the flow of daily life, without forcing it.

Autism Care

Autism is not something to be moulded—it’s something to be honoured. We’ve learned, over time, that each individual on the autism spectrum brings a language of their own. And so we learn that language. Some communicate without words. Some need space before trust. We adjust to them—not the other way around.

We work alongside families too. To ease the pressure. To support in schools, in homes, in the community. We aim to create calm, clear environments where people feel safe, understood, and free to be as they are.

Cancer Care

Cancer doesn’t pause life. It disrupts it. It frightens. It overwhelms. And it leaves people exhausted—physically and emotionally. We don’t walk in with platitudes. We walk in with care, steadiness, and readiness to meet people where they are, even if that’s in silence.

We offer practical support—medication, hygiene, nourishment. But more than that, we’re present in the vulnerable spaces. When someone just needs to sit. When families don’t know what to say. We stay. That’s our care.

Epilepsy Care

There’s a quiet tension in homes where epilepsy lives. That sense of waiting. Of not knowing when the next seizure might come. We see it. And we help soften it.

Our carers are trained to respond with calm, to recognise signs, to protect. But we also work on the in-between. The rebuilding of confidence. The return to doing things independently, safely, with support close by but not suffocating. We help people breathe again.

Heart Disease Care

When someone’s heart is vulnerable, everything slows down—movement, routine, even moods. We offer more than monitoring. We build safety into daily life, so nothing feels rushed or uncertain.

We help with activity, nutrition, medications. But we also listen when someone says they’re tired. We allow rest. We pace things gently, supporting the person and the household so care doesn’t feel like a burden. Just part of a new rhythm.

Huntington’s Disease Care

It’s a long, difficult road—Huntington’s. Families often carry grief long before the end. We’ve seen that. And we never overlook it.

We support individuals with coordination, speech, memory changes, and emotional responses. But more than anything, we support families. We talk through the confusion. We stay steady during the personality changes. We help everyone feel like they still know their loved one, even as they change.

Mental Health Support

Mental health care starts before the crisis. It begins in the quiet. The withdrawal. The forgetfulness. The fear of being misunderstood.

We support individuals experiencing depression, anxiety, PTSD, and other conditions with structure, company, and consistency. No pressure to “cheer up.” No fixing. Just showing up, again and again, until the person starts to believe they’re worth that effort. Because they are.

Motor Neurone Disease Care

As MND progresses, people lose function—but not identity. Not spirit. Not the need to be spoken to, not around. We help preserve dignity where it’s often at risk of being stripped away.

From hoists and communication aids to breathing support and personal care, we handle the logistics. But it’s in the way we do it that matters. With pauses. With respect. With the understanding that this person still has preferences, humour, and pride.

Muscular Dystrophy Care

There is no one path with muscular dystrophy—some decline slowly, some rapidly. Our care moves in rhythm with the condition.

We help with movement, transfers, meals, and more. But we also empower where we can. Encourage when it’s right. And retreat when space is needed. We work with families so they feel equipped—not overwhelmed—and we adjust when things change, not months later, but the same week.

Out of Hospital Care

Coming home should feel safe. Too often, it feels rushed, uncertain. Our role in out-of-hospital care is to reintroduce confidence. To make recovery feel manageable.

We support with wound care, follow-up appointments, medication, pain relief, and simply getting through the day without feeling lost. Families breathe easier when we arrive—not because we solve everything, but because they’re not alone in trying.

Parkinson’s Care

Shaky hands. Slowed steps. A voice that doesn’t rise the way it used to. Parkinson’s creeps in, stealing small things first.

Our care focuses on preserving as much independence as possible. Helping someone move safely. Speak confidently. Eat without fear. And when they’re tired, we’re patient. When they forget, we’re kind. When they’re proud, we step back.

Palliative Care

Palliative care is sacred. It’s not about how long—but how gently. How human. How peaceful.

We provide comfort. We manage pain. We hold space. But mostly, we allow families to remain families. Not nurses. Not coordinators. Just sons, daughters, partners—being close to their loved one without having to manage everything else.

We keep things soft. Dignified. Still.

Dementia Care

With dementia, people begin to forget—but they don’t forget how it feels to be respected. Or to be included. Or to be spoken to with warmth.

We create familiarity in their home. Repeat routines that ground them. Learn their stories and their past, so we can remind them gently of who they are when they begin to lose hold of it.

 

Home Care Services Across Port Macquarie

We’ve shaped our services to reach every corner of Port Macquarie—no postcode too remote, no street too quiet.

Whether it’s a beachfront residence where someone is living alone or a family home where generations live under one roof, we bring our care right to the door. It’s not about territory. It’s about presence—making sure that every individual in Port Macquarie has access to thoughtful, consistent, and high-quality home care that fits their life, not disrupts it.

We don’t just serve Port Macquarie—we know it. We understand the rhythm of its neighbourhoods and the pace of the people. That’s why our care feels less like a service, and more like something that naturally fits into someone’s life here.

We provide in-home support throughout:

• Lighthouse Beach
• Thrumster
• Lake Innes
• Fernbank Creek
• Clifton
• Port Macquarie CBD
• Innes Lake
• Crestwood
• Shelly Beach
• Hastings
• Sovereign Hills
• North Shore
• Settlement City area

Wherever your home is, we’re ready to come to you—with steady hands, open hearts, and services that never rush, never impose, and never forget whose life it is we’re stepping into.

 

Choosing the Right Home Care Provider to Meet Your Needs

Choosing the right home care provider is not a simple decision—it’s a deeply personal one. It’s not about selecting from a menu of services. It’s about finding someone you can trust with your daily life, your comfort, and often, your vulnerabilities.

There are a few things to keep in mind when you’re making this choice.

Firstly, look for responsiveness. Are they truly listening to your needs? Are they adapting to your preferences rather than offering a one-size-fits-all approach?

Secondly, consider the team. Are the caregivers trained? Are they consistent? Do they seem genuinely compassionate, or simply procedural?

Third, cultural understanding matters. Can they provide support that respects your background, your language, your lifestyle?

Lastly, ask how they handle changes. Because care needs evolve. A good provider stays flexible, adjusting without hassle or delay.

We never take lightly the fact that we’re being invited into someone’s life. We treat that with the care and gravity it deserves. Your trust is not given—it’s earned, day by day, through reliability, warmth, and real support.

 

How Our Home Caregivers Are the Best in the Town

Our caregivers are not just trained—they are selected with care, shaped by experience, and driven by heart. We don’t look for workers who follow instructions. We look for people who understand. Who slow down when someone’s having a hard day. Who bring their presence into a home, not just their checklist.

Every carer undergoes rigorous background checks, reference validation, and a thorough onboarding process. But their qualifications are only the beginning. What truly sets them apart is how they see the people they support—not as clients, but as individuals with stories, preferences, fears, and quiet joys.

They don’t come in with an agency-first mindset. Their approach is participant-centred because that’s what good care demands. Whether they’re helping with personal hygiene, preparing a meal, or simply sitting for a while and offering company, they stay focused on the person in front of them—not the clock, not a form, not a task.

Our caregivers are trained in:

• Complex and high needs care
• Personal and behavioural support
• Dementia and palliative care approaches
• Communication techniques for various abilities

And beyond training, they bring something no manual can teach—compassion that’s consistent.

Culturally Aligned Caregivers

We understand that culture is not a side note—it’s central to how people experience care. That’s why we offer caregivers who share language, cultural values, and sensitivities with the participants they support.

This isn’t just translation—it’s recognition. Of food. Of greetings. Of modesty. Of routine. These things matter. They bring comfort. They make care feel familiar, not foreign.

We offer culturally aligned caregivers, including:

• Arabic Disability Workers
• Bangladeshi Disability Workers
• Cambodian Disability Workers
• Chinese Disability Workers
• Greek Disability Workers
• Guyanese Disability Workers
• Indian Disability Workers
• Indonesian Disability Workers
• Italian Disability Workers
• Nepalese Disability Workers
• Spanish Disability Workers
• Thai Disability Workers
• Vietnamese Disability Workers

Whatever your background, we aim to provide care that feels more like home. Because home isn’t just where you live—it’s where you feel understood.

 

Home Care Funding Options

When families begin exploring home care, one of the first questions that often arises is: how do we afford this? We understand that care must be not only meaningful, but manageable. That’s why we offer guidance for both government-funded and privately-funded care options, taking the time to explain each path in a way that makes sense to you.

Some people are eligible for government funding through national programs like the NDIS or Home Care Packages. These programs exist to ease the financial weight that care can bring and allow individuals to stay in their own homes with the right level of support. Others may choose to pay privately—perhaps because they're waiting for a package to be approved, or because their needs fall outside the boundaries of current funding. We welcome both. And we never treat one with more importance than the other.

We simply meet people where they are—with honesty, flexibility, and support that adapts to each family’s situation.

Your Pathways to Care

NDIS Support

For individuals living with disability, the NDIS can offer a wide scope of support. We work with participants and their families to understand their plans, provide consistent care that aligns with their goals, and offer the kind of everyday assistance that feels natural—not clinical.

Home Care Packages

Older adults may receive government-funded Home Care Packages based on assessed needs. These packages are tailored and tiered, and we help families make sense of them—translating what’s approved into real, personalised care that fits gently into everyday life.

Private Care Services

Some families prefer not to wait, or they seek more tailored support than their funding covers. We offer privately paid care with flexible arrangements—no contracts that tie you in, just support that shows up when it’s needed.

 

Contact Us

Every family reaches a point where a little extra help becomes necessary. It might begin with small things—meal preparation, keeping up with the house, or needing someone to check in during the week. Sometimes it’s more—support from Allied Health, help managing care needs, or finding the right structure with a personalised care plan.

We offer a wide range of in-home care services across Port Macquarie. We don’t hand over brochures—we listen. We learn. And then we walk with you toward what’s next.

Our aged care team brings a wealth of experience to every home, with a focus on real quality care that protects the quality of life—not just for the individual, but for the family around them. We support daily living, provide guidance from our allied health services, and help reconnect individuals with gentle social activity and meaningful community service.

If you’re ready to talk—or just need to ask what’s possible—our dedicated team is here.

Call Support Network on 1300 671 931. Let’s begin quietly, and build something that fits.