Our Home Care Services

We know that care isn’t one simple thing. It’s made up of dozens of little things, and they’re different for everyone. Some people want help just once or twice a week, others need someone they can count on every day. For some, it’s just a bit of company, a bit of order in the house. For others, it’s more involved—mobility support, full-time care, or help with more complex needs.

That’s why we don’t offer care in boxes or bundles. We show up, look at what matters most, and work around that.

We take care of it all. And we don’t hand it off or walk away halfway. We stay close, adjust when life changes, and make sure care keeps up with how things feel—not just how they look on paper.

Here’s what we help with.

Home Care

This is where many people start. They want to stay in their own home, but some parts of daily life have started getting harder. Maybe they’re not eating properly anymore, or they’ve stopped keeping things tidy like they used to. We come in quietly, see what needs doing, and lend a hand—without making it feel like a big fuss.

Sometimes it’s folding the laundry. Other times it’s just sitting down and chatting for a while. We keep things moving without ever taking control away from the person we’re helping.

Daily Living

Some days, getting through your usual routine can feel like climbing a hill. We help with the basics—brushing teeth, changing clothes, taking medications on time. But we do it in a way that never feels rushed. We don’t move ahead without asking. We let people set the pace and let them keep their say in every part of the day.

You don’t need to explain yourself. We’re here to support you, not to judge how things get done.

Domestic Assistance

When the house starts to feel out of control, everything else does too. We help pick things back up. Whether it’s taking out the rubbish, changing the sheets, washing up after meals, or giving the bathroom a proper clean—we do it all like we would in our own home.

Just helping hands that take pressure off.

24 Hour Care

Some people can’t be left alone, not even for an hour. Whether it’s due to illness, frailty, or recovery, we step in to offer full, round-the-clock support. That doesn’t mean hovering—it means being quietly present and always nearby.

We manage shifts so someone’s always there, but it never feels like a parade of strangers walking in. We stay consistent and plan it out properly, so everyone feels safe and settled.

Personal Care

Personal care can be tough to accept. Letting someone help you shower, get dressed, or use the toilet—it’s a private thing. We get that. We approach this kind of care with real care. We knock. We wait. We ask before we move. And we let the person lead whenever they can.

It’s not just about helping. It’s about helping in a way that still lets someone feel like themselves.

Overnight Care

Some families worry most after dark. They wonder if their loved one might fall, get up confused, or need help and not be able to ask. We offer overnight support so someone is always nearby—either staying awake or sleeping lightly in the next room.

We’re there if needed. And invisible when not. Just enough presence to bring peace of mind.

Disability Care

Disability doesn’t look one way. It might be physical, it might be developmental, or it might be both. We never assume. We take time to know the person, to understand what they need and how they like things done.

From helping someone cook a meal to supporting them with more involved tasks—we show up where we’re needed, and step back where we’re not. Respect always comes first.

Disability Support

Support can mean a lot of things. Maybe it’s helping someone get to an appointment. Maybe it’s teaching life skills, or just offering a steady routine. We do all of that—and we do it in a way that builds trust over time.

We also try to match the right person to each participant. Because when the connection’s right, everything else runs smoother.

Complex Care 

For people with medical needs that are more serious, we offer care that’s steady and skilled. We manage things like catheter support, feeding tubes, medications, wound care—and we work closely with nurses or specialists when needed.

But we don’t lose the human side of it. Complex care isn’t just about doing things right. It’s about doing them kindly, without turning someone’s home into a clinic.

High Care

Some people need help from the moment they wake up to the moment they go to sleep—and even in between. We support people living with long-term illness, major mobility issues, or progressive conditions. This kind of care takes strength, planning, and a quiet patience that only comes with experience.

We don’t take shortcuts. We don’t treat anyone like a case. We treat them like people—because that’s what they are.

Social and Community Participation

No one wants to feel stuck indoors. Being part of the community matters—whether it’s a visit to the café, a local event, or just walking through the market. We make those things possible.

We organise the plan, provide company, and make sure everything goes smoothly. It’s not just about the outing. It’s about lifting spirits, keeping confidence up, and making life feel full again.

Behaviour Support

When someone’s behaviour changes or becomes hard to manage, it’s often a sign that something deeper is going on. We don’t jump to fix—we try to understand. We work with families, specialists, and most importantly, the person themselves.

We take it slow. We watch. We listen. And we support without pressure. This kind of care takes time and trust, and we’re here for both.

 

Specialist Care Services

Some health conditions change the way a day feels. What once felt normal begins to shift. Little things become slower. Familiar routines start to feel unfamiliar. Families start to worry. Some try to do it all on their own. Others don’t know where to begin.

We’ve seen that time and time again—and it’s why we do this the way we do. Our caregivers don’t treat health conditions as labels. We see the person first, always. What they enjoy, what matters to them, what’s getting harder. Then we build care around that.

We also keep families close. We don’t leave them guessing or carrying the load alone. Our care is there for them too.

Here’s how we support people living with different conditions—always with thought, with care, and with heart.

Arthritis Care

When joints hurt, movement slows. Some people push through the pain. Others quietly stop doing the things they used to enjoy. We come in gently—helping with tasks that cause discomfort, making movement easier where we can. No pressure. No rushing. Just the right kind of help to make the day feel manageable again.

Autism Care

People on the autism spectrum often experience the world in their own way. Some need structure. Some need space. Some need quiet, others connection. We don’t assume—we ask. We take our time to get to know the person, how they communicate, and what makes them feel calm. Then we build care routines that suit them, not the other way around.

Cancer Care

When someone is living with cancer, they’re carrying more than what others see. Tiredness, pain, worry—it all builds up. We offer support that fits in gently. Help around the house. Someone to talk to. Someone who understands when they’re too tired to speak. We step in to take the pressure off—so they can rest, heal, or just breathe a little easier.

Epilepsy Care

Living with seizures means living with uncertainty. That can be frightening, for both the person and the people around them. We stay close and alert. We learn the signs. We help keep routines steady and safe. And we help people keep doing the things they love—without letting the fear of ‘what if’ take over.

Heart Disease Care

Hearts that don’t work the way they used to often leave people feeling tired, weak, and unsure of what they can manage. We provide quiet, steady support—helping with rest, meals, movement, and appointments. We keep an eye out for changes and make sure they’re never alone in managing it all.

Huntington’s Disease Care

This condition affects more than just the body—it affects the mind and emotions too. And as it changes over time, the support needs to shift with it. We stay close. We adjust. We give people space when they need it and step in when they ask. We support the family just as much as the person, because they’re in this too.

Mental Health

Not all struggles are visible. Some days feel too heavy. Some thoughts feel too loud. We provide support that’s steady and without judgment. We help build structure around the day—meals, medication, simple tasks—and create room for rest. We also check in on families, because mental health doesn’t just affect one person. It ripples through the home.

Motor Neurone Disease Care

MND often moves quickly. What worked one month may not work the next. We stay a step ahead, keeping care flexible. We support speech, mobility, and breathing needs, and we do it with care that doesn’t draw attention to what’s been lost—but instead focuses on what still matters.

Muscular Dystrophy

Muscle weakness can start young or later in life. Either way, we focus on supporting strength—not just physical strength, but emotional as well. We assist with equipment, mobility, and everyday routines, while making sure the person is still part of their own life—not watching it from the outside.

Out of Hospital Care

Going home after a hospital stay should feel like relief—but often, it feels overwhelming. Medications, mobility, pain—it all needs managing. We come in during that tricky time and help with the return to home life. Slowly, steadily, and without turning the home into a hospital again.

Parkinson’s Care

Shaky hands, stiffness, slower steps—Parkinson’s changes the way people move through their day. We work carefully around those changes. Helping with walking, dressing, eating. But we also watch for the small shifts—changes in mood, in speech, in energy. And we adjust our support, always with respect.

Palliative Care

End-of-life care is not just medical—it’s deeply human. We focus on comfort, calm, and presence. Whether it’s helping with medications, pain, personal care, or simply sitting quietly nearby, we stay close. We listen. We respect wishes. We care for the family too, because they’re carrying a lot.

Dementia Care

Memory loss doesn’t erase who a person is. Familiar songs, smells, routines—they stay inside. We use those to build trust. We create calm, repeat familiar steps, and keep care simple and kind. For families, we offer guidance and reassurance, so they know they’re not walking through this alone.

We don’t offer cold care or rushed visits. We build relationships. We learn what matters to the person and the people around them. And we hold space for the hard days, while making room for the good ones too.

 

Home Care Services Across Launceston

Getting the right care at home shouldn’t depend on where you live in Launceston. Whether someone is right in the heart of town or tucked away in a quieter part of the city, we come to them. That’s always been our promise—reliable care, wherever it’s needed.

We support individuals and families throughout:

• Launceston CBD
• Invermay
• Kings Meadows
• Mowbray
• Prospect
• Newstead
• Norwood
• West Launceston
• South Launceston
• Ravenswood
• Summerhill
• Youngtown
• Trevallyn

Every part of Launceston matters to us. We don’t treat care like a postcode service. When someone reaches out, we come to them and shape our support around their needs, their space, and how they want things done.

So no matter where home is, we’re nearby. We bring calm, familiar care to your doorstep—without delay and without compromise.

 

Choosing the Right Home Care Provider to Meet Your Needs

Choosing a home care provider isn’t just about services—it’s about trust. It’s about finding someone who understands that care is personal. That it’s about more than tasks. It’s about feeling safe, respected, and heard.

Here’s what to keep in mind while choosing:

• Listen to how they speak to you. Are they rushing through questions, or do they slow down and really want to know what matters to you?
• Ask who will be coming to your home. Is it the same person regularly, or a different face each week?
• Check how they handle change. Life shifts. Good providers adjust with it—not against it.
• Make sure families are welcome. The right provider will keep families involved, not push them to the side.
• See if they work around you. Schedules, routines, preferences—these should shape the care, not be ignored.

When care feels right, you’ll feel it. You won’t need to wonder if you made the right choice.

 

How Our Home Caregivers Make the Difference in Launceston

What makes our team special isn’t just their training—it’s how they treat people. Every carer we bring on board is chosen for more than skills. We look for patience, calm, and the kind of kindness that can’t be taught.

Our carers are fully trained, with background checks, hands-on experience, and ongoing support. But more than that—they’re people who notice the small things. Someone not eating as much. A bruise that wasn’t there last week. A quiet change in mood.

We don’t ask our carers to follow scripts. We ask them to follow the person. Everyone is different. What works for one won’t work for another. That’s why our carers are taught to listen, to ask gently, and to let the person lead where possible.

This isn’t care built around an agency. It’s care built around people.

Culturally Aligned Support Workers

We also understand how important language and culture can be when someone’s receiving care. It brings comfort. It helps people feel known. That’s why we make sure our team reflects the rich communities across Launceston.

We offer support from carers who speak your language and understand your background, including:

• Arabic NDIS Support Workers
• Bangladeshi NDIS Support Workers
• Cambodian NDIS Support Workers
• Chinese NDIS Support Workers
• Greek NDIS Support Workers
• Guyanese NDIS Support Workers
• Indian NDIS Support Workers
• Indonesian NDIS Support Workers
• Italian NDIS Support Workers
• Nepalese NDIS Support Workers
• Spanish NDIS Support Workers
• Thai NDIS Support Workers
• Vietnamese NDIS Support Workers

Families don’t have to explain traditions or worry about being misunderstood. With a carer who already understands, support feels more natural—and care becomes easier to accept.

 

Home Care Funding Options

Figuring out how to pay for care can often feel harder than asking for care itself. There are different ways to cover the cost—some through government programs, some through private payments. But when you’re already managing a health condition or looking after someone you love, it’s easy to feel lost in all the options.

At Support Network, we take the time to walk you through it—no fast talk, no paperwork thrown at you, and no expectation that you already know how it all works. Whether you're helping an ageing parent, caring for a family member with disability, or just starting to explore support for yourself, we’ll help you find the best way to make care affordable and available.

We’ve supported people across all sorts of situations—some fully funded, some partly subsidised, and others privately arranged. Whatever your path looks like, we’ll meet you there.

NDIS (National Disability Insurance Scheme)

If you or your loved one lives with a disability, the NDIS may provide funding for home care services. We understand how the system works—from daily living support to community participation, and everything in between. Whether your plan is self-managed, plan-managed, or NDIA-managed, we step in carefully and respectfully.

We don’t make assumptions—we ask. We learn about your goals, your routine, and the support you want to receive. Then we match services around those goals—not just based on what’s in the plan, but what makes life feel a bit easier each day.

And if you’re still waiting on approval or unsure how to start the process, we can guide you in the right direction or work alongside your coordinator, with no pressure.

Home Care Packages

For older Australians, government-funded Home Care Packages can make it easier to get help at home without carrying the cost alone. These packages range from basic support to more involved care, and each level provides different types of funding depending on needs.

Once your package is approved, we step in to make sure it’s used in the most helpful way. That might mean daily visits, weekly check-ins, cleaning support, or more hands-on care depending on health and safety needs.

We don’t just deliver services—we keep things clear, flexible, and tailored. Because it’s not about spending every dollar—it’s about using what’s there to truly support day-to-day life.

And if you’re on the waitlist, we can still help you with privately arranged care in the meantime—so nothing has to stop while you wait.

Private Care Options

Not everyone wants to wait for government funding to come through. Some families choose to start care privately, either while they wait or because they prefer more control. Others may not qualify for funded programs at all, but still want support they can trust.

Our private care options are designed to be as flexible and personal as the rest of our services. You can choose the hours, the type of care, and how often you need it. There are no long-term commitments or complex forms to fill out.

We’ll have a simple conversation, agree on what’s needed, and make sure it starts as soon as you’re ready. And we’ll always stay open about the cost—so there are no surprises.

 

Contact Us

If you’re looking for support that truly fits your needs, we’re here to help. Whether it’s basic care, intermediate care, or more involved clinical care, our team can guide you through the next steps with ease and understanding.

We work closely with allied health professionals to deliver a full range of services—from personal hygiene and medication reminders to garden maintenance and more. Every personalised care plan we create is shaped around individual goals and designed to improve quality of life, both for those receiving care and the families who support them.

If you're exploring Aged Care options or simply need advice on what support looks like at home, we’re just a phone call away.

Call Support Network on 1300 671 931. Let’s talk about what care looks like for you.