Our Home Care Services

If you’ve been looking around for real support—support that actually works for you—then let us say this: you’ve just found it. At Support Network, we’ve spent years building something that isn’t just called "care"—but feels like it. We don’t come in with a fixed script. We don’t treat everyone the same. That’s not care. That’s ticking boxes.

We learn your rhythm, your habits, your worries, and your way of living—and then we shape our services around all of that. Whether it’s a simple helping hand or ongoing support day and night, we’re here to make life easier without taking over. Everything we do is done with real care and respect—always.

Let’s walk you through what we offer, and how we deliver it differently.

Home Care

Some people think home care is just about tasks—like cleaning or meals. But we see it as something much deeper. It’s about keeping life at home feeling like life—safe, familiar, and calm. We help you stay in your home without giving up your way of living. Whether it’s helping with the laundry, organising medications, or simply being there in the background while you do your thing, we bring the kind of presence that blends in naturally.

We don’t come in with loud voices and rushed mornings. We show up quietly, listen first, and ask, “How do you like things done?” Then we go from there. That’s how trust is built. That’s how care should feel.

Daily Living

Managing everyday routines can get harder over time—but that doesn’t mean you have to struggle through it alone. From helping you get ready in the morning, preparing meals, managing appointments, or just making sure things don’t fall through the cracks, we’re there for all the in-between parts of life.

And we’re not just ticking tasks off a list. If you prefer your toast a certain way, or need a little more time with personal grooming, we’re happy to adjust. It’s your routine, not ours. We’re just here to make sure it flows a little better.

Domestic Assistance

It’s easy for housework to feel overwhelming—especially when other health needs or responsibilities get in the way. That’s where we step in, calmly and gently. We help with vacuuming, dishes, laundry, changing bed sheets, organising groceries—whatever needs to be done to make the home feel clean, cared for, and under control again.

But we don’t treat your home like a workplace. We don’t rush in and out. We work with care and with full respect for your space. You still run the home—we’re just here to make sure it runs a little easier.

24 Hour Care

Some people need support through the whole day and into the night. It could be due to complex health conditions, mobility concerns, or simply needing peace of mind. Our 24-hour care service means someone’s always there. Not just present—but paying attention, noticing small changes, responding with care.

We help with medications, personal care, meals, and everything in between. And when night falls, we don’t clock off. We stay. We remain present, calm, and ready for anything that might come up. Because families shouldn’t have to do this all on their own.

Personal Care

Personal care involves the most private parts of someone’s routine—and we treat it with the dignity it deserves. Bathing, dressing, grooming, and toileting can be hard to ask for help with. We understand that. That’s why we approach it slowly, gently, and always with your comfort in mind.

We don’t rush. We don’t talk over you. We ask what you need and how you want things done. Because no one should ever feel like they’ve lost their dignity while being cared for. Not on our watch.

Overnight Care

The night can feel long for someone who’s unwell, anxious, or simply can’t move around on their own. Family members may try to stay up—but sleep deprivation eventually catches up. That’s why we offer overnight care.

Whether it’s checking in during the night, assisting with the bathroom, managing sleep routines, or simply sitting nearby to offer a sense of safety, we take that role seriously. And we do it in a way that feels calm, respectful, and non-intrusive. You sleep. We stay alert.

Disability Care

Every person with a disability has a different story. Different needs, different routines, different goals. That’s why we don’t offer generic plans. We sit down and work it all out with you—what’s helpful, what’s not, and what’s needed on a day-to-day basis.

Our support might mean helping with mobility, guiding through tasks, preparing meals, helping with transport—or just being around to give peace of mind. We don’t label or limit. We simply support the person in front of us.

Disability Support

Some days you might need physical help, other days just someone to encourage you to keep going. Disability support is more than just hands-on care—it’s emotional, practical, and social. We help with your goals, build routines that work for you, and support skill-building in everyday life.

This isn’t about making you dependent—it’s about helping you feel more confident, more capable, and more comfortable in your world. You lead. We follow.

Complex Care 

Complex conditions can bring a lot of moving parts—special feeding needs, medication schedules, behaviour management, mobility tools, and more. Our carers are trained in all of it, but more importantly, they’re present. Present in the moment. Present in your story.

We work closely with your health team and family to keep things running smoothly, and we step in when things feel too hard to handle alone. Because you shouldn’t have to carry this weight without real help.

High Care

High care needs mean more hands-on involvement, but it doesn’t mean the person receiving care has to feel overwhelmed or pushed aside. We stay steady. We take time. We handle equipment, help with lifting, monitor wellbeing, and support movement or feeding as needed.

Our carers are calm, confident, and always gentle. We don’t just manage the tasks—we bring care to the person behind those tasks.

Social and Community Participation

Isolation is real, and it hurts. That’s why we focus not just on care, but connection. Whether it’s joining a local event, going for coffee, heading to a community centre, or doing something creative or physical—our team helps people get back out into the world.

You don’t have to be stuck at home. We’re here to help you feel involved again—in whatever way feels right for you.

Behaviour Support

Behaviours often come from a place of fear, confusion, or emotional distress. We don’t take it personally—we take it seriously. We offer support that’s not loud or forceful, but calm, steady, and built on trust.

We work alongside allied health professionals and families to create plans that support the person, reduce stress, and make day-to-day life smoother—for everyone involved.

Specialist Care Services

Every condition brings its own set of challenges. But behind each condition, there’s always a person—a real person trying to live their life, and often a family trying to hold things together. We don’t just provide services. We provide space for people to breathe again, to feel seen, and to get through the hard days without feeling alone.

We walk in slowly. We take time to understand what’s really going on. And we stay—through the tough mornings, the long afternoons, and the quiet evenings when you just need a break. For every condition listed below, we tailor our support to the person, not just the name of the illness. And we don’t just help individuals—we lift up families, so no one feels like they’re carrying it all by themselves.

Arthritis Care

Living with arthritis often means pain shows up when you least expect it. Some days are manageable, and others are hard even before the day starts. We support people by easing the physical strain—helping with movement, dressing, meal prep, and managing tasks that have become difficult over time. Our support workers understand how to be gentle, and more importantly, when to step back and let you take the lead when you can.

Autism Care

No two people with autism are the same—and that’s exactly why we never use a one-size-fits-all approach. We spend time getting to know the person, what helps them feel safe, what might overwhelm them, and what their day needs to look like. Whether it’s building daily structure, supporting communication, or reducing sensory triggers, we focus on what works for them. And for parents, we’re always there to share the load and bring peace to the day.

Cancer Care

Whether someone is just beginning treatment, right in the middle of it, or recovering after a long fight—this kind of care is heavy. We help with what’s needed most: managing fatigue, preparing nourishing meals, gentle hygiene assistance, and emotional support. We understand that some days are slower than others, and we never push—we simply meet you where you are and walk with you from there.

Epilepsy Care

Supporting someone with epilepsy isn’t just about reacting to seizures. It’s about building trust so the person feels safe even in the quiet times. We help manage medications, guide daily routines, and stay alert for early signs of an episode. For families, we’re there to ease the anxiety, knowing someone steady and trained is there when things feel unpredictable.

Heart Disease Care

With heart conditions, it’s not just about the heart—it’s about the whole life around it. We help with physical care, keeping things low-stress, helping with medications, and assisting with diet and lifestyle changes. Our team works gently and with care, always listening and moving at a safe, steady pace that suits the person’s energy level each day.

Huntington’s Disease Care

Huntington’s brings change, and sometimes that change feels fast. We support people as their needs shift—helping with movement, balance, cognitive decline, and changes in mood or behaviour. Our carers stay calm and flexible. For families, we offer not just support, but understanding. You’re not walking through this alone.

Mental Health

When mental health gets hard, life can start feeling out of reach. We step in quietly—supporting daily structure, managing appointments, offering companionship, and giving space when needed. We don’t rush recovery, and we never force progress. We simply show up, listen, and help build safer days one by one.

Motor Neurone Disease Care

MND takes a toll physically and emotionally, and every day can bring new challenges. We’re trained to manage mobility needs, assist with communication, and help with equipment that supports breathing and movement. But more than that, we’re there emotionally—for both the person and their family. We make space for calm, for dignity, and for moments of peace.

Muscular Dystrophy

For individuals with muscular dystrophy, fatigue and weakness often set the pace for the day. We help with transfers, mobility, and daily tasks, all while encouraging independence wherever possible. Our carers understand the importance of patience, and they always move at your speed—never rushing, always listening.

Out of Hospital Care

Leaving hospital should feel like relief, but for many, it feels overwhelming. That’s why we step in right when the discharge papers are signed. We handle post-surgery support, wound care, medications, and general day-to-day help—so recovery at home feels less scary and a little more secure.

Parkinson’s Care

Parkinson’s doesn’t follow a straight line. Some days are steady, some are shaky. We help with tremors, mobility, speech support, and safety in the home. Our care is gentle and consistent, giving people confidence that they’re supported—no matter how the day unfolds.

Palliative Care

This is one of the hardest times a family will ever face. Our palliative care team shows up with full hearts. We manage pain, assist with comfort, offer spiritual and emotional support, and ensure the person’s wishes are respected. For families, we’re a quiet source of strength and care. We help you stay present with your loved one—not buried in stress.

Dementia Care

Dementia doesn’t just affect memory—it changes the entire rhythm of daily life. We help people stay in familiar environments, stick to routines that feel safe, and engage in small moments that bring joy. For families, we’re there to support you, explain what’s happening, and ease the emotional weight.

Home Care Services Across Bendigo

Wherever you live in Bendigo, we come to you. We believe care should never feel distant or delayed. That’s why we’ve built a local team that covers all parts of Bendigo, reaching homes with the same level of dedication no matter the suburb, street, or postcode.

We provide tailored care, designed to suit each home, culture, and lifestyle—because every person is different, and every home tells a different story. Our goal is to take care of what matters to you, in the place you feel most comfortable: your own home.

We proudly offer home care services across:

• Eaglehawk
• Strathdale
• Kangaroo Flat
• Golden Square
• White Hills
• Kennington
• Flora Hill
• Long Gully
• Maiden Gully
• North Bendigo
• East Bendigo
• Big Hill
• Epsom
• Junortoun
• Quarry Hill

Whether you need help a few hours a week or round-the-clock care, our carers will come to your door with the right attitude and support. We’re local. We’re trusted. And we’re ready to make life easier, right where you are.

Choosing the Right Home Care Provider to Meet Your Needs

Finding the right care provider is one of the most important decisions you’ll ever make. It’s not just about who has the service—it’s about who truly understands your needs, respects your pace, and treats your family like their own. We always say: good care starts with the right fit.

Here are some things to think about when choosing the right home care provider:

• Flexibility – Can they adapt their care around your daily routine or changing health needs?
• Cultural understanding – Do they offer support workers who share your language or background?
• Consistency – Will they send the same person regularly, so you don’t have to keep starting over?
• Accreditation & checks – Are their carers qualified, trained, and police-checked?
• Respectful communication – Do they listen first, without rushing, and truly hear your concerns?
• Personalised planning – Are they willing to build a care plan around your goals and not just a set package?

You deserve a team that supports you, not just the paperwork. Take your time. Ask questions. And make sure the support feels right—not just on day one, but every day after that.

How Our Home Caregivers Are the Best in Town

We’re proud of our carers—but it’s not just about qualifications. It’s about how they care.

Each of our caregivers is fully trained and carefully screened, including full police checks and in-depth background vetting. But beyond the paperwork, they’re chosen for something else—their heart. We pick carers who don’t just show up for work, but show up for people. They listen. They slow down when needed. They understand that home care isn’t about rushing through tasks—it’s about giving someone their day back.

What makes our carers different is their participant-first approach. That means they don’t follow agency routines or rigid schedules—they follow you. They work around your comfort, your preferences, and your routine. That’s how real trust begins.

They’re also supported with regular training, so whether they’re assisting with mobility, personal care, medication, or companionship, they do it with care that feels natural—not forced.

Culturally Aligned Support Workers

We understand that care goes deeper when it’s culturally understood. That’s why we offer support workers from a wide range of backgrounds. This helps create comfort, trust, and clear communication—especially when language or cultural practices matter.

We currently offer:

• Arabic Caregivers
• Bangladeshi Caregivers
• Cambodian Caregivers
• Chinese Caregivers
• Greek Caregivers
• Guyanese Caregivers
• Indian Caregivers
• Indonesian Caregivers
• Italian Caregivers
• Nepalese Caregivers
• Spanish Caregivers
• Thai Caregivers
• Vietnamese Caregivers

No matter your background, we do everything we can to offer care that feels right. Because home is not just a place—it’s also a feeling. And we’re here to protect that feeling, every day.

Home Care Funding Options

Getting the right support at home shouldn’t come down to how much you can afford. We understand that every family’s financial situation is different—and that’s why we help you explore every possible path to funding. Whether you’re accessing government support or covering care privately, we’re here to guide you through it, one step at a time.

Some people receive help through government programs like the NDIS or Home Care Packages, while others choose to pay privately, especially when they need care urgently or temporarily. No matter the funding stream, we treat every person with the same level of care, respect, and consistency.

NDIS (National Disability Insurance Scheme)

If you’re living with a disability and have an approved NDIS plan, we can provide tailored support services that fit within your plan. We help you make the most of your funding—without the confusion. From personal care to community access, we fit our services around your goals.

Home Care Packages

These government-funded packages are designed to support older Australians in their own homes. Whether you're on a Level 1 or a Level 4 package, we step in gently to help with the daily tasks, personal care, or even more complex support—always with your preferences at the centre.

Private Care Funding

Some families choose to pay privately—either while waiting for government funding or to cover extra hours. We make this flexible, transparent, and tailored. No lock-in contracts. No confusion. Just care that starts when you need it.

If you’re unsure where to begin, give a call on 1300 671 931. We’ll explain your options clearly and help you find a path that suits you.

Contact Us

If you or your loved one is looking for quality care that truly supports independence, safety, and dignity at home, we’re here to help. We provide a wide range of services tailored to each person’s needs—from aged care services and mental health care to community care services and full care coordination services.

Whether you're exploring care package funding, need specialised care, or simply want more support with everyday tasks, our team is ready to guide you. Speak with us today to discuss the best path forward.

We’re here for you—every step of the way.