Our Home Care Services

When care is done with the right hands and the right heart, it becomes more than just support — it becomes the reason life feels less heavy, less uncertain. We’re the ones who stay in it with you. We know the load you carry. We know how unpredictable the days can be. And we’ve built our services to take care of the entire picture — not just bits and pieces.

From basic support to high-level, tailored care, everything we offer is shaped to suit the individual, not the system. Our team isn’t trained to “tick off” tasks. They’re trained to notice the small things, to respond with sensitivity, and to give people back a sense of calm and control.

Below are the services we offer under the NDIS — each delivered with quiet consistency, deep listening, and the kind of reliability that helps families finally exhale.

Home Care

Home care, for us, is about making someone’s day feel less difficult — and more like their own. We begin with the basics: how you like your tea, how you start your mornings, what feels manageable and what doesn’t. From there, we tailor a routine that respects your independence while offering hands-on support where needed.We help with things like meal preparation, dressing, mobility, and reminders — but we also make sure there’s warmth in the room, conversation when it’s welcome, and space when it’s needed.Over time, people tell us the house feels lighter, safer. Families worry less. There’s less disruption, and more ease. That’s what this kind of care should feel like.

Daily Living

Daily routines form the backbone of independence. When these routines become harder, it can impact confidence, health, and emotional wellbeing.Our team supports with bathing, grooming, toileting, dressing, and eating — but we never rush through it. We take time to understand how each person likes things done. For some, it’s about doing things with them rather than for them. The difference shows in the smallest ways: someone beginning to try tasks again they’d stopped attempting, or feeling comfortable enough to start each day with dignity rather than dread.

Domestic Assistance

It’s not just about cleaning — it’s about restoring a sense of order. A tidy kitchen, freshly made bed, or a clean bathroom can shift the entire mood of a home.We step in to assist with daily chores, but we don’t treat it like a rush job. We clean with care, with an eye for what feels lived-in and what feels neglected. Over time, we see individuals reconnecting with their home spaces, families feeling relief, and carers reclaiming energy they didn’t know they’d lost.

24 Hour Care

Round-the-clock support isn’t just about being present — it’s about being present well. Our 24-hour care services provide steady, trained support through the entire day and night, reducing risks, ensuring medication is on schedule, and making sure no one faces uncertainty alone.What makes our 24-hour care stand out is the quiet confidence our team brings. Families tell us they’re finally able to sleep through the night, take time for themselves, and return to their roles as spouses or children — not just caregivers.

Personal Care

There is vulnerability in needing help with personal care. We treat this support with the utmost respect. Whether it’s help with bathing, incontinence management, skin care, or dressing, we approach the task with care, patience, and consistency.Participants often feel more at ease after just a few visits — knowing that support will come at the same time, by a familiar face, and without judgment. The outcomes show in comfort, in confidence, and in quiet stability.

Overnight Care

Night-time can bring its own set of challenges. Some participants struggle with sleep routines, mobility, or medical issues that require supervision or quick response. Our overnight carers stay alert throughout the night to provide that reassurance — checking in at the right moments, managing safety risks, or simply being present in case something changes.

Disability Care

Living with a disability doesn’t define the person — and our support never treats it that way. We meet individuals where they are, adapt to their goals, and work within the rhythm of their days. Whether it’s physical, intellectual, or psychosocial support, we focus on what someone can do — and offer support that builds around those abilities.

Disability Support

Beyond personal care, our disability support covers broader needs — from help attending appointments and managing medications, to emotional support, community connection, and skill-building. We tailor each plan closely, keeping the individual in the driver’s seat while providing guidance and encouragement along the way.

Complex Care 

Some conditions require advanced, ongoing support. Complex care involves medical equipment, specific training, and coordinated delivery of care across different professionals.Our team is trained and experienced in managing high clinical needs with precision. But we never forget the human underneath. We monitor closely, act swiftly, and document thoroughly — while still ensuring the person feels safe and respected at every step.

High Care

High care services are often necessary when a person’s medical or physical needs become intense. These are individuals who require specialised attention — and they receive it with full focus and compassion. We assist with mobility equipment, transfer techniques, personal hygiene, continence, medication, and nutrition. And we do it with steadiness and sensitivity.

Social and Community Participation

Life isn’t just about tasks — it’s also about connection. We support participants in getting back out into the world: joining a hobby group, going to the market, attending a class, or simply reconnecting with their local community. We work at their pace, making outings feel less intimidating and more achievable. The result? People feel less isolated. They find joy again.They remember what they love.

Behaviour Support

Behavioural challenges can place enormous strain on individuals and families. We offer behaviour support grounded in understanding, not control. Our specialists work with participants to reduce harm, improve communication, and increase quality of life. We liaise with allied health professionals to implement safe and effective behaviour plans tailored to the individual’s triggers and strengths.

Specialist Care Services

Some journeys are harder to walk. They come with a lot of unknowns, quiet fears, and days when even small tasks feel like a stretch. We’re the ones who don’t turn away from that. We stay.

We work with individuals and families living with complex conditions — offering support that grows with them, adapts with them, and shows up even when it’s hard to explain what’s needed. Our role isn’t to fix. It’s to make space for living, even within the limits illness or disability can bring.

Every person is different, every family is different — so every care plan is different too. Below are the conditions we support and how we approach them, not just as professionals, but as people who care deeply.

Arthritis Care

Arthritis doesn’t always announce itself loudly. It shows up in the slower mornings, the quiet struggle with buttons, or the tiredness that comes after standing too long. Our team notices those things. We’re gentle with pace, thoughtful with planning, and careful with movement. Whether it’s assistance with physical tasks or simply preparing the home to reduce strain, we’re not just helping — we’re easing the weight of it all, little by little.

Autism Care

We don’t assume anything when we work with someone on the autism spectrum. We ask, we listen, and we adjust. Support might mean sticking to routines without interruptions, offering a quiet presence rather than constant talk, or giving someone space to self-regulate. For families, we aim to bring more calm into the day — not by changing who someone is, but by creating a world that fits better around them.

Cancer Care

There’s a silence that often surrounds cancer — not just fear, but exhaustion. Our care in these moments isn’t loud or clinical. It’s steady. We help with rest, with nutrition, with treatment schedules, and most importantly, with being there when things feel heavy. We understand that sometimes the most helpful thing isn’t a solution — it’s company that doesn’t flinch when things get hard.

Epilepsy Care

Living with epilepsy means living with unpredictability. Our carers are trained to notice signs, respond safely, and remain calm — no matter the situation. But beyond managing episodes, we focus on building a sense of security. We structure the day to reduce risk, support independence, and help individuals feel confident in their own space again.

Heart Disease Care

Support here isn’t about taking over — it’s about noticing the effort it takes to do what used to be simple. We help manage fatigue, medication, light activity, and meals — always shaped around what the body can manage that day. We slow the pace. We make things easier. And we help families breathe a little easier too.

Huntington’s Disease Care

This condition doesn’t come with a simple care map. It changes often, and it asks a lot from families. Our support moves with that change. As physical, mental, and emotional needs shift, so does our approach. We step in where it’s hardest — with mobility, swallowing, mood changes — but we do it without making anyone feel less. That’s what families often say: that our presence helped them feel more like a family again, not just a team of carers.

Mental Health

There are days when it’s hard to get up, to cook, to talk. We understand that. And we don’t disappear just because things are quiet. Support here might mean gentle check-ins, structure to hold the day together, help keeping appointments, or simply being that one steady point in a week that feels uncertain. For many, just knowing someone will show up — without judgment — can be a turning point.

Motor Neurone Disease (MND) Care

With MND, support has to be clear-eyed and kind. We help with breathing, mobility, eating, communication — but we also help families prepare, adjust, and stay grounded. We’re not just there for the tasks — we’re there to keep things human. To help people still feel like themselves, even as abilities change.

Muscular Dystrophy Care

Here, care needs to balance strength and softness. We assist with movement, transfers, bathing, and energy management — but we never forget the person. We build routines that support what’s possible, not just avoid what’s difficult. And we stay close enough to notice when things need adjusting, even if it’s just a slower morning.

Out of Hospital Care

That first step home can feel fragile. We’re there to bridge the gap — monitoring health, managing dressings, supporting medication routines, and rebuilding a rhythm. Our care helps people feel safe in their own homes again, so that healing doesn’t feel like a solo effort.

Parkinson’s Care

Every day with Parkinson’s looks different. Some days need extra help with mobility, others with speech, and often just patience. We structure the day in ways that reduce frustration, encourage movement, and offer stability. Families often say they feel less alone with us around — and that the house feels more like home again, even on the harder days.

Palliative Care

In these moments, care becomes something quieter — not rushed, not impersonal. We support people and families with whatever they need: comfort, dignity, quiet, or simply rest. Our role here isn’t to manage time. It’s to help people feel seen and supported, right up to the end, in ways that honour their choices and ease their pain.

Dementia Care

We don’t chase the person they used to be. We meet the person they are now. That means speaking simply, showing pictures instead of explaining, setting gentle routines, and being patient when stories repeat. We notice the moments that make them smile, the foods they still love, and the songs they still hum. And we build a world that feels familiar, even if memory fades.

Home Care Services Across Coffs Harbour

Support Network isn’t a care provider that sticks to one postcode. We understand that need can arise in any part of Coffs Harbour, and when it does, our team is ready to be there — wherever "there" happens to be. Our services stretch across the region so no one feels they’ve been left out because of where they live.

We provide home care with the same consistency and compassion in each area — not just bringing services, but bringing support that fits. Whether it’s personal care, high care, or help with daily tasks, we deliver it with presence, patience, and purpose.

We cover all across:

• Boambee
• Toormina
• Sawtell
• Korora
• Sapphire Beach
• Woolgoolga
• Moonee Beach
• Bonville
• Urunga
• Red Rock
• Arrawarra
• Nambucca Heads
• Coffs Harbour CBD and surrounds

Wherever you are, we bring the same level of care — not just as a service, but as a relationship built on trust and routine. We adapt to local needs, local cultures, and individual households, making sure your care feels personal, not generic.

Choosing the Right Home Care Provider to Meet Your Needs

Deciding who comes into your home — and your life — to provide care is never a small choice. It’s not just about ticking off services from a brochure. It’s about finding a team that sees you, respects you, and stays consistent through the good and the difficult.

When choosing a home care provider, there are a few important things to consider:

• Personalisation – Do they listen? Will your care plan reflect your life or just their schedule?
• Consistency – Are you seeing the same faces each week, or is it always someone new?
• Transparency – Are costs, hours, and services clearly explained, or do you feel unsure?
• Training – Are the carers qualified, background-checked, and experienced with your specific condition?
• Communication – Can you easily reach someone when things change or you need to adjust support?

We build everything around these pillars. We don’t offer surface-level care. We offer care that becomes a part of your life — dependable, respectful, and truly responsive to your needs.

How Our Home Caregivers Are the Best in Town

Great care doesn’t start with policies or paperwork. It starts with people. And our caregivers are the heart of everything we do.

Each member of our team is more than just qualified — they’re chosen for how they treat people. Our caregivers undergo thorough background checks, training across a range of physical and emotional support areas, and continued development as needs evolve. But what makes them stand out is how they approach their work — not as a task, but as a relationship.

They don’t walk into your home with instructions in hand and a clock in mind. They walk in to meet you — with patience, quiet awareness, and the kind of presence that doesn’t feel rushed or transactional. Our carers aren’t there to lead with authority. They’re there to listen, to support, and to follow your pace.

Support here is not built around agencies — it’s built around people. We give our caregivers the freedom to adapt within care plans, always centering the participant’s comfort, culture, and voice.

Culturally Aligned Support Workers

We understand that care feels more natural — and more comfortable — when it’s delivered in your language, with respect for your customs and community. That’s why we proudly offer culturally aligned caregivers who bring not only skill but cultural understanding to their work.

Our team includes support workers from:

• Arabic Carers
• Bangladeshi Carers
• Cambodian Carers
• Chinese Carers
• Greek Carers
• Guyanese Carers
• Indian Carers
• Indonesian Carers
• Italian Carers
• Nepalese Carers
• Spanish Carers
• Thai Carers
• Vietnamese Carers

When language, food, cultural norms, and traditions are understood and respected, care becomes not just easier — it becomes right. And that’s always our aim. With the right support, care can feel like home again. And that’s exactly what we provide.

Home Care Funding Options

When people come to us for support, money is often the quiet part they don’t know how to bring up. They know help is needed. They’re just not sure what it will cost or whether they’ll be able to afford it. That’s something we understand well.

We speak with many families each week — some are eligible for government funding, some are waiting for it, and some choose to fund care privately. Everyone’s situation is different, and our job is to meet you where you are, not push you into a box.

Below are a few of the main ways people cover the cost of care — we’ll walk you through whichever one fits best for your circumstances.

NDIS (National Disability Insurance Scheme)

If you or your loved one is under 65 and living with a disability, there’s a good chance you’re eligible for the NDIS. What matters to us is not just what the plan includes — but how it’s used.

We help participants use their funding with purpose. That means sitting down with families, looking closely at goals, and finding ways to stretch support without stretching people thin. Whether you manage your own plan, or it’s coordinated by someone else, we’ll work with you — not around you. Every bit of support is built around daily life, not just paperwork.

Home Care Packages (Government Aged Care Funding)

For older Australians, Home Care Packages are designed to provide care without leaving the comfort of home. But the system isn’t always easy to make sense of. That’s where we come in.

We don’t just deliver the care — we help people understand their level, plan how to use it, and adjust as things change. Some might need more help with mobility, others may need support managing medications or household tasks. Wherever the priority lies, we don’t treat it like a package to be used — we treat it like a life to be supported.

Privately Funded Home Care

Not everyone wants to wait. Some families decide to pay privately so they can start support sooner, or have more flexibility with the kind of help they receive.

When this is the case, we keep things simple. No assessments, no long delays — just a conversation about what’s needed and how we can step in. We tailor services the same way we do for everyone else. No shortcuts, no watered-down care. Just thoughtful, personal support, built to fit your routine.

We don’t lead with price tags. We lead with understanding. Whether your support is government-funded, privately arranged, or still in the planning stages — we’ll walk with you through it, at your pace.

Contact Us

If you or someone you care about is considering home support, we’re here to talk it through — honestly, patiently, and with no pressure. At Support Network, we understand that navigating aged care services and community care options can feel overwhelming, especially when trying to balance financial aspects, service availability, and the emotional weight of it all.

Our friendly team is here to help you explore the wide range of support available — whether you’re looking for care workers on a regular basis, seeking specific levels of care, or just want to understand how your current needs might fit with what’s offered through Aged Care Decisions.

We approach every conversation with a holistic approach, because we know that true care for families goes beyond a checklist — it’s about helping people stay connected to their community life, live as full and independent a life as possible, and feel safe knowing they’re in good hands.

With experienced staff, flexible care worker availability, and a deep commitment to reliable, high-quality care, we’re ready to walk this journey with you.

Call us today on 1300 671 931 — we’ll meet you where you are and help you take the next step, one that feels right for you and your family.