Our Home Care Services

When life begins to change—whether through age, illness, disability, or transition—it’s not just the big things that shift. It’s the everyday moments. And that’s where we come in. Our caregivers don't just show up with a plan—we step in with purpose, care, and an unspoken promise: you’re not alone in this.

We’re the ones who look after it all, the ones who read between the lines and fill the gaps before they become burdens. We understand that care means different things for different people, and that’s why our support isn’t one-size-fits-all. We adapt, we personalise, and we stay tuned in—because you deserve support that feels like it was made for you.

Below is a closer look at the care we provide across Ballarat, each one handled not just with skill, but with deep understanding and patience.

Home Care

We bring ease back into everyday life. Whether it’s assisting with routines, offering companionship, or simply making sure the day runs smoother, our home care services are shaped around your preferences. We don’t intrude—we blend into your rhythm, stepping in quietly where needed and stepping back where independence thrives.

Daily Living

From brushing teeth to preparing breakfast, we support every task that helps our participants move through their day with confidence. But it’s more than tasks—it’s about helping someone feel ready to face their day, with less stress and more support. We adapt to your energy levels, comfort, and pace—never rushing, always respecting.

Domestic Assistance

Clean spaces create calm minds. Our domestic assistance is handled with the same care we’d offer in our own homes. We take care of laundry, vacuuming, dishwashing, and grocery shopping—whatever’s needed to bring lightness into your home again. You don’t need to ask twice. We notice, and we take care of it.

24 Hour Care

For those needing round-the-clock support, we provide care that doesn’t clock out. Whether it’s for health monitoring, medication, or emotional reassurance, we’re present through every hour—day and night. We rotate shifts quietly to make sure you always have fresh, alert, and compassionate carers beside you.

Personal Care

Dignity isn’t a service—it’s a right. Our personal care support includes assistance with hygiene, dressing, mobility, and other intimate tasks, all delivered with warmth and sensitivity. We’re mindful of how personal these moments are, and we carry them out with the utmost respect for your space, privacy, and comfort.

Overnight Care

We understand that nights can feel long when there’s uncertainty. Our overnight care ensures you’re supported while the world sleeps. Whether you need assistance once during the night or someone nearby just in case, we’re there—calmly, quietly, and consistently.

Disability Care

Living with a disability doesn’t mean living with limits. Our disability care is about working with you, not around you. We listen to your goals, your frustrations, and your way of doing things—and then we support you without ever compromising your independence. We help create possibilities, not barriers.

Disability Support

We don't just assist—we advocate. Whether it’s guiding you through your NDIS plan, helping you connect with health professionals, or managing everyday logistics, we walk beside you. You won't feel like a number here. You’ll feel understood. Because that’s how real disability support should feel.

Complex Care 

Conditions that require specialised attention aren’t new to us. We work with participants who have high medical needs or multi-faceted health challenges—coordinating with clinical providers to ensure safety, dignity, and full compliance at every step. And we never treat complex care as complicated. Just human.

High Care

High care is more than higher needs—it’s higher responsibility. That’s why we provide deeply attentive, highly skilled support for those requiring intensive daily care. Whether it's managing medications, mobility challenges, or medical equipment, we handle it all with the steady hands and gentle hearts you can trust.

Social and Community Participation

Being out and about shouldn’t feel like a challenge—it should feel like a choice. We support individuals in re-engaging with hobbies, joining community activities, visiting local spots, or simply enjoying some fresh air and conversation. This isn’t about just being present in public—it’s about feeling part of it again.

Behaviour Support

Sometimes, behaviours are a language. We work closely with participants, families, and allied health providers to understand what’s behind the behaviours—not just manage them. Our approach is patient, personalised, and non-judgmental. We don’t just react—we reflect, adapt, and support better outcomes with kindness and insight.

Whatever your journey looks like, we’re ready to walk it with you—step by step, without overwhelm. We don’t turn away from complex needs or difficult days. We meet them with care, consistency, and a quiet promise to make things feel a little more manageable, and a lot more supported.

Specialist Care Services

Some conditions change everything. The routine, the pace, the roles in a household—sometimes even the way you see the world. And when that happens, care has to do more than just support the individual. It needs to support the entire circle around them—gently, thoughtfully, and without letting the weight of it all fall on just one pair of shoulders.

We understand that specialist care goes beyond basic assistance. It’s about navigating fear, managing complexity, and creating moments of steadiness in the middle of something overwhelming. We’re not here just to tick off tasks—we’re here to help people and their families move forward, together, with less burden and more belief.

Below are the conditions we care for across Ballarat—each one approached with unwavering dedication and compassion.

Arthritis Care

We recognise that arthritis doesn’t just affect movement—it affects momentum. Tasks that once took minutes now take effort. We step in to reduce the strain, support mobility, and help you reclaim energy for what matters most. Whether it’s joint care, physical assistance, or emotional encouragement—we’re here for every step, literally and figuratively.

Autism Care

Autism care begins with listening—without assumptions. We work with individuals and families to honour communication styles, sensory needs, routines, and preferences. Our approach is soft, respectful, and empowering. We help build environments where autistic individuals feel safe, seen, and supported—at home and in the community.

Cancer Care

A cancer diagnosis shifts everything. Our carers don’t just help with the physical toll of treatment—they bring calm to the chaos. We assist with energy management, nutrition, hygiene, and emotional support, creating a stabilising presence through each stage—whether it’s early diagnosis, recovery, or ongoing treatment.

Epilepsy Care

Every moment matters when living with epilepsy. Our team is trained to manage seizures with calm, confident action and provide preemptive care to reduce risks. We don’t just support the individual—we provide reassurance to families, creating environments where everyone can breathe a little easier.

Heart Disease Care

We understand the need for consistency, gentle pacing, and careful monitoring when it comes to heart conditions. Our carers are trained to recognise warning signs, assist with medications, and support lifestyle changes. We help individuals regain control—without feeling like they’re losing their freedom.

Huntington’s Disease Care

Huntington’s is a journey that changes over time. We stay beside you through each stage—providing physical support, helping manage behaviour shifts, and assisting with emotional challenges. Our care is flexible, responsive, and deeply respectful of what families face behind closed doors.

Mental Health

Mental health care isn’t about fixing—it’s about staying. Our approach is rooted in presence, empathy, and non-judgement. Whether it’s anxiety, depression, PTSD, or other mental health conditions, we create supportive routines and relationships that build trust, structure, and a stronger sense of self.

Motor Neurone Disease Care

As MND progresses, so do the needs—and we’re there to meet them without disrupting dignity. From feeding assistance to mobility support and communication help, we adapt continually. We also support families in navigating the emotional weight and planning ahead with care, clarity, and understanding.

Muscular Dystrophy

With muscular dystrophy, every task can feel like a challenge—but we’re here to make each one feel manageable again. We work with physios, families, and specialists to deliver targeted, respectful support. We focus on preserving independence, strength, and routine—while quietly stepping in wherever needed.

Out of Hospital Care

Transitioning home after a hospital stay can bring uncertainty. We smooth the process with tailored care plans, medication oversight, wound care, and emotional reassurance. Our role is to restore confidence—both for the person returning home and the loved ones ready to support them.

Parkinson’s Care

We’re here to bring steadiness when the body won’t cooperate. Parkinson’s care is about patience, encouragement, and never rushing. We help with tremor management, mobility, personal care, and even communication strategies—so the person behind the condition always feels heard and respected.

Palliative Care

Palliative care isn’t about giving up—it’s about being present. We offer comfort, dignity, and practical support at the end of life, making sure pain is managed and emotional needs are honoured. We’re there for families, too—holding space, offering rest, and reminding them they’re not alone.

Dementia Care

Dementia doesn’t erase identity—it just shifts how it shows up. Our carers approach dementia with patience and creativity, using gentle prompts, familiar routines, and calm voices to help individuals stay connected to themselves and the people around them. Families trust us because we never treat this care as clinical—it’s deeply human.

There’s no perfect script when someone is navigating a long-term condition. But there can be support that feels steady, kind, and tailored to the real rhythms of each day. That’s what we offer here in Ballarat—care that adapts, listens, and stays.

Home Care Services Across Ballarat

Wherever you are in Ballarat, we’re already nearby. Our home care services reach every corner of the city—not just the major suburbs, but also the quieter pockets where quality support can sometimes feel out of reach. We don’t limit care by postcode—we expand it with heart, presence, and commitment.

Whether you’re in a bustling area or tucked away in a quieter lane, our carers bring the same gentle approach, personalised routines, and specialist services right to your doorstep—no compromise.

Here are just some of the areas we cover:

• Alfredton
• Bakery Hill
• Ballarat Central
• Ballarat East
• Black Hill
• Brown Hill
• Canadian
• Delacombe
• Golden Point
• Invermay Park
• Lake Gardens
• Lake Wendouree
• Mount Clear
• Mount Helen
• Newington
• Redan
• Sebastopol
• Soldiers Hill
• Wendouree
   

Our work stretches across the Ballarat region, not just geographically but emotionally. No matter which part of Ballarat you call home, we show up not only as carers—but as part of your everyday life, making it lighter, safer, and more supported.

Choosing the Right Home Care Provider in Ballarat

Choosing a home care provider isn’t just a service decision—it’s a trust decision. It’s about opening your home, your daily routines, and your personal story to someone who truly sees you. And that’s why it matters who you choose.

When looking for a care provider, consider these guiding aspects:

• Person-Centred Approach – Does the provider tailor care to fit you, or do they expect you to fit their structure?
• Transparency – Are they open about their process, pricing, and what to expect?
• Qualified and Compassionate Staff – Do their carers come with more than just certificates? Are they kind, intuitive, and genuinely attentive?
• Flexibility of Services – Can they grow with your changing needs, or are you locked into rigid packages?
• Cultural Understanding – Will you feel seen, heard, and respected in your own language and traditions?

We believe that great care starts with deep listening and follows through with consistency, empathy, and complete respect for your way of life.

How Our Home Caregivers Are the Best in Town

A care service is only as good as the people who deliver it—and we don’t take that lightly. Every caregiver in our team is chosen not just for their training, but for their heart. We look beyond qualifications (though we have those too) and seek out individuals who can hold space, show patience, and offer care that feels warm, not routine.

Our carers are thoroughly vetted, reference-checked, and trained to deliver a range of care needs, from basic daily tasks to complex support plans. But more importantly, they’re trained to listen. To learn your preferences. To adapt and move with you—not around you.

They don’t come in with a script. They come in with the ability to read the room, understand emotional cues, and provide support that’s both respectful and empowering. Their focus isn’t on ticking tasks—it’s on nurturing trust.

And their loyalty isn’t to the agency—it’s to you.

Culturally Aligned Support Workers

We understand that language, tradition, and cultural comfort play a vital role in feeling safe and at ease—especially when it comes to care. That’s why we offer support workers from diverse backgrounds, making it easier to connect, communicate, and feel understood.

Here’s a closer look at our culturally aligned caregivers across Ballarat:

• Arabic Disability Support Workers
• Bangladeshi Disability Support Workers
• Cambodian Disability Support Workers
• Chinese Disability Support Workers
• Greek Disability Support Workers
• Guyanese Disability Support Workers
• Indian Disability Support Workers
• Indonesian Disability Support Workers
• Italian Disability Support Workers
• Nepalese Disability Support Workers
• Spanish Disability Support Workers
• Thai Disability Support Workers
• Vietnamese Disability Support Workers

We don’t just match carers by availability—we match them by alignment. That way, the connection is real. And the care? It feels like it came from someone who already knows you.

Home Care Funding Options

We know that getting the right care isn’t just about finding the right people—it’s also about making it financially possible without the stress. Whether you’re accessing government funding or looking at private care options, what matters most is knowing that you have a clear path forward—and someone by your side who understands the process.

We work closely with both government-supported and privately funded clients. We don’t just offer care—we help make care accessible. From explaining funding eligibility to shaping services around your plan, we’re here to make sure that no one misses out on the support they deserve because the system felt too confusing.

NDIS (National Disability Insurance Scheme)

For participants living with a disability, NDIS offers tailored support to help them live more independently. We assist with everything from daily living to complex care, always delivered in a way that fits within your individual NDIS plan. We understand the structure, the funding categories, and the importance of making each hour of support count.

Home Care Packages

For older Australians, government-funded Home Care Packages are a way to receive long-term support at home. Whether you’ve just received a package or are on the waiting list, we help navigate the levels and build a care plan that reflects your real-life needs—not just a list of services.

Private Care Funding

Not everyone qualifies for funding—and that’s okay. We also offer flexible private care options, built around your budget and preferences. Whether it’s short-term help or full-time support, we make sure it’s personal, responsive, and worth every moment.

Contact Us

When care feels personal, life feels possible again. Whether you're exploring aged care for a loved one or seeking extra support to live more independently, our friendly team is here to guide you. We offer a full range of services, from personal care services and meal preparation to clinical care and emotional social support—all delivered by dedicated care workers who put your comfort and wellbeing first.

Let us help you or your loved one lead healthier lives with the right support, at the right time. Call Support Network on 1300 671 931 today to start a conversation that can make a huge difference.