Our Home Care Services

There’s no blueprint for care—not the kind that truly makes a difference. People aren’t categories. Needs shift. Moods change. And what comforts one person might overwhelm another. At Support Network, we start there—by refusing to treat care like it’s the same for everyone.

We know what people are really asking when they come to us. It’s not what services do you offer? It’s will you understand me? Will you treat my mum like yours? Will you see the person, not the paperwork? That’s why every single service we provide begins with a conversation, not a contract. We listen. We learn. And then we design support that fits the individual like a second skin—flexible, respectful, and always evolving.

Here’s a look at the kinds of support we offer in Wagga Wagga—but know this: how we deliver these services will always be guided by your needs, your voice, and your rhythm.

Home Care

When we walk into someone’s home, we’re stepping into their world—and we treat it that way. Our home care isn’t about showing up and getting a list done. It’s about noticing what really needs doing. It’s about seeing that untouched cup of tea on the table and asking gently if everything’s alright. We support with household tasks, companionship, and everyday routines, but what we bring is deeper—a steady presence, a familiar face, and help that doesn’t feel clinical, just kind.

Daily Living

These aren’t just “tasks.” Getting dressed. Preparing breakfast. Walking from one room to the next. They’re little rituals. Moments that shape the start and end of each day. We help with those things, yes—but never in a way that takes over. We support, but we don’t rush. We guide, but we don’t control. Our role is to make daily life smoother without ever taking away your say in how that day should look.

Domestic Assistance

A clean bench. A swept floor. A warm meal. It’s not just about hygiene—it’s about dignity. We know how overwhelming domestic chores can become when health declines or mobility shifts. So we come in with quiet hands and a respectful pace. We don’t storm through a home; we move with care. Every dish we wash, every load of laundry—we do it with the understanding that this space is yours. We’re just here to lighten the load.

24 Hour Care

Some situations call for constant care—and we’re ready when they do. But even when our team is present around the clock, we’re never intrusive. We create routines that feel natural, support plans that adapt without fuss, and night-time care that’s as calm as it is watchful. We work in teams that know each client well—so there’s no parade of unfamiliar faces, no rotating strangers. Just ongoing, thoughtful care that makes people feel safe again.

Personal Care

It’s not just what we do—it’s how we do it. Personal care means helping someone at their most vulnerable, and it demands more than training. It calls for empathy. We support with bathing, grooming, dressing, toileting—always with privacy and patience. No rushing. No awkwardness. Just a gentle approach that says, this is your space, and I’m here to help—not take over.

Overnight Care

Sleep isn’t always simple. Some feel anxious as the sun sets. Others need regular assistance through the night. Our overnight care is there to ease that tension. We stay nearby—sometimes in the same room, sometimes just one call away. We respond quickly if needed and remain out of the way if not. It’s quiet reassurance—someone close enough to help, far enough to let you rest.

Disability Care

Disability doesn’t define a person—and our care reflects that. We don’t just see challenges; we see lives to be lived. Our support adapts to the person, not the diagnosis. Some days need more structure, others need room to explore. We’re comfortable with both. We support routines, encourage independence, and always step back when you’re ready to take the lead.

Disability Support

Support can mean different things—getting to a doctor’s appointment, attending a workshop, or simply navigating the day without feeling overwhelmed. Our disability support is all about enabling you to keep going. We help make the complicated feel possible again, whether it’s through transport, task planning, or just being there when you need a bit of backup.

Complex Care 

Sometimes care gets complicated—but we don’t get flustered. Complex care is where we shine quietly, working behind the scenes to keep everything running smoothly. We manage medications, multiple diagnoses, behavioural needs, and mobility concerns—whatever’s on the table. But more importantly, we keep the person behind the care front and centre. We don’t just manage—we honour. We adjust. We listen. And we stay.

High Care

There’s a different kind of steadiness needed in high care. The needs are greater, and so is our presence. We work with quiet precision—checking equipment, monitoring changes, delivering medications. But what people notice most isn’t the skill (though it’s there)—it’s the calm. The way we slow things down, speak gently, offer choice. Because even in the hardest circumstances, care can still feel respectful and human.

Social and Community Participation

We all need connection. A reason to get dressed. A reason to leave the house. We support our clients to stay involved—art groups, morning teas, community events, walks in the park, or just a quiet chat over coffee. Some need encouragement, others just a little help getting there. Whatever the level of support, we focus on what lifts the spirit—and we show up, every time.

Behaviour Support

Behaviour is communication. Sometimes, it’s the only way someone knows how to say, I’m scared. I’m confused. I need something to feel different. We don’t try to “fix” people. We try to understand them. Our behaviour support plans are personalised, trauma-informed, and shaped in collaboration with allied health professionals. And they always come from a place of deep respect for the person at the centre of it all.

Specialist Care Services

Every condition carries its own story. Behind each diagnosis is a person who once lived freely and now lives a little differently. There’s a family doing their best, often quietly, often in the dark. That’s why when we say we provide specialist care, we mean something more than experience. We mean walking into each story with open eyes, an open heart, and a commitment to making the difficult feel just a little more manageable.

Here are the conditions we support across Wagga Wagga, each with a unique approach and a deep understanding of what families truly need.

Arthritis Care

Chronic pain changes everything—from how someone moves to how they sleep, how they think, even how they relate to others. With arthritis, we know it’s not just about joints—it’s about independence slowly being taken away. That’s why our care is as much emotional as it is physical. We offer support with mobility, pain management routines, gentle exercise, and daily tasks—but also with encouragement. We help people keep doing the things they love, even if it means finding new ways to do them. We don’t push—we pace, we support, we walk alongside.

Autism Care

Autism isn’t a problem to solve—it’s a world to understand. Every individual is unique, and so is our approach. Whether we’re supporting a child who needs consistency and calm, or an adult navigating new independence, our role is to listen before we act. We create structured routines, reduce sensory triggers, and foster environments where comfort comes first. And we’re just as focused on families—helping parents feel supported, heard, and never judged. With the right approach, we believe growth is always possible.

Cancer Care

When a family is living through cancer, everything becomes fragile—schedules, roles, plans. We’re there to steady the ground. From post-chemo recovery to emotional support, nutrition help, transport to appointments, or simply being a calm presence at home—we adapt our care based on where someone is in their journey. Some days call for strength, others for stillness. We offer both. And we stay close to the family too—checking in, stepping in, and helping ease the pressure wherever we can.

Epilepsy Care

Living with epilepsy means living with unpredictability. And that’s hard. Our team is trained to respond with calm, quick thinking, and quiet confidence. But beyond safety, we focus on restoring control. We help individuals build routines that work around their health, not against it. We talk through triggers, create safety plans, and make sure no one feels like they have to give up independence just to stay safe. Families can breathe a little easier knowing someone understands.

Heart Disease Care

With heart conditions, everything can feel like it has to slow down. But it doesn’t have to stop. We support those managing heart failure, post-surgery recovery, or long-term cardiovascular conditions with a balance of caution and encouragement. Medication reminders, physical support, meal guidance, and fatigue management—it’s all part of our approach. But so is hope. We help people find a new pace for their life, one that’s safe and fulfilling.

Huntington’s Disease Care

This condition can feel like it sneaks up on a family, taking a little more each month. We know how heavy that feels. Our care for individuals with Huntington’s is grounded in patience, clear communication, and respect for the person at every stage. We adjust as needs change—offering physical assistance, managing behaviours, and staying emotionally present. We’re also there for the carers—giving them space to rest, reflect, and remember they’re not alone in this.

Mental Health

When mental health is fragile, the smallest tasks can feel impossible. Our support isn’t forceful. It’s gentle, consistent, and centred on rebuilding confidence. We help people get through their day, manage triggers, keep up routines, and reengage with life at a pace that feels manageable. No assumptions. No pressure. Just a steady companion who’s trained to notice the signs, hold space, and respond in a way that never feels clinical—just caring.

Motor Neurone Disease Care

MND comes with a cruel speed. Watching someone lose abilities while keeping their awareness is heartbreaking—for them, and for their loved ones. Our care workers step in with quiet strength. We support with mobility, speech changes, nutrition, breathing aids, and comfort care. But we also hold the emotional space for the family. We acknowledge the grief that runs beneath the surface and offer compassion without platitudes. Every day, we help make what’s left feel more bearable.

Muscular Dystrophy

This isn’t a condition that disappears—it’s one that evolves. We approach muscular dystrophy with flexible care that shifts alongside progression. We help with mobility aids, assistive technology, and personal care while always putting the person’s voice first. For children, we create routines that support school and social life. For adults, we work to preserve dignity and daily joy. Through it all, we stay responsive and ready for what the next stage may bring.

Out of Hospital Care

Coming home from hospital can feel both relieving and overwhelming. You’re finally back—but now, everything’s different. Our out of hospital care smooths that transition. Whether it's wound care, medication support, monitoring, or just someone to explain what the discharge notes actually mean, we take the pressure off. We give people space to recover without worrying about the logistics—and we stay in touch with GPs and specialists so nothing falls through the cracks.

Parkinson’s Care

Parkinson’s asks for a special kind of care—one that’s steady, observant, and intuitive. We support those navigating tremors, stiffness, mood shifts, and fatigue. Our routines are gentle, and our approach is never rushed. We know the importance of timing with medications, the need for patience with movement, and the value of small wins. And for families who are learning as they go—we walk that road with them, every step.

Palliative Care

End-of-life care is sacred work. It’s not about giving up—it’s about holding space. At this stage, we focus on comfort, clarity, and peace. We manage pain gently, support emotional needs, and offer practical help that lets families stay close without burning out. We listen more. We talk less. And we honour the life behind the diagnosis, right up until the very end.

Dementia Care

Dementia doesn’t just affect memory—it shifts identity, reality, and relationships. Our care isn’t based on correcting—it’s based on connecting. We join the person where they are, rather than dragging them into where we think they should be. Whether it’s through music, familiar routines, or sensory connection, we help calm, orient, and comfort. We also provide tools for families—to understand the behaviours, reduce fear, and find moments of joy in the middle of the confusion.

Home Care Services Across Wagga Wagga

Home means something different to everyone. For some, it’s a quiet corner in East Wagga. For others, it’s a busy street in Mount Austin, or a peaceful view across Lake Albert. Wherever you call home, Support Network brings care to your doorstep—care that meets you where you are, without asking you to change the way you live.

We don’t set limits. We don’t pick and choose who gets access. If you live in Wagga Wagga, we come to you—with the same level of commitment, the same compassion, and the same belief that your postcode should never define the quality of support you receive.

We offer personalised home care across:

• Ashmont
• Lake Albert
• Mount Austin
• Glenfield Park
• Bourkelands
• Tatton
• Turvey Park
• Central Wagga Wagga
• East Wagga Wagga
• Forest Hill
• Estella
• Gobbagombalin
• Boorooma
• Kooringal
• Tolland
• North Wagga Wagga
• Lloyd
• Bomen

In each of these communities, we’re more than a service. We become part of the weekly rhythm—helping with daily tasks, lending an ear, and making sure care always feels close, never clinical. Whether you're in the heart of town or the outskirts, we’re here, just around the corner.

Choosing the Right Home Care Provider to Meet Your Needs

When you’re choosing someone to step into your home—to help care for your body, your space, your routines—it’s more than a decision. It’s a relationship. And it needs to feel right.

The truth is, not all care providers are created equal. Some work on schedules, not stories. Others are stretched thin, sending in new faces every week. But good care… the kind that brings calm and confidence? It comes from a provider who listens first and leads with respect.

Here are a few things worth thinking about:

• Are they truly listening to what you want?
• Do they offer consistency?
• Are they flexible?
• Do they understand your background and values?
• What are other families saying?

At the end of the day, go with the provider who makes you feel seen, not managed. That’s where real care begins.

How Our Home Caregivers Are the Best in Town

You can’t teach heart. You can train for skills, yes. You can run checks and give qualifications. But that quiet kindness—the one that shows up early, stays a bit longer, remembers the little things—that’s what makes someone a caregiver, not just a worker.

We choose people who understand the deep responsibility that comes with stepping into someone’s life. Our carers aren’t here to “follow instructions.” They’re here to connect. To support. To care in ways that feel natural, never forced.

Each of our support workers is:

• Fully qualified, with up-to-date certifications in aged care, disability support, and complex needs
• Background-checked and reference-verified
• Given ongoing training—not just in skills, but in communication, empathy, and dignity-based care
• Paired carefully with participants to match values, routines, and comfort levels

But more than anything, our carers are led by the person in front of them. That means every decision is made with you. Every routine is shaped by your pace. And every interaction honours your independence.

Culturally Aligned Caregivers

We know that culture is not a “nice to have”—it’s central to feeling at ease. When someone speaks your language, knows your food, respects your traditions, care becomes something deeper. It becomes familiar. So we’ve built a team that reflects the rich cultural landscape of Wagga Wagga.

We offer trusted support workers from the following backgrounds:

• Arabic Caregivers
• Bangladeshi Caregivers
• Cambodian Caregivers
• Chinese Caregivers
• Greek Caregivers
• Guyanese Caregivers
• Indian Caregivers
• Indonesian Caregivers
• Italian Caregivers
• Nepalese Caregivers
• Spanish Caregivers
• Thai Caregivers
• Vietnamese Caregivers

These are people who understand your values because they share them. Who speak your first language, cook the food you grew up with, and connect with your way of life—not just your care plan.

Home Care Funding Options

One of the first questions we often hear—sometimes quietly, sometimes hesitantly—is about cost. And we understand why. Asking for care is a big step on its own. Wondering how you’ll manage it financially can feel like another weight on your shoulders.

We talk about money with the same honesty and care we bring to everything else. We want families to know: there are options. You might be eligible for government-funded support, or you may prefer to privately fund your care. Either way, we’ll walk through it with you—clearly, calmly, and without pressure.

There’s no single path. Some families want flexibility. Some need urgent care. Others want to plan ahead and understand how support can grow with their needs. Whatever your situation, we take the time to explain, to guide, and to build a plan that fits into your life—not the other way around.

NDIS – A Pathway for People with Disability

If you or a loved one is living with a disability, the National Disability Insurance Scheme may be the right place to begin. We work closely with participants who are already in the system—and those just starting out. Our team helps you understand your plan, make use of your supports, and match you with services that don’t just meet your needs, but honour your goals. Whether it’s daily care, social connection, or household help, we shape our services around you.

Home Care Packages – Support for Older Australians

For older people who want to keep living at home, Home Care Packages offer structured support, funded by the government. We help clients across all four levels—whether it’s light support a few times a week, or more involved help each day. It might mean help with meals, showering, transport, or health needs. We take care to keep things familiar. No two routines are the same, and we don’t believe care should be either.

Private Care – When You Want to Begin Without Delay

Sometimes families choose to pay for care privately. It could be that you’re waiting for a package to start, or maybe you need support right away. Private care can begin quickly and offers the flexibility to tailor every detail—from hours to services, to who provides the care. We’re upfront about costs, and there are no surprises. Just the support you need, when you need it.

We know talking about funding can feel overwhelming. That’s why we don’t hand you brochures or point you to websites. We sit down, explain things simply, and help you figure out what’s possible—without pressure, without sales talk. Just a team that cares enough to slow down and really listen.

Contact Us

Reaching out for care isn’t always easy—but it’s often the first step toward a better day-to-day life. We understand what’s at stake. That’s why we take the time to listen, to understand, and to match you with the kind of care staff who feel like a helping hand, not just a service.

Whether you’re looking for meal preparation, assistance with shopping, or a more extensive range of support to ease the pressure of daily routines, our friendly team is here to help. We offer a wide range of options, from spiritual wellbeing to recreational activities, and everything in between.

Our Care Advisors work closely with each family, building personalised care plans that don’t just meet needs—they nurture quality of life. As a trusted aged care provider, we believe in a flexible approach, adapting the level of service as circumstances change, always delivering exceptional care with heart.

If you’d like to know more about our range of services, how we support social activities, or what makes our delivery of care services feel so different, we’re just a conversation away.

Let’s talk about how we can make your loved one’s day lifestyle feel lighter, more supported, and filled with wonderful care—every step of the way.

Call us today on 1300 671 931. We’re ready to listen.