Our Home Care Services

Every person has a different way of moving through life. A different pace, a different set of habits, a different rhythm to their days. So when someone reaches out for support, the care they receive should reflect that. Not just in what’s provided, but in how it’s delivered. That’s the principle we follow at Support Network.

We don’t offer generic care. We offer care that wraps around someone’s life, without pushing or pulling them out of what feels familiar. Whether it’s a few hours a week or ongoing support every day, we take time to understand the person first—then everything else follows.

Our services aren’t rigid. They bend with the person. They grow with them. We’re not here to take over. We’re here to walk alongside.

Below are the services we offer under the NDIS, delivered with the same quiet consistency, whether for a few moments or across many months.

Home Care

Home care, at its core, is about letting people stay where they feel most at ease. It’s not about routines imposed from the outside. It’s about helping someone stay in control of their day while getting the support they need—nothing more, nothing less.

We step in gently. Help with the everyday. Respect the quiet. Stay when needed, step back when not.

Daily Living

Daily living means something different to everyone. For some, it’s about remembering medications. For others, it’s the comfort of having someone nearby while preparing meals or getting ready for the day.

We follow the person’s lead. We don’t push a schedule. We build one that works.

Domestic Assistance

A tidy space can bring calm. Our team assists with cleaning, laundry, and other household tasks, but more than that, we make the space feel cared for—not just managed.

We don’t rush through. We pay attention to what matters to the person living there.

24 Hour Care

When someone needs support through the day and into the night, they shouldn’t have to wonder who will be there. With 24 hour care, we provide calm, continuous support that makes people feel safe and looked after—whether they’re awake or resting.

Families feel the difference too—knowing someone is always close.

Personal Care

This kind of care takes more than just training. It takes trust. Whether we’re assisting with bathing, dressing, or grooming, we do it in a way that never forgets the person’s comfort and privacy.

We’re quiet in the room. We explain what we’re doing. And we always wait for permission before we begin.

Overnight Care

Night-time brings its own kind of needs. For those who wake often, need repositioning, or simply feel uneasy after dark, our overnight care brings a steady presence. We stay close. We stay alert. We stay kind.

Sometimes just knowing someone is there makes all the difference.

Disability Care

Living with disability often means navigating routines others might not notice. We support people in the way that makes sense to them—helping with movement, health needs, or simply easing the demands of each day.

We don’t assume. We ask. Then we work around what’s most comfortable for the person.

Disability Support

This is broader than care inside the home. It’s about helping people live the way they want—joining in with life, not standing apart from it. From appointments to outings, from managing communication to navigating the week—we’re there to help it all feel more manageable.

Support, in our view, means making things less complicated.

Complex Care 

Some needs are layered and require a steadier hand. We provide support that involves medication routines, equipment, and closer monitoring. But even with all that, we never lose sight of the person. It’s still about them. Their comfort. Their say.

And we keep families involved—so everyone knows what’s happening, and why.

High Care

When the care is more intensive, the way it’s delivered matters even more. We don’t just show up to complete a task—we bring presence, patience, and an understanding of what it means to care for someone in a vulnerable moment.

We remain calm. We take our time. And we hold space for the person to still feel like themselves.

Social and Community Participation

A meaningful life includes more than routines—it includes joy, connection, and being part of something outside your own four walls. We support people to go out, engage with others, and reconnect with the things that bring a sense of purpose.

Sometimes it’s an art class. Sometimes it’s just a walk. Whatever it is, we make sure it happens.

Behaviour Support

Support isn’t just for what’s visible. For those facing emotional or behavioural challenges, we offer care that’s patient, steady, and grounded in understanding. We work with professionals, families, and the individual to reduce stress and build safer routines.

We don’t react. We learn. And we stay consistent, even when it’s hard.

 

Specialist Care Services

Some conditions ask more of a person—not just physically, but emotionally and mentally. They reshape the way days are lived, how families function, and what care needs to look like. At Support Network, we understand that caring for someone with a specific health condition is not simply about doing the right tasks—it’s about knowing how to meet someone gently where they are, and standing by the people who love them.

We don’t just offer care. We offer calm. We offer presence. And we offer the kind of help that allows people and families to keep living their lives with as much ease and dignity as possible.

Each condition we support comes with its own challenges—but also its own moments of connection, memory, and quiet strength. Here’s how we walk alongside individuals and families, one condition at a time.

Arthritis Care

Arthritis doesn’t always announce itself loudly. Some days begin stiff and stay that way. Others carry sharp reminders of what the body used to do without hesitation. We support individuals through the daily fluctuations, adjusting the level of help we offer based on how they’re feeling that day—not how they felt last week.

We’re careful with joints. Careful with time. And always patient, never pushing. We make everyday tasks more manageable—without rushing, without noise.

Autism Care

When caring for someone with autism, the most important thing we bring is understanding. Our support begins with familiarity—learning what comforts and what unsettles, what routines matter, what details shouldn’t be changed.

We give the person space when they need it. We stay consistent with our presence. And we create environments where communication feels safe—even when words are few.

Families often carry a great deal. We’re there to share the load quietly and respectfully, building trust over time, not all at once.

Cancer Care

Cancer doesn’t move in a straight line. There are highs, setbacks, days of strength, and days where everything feels uncertain. We don’t enter this space with fixed ideas—we follow what the person needs. That may mean assistance with fatigue, gentle help with meals, or simply being nearby during quiet moments.

We’re also there for the family. Sometimes that means explaining what’s happening. Sometimes it’s just about holding space when emotions rise. We never look away from what’s hard, and we never rush what needs time.

Epilepsy Care

When someone lives with epilepsy, the world around them must be a little more prepared. A little more observant. A little more steady. Our care focuses on prevention, calm response, and support after seizures—without creating alarm or fear.

Families rest easier knowing we know what to do—quietly, and without panic. That peace matters more than anything.

Heart Disease Care

Living with heart disease changes how someone paces their day. We’re there to help manage fatigue, avoid overexertion, and bring a sense of calm to routines that now require more care.

We watch closely for subtle signs of change. And we walk gently beside individuals, offering support that reassures without overwhelming.

Huntington’s Disease Care

As Huntington’s disease progresses, it leaves families facing slow changes that feel anything but small. Movements shift. Speech alters. Emotions surface in unfamiliar ways. Our care is rooted in acceptance and adaptability. We don’t try to fix—we adjust.

We’re steady, even when things feel unpredictable. We stay kind, even when communication becomes difficult. And we support families as they grieve what’s changing while still holding on to who their loved one is.

Mental Health

Caring for someone with a mental health condition asks for deep presence—not just being in the room, but being fully there. We provide quiet structure, simple routines, and support that never pushes too hard.

We don’t pretend to have quick answers. We offer consistency. We stay kind. We help families understand what to expect, and we bring a sense of grounding when things feel unstable.

Motor Neurone Disease Care

Motor neurone disease brings loss in layers. Strength fades. Movements become effortful. Words may slow. And still, the person remains—their thoughts, their humour, their personality, all still intact.

We focus on preserving that personhood. We use aids with respect. We communicate clearly and softly. And we offer relief for families by being a dependable, respectful presence through the unknown.

Muscular Dystrophy

When strength fades over time, independence can feel fragile. We help protect it. Whether it’s using mobility aids, offering assistance with transfers, or simply being there for the moments that take more effort, we help the day move forward—gently.

We learn what matters to the individual, and we keep that at the centre of our care. Their pace. Their comfort. Their say.

Out of Hospital Care

Returning home after hospital discharge can be a quiet kind of disorientation. The relief of being home is mixed with worry—about what might go wrong, what needs to be done, who will help. We step in to smooth that transition.

We make sure everything is in place—medications, rest, wound care, support. But more than that, we bring confidence back into the home.

Parkinson’s Care

Parkinson’s requires patience. Movements may be slower, but the person is still the same. We follow the rhythm of the day—not our own timeline. We help with mobility, meals, medication, and emotional support. But most of all, we stay gentle.

Our presence eases the frustration that can build, both for the person and for their family. We help maintain dignity in the face of a condition that often challenges it.

Palliative Care

Palliative care is not about giving up. It’s about honouring what matters now. We care for the individual with softness—managing pain, providing comfort, and keeping things peaceful. We don’t speak over the moment. We sit with it.

Families often need as much support as the person receiving care. We’re there for them too. Not with answers—but with presence, understanding, and kindness that doesn’t run out.

Dementia Care

Dementia doesn’t follow rules. It shifts hour by hour. It tests patience, reshapes memory, and often leaves families grieving someone who is still with them. Our care in these moments is calm and familiar. We repeat routines. We use gentle cues. We meet the person where they are, even if that changes throughout the day.

We help loved ones cope—not just with the tasks, but with the ache of watching someone change. We do it quietly, respectfully, and with a deep understanding that moments—however brief—still matter.

 

Home Care Services Across Shepparton

Support shouldn’t be limited by postcodes or side streets. We make sure that no matter where someone lives in Shepparton, they have access to the kind of home care that makes life feel supported—not disrupted.

We know the pace of this region. From quiet rural corners to neighbourhoods closer to the heart of town, our care workers are already part of the community. They understand how to fit into someone’s space without intruding, and how to build care into daily life with respect and kindness.

We offer personal care, domestic support, complex assistance, and help with social connection across every area of Shepparton. Whether you need a little help or a lot, we come to you—ready to make things easier.

We proudly serve:

• Central Shepparton
• Mooroopna
• Kialla
• Shepparton North
• Shepparton East
• Grahamvale
• Lemnos
• Orrvale
• Tatura
• Congupna
• Toolamba
• Arcadia
• Murchison
• Dookie
• Bunbartha

Wherever you live across Greater Shepparton, our care travels with you—adaptable, consistent, and shaped to fit your life as it is.

 

Choosing the Right Home Care Provider to Meet Your Needs

Choosing someone to step into your home isn’t a light decision. It’s about finding more than a provider—it’s about finding a team who understands how personal this space is, and how important your comfort is within it.

Before committing, consider how well the provider listens. Are they willing to adapt to your daily routines and values? Do they take the time to understand your preferences, or do they lean on fixed plans and checklists?

It’s also worth asking about continuity. Will you have familiar faces at your door, or a rotating list of names and numbers? Look for providers who offer consistency—because relationships built over time create better care.

Check whether the provider is registered with the NDIS and what range of services they offer. A good care team doesn’t just assist—they anticipate, communicate, and quietly bring peace into the day.

Lastly, make sure their support reflects your cultural values, personal background, and health priorities. The right provider won’t make you fit into their system—they’ll build support around your life.

 

How Our Home Caregivers Are the Best in the Town

Behind every care plan is a person. Our carers bring more than skills. They bring sincerity, awareness, and a calm, thoughtful presence into each home they step into. What makes them stand out is not just their training—but the way they carry their work.

All our caregivers are carefully selected through a rigorous screening process. Every team member is background-checked and trained not only in practical care, but in empathy and quiet professionalism. They are never rushed. They’re not there to carry out tasks with detachment. They’re there to connect, support, and build trust over time.

Our approach is person-led. That means our carers follow the participant’s voice, not a rigid timetable. If someone feels overwhelmed one day and needs a different pace, they adapt. If a routine needs changing, they respond without hesitation. They work with the person—not for the clock.

This way of working creates more than just functional support—it builds a relationship. And in care, that relationship often means everything.

Culturally Aligned Caregivers

We know how important it is to feel understood—not just in language, but in culture. That’s why we offer care workers from diverse backgrounds, so individuals and families feel heard, seen, and at home.

We can provide:

• Arabic Caregivers
• Bangladeshi Caregivers
• Cambodian Caregivers
• Chinese Caregivers
• Greek Caregivers
• Guyanese Caregivers
• Indian Caregivers
• Indonesian Caregivers
• Italian Caregivers
• Nepalese Caregivers
• Spanish Caregivers
• Thai Caregivers
• Vietnamese Caregivers

Cultural alignment is not just a detail—it’s part of how we ensure care feels respectful and reassuring from the very first visit.

 

Home Care Funding Options

When care becomes part of the conversation, the next question—sometimes said out loud, sometimes only thought—is, how are we going to manage this? It’s a very real concern. We’ve spoken to many families standing at that very place. Some are exploring government support for the first time. Others are seeking care on their own terms, privately. And for many, the whole process can feel unfamiliar.

The truth is, home care doesn’t come with just one doorway. Some people receive help through government funding programs. Others choose to fund their care privately. Each path can lead to a high standard of care—it’s just the structure that varies.

Our role is to walk with you through this. To explain what the options are. To take the time to answer the questions that might feel too small or too many. We don’t rush through forms or push you toward any one choice. Instead, we start with what matters: what you need and what feels right for your life.

NDIS Support

The National Disability Insurance Scheme (NDIS) was designed to give people living with disability greater control over the support they receive. But for many families, especially those just beginning their journey with it, the system can feel like a maze.

We understand that. That’s why we don’t just wait for instructions—we help. If you’re already on an NDIS plan, we can support you to make the most of it. If you’re still working through approvals or unsure how it applies, we take the time to sit down and explain. From helping you understand the difference between core and capacity-building support, to building services that genuinely reflect your life—we’re with you.

And once your care begins, you’ll find our focus is never on the paperwork. It’s on the person. Your routine. Your comfort. Your goals. We make sure NDIS funding works for you, not the other way around.

Home Care Packages

For older Australians, the government provides Home Care Packages—structured levels of support intended to keep people living safely and comfortably at home, rather than moving into residential care before they’re ready.

Each package is matched to the individual’s care needs. Level 1 offers basic help—things like meal support or light housework. Level 4, on the other end, is designed for complex needs requiring daily, hands-on assistance. Wherever you sit on that scale, we take the time to help you apply, understand your assigned level, and tailor your services around it.

More importantly, we make sure the package works in a way that suits your rhythm of life. If mornings are slower, we adjust. If you like your routine a certain way, we listen. We believe care should feel like an extension of your life—not a disruption of it. And for families who feel unsure about where to begin, we stay nearby. Quietly guiding, answering questions, and making the whole process less daunting.

Private Care Funding

There are many reasons families choose to privately fund care. Sometimes the need is immediate, and waiting for approval just isn’t an option. Other times, it’s about having full control—deciding what support looks like without external limitations. For some, it’s simply the most direct path forward.

Whatever the reason, we offer flexible private care services that begin with a conversation. You won’t find a menu or a fixed plan. You’ll find people who are willing to ask, what would make life easier right now? Then we shape our support around that.

Private care allows you to decide how often help is needed, what areas to focus on, and how that support is delivered. Whether it's temporary or long-term, light or intensive, we adjust as things change. And just like with our funded clients, the quality of care never changes. We show up with the same patience, the same consistency, and the same quiet respect.

 

Contact Us

Finding the right aged care provider isn’t just about ticking off a list of common services—it’s about feeling confident in the people walking beside you. We understand how personal this decision is, and we’re here to guide you through every aspect of care, from meal preparation and domestic assistance to more specialised support like diabetes care and clinical care.

Whether you’re comparing care options or simply seeking a care plan estimate, our team will take the time to explain everything clearly—no pressure, no assumptions. We offer a wide range of services, including person-centered care, Critical Care, and additional assistance tailored to the needs of individual care recipients.

If you're looking for exceptional care that prioritises comfort, safety, and a genuine improvement in quality of life, we invite you to speak with us today. Let us help you explore the right path forward—with honesty, calm, and peace of mind at every step.

Call Support Network on 1300 671 931 – your trusted partner in thoughtful, compassionate aged care.