Our Home Care Services

Not every day is the same. Not every person needs the same. And certainly, not every journey can be boxed into routine care plans. That’s why we don’t simply provide services—we wrap our care around the lives of those we support. We’re the ones who take care of everything, so our participants can focus on simply living—on their terms, in their rhythm.

From early morning assistance to late-night reassurance, our services go beyond checklists. We show up where it matters—with gentle consistency and quiet dignity—making sure no one ever feels like they’re just part of a schedule. Whether it’s a bit of help at home or navigating more complex health needs, our team knows how to lean in, listen deeply, and step in where needed.

Because for us, this isn’t about covering tasks. It’s about covering people—in all their layers, stories, and needs.

Home Care

Home is where comfort lives—and our job is to keep it that way. Our home care support is built entirely around what makes someone feel at ease in their own space. We step in to help, but never take over. Whether it’s preparing meals, reminding about medications, or simply keeping someone company, we ensure that care never overshadows independence. It’s a balance we honour with quiet grace.

Daily Living

Life is a collection of small, everyday moments—and these moments deserve attention, not rush. From dressing and grooming to preparing meals and helping around the house, we approach daily living support as a partnership. Our support workers don’t just assist; they bring dignity to every routine, making each day feel less like a chore and more like something to look forward to.

Domestic Assistance

A tidy home brings peace to the mind. But when chores become overwhelming, we step in—not to take control, but to restore calm. Whether it’s vacuuming, laundry, or just helping things fall back into order, we deliver domestic assistance that’s quiet, thoughtful, and tailored to what each person considers “just right.” We respect how you like things done and match our hands to your rhythm.

24 Hour Care

There are moments when support can’t pause. For individuals needing continuous care, we offer 24-hour assistance that doesn’t just fill hours—it fills needs. We’re there through the day’s rise and the night’s silence, adapting as things change, holding space for rest, safety, and peace of mind. It’s not just about presence; it’s about presence with purpose.

Personal Care

Personal care should never feel clinical. It should feel like being treated with the same gentleness you’d offer your own loved one. We handle personal routines—from showering and hygiene to dressing and toileting—with respect, privacy, and quiet encouragement. It’s never rushed. Always centred around how someone feels in the moment. We follow their pace, not the clock.

Overnight Care

The nights can sometimes bring with them a different kind of vulnerability. Whether it’s needing someone nearby for reassurance or physical support during the late hours, our overnight carers are there with calm presence. We don’t intrude—we quietly hold space so sleep can come easy, knowing someone dependable is just outside the door.

Disability Care

Disability care, for us, is not about focusing on limitations—it’s about unlocking independence. We recognise the layers of each person’s life and tailor our care not just to their support needs, but to their aspirations. Our team stands with participants—every day, every goal—offering assistance with purpose, always promoting strength, confidence, and control.

Disability Support

We bring more than help—we bring understanding. Whether it's navigating NDIS plans, accessing local services, or offering day-to-day support that truly aligns with someone’s goals, our disability support services go deeper than basics. We look at the whole picture, the future ahead, and walk alongside you as it all unfolds—step by empowered step.

Complex Care 

Some situations require more than standard support—they need clinical attention paired with human warmth. Our complex care services are designed for participants with significant medical needs. We collaborate closely with nurses, allied health professionals, and families to create a care environment that feels secure but never sterile. Because even the most complex situations deserve to be approached with compassion.

High Care

High care doesn’t mean high control. It means high presence, high adaptability, and high trust. For participants needing elevated assistance, we offer unwavering attention—from medication management to mobility and personal tasks—always with discretion and humanity. The care is intensive, yes, but so is our commitment to maintaining dignity at every turn.

Social and Community Participation

Community is more than a place—it’s a feeling. And no one should feel excluded from it. We help participants connect with the world outside their front door, whether through social groups, community events, hobbies, or volunteering. Participation isn’t a luxury—it’s essential. Our support workers don’t just transport or accompany; they empower. With them, getting involved feels natural again.

Behaviour Support

Behind every behaviour is a story—a need waiting to be recognised. Our behaviour support approach never rushes to correct. Instead, we aim to understand, to gently unpack what’s happening beneath the surface. With input from specialists and families, we develop support strategies that centre on safety, respect, and emotional awareness. Every plan is responsive, flexible, and built to grow alongside the person it serves.

Specialist Care Services

Some journeys can’t be predicted. Some conditions come quietly and reshape everyday life. Others arrive with warning but still bring an overwhelming weight. In these moments, care must do more than assist—it must uplift, adapt, and remain steady, even when everything else feels uncertain.

That’s what our specialist care services are about.

We provide support for a wide range of conditions, not only for those living with them but also for the people who walk beside them—day after day, sometimes quietly, often with incredible strength. Our role is to make sure no one carries more than they should.

Arthritis Care

Living with arthritis means facing days where movement feels heavy, or joints ache without reason. We understand this isn't just about physical discomfort—it's about frustration, fatigue, and sometimes even fear of losing independence. Our team steps in gently, offering assistance with daily routines while preserving dignity and personal rhythm. We adapt spaces, routines, and tools so that life continues—just with less strain. And we stay patient, always.

Autism Care

Autism is a spectrum, and so is our care. No two individuals experience the world the same way, which is why we never presume. We take time to learn, to observe gently, to follow cues instead of imposing them. Our autism care respects sensory needs, communication preferences, and social comfort zones. We also extend support to families—helping them navigate systems, transitions, and moments that often go unnoticed by others. Because we know that support means being a constant, not a condition.

Cancer Care

When cancer enters a home, it touches every corner of life. Our approach to cancer care is rooted in compassion, flexibility, and quiet strength. Whether supporting through treatment, recovery, or end-of-life, we remain sensitive to both visible and invisible needs. We’re there for everything—the medication reminders, the emotional waves, the days when you just want someone to hold the space with you. Our support extends to families, too, offering respite, clarity, and companionship through every phase.

Epilepsy Care

Epilepsy doesn’t define a person, but it often reshapes how they live. We approach epilepsy care with preparation, calm response, and trust. Our team is trained to recognise seizure patterns, triggers, and recovery needs—providing both immediate safety and long-term emotional reassurance. We also empower families, teaching them how to feel ready without feeling fearful. Support isn’t just what we do in the moment—it’s what we build in-between.

Heart Disease Care

Heart conditions require care that’s both gentle and vigilant. We bring steady support into daily life—monitoring symptoms, encouraging healthy routines, and staying watchful without ever making someone feel like a patient in their own home. We work with medical teams, families, and of course, the individual, to reduce risk, relieve stress, and offer the kind of emotional steadiness that can’t be measured in vital signs.

Huntington’s Disease Care

Huntington’s affects more than the body—it tests relationships, routines, and the feeling of control. Our care team is trained to support progressive needs, offering flexibility in movement, communication, and cognitive changes. We are patient, not just professionally, but emotionally. For families, we help soften the edges of a difficult road—through education, respite, and the kind of quiet advocacy that lets them step out of survival mode, even briefly.

Mental Health

Mental health needs don’t follow a script. Some days are manageable, others are not. We offer a space that doesn’t demand progress, but welcomes honesty. Whether someone is living with anxiety, depression, bipolar disorder, or another condition, our support adapts to their pace, offering grounding routines, emotional check-ins, and compassionate connection. We also walk alongside families—offering insight, breaks, and the comfort of knowing they’re not alone in holding everything together.

Motor Neurone Disease Care

Motor Neurone Disease progresses in ways that are both visible and deeply personal. Our role is to make the daily changes less overwhelming—to offer practical assistance that still feels human. We support with everything from mobility and nutrition to communication tools and emotional resilience. We stay present, steady, and unshaken by the hard days. Families are given space to breathe, reflect, and be more than caregivers. Because even in decline, we believe in dignity.

Muscular Dystrophy

With Muscular Dystrophy, every movement may carry effort. So we ensure that every effort made is met with respect and the right support. Our care is both responsive and proactive, adapting to physical needs while encouraging independence wherever possible. For young individuals, we create positive environments to explore and grow. For adults, we preserve autonomy. For families, we offer reassurance that they don’t need to manage everything alone.

Out of Hospital Care

The transition from hospital to home is often overlooked—but we see it. We manage care during this sensitive phase with detailed attention, ensuring that discharge plans are followed, medications managed, and recovery supported in a way that’s calm and coordinated. There’s no rush, no confusion—just seamless continuity. We take the pressure off families, translating medical needs into manageable routines while restoring a sense of normalcy back into the home.

Parkinson’s Care

Parkinson’s can change the way a person moves, speaks, and lives—but it doesn’t take away who they are. Our care is built on that understanding. We adapt support around the tremors, the slowness, the stiffness—but more importantly, around the person. Whether it’s helping with fine motor tasks, cueing movement, or ensuring safe environments, we do it with patience and kindness. Families are supported too, every step of the way.

Palliative Care

Palliative care isn’t about endings—it’s about honouring time. We offer presence without pressure, care without intrusion. Our palliative support addresses pain, comfort, and emotional peace, working closely with clinical teams while focusing deeply on what the person and their family needs in each moment. We hold space for laughter, silence, stories, and even tears. Because at the end, what matters most isn’t just medical—it’s deeply human.

Dementia Care

Dementia reshapes memory—but not identity. We meet individuals where they are, whether that’s a moment of confusion or a day of perfect clarity. Our dementia care is built around familiarity, routine, and gentle reassurance. We train our teams to understand behavioural cues and respond with warmth, not frustration. And we walk hand-in-hand with families, helping them stay connected to their loved one—through music, memory, and presence.

Home Care Services Across Melbourne

No suburb is too far, and no home is too humble—we bring our care wherever it's needed. Our reach spans across every part of Melbourne, ensuring that every individual, no matter where they live, has access to the kind of care that understands them. We don’t just serve locations; we become part of the communities we support.

Whether someone lives in the heart of the city or a quiet street on the fringe, our support workers show up—not just as professionals, but as familiar, dependable people you can trust in your space.

Here are just some of the areas we cover across Melbourne:

• Melbourne CBD
• Carlton
• Fitzroy
• Richmond
• St Kilda
• South Yarra
• Dandenong
• Glen Waverley
• Footscray
• Essendon
• Werribee
• Sunshine
• Reservoir
• Preston
• Coburg
• Brunswick
• Broadmeadows
• Heidelberg
• Frankston
• Ringwood
• Doncaster
• Box Hill
• Epping
• Craigieburn
• Narre Warren
• Cranbourne

Wherever you are in Melbourne, we bring more than care—we bring peace of mind, kindness, and tailored support that fits the home it enters. Every visit, every hour, delivered with purpose and heart.

Choosing the Right Home Care Provider in Melbourne

Choosing a home care provider is a deeply personal decision. It’s not just about qualifications or availability—it’s about who you feel safe with, who understands your values, and who will genuinely respect the life you've built.

Here are some important things to consider:

• Individualised Care Plans: Are they offering cookie-cutter solutions, or are they building something around you?
• Cultural Sensitivity: Do they understand your background, your language, and what makes you feel seen?
• Trained and Compassionate Staff: Are the support workers clinically trained, but also kind, patient, and reliable?
• Flexibility: Can they work around your routine rather than expecting you to adjust?
• Communication: Are you kept in the loop with care plans, changes, and daily updates?
• Support Beyond the Basics: Do they consider social participation, mental health, and long-term wellbeing?

The right provider will never make you feel like a number. They’ll work with you—quietly, respectfully, and consistently—to build something that fits your life.

How Our Home Caregivers Are the Best in Town

Our support workers are handpicked not just for their certifications and training—but for their capacity to connect. Every carer in our team holds nationally recognised qualifications, but it’s their humanity that makes the real difference. They listen. They adapt. They honour each person’s preferences and needs, putting participants—not policies—at the centre of every decision.

We believe that care should never be rigid. It should flow around the person receiving it, shaped by their pace, their mood, and their comfort. That’s why our team is trained to lead with empathy first, support second. They're not here to enforce—they’re here to understand. To learn what matters to someone and build care around it, step by step, day by day.

Every caregiver goes through extensive background checks, including police clearances and reference verification. Their training isn’t a one-off; we ensure ongoing education and support so their skills grow with the needs of those they care for. Whether it’s handling medication, assisting with mobility, or recognising emotional shifts—our team knows how to respond with confidence and calm.

And when it comes to trust, we don’t just build it with participants—we build it with families too. With clear communication, cultural awareness, and a consistent presence that offers both reassurance and reliability.

Culturally Aligned Caregivers for Every Home in Melbourne

Melbourne is a city of cultures, and we honour that with pride. Our caregivers reflect the diverse communities we serve, bringing language familiarity, cultural understanding, and respectful engagement into every home. It's not just about speaking the same language—it’s about sharing the same values, traditions, and ways of being. Here’s just a glimpse of our culturally aligned team:

• Arabic Support Workers
• Bangladeshi Support Workers
• Cambodian Support Workers
• Chinese Support Workers
• Greek Support Workers
• Guyanese Support Workers
• Indian Support Workers
• Indonesian Support Workers
• Italian Support Workers
• Nepalese Support Workers
• Spanish Support Workers
• Thai Support Workers
• Vietnamese Support Workers

When someone feels understood—not just in words, but in spirit—care transforms. And we’re proud to make that happen, one home at a time.

Home Care Funding Options

There should never be a gap between the care someone needs and the support they receive—especially not because of cost or confusion. That’s why we take the time to walk families through the funding options available, so that receiving home care doesn’t feel like navigating a maze.

In Melbourne, home care can be supported through both government-funded programmes and private arrangements. Whether you’re eligible for funding or you’re planning care independently, we make the journey simple, transparent, and fully aligned with your life—not just your paperwork.

NDIS (National Disability Insurance Scheme)

For individuals living with disability, the NDIS offers a pathway to personalised care that supports more than daily needs—it supports long-term goals. But we understand the system itself can feel overwhelming. That’s where we step in—not just as a provider, but as a guide. We work within all NDIS plans—self-managed, plan-managed, or NDIA-managed—and help participants get the most from their funding by creating support plans that reflect who they are, not just their conditions.

Whether it's in-home personal care, therapy support, or assistance with community access, we honour the intent of the NDIS—to provide choice and control—and we bring that intent to life with respect and clarity.

Home Care Packages

For older Australians who wish to remain in their own homes but require regular assistance, the government’s Home Care Package program offers essential support. These packages, broken into four levels, are designed to meet a wide range of needs—from light domestic help to more complex personal and health care.

But receiving a package doesn’t always mean knowing what to do next. That’s why we’re here—not just to deliver care, but to help design it. We help participants understand their budget, prioritise their needs, and stretch their funding to bring lasting comfort, safety, and dignity at home.

Private Care Arrangements

Not every family fits within the bounds of government schemes. Some need immediate care before funding is approved. Others want more flexibility, more hours, or simply more say in how their care is shaped. That’s where private care makes space for choice.

We offer tailored private care options for individuals and families who prefer to fund support directly. There are no lock-ins, no waiting lists, and no compromise on quality. Just dependable, compassionate care—designed around your timing, your values, and your pace.

Whether you’re receiving NDIS funding, a government Home Care Package, or arranging services privately, Support Network stands beside you with honest guidance. If you're unsure where to start, just reach out to us on 1300 671 931—we’ll help you find the path that makes the most sense for your family, and walk it with you.

Get in Touch

Finding the right in-home care should never feel like a burden—it should feel like the first step toward restoring peace of mind. Whether you’re looking into aged care services for a loved one, navigating government funding or private funding options, or simply unsure where to begin after an aged care assessment, we’re here to listen and guide you.

Our friendly team supports individuals across all levels of care—from basic care and meal preparation to specialised nursing services and full care management. We work closely with families, service providers, and care staff to ensure that every plan reflects the person, not just the need.

If you’re looking for high-quality care that helps preserve dignity and improve quality of life—delivered by people who see more than checklists—we invite you to reach out. We offer a wide range of services, grounded in experience and delivered with heart. From everyday tasks to complex support, our commitment to quality care never shifts.

Let us help you shape in-home care that actually feels like home.

Call us today on 1300 671 931 to begin a conversation that puts care where it belongs—back in human hands.