Our Home Care Services

Caring for someone at home isn’t just about keeping things clean or getting them from one room to another. It’s about giving them space to still feel like themselves. It’s about noticing the quiet things — like when they seem a bit more tired than usual, or when they haven’t had a visitor in a while. This is what we pay attention to.

We don’t walk in with a script. We walk in and see who needs us — and how. That’s the kind of care we bring to Rockhampton homes. From the lightest help with daily tasks to full, ongoing support, we stay present, stay kind, and take our time to do things right. What we offer covers a wide range, but every part of it is shaped for the individual. We don’t believe in fixed routines. We believe in people.

Here’s how we support individuals, one step at a time:

Home Care

This is where most people begin — needing a hand at home. It might be a little help with tidying up, managing meals, or organising things that feel a bit too much lately. Sometimes, it’s more. Our role is to support without stepping on anyone’s independence. We keep things running smoothly, while making sure the person receiving care still feels in charge.

Daily Living

Daily living looks different for everyone. For one person, it’s about keeping a morning routine. For another, it might mean remembering medications or staying dressed and comfortable throughout the day. We make sure these basic rhythms don’t get lost — because once they do, everything else feels harder. We bring calm and consistency into daily life, helping it move forward gently.

Domestic Assistance

Some things around the house just become too tiring over time. Sweeping, laundry, dusting — they pile up. We step in quietly to get those things done, in a way that doesn’t make anyone feel like they’ve lost control of their home. We follow your way of doing things, so the house still feels like yours — just better kept.

24 Hour Care

Sometimes care is needed throughout the day and night. Whether someone is unwell, recovering, or needs close monitoring, our team is ready to provide full, 24-hour support. It’s not just about staying alert. It’s about being steady, being kind, and giving families the peace of knowing someone capable is always there — even at 3 a.m.

Personal Care

Supporting someone with personal care means being trusted in very private moments — during bathing, getting dressed, or helping with grooming. We don’t take that lightly. We take care to match each person with the right support worker, someone who respects their space, speaks gently, and works with great care and attention to comfort.

Overnight Care

The night can feel long and uncertain for someone who lives alone or isn’t sleeping well. We offer quiet, reliable support through the night hours — for medication, bathroom assistance, or simply peace of mind. We make sure things stay settled while loved ones rest, knowing someone is nearby if needed.

Disability Care

Living with a disability doesn’t mean giving up independence — it just means needing support in the right areas. Whether physical, cognitive, or sensory, our team adapts care to what’s needed without making anyone feel different. We work patiently, adjusting day by day, so life feels stable and manageable.

Disability Support

This support isn’t limited to tasks. It’s about being present. It’s transport to appointments, help using assistive equipment, guidance with daily schedules, or even just having someone there who understands. We stand beside our participants — not in front, not behind — so they’re never alone in managing their needs.

Complex Care 

For individuals with advanced or combined needs, we provide structured care without losing that personal touch. We can manage feeding assistance, specialised mobility equipment, and advanced medication routines. We work alongside health professionals when needed, and with family members too — keeping things clear, calm, and reliable.

High Care

High care means full support — for those who face mobility challenges, chronic illness, or need ongoing medical oversight. Our team brings the experience to manage these needs properly, without rushing or overlooking small but important details. Everything is done with respect. Always.

Social and Community Participation

People need people. We help participants step outside the home — to attend events, visit local places, take part in group activities, or just go for a walk in the community. It’s not only about getting out, but feeling part of something. These small outings add colour to the week and boost confidence in quiet, lasting ways.

Behaviour Support

Some individuals need help managing behaviours linked to emotional, psychological, or developmental challenges. We take time to understand what lies beneath — not just what’s visible. We work on building trust first, using routines and environments that reduce stress and support calm responses. No one is treated as a problem. Everyone is seen as a person.

Specialist Care Services

Living with a complex condition — or caring for someone who is — brings changes that aren’t always easy to manage. The day-to-day can become filled with quiet challenges. We’re here to help people move through those days with care that’s thoughtful, steady, and shaped around the individual.

We don’t believe that health conditions define who someone is. We focus on the person, not the diagnosis. And we know that behind every person is a family, a circle of loved ones, all of whom deserve support too.

Our team provides specialist care that adapts to different conditions, without ever losing the personal touch. Below are some of the areas we support — each one requiring a different kind of care, and each one met with respect, understanding, and genuine attention.

Arthritis Care

Living with arthritis means facing discomfort that can affect the simplest tasks. Our team focuses on easing that burden. We support movement, manage daily activities gently, and work around what the individual finds most difficult. Care is never rushed. We allow time, offer encouragement, and bring patience into every visit. For family members, it’s knowing that the person they care about is being looked after properly, with real understanding.

Autism Care

Autism presents differently for every person, which is why we take time to understand each individual’s world. We work with routines, reduce overwhelm, and support communication in the way that feels most natural to them. We don’t try to change who they are. We create calm, safe spaces that allow them to be themselves. And we offer families breathing room — because care isn’t just about the participant, it’s about the people around them too.

Cancer Care

A cancer diagnosis brings with it so much more than medical needs. It brings fatigue, uncertainty, and emotional strain. Our role is to ease the day-to-day — whether that means help around the home, personal care, or just being there when energy is low. We work closely with families to keep the person comfortable, respected, and surrounded by support. Every small task we take over is one less thing for the family to carry.

Epilepsy Care

Epilepsy requires careful attention, not just in emergencies but in daily life. We provide support that is both responsive and steady — from medication reminders to ensuring safe environments. Our carers are trained to act with confidence and calm, helping the individual live more freely without fear. Families can step back a little, knowing someone trusted is watching with care.

Heart Disease Care

Caring for someone with heart disease means paying close attention to signs of fatigue, breathlessness, and physical limits. We help manage routines in a way that supports rest and recovery, while still allowing space for independence. The care is gentle, the approach steady. We help reduce the strain — not only on the person with the condition but on those around them, who often take on silent worries.

Huntington’s Disease Care

This condition can be unpredictable, and deeply affecting for both individuals and families. Our approach focuses on creating consistency and reducing anxiety — both through physical care and emotional reassurance. We stay present. We work with healthcare professionals and stay in step with changing needs. We support the family too, because this journey affects everyone in the household.

Mental Health

Mental health care requires more than a checklist. It requires presence. We don’t come in with assumptions — we come in and listen. Whether it’s supporting someone with depression, anxiety, or another condition, we work quietly and respectfully to create stability. We also help families understand how to support without burning themselves out. It’s about holding the space for better days to come.

Motor Neurone Disease Care

MND care must adapt quickly and sensitively to changes. Our team helps manage mobility, communication, nutrition, and personal care in ways that feel comfortable. Nothing is forced. Nothing is rushed. As needs grow, we grow with them — stepping in more as families need us to. We support the person first and foremost, but we also make sure families feel they’re not facing everything alone.

Muscular Dystrophy

This condition often starts early in life and may require long-term support. We create care routines that support strength where it remains and ease where it’s needed. The focus stays on the person’s comfort and confidence. We’re there not just to assist but to encourage — and to support families as they navigate changes in ability with care and dignity.

Out of Hospital Care

Returning home from hospital should be a relief, not another stress. We make that transition smoother — taking care of what’s needed while the person recovers. It may be short-term or lead to longer support. Either way, we step in with care that allows the home to feel like a place of healing, not confusion.

Parkinson’s Care

With Parkinson’s, daily tasks take more time and energy. Our support is patient, steady, and shaped around the individual’s own rhythm. From meal support to mobility assistance, we help people stay independent for as long as possible, while giving families breathing room to step back and just be present, without always being the carer.

Palliative Care

When time becomes limited, every moment starts to matter more. Our palliative care is calm, quiet, and focused on comfort — not just physical, but emotional too. We care for the individual with respect, helping them feel safe and supported. At the same time, we help families stay close without feeling overwhelmed. In difficult times, we bring softness, structure, and support that allows space for love to remain at the centre.

Dementia Care

Supporting someone with dementia means stepping into their world gently, without expecting things to always make sense. Our team is trained to work with memory loss, confusion, and changing behaviours — always with patience. We bring calm to the home. We help reduce frustration. And we help families connect with their loved one in new ways, even as things shift.

Home Care Services Across Rockhampton

Not every home is the same, and neither are the needs that come with it. That’s why we’ve made it a point to bring our care into every part of Rockhampton — so that no one is ever left wondering if support is too far away. Wherever you are, we come to you, ready to offer care that fits smoothly into your everyday life.

Our team works across suburbs and surrounding areas, arriving not with routines, but with open eyes and the right kind of help. Whether you need a few hours a week or a full plan in place, we make sure it starts right at your front door.

We currently offer support in:

• Allenstown
• Wandal
• Frenchville
• Norman Gardens
• Berserker
• Gracemere
• The Range
• West Rockhampton
• Kawana
• Koongal
• Depot Hill
• Mount Archer
• Glenmore
• Parkhurst
• Yeppoon and nearby regional communities

If you’re unsure whether we reach your area, it’s always worth asking. Our care doesn’t stop where the map ends — it goes where it’s needed.

Choosing the Right Home Care Provider to Meet Your Needs

Choosing care for yourself or someone close isn’t just about comparing services. It’s about knowing who to trust inside your home, and who will listen without assuming. That decision takes time — and it should.

Here are a few things to think about before deciding on the right home care provider:

• Will they take the time to understand you? Good care should never feel rushed or routine. It should feel personal.
• Do they offer room to adjust? Support needs change. A good provider will grow with you.
• Are their carers qualified and kind? Training matters, but so does attitude. The right carer brings both.
• Can they explain things clearly? You should never be left guessing about services or costs.
• Do they respect your background and preferences? Cultural awareness is not an extra — it’s essential.

It’s not always easy to choose. But the right provider will help you feel like you made the right call — not just once, but every day after.

How Our Home Caregivers Are the Best in Town

Caregiving isn’t just a role — it’s a presence in someone’s life. We look for people who don’t just do the job but live the care. Every carer we send into a home carries with them more than training — they bring calm, respect, and real patience.

Before joining our team, every caregiver is fully checked, interviewed in person, and carefully selected. We check not only qualifications but how they listen, how they handle quiet moments, and how they respond when someone feels vulnerable. We make sure each one is fully trained, but also emotionally ready to provide care that goes beyond the surface.

What sets our team apart is their focus on the person — not the routine, not the checklist. They work in a way that allows the individual to stay involved in their own life. And they know when to step in, when to stand back, and when to simply be there — not just as a helper, but as someone you can count on.

Culturally Aligned Caregivers

We know that comfort often begins with familiarity. A familiar language. A shared way of preparing meals. A quiet respect for traditions or faith. That’s why we offer support workers from many cultural backgrounds, allowing each person to receive care that truly understands their way of life.

Our available cultural matches include:

• Arabic NDIS Support Workers
• Bangladeshi NDIS Support Workers
• Cambodian NDIS Support Workers
• Chinese NDIS Support Workers
• Greek NDIS Support Workers
• Guyanese NDIS Support Workers
• Indian NDIS Support Workers
• Indonesian NDIS Support Workers
• Italian NDIS Support Workers
• Nepalese NDIS Support Workers
• Spanish NDIS Support Workers
• Thai NDIS Support Workers
• Vietnamese NDIS Support Workers

We don’t just look for carers who can support — we look for those who understand what it means to feel at home, especially when you need help the most.

Home Care Funding Options

When the time comes to organise care at home, one of the most common worries families share with us is how they’ll manage the cost. It’s not always clear where to start, and the options can feel overwhelming at first. That’s where we step in — not just to provide care, but to help make sense of what’s available.

We assist people using both government-funded care and private arrangements. Some come to us with a home care package or an NDIS plan already in place. Others come with questions, unsure of what they’re entitled to or how to access it. In both cases, we take our time, walk through the options, and help families understand what’s possible.

No matter the path you take, we make sure care begins with clarity, not confusion.

NDIS Support

For individuals living with disability, the NDIS is one of the main ways to access funded home care. We work with participants of all ages and needs, helping them use their plan in a way that fits their life. Whether the goal is more independence, better routine, or support with day-to-day living, our team helps make the most of every part of the plan — without unnecessary stress.

Home Care Packages (HCP)

Older Australians may be eligible for home care funding through the Government’s aged care system. These packages come in levels, depending on the support needed. We help match care to that level, without overcomplicating it. Our team can also assist in navigating the My Aged Care system, from application through to receiving services. And if the needs change later, we adjust the care to suit — that’s part of how we work.

Privately Funded Care

There are times when someone needs care quickly, or prefers not to go through formal funding routes. In these cases, we also offer private care options. It’s flexible, immediate, and shaped around your preferences — whether it’s short-term help, respite, or ongoing daily support. We keep the process straightforward, with no hidden steps or confusing paperwork.

Funding care shouldn’t be a barrier to receiving it. Whether you’re at the start of the journey or looking to adjust what’s already in place, we’ll walk beside you.

Contact Us

If you’re thinking about care — whether it’s for yourself, a parent, or someone you love — we understand how many questions you might have. It’s not always easy to know where to begin, what type of care is right, or even what support is available. That’s exactly why we’re here.

We don’t expect you to have it all figured out. We take time to sit with you, understand what’s going on day to day, and talk through what kind of care plan would help most — not just now, but as needs change. Our friendly team is here to guide you with care that actually feels personal.

Whether it’s help with meal preparation, support with everyday tasks, or just having someone around to make the days easier, we offer a full range of services shaped around your life — not a fixed template. We also bring in social activities, help organise special events, and stay focused on maintaining the quality of life you or your loved one deserves.

You might be after light support or a higher level of care. Either way, our care team is here to provide quality care, matched to the right levels of care and delivered by a dedicated team who genuinely listen.

Wherever you are on the aged care journey, let’s take the next step together. Support Network is here — not just as an aged care provider, but as someone who truly wants to help.

Call us today to talk things through. Just a conversation that makes it all feel a little clearer.